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Stepping into the Cloud
ProgressandLessons
Kelli TrosvigInterim Vice President & Vice ProvostUW Technology & OIM
FCET05 February 2010
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Agenda Background
UW Strategy
Progress
• Lessons
What's Inside that Cloud?What's Inside that Cloud?the Internet + Serversthe Internet + Servers
From Wikipedia article on Cloud Computing
Cloud Computing = IT stuff running in someone else's data center
Kinds of Cloud ServicesKinds of Cloud Services
• Infrastructure as a Service e.g. Amazon EC2, S3
• Platform as a Service e.g. Google AppEngine
• Software as a Service (SaaS) e.g. Hotmail 1994
Varying degrees of shared vs. dedicated, e.g. “Cloud vs. Hosted”
Cloud Computing IngredientsCloud Computing Ingredients
– Old “service bureau” paradigm cf. ADP, 1949
– Revenue from ads + subscriptions
– Data mining for personalizing the ads
– Modern technology (web, Internet, datacenter)
– Low cost via high-scale, more self-support
– Disintermediation (self-service)
Natural EvolutionNatural EvolutionWho ya gonna call (for commodity IT)?Who ya gonna call (for commodity IT)?
Individual
Departmental
Central
Cloud
Goodbye “IT priesthood”... Hello “Consumer Computing”
In the beginning...
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Cloud CurrencyCloud Currencyusers are the users are the inventoryinventory
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So... So... Cloud Cloud Computing:Computing:
Hot or Not?Hot or Not?
Nick Carr
Richard Stallman
Larry Ellison
Bill Gates
Eric Schmidt
It must be Hot if ...It must be Hot if ...
http://www.virtualizationconference.com/node/597208
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UW meets the CloudUW meets the Cloud
Cloud Apps @ UWCloud Apps @ UW
64K UW users
50% of students ALREADY forward their UW email!50% of students ALREADY forward their UW email!
Strategic PremisesStrategic Premises
• Cloud computing is a big deal
• UW should encourage use of cloud services, consistent with compliance obligations
• Compliance risk is reduced via partner contracts
• A dual-vendor strategy is appropriate for UW
• Including faculty, staff and studentsmaximizes collaboration potential
Cloud Partnership MotivationsCloud Partnership Motivations
• This is where our community is (or will be)!
• Enhance the cloud services
• Improve regulatory compliance
• Allow better use of scarce IT staff
IT Goal: info access & collaboration, any time, place, device → Cloud computing supports this goal
http://blogs.msdn.com/blogfiles/stevecla01/WindowsLiveWriter/MicrosoftGoogleandCloudWars_ACE7/03cloud_xlarge1_thumb.jpg
A Tale of Two Clouds A Tale of Two Clouds (for SaaS)(for SaaS)
-One size does not fit all-One size does not fit all -We want both partners to succeed-We want both partners to succeed
Platform Migration ModelPlatform Migration Model2009 - 20122009 - 2012
HostedExchange, etc
(BPOS-D)
Free Cloud
(OL + GAEE)
PAST FUTURE
On-Premise
Exchange &Sharepoint
Personal Cloud Services
Personal Cloud Services
MyUW.net(Alumni Email)
Uniform Access
Email & web svcs50K
5K
40K
5K
40K
15K
45K ++
New Alums
ProgressProgress
• MS and Google pilots successfully completed
• Campus launch to students & alums on 9/28/09
• Successful CSE launch
• Planning for 2010 phase-out of student UA svcs (Per STF Committee funding decision)
• Planning for 2010 transition from on-premise Exchange/Sharepoint to MS BPOS-D
Accounts OL GA
Students 2,300 4,300 5,700
Alumni 4,100 4,800 8,200
Total 6,100 8,500 13,000
Email OL + GA EXTERNAL DESKMAIL TOTAL
Students 3,000 25,000 20,000 48,000
Current ResultsCurrent Results28 Sep – 31 Jan 28 Sep – 31 Jan
OL=700, GA = 2,300
OL = Microsoft Outlook Live
GA = Google Apps for Edu
Accounts created vs. Primary email destination
NB: categories do overlap!
Up from 7,000 In October
Preliminary CostsPreliminary Costs(all staff time)(all staff time)
(UW Tech direct labor costs only; Does not include CSE or any other units)
May-Sep Project Cost (Funded by deferring other projects)
– Outlook Live: $ 200K
– Google Apps: $ 50K
– Generic: $ 75K
LessonsLessons• Free services are not free
– Moving targets, startup problems, service culture– Cloud Conundrum: Integration adds value & cost
• Collaboration Barriers– Multiple account madness– Interoperability
• Pushback– Students: “Where's the beef” (vs. existing options)– Faculty: privacy, security, data ownership/mining
• Help desk load: OK so far (no forced migrations yet)
ConcernsConcerns
• User Concerns– Service maturity– Privacy– Interoperability
• Institution Concerns– Operational risk– Financial risk– Compliance risk
Service MaturityService Maturity
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PrivacyPrivacyvs. “Total Information Awareness”vs. “Total Information Awareness”
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Interoperability Interoperability example: the calendaring problemexample: the calendaring problem
Outlook/ExchangeUser IT
Staff
GoogleCalendar
User
Institutional RisksInstitutional Risks
• Operational (service or business failures)• Individuals have biggest stake here for now
• Financial (surprise support or integration costs)• High-touch support model could kill future savings
• Compliance (failure → liability cost)• Primarily unauthorized disclosure of sens. Info• Limited forensics ability → notification cost• Ability to respond to legal requests for data
NB: 1) these kinds of business risks are uninsured 2) departments assume $$ liability for failure to comply w/UW policies 3) data guidelines need to cover all cases, not just cloud computing
Risk MitigationRisk Mitigationcompared with status-quocompared with status-quo
Contract terms added
Data security guidelines to define appropriate use
Partner contracts provide for UW account control
Inability to comply with FERPA
Disclosure of confidential data
Inability to respond to eDiscovery request
Cloud use is soaring despite concerns
The cloud enables more collaboration
So we need to enable the cloud...
2010 Plans2010 Plans• Cloud Service Enhancement
– SSO for Outlook Live– Group management features– Improved calendar interoperability
• On-Premise Service Retirement– Student UA services (at least email)– Central Exchange/Sharepoint services
(move to Microsoft BPOS-Dedicated)
• Progress gated by– Service maturity– Migration and support costs
Impact on UA ServicesImpact on UA Services
• Student Tech Fee Committee decision– UA services for students have been de-funded– Thus, they will migrate to cloud soon...
• Email– No new student Deskmail accounts as of Jan 2010– Migrate existing student accounts later in 2010– Students may continue to use consumer accts
or MS and Google partner accts
• Web publishing, etc– Transition roadmap is being developed
Questions
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