human behavior in an organization
DESCRIPTION
Hello dears, This is Sagar here. I have uploaded this preparation related to Human Behavior which is a part of Organizational behavior. I have uploaded to help my college friends and other students who are studying in management studies. It will be very helpful to all the other people also to live life better. The thoughts and models are developed by experts and i have edited some contents as per our requirement. If possible, plz share this presentation to other people so they also can use in their work. Thank You :) :) Just be Happy :)TRANSCRIPT
![Page 1: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/1.jpg)
- Motivational Speaker
- The Youngest Motivational Speaker of Gujarat-Member of Indian Trainers Association (ITA)
![Page 2: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/2.jpg)
Personalities
Personality Ethic Character Ethic
Focus on attitude and behavior minor change
To change the situation first we have to change ourselves and our perceptions significant, quantum change
Works in short term situation (symptomatic treatment)
Has personal worth in the long term relationship
Social band aids that treats only acute problems temporarily
Treats the underlying chronic problem
Sagar J Nakrani
![Page 3: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/3.jpg)
• A paradigm is :
–A frame of reference, a model
–A perception, assumption
–The way we perceive, understand & accordingly interpret and judge things. A mental map.
Sagar J Nakrani
![Page 4: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/4.jpg)
Sagar J Nakrani
![Page 5: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/5.jpg)
• Two people can see the same thing, disagree and yet both be right.
• The more we examine the way we see things, the more we can test them against reality.
• Listen to others and be open to their perception, to get a far more objective view.
Sagar J Nakrani
![Page 6: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/6.jpg)
Be See Think Feel Behave
• We cannot change our seeing without changing our being
• If you want to have…. Be….
• The seven habits paradigm: – An “inside-out” approach to personal and
interpersonal effectiveness
Being is Seeing
Sagar J Nakrani
![Page 7: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/7.jpg)
Three theories of determinism affecting our response to a certain stimulus
• Genetic determinism (DNA)
• Psychic determinism (childhood experience)
• Environmental determinism (boss, spouse, economic situation, notational policies)
Sagar J Nakrani
![Page 8: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/8.jpg)
The Four Human Endowments:
Self-Awareness – Examining thoughts, moods and behaviorsImagination – Visualizing beyond experience and present
reality (work on alternatives)Conscience – Understanding right and wrong and following
personal integrityIndependent Will – Acting independent of external influence
Be Proactive : Having Personal Vision
Sagar J Nakrani
![Page 9: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/9.jpg)
Freedom To
ChooseStimulus Response
Self-Awareness
Imagination Conscience
IndependentWill
Proactive Model
Sagar J Nakrani
![Page 10: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/10.jpg)
• Responsibility = “Response-ability”
• Proactive people: – Behavior in the product of one’s decision based on
values
– Personal leaders
– Take the initiative and are solutions to problems
– Successfully handle direct, indirect and no control problems
Proactive Model
Sagar J Nakrani
![Page 11: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/11.jpg)
Proactive Model
• Reactive people: – Behavior is the product of one’s condition based
on feelings
– Unhappy people who feel victimized and immobilized, who focus on the weaknesses of other people
– Blame other people and circumstances they feel are responsible for their own stagnant situation.
Sagar J Nakrani
![Page 12: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/12.jpg)
Reactive Language Proactive Language
There's noting I can do Let’s look at our alternations
That’s just the way I am I can choose a different approach
He makes me so mad I control my own feelings
They won’t allow that I can create an effective presentation
I have to do that I will choose an appropriate response
I can’t I choose
I must I prefer
If only I will
Language… : Reactive - ProactiveLanguage… : Reactive - Proactive
Sagar J Nakrani
![Page 13: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/13.jpg)
No Concern
Circle of Concern
Sagar J Nakrani
![Page 14: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/14.jpg)
Circle of Concern
Circle of Influence
Sagar J Nakrani
![Page 15: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/15.jpg)
Circle of
Circle of Influence
Concern
Circle of
Circle of Influence
Concern
REACTIVE FOCUS (Negative energy reduces the Circles of Influences)
PROACTIVE FOCUS (Positive energy enlarges the Circles of Influences)
Sagar J Nakrani
![Page 16: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/16.jpg)
• Start with a clear understanding of your destination
• Picture deeply what kind of husbands, wife, father or mother would you like to be?
• What kind of son or daughter or cousin?
• What kind of friend?
• What kind of working associate?
Different roles in your life…Different roles in your life…
Sagar J Nakrani
![Page 17: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/17.jpg)
• Assume at your funeral, how would family, colleague, friend, church, etc talk about you
• Assume today’s the last day in your life• Assume:• Body - Had a heart attack; Mind – Life of your
profession is 2 years; Heart – Other person is clairvoyant; Spirit – You met with the Almighty
AssumptionsAssumptions
Sagar J Nakrani
![Page 18: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/18.jpg)
Begin with the End in Mind: Having Personal Leadership
Mental Creation Precedes Physical Creation
To start with a clear understanding of your destination.
Write your MISSION STATEMENT
Choose a Life Center (Find your core)Sagar J Nakrani
![Page 19: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/19.jpg)
• Create a personal mission statements = a personal constitution, a frame of reference
• Align your daily behavior with your life objectives
• Business = “busy-ness”
• Climbing the ladder of success: effectiveness vs. efficiency
Sagar J Nakrani
![Page 20: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/20.jpg)
Circle of Concern
Circle of Influence
• Our deepest center: – Work
– Family
– Spouse/Husband
– Friend
– Religion
– Self
– Pleasure
– Possessions
– Money
– Enemy
Sagar J Nakrani
![Page 21: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/21.jpg)
CENTER
Sec
uri
tyP
ower
Wisdom Guidance
Sagar J Nakrani
![Page 22: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/22.jpg)
• SECURITYSECURITY: Sense of worth, self esteem & personal strength
• GUIDANCEGUIDANCE: Source of direction in life
• WISDOMWISDOM: Perspective on life
• POWERPOWER: Decision making ability
Sagar J Nakrani
![Page 23: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/23.jpg)
Mission StatementA powerful document that expresses your personal sense of Purpose and meaning in life. It acts as a governing Constitution by which you evaluate decisions and choose behaviors.
Begin with the End in Mind: Having Personal Leadership
Sagar J Nakrani
![Page 24: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/24.jpg)
Define Leadership & Management
Leadership deals with Direction(Doing the right things)
Management deals with Speed, Co-ordination, Logistics in moving in that direction(Doing the things RIGHT)
Sagar J Nakrani
![Page 25: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/25.jpg)
WEEKLY ORGANIZINGWEEKLY ORGANIZING
Roles Goals Plans
Schedule
Delegate
Mission Statement Roles Goals
LONG-TERM ORGANIZINGLONG-TERM ORGANIZING
Sagar J Nakrani
![Page 26: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/26.jpg)
Six Paradigms of human interactions:
• Win/win
• Win/lose
• Lose/win
• Lose/Lose
• Win
• Win/win or no deal
Sagar J Nakrani
![Page 27: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/27.jpg)
Win/Win
• Seeks for mutual benefit
• All parties feel good about the decision and feel
committed to the action plan
• Sees life as cooperative, not competitive
• There’s plenty for everybody
• Believes in the third alternative
• Listens more, stays in communication longer, and communicates with more courage.
Sagar J Nakrani
![Page 28: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/28.jpg)
Win-Lose : People with a win-lose mindset are concerned with themselves first and last. They want to win, and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven by comparison, competition, position, and power.
Characteristics:
•Is very common scripting for most people•Is the authoritarian approach.•Uses position, power, credentials, possessions, or personality to get the “Win”.
Think Win-Win:
Interpersonal Leadership
Sagar J Nakrani
![Page 29: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/29.jpg)
Lose-Win : People who choose to lose and let others win show high consideration for others, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity.
Characteristics:
•Voices no standards, no demands, no expectations of anyone else.•Is quick to please or appease.•Buries a lot of feelings.
Think Win-Win:
Interpersonal Leadership
Sagar J Nakrani
![Page 30: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/30.jpg)
Lose-Lose : People who have a lose-lose paradigm are low on courage and consideration. They envy and criticize others. They put themselves and others down.
Characteristics:
•Is the mindset of a highly dependent person.•Is the same as a “no win” because nobody benefits.•Is a long-term result of a win-lose, lose-win, or win.
Think Win-Win:
Interpersonal Leadership
Sagar J Nakrani
![Page 31: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/31.jpg)
Win : People who hold a win paradigm think only of getting what they want. Although they don’t necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without sensitivity or awareness of others.
Characteristics:
•Is self-centered.•Thinks “me first”.•Doesn’t really care if the other person wins or loses.•Has a Scarcity Mentality”.
Think Win-Win:
Interpersonal Leadership
Sagar J Nakrani
![Page 32: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/32.jpg)
Win-Win or No Deal : Win-Win or No Deal is the highest form of win-win. People who adopt this paradigm seek first for win-win. If they cannot find an acceptable solution, they agree to disagree agreeably.
Characteristics:
•Allows each party to say no.•Is the most realistic at the beginning of a relationship or business deal.•Is the highest form of “Win”.
Think Win-Win:
Interpersonal Leadership
Sagar J Nakrani
![Page 33: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/33.jpg)
Five Dimensions of Win/Win
1 2 3
Win/WinCharacter
Win/WinRelationship
Win/WinAgreements
Supportive Systems (4) and Processes (5)
Sagar J Nakrani
![Page 34: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/34.jpg)
Character
• Three character traits essential to the win/win paradigms:
– Integrity: make and keep meaningful promises and commitments. People of Integrity are true to their feelings, values and commitments.
–Maturity: • The balance between courage and consideration• The ability to express one’s won feelings and
convictions balanced with consideration of the thoughts and feelings of others
Sagar J Nakrani
![Page 35: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/35.jpg)
Abundance Mentality
Scarcity Mentality Abundance Mentality
There’s only one pie There is plenty for everybody
Sense of worth and security comes from being compared
Define themselves form within Deep inner sense of worth and security
Someone else’s success means their failure
Someone else's success is our success – sharing it. Sagar J Nakrani
![Page 36: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/36.jpg)
Relationships
(Character Trust, EBA)
Agreements
(Relationships performance agreement) – Five elements to agree on in a win/win agreement
• Desired results: Clarify the end in mind, objectives and outcome.• Guidelines: Specify boundaries and deadlines for accomplishing the results
within which results are to be accomplished• Resources: human, financial, technical, support to help accomplish the
results• Accountability: sets up the standards of performance and the time of
evaluation. Identify the standards and methods of measurement for progress and accomplishment.
• Consequences: Determine/Evaluate the result (s) of achieving or not achieving win-win
Sagar J Nakrani
![Page 37: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/37.jpg)
Systems
– Should be supportive (reward guidelines, available resources)
– Don't talk cooperation (win/win) and practice competition (win/lose)
– You can best achieve win-win solutions with win-win systems and processes.
But if Changing your systems to win-win feels overwhelming and out of reach,
remember to work from the inside out. As you first develop a win-win character
and then Win-Win Agreements and relationships, you will expand your Circle
of Influence and be Able to work on processes.
Sagar J Nakrani
![Page 38: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/38.jpg)
Steps:1) See the problem from the other point of
view
2) Identify the key issues and concerns
3) Determine what results would
constitute a fully acceptable solutions
4) Identify BATNA to achieve those results
Sagar J Nakrani
![Page 39: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/39.jpg)
Defensive (Win/Lose or Lose/win)
Respectful (Compromise)
Synergistic (Win/Win)
Low
TRUSTTRUST
High
Levels of Communication
COOPERATIONLow High
Principles of Creative Cooperation Principles of Creative Cooperation
Sagar J Nakrani
![Page 40: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/40.jpg)
• It’s preserving and enhancing personal PC. The greatest asset we have. It’s we.
PHYSICALExercise, Nutrition, Stress Management
SOCIALService, Empathy,Synergy, Intrinsic
Security
SPIRITUALValue Clarification & Commitment, Study &
Meditation
MENTALReading, Visualizing,
Planning, Writing
Sagar J Nakrani
![Page 41: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/41.jpg)
Paradigm ShiftsParadigm Shifts
A BREAK FROMTRADITIONAL WISDOM
A BREAK FROMTRADITIONAL WISDOM
TOWARD7 HABITS PRINCIPLES
TOWARD7 HABITS PRINCIPLES
Habit 1Habit 1 We are a product of our environment and upbringing.
Habit 2Habit 2 Society is the source of our values.
Habit 3Habit 3 Reactive to the tyranny of the urgent. Acted upon by the environment.
Habit 4Habit 4 Win-lose.One-sided benefit.
Habit 5Habit 5 Fight, flight, or compromise when faced with conflict.
Habit 6Habit 6 Differences are threats. Independence is the highest value. Unity means sameness.
Habit 7Habit 7 Entropy.Burnout on one track - typically work.
We are a product of our choices to our environment and upbringing.
Values are self-chosen and provide foundation for decision making. Values flow out of principles.Actions flow from that which is important.
Win-win.Mutual benefit.
Communication solves problems.
Differences are values and are opportunities for synergy.
Continuous self-renewal and self-improvement.
Sagar J Nakrani
![Page 42: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/42.jpg)
Sagar J Nakrani
![Page 43: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/43.jpg)
Sagar J Nakrani
![Page 44: Human Behavior in an organization](https://reader033.vdocuments.us/reader033/viewer/2022061212/5494ddc9ac79592f2e8b4cc3/html5/thumbnails/44.jpg)
Sagar J Nakrani