hrm by david a. decenezo (ed. 10) - objectives (mcqz)

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Uploaded by Ali Raza Sahni

Human Resource

Management

(HRM) International Student Version

By

David A. DeCenzo (Objective Types Questions)

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Chapter # 1

HRM in a Changing Environment

1. Power distance, a GLOBE dimension, indicates the degree to which a society encourages and rewards individuals for being fair, altruistic, caring, and kind to others.

A. True

B. False

2. Toffler's first societal wave is technology/computing.

A. True

B. False

3. Work process engineering involves radical, quantum change in an organization.

A. True

B. False

4. Contract workers, such as consultants, are part of the contingent workforce.

A. True

B. False

5. Employee involvement is being phased out in most organizations that are competitive in the 21st

century.

A. True

B. False

6. Tobias is revising a corporate training manual developed in Canada to be used in Russia. He wants to highlight value differences in planning and delayed gratification. Which GLOBE dimension is he emphasizing?

A. Assertiveness

B. Gender differentiation

C. Future orientation

D. Humane orientation

E. Performance orientation

How has technology changed HRM practices?

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7. A.

The HR function is simpler.

B. Recruiting using the web generates smaller, more focused applicant pools.

C. Employee training is offered through scheduled classes rather than on demand.

D. Electronic resumes take less time to evaluate than paper resumes.

E. Nearly 20% of HR managers are involved in surveillance of their employees.

8. How do companies facilitate workforce diversity?

A. Limit leadership influence to the executive levels.

B. Rely on external support systems for minority workers.

C. Encourage employees to challenge the beliefs and values of other employees.

D. Build in accountability through surveys and audits.

E. Reinforce traditional values.

9. Why is there a skilled labor shortage in the United States?

A. Immigrants do not have skills in needed areas.

B. Some baby boomers are working longer than retirement age.

C. Most skilled workers are leaving the U.S.

D. There are 26 million baby boomers working. There are 46 million generation xers to replace them.

E. Training redundancy is increasing.

10. HRM typically provides which of these types of training to temporary employees?

A. Retirement planning

B. Benefits options

C. Orientation

D. Career planning and management

E. Technology certification

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11. Which of these quality experts began continuous improvement in Japanese industries?

A. Lee Iacocca

B. W. Edwards Deming

C. Barry Bonds

D. Andrew Carnegie

E. Jason Eliot

12. A typical initial employee reaction to work process engineering is ____.

A. anger

B. clarity

C. commitment

D. sabotage

E. enthusiasm

13. The contingent workforce consists of all of the following types of employees except _______.

A. temporary employees

B. contract employees

C. just-in-time workers

D. core employees

E. consultants

14. Employee involvement requires extensive additional HRM activity in which of these areas?

A. Training

B. Benefits

C. Labor negotiation

D. Ergonomics

E. Marketing

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15. Donnie teaches ethics for a major corporation. He consistently urges managers to protect the interests of underrepresented and less powerful workers. Which ethical view does Donnie encourage?

A. Vision

B. Utilitarian

C. Maximization

D. Justice

E. Rights

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Chapter 2

HRM Functions & Strategy

1. Planning is a primary management function.

A. True

B. False

2. The Hawthorne plant studies demonstrated the importance of teamwork.

A. True

B. False

3. External organizational influences on HRM include globalization and government legislation.

A. True

B. False

4. Compensation is part of the staffing function of HRM.

A. True

B. False

5. HRIS general oversight usually is the responsibility of the employment manager.

A. True

B. False

6. Managers who meet designated goals are _____.

A. assertive

B. efficient

C. effective

D. entitled

E. oriented

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7. David conducts new employee orientation for a large organization. His work is within which basic HRM function?

A. Management

B. Motivation

C. Career planning

D. HRIS

E. Training and development.

8. Alice is an HRM professional hired to provide the lowest cost strategies to her organization. Which of the following is her primary concern?

A. Lower recruiting costs.

B. Reduce turnover.

C. Lower insurance premiums by installing a fitness center.

D. Demonstrate the return on HRM investment dollars.

E. Plan the annual picnic.

9. Dan, an HR executive, just reviewed a new training session on workplace harassment. Which external HRM influence category is illustrated?

A. Decentralized work sites.

B. Maintenance.

C. Worker skills.

D. Government legislation.

E. Management thought.

10. The father of scientific management is ______________?

A. Deming

B. Burns

C. Taylor

D. Hawthorne

E. Technology

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11. How do labor unions influence wages in nonunion shops?

A. They do not.

B. Work teams.

C. Spillover effect.

D. Globalization.

E. Labor union negotiations.

12. Which training and development activity focuses on systemwide changes?

A. Employee development

B. Employee training

C. Career development

D. System development

E. Organization development

13. The HRM maintenance function includes which of the following activities?

A. Retraining productive employees when their skills become obsolete.

B. Working with the local high schools to attract good workers.

C. Screening potential employees before they are interviewed.

D. Keeping employees well informed.

E. Working on regularly scheduled machine upgrades.

14. Employee relations specialists are involved in which of these activities?

A. Handling employee complaints.

B. Working with position control specialists in compensation.

C. Making a job offer.

D. Negotiating benefits packages.

E. Coordinating interview schedules.

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15. A large university has 40 campuses around the state. Each site has courses taught, but the HRM functions of hiring, recruiting, and benefits are all done from a single campus location. This situation is an example of ___.

A. shared services

B. outsourcing

C. offshoring

D. telecommuting

E. technology shift

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Chapter 3

Employment Laws

1. Adverse impact is reduced by affirmative action programs

A. True

B. False

2. The Americans with Disabilities Act of 1890 was the first civil rights legislation passed in the United States.

A. True

B. False

3. It is estimated that nearly 60% of the United States workforce has experienced sexual harassment of some sort.

A. True

B. False

4. The EEOC begins enforcement action with mediation meetings.

A. True

B. False

5. HRM practices are comparable around the globe, except for the treatment of unionized workers.

A. True

B. False

6. Which of the following statements about Title VII of the Civil Rights Act of 1964 is accurate?

A. Female athletes were giving adequate locker space.

B. All U.S. businesses must comply with the act.

C. Protection is provided against discrimination based on race or religion in hiring practices.

D. Retaliation protection was not offered until the Whistleblower Act.

E. Protection is provided against discrimination based on color, sex, or national origin in promotions.

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7. Which of the following was granted enforcement powers by the EEOA?

A. Extended Environmental Options Community

B. Griggs-Duke Agency

C. Career Monitoring Options

D. Equal Employment Opportunity Commission

E. Times Employment Agency Guardian

8. A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan?

A. Executive perks are reported independently to the IRS.

B. All job applicants must have a recommendation from a current or past employee.

C. Insurance premiums from former employers of all applicants are analyzed.

D. Job requirements are determined based on skills, knowledge, and abilities.

E. Job announcements are posted on the company bulletin board.

9. Dan, an HR recruiter, just returned from a trip to his alma mater, an exclusive east coast men's school. He visits 12 schools a season. He just hired 75% of his new hires for this year. Dan's firm is an EEO employer. Is there a problem?

A. Yes. Disparate impact may result from this employment practice.

B. No. EEO has no bearing on such hiring practices.

C. Yes. This action violated comparable worth.

D. No. This action is exactly what EEO encourages.

E. Yes. Employment tests are required for all new employees.

10. Larry, confined to a wheelchair since his accident, has been denied a job as a data clerk because the workstations are too small to accommodate his wheelchair. Can he sue under the ADA?

A. Yes. This is a clear instance of adverse impact.

B. No. Data clerks are expected to work in tight quarters.

C. Yes. This is a clear violation of reasonable accommodation.

D. No. The correct law in this case is the EEOC.

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E. Yes. Title VIII specifically addresses Larry's situation.

11. Sammy is a night and weekend manager for a specialty products shop with 100 employees. Sammy started working here right out of high school, and just celebrated his 20-year anniversary with the company. Sammy's father broke his hip last week at the party, and Sammy has requested two months off to care for him. Will the Family and Medical Leave Act protect Sammy's job?

A. No. The company is too small.

B. No. Parents are not covered, just children.

C. No. Sammy is a key employee.

D. No. Sammy is too young.

E. No. Sammy has not worked long enough for the company.

12. Which of the following statements is not a component of the McDonnell-Douglas test?

A. The individual is a member of a protected group.

B. The individual applied for a job for which she or he was qualified.

C. The individual was rejected.

D. The enterprise, after rejecting this applicant, continued to seek other applicants with similar qualifications.

E. The enterprise refused to advertise the position in minority publications.

13. Which of the following is a legal BFOQ?

A. Airline flight attendants must be female.

B. Airline pilots must be male.

C. Airline baggage handlers must have a college degree.

D. Education level may be used as a selection factor when hiring college professors.

E. Washroom attendants must be the same gender as the washroom designation.

14. When do provisions of the OFCCP apply to organizations?

A. When federal contracts are held by the organization.

B. When sexual harassment charges are filed.

C. When ADA accommodations are not provided.

D. When pension plans are underfunded.

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E. When the EEOC has exhausted its process.

15. Ted, an HR executive, is attending a conference. Topics include specific mentoring assignments for potential executive candidates, job options that enhance promotion potential for traditionally underrepresented candidates, and the value of diversity at all levels of an organization. What is the conference focus?

A. Comparable worth

B. Glass ceiling

C. Adverse impact

D. Work equivalencies

E. Disparate impact

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Chapter 4

Employer & Employee Rights

1. The Worker Adjustment and Retraining Notification Act requires organizations with more than 100 employees to give employees 60 days notice of pending plant closings.

A. True

B. False

2. Honesty tests typically focus on two areas: theft and drug use.

A. True

B. False

3. Employee handbooks are reference guides for employees.

A. True

B. False

4. Suggestion programs allow employees to tell management what they are doing wrong.

A. True

B. False

5. Employee counseling actions tend to “fix” behaviors, not the employees.

A. True

B. False

6. Which of the following legislation exempts employers from the prohibition to administer lie detector tests to prospective employees of pharmaceutical manufacturers?

A. The Privacy Act

B. The Drug-Free Workplace Act.

C. The Fair Labor Standards Act.

D. The Whistleblower Act.

E. The Employee Polygraph Protection Act.

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7. Zoe is required to take a drug test as a condition of employment by The Drug-Free Workplace Act. She has applied for which of these jobs?

A. A stocker in a nonsubsidized community food bank.

B. A shoe salesperson

C. A professor in a private college

D. A technician in a nuclear power production facility

E. A banker

8. Dwayne worked for a 500-employee manufacturer in the rust belt. The company closed his plant with no advance notice to employees as it failed and applied for bankruptcy. He showed up for work one Monday and saw a sign on the fence announcing the plant clos ing and the bankruptcy. What protection is Dwayne given under W.A.R.N.?

A. No protection. W.A.R.N. doesn't apply in the case of bankruptcy.

B. Dwayne will receive an amount of money equal to 60 days' pay and benefits.

C. No protection. The company was too small.

D. Dwayne will receive a job and relocation expenses to another plant site.

E. No protection. W.A.R.N. only applies to partial layoffs.

9. How much money does substance abuse cost United States companies?

A. $250 thousand

B. $50 million

C. $250 million

D. $50 billion

E. $250 billion

10. Why are honesty tests being used as applicant screening devices by so many companies?

A. They are not being used in this way. They are illegal.

B. They are not being used in this way. They are used for promotion evaluation only.

C. They are less expensive than other investigations.

D. They are more accurate than the alternatives.

E. They are required by Title VII.

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11. Serena was fired for refusing to sign her name to a time card that she knew was inaccurate. What type of wrongful discharge suit could she file?

A. Employment-at-will doctrine.

B. Breach of good faith.

C. Public policy violation.

D. Implied contract

E. Contractual relationship.

12. Your school has a clear policy that plagiarists will be failed. Your instructor knows that a classmate of yours copied work to turn in, but hesitates to fail the student because last year, in a similar circumstance, the department chair made the instructor apologize to the student and allow missed work to be made up. What contingency factor makes your instructor hesitate?

A. Nature and extent of the problem.

B. Extenuating circumstances.

C. Degree of socialization.

D. Severity of the problem.

E. Management backing.

13. Discipline should be immediate, provide ample warning, be consistent, and be impersonal. This statement describes which disciplinary rule?

A. Hot stove rule.

B. Progressive discipline.

C. Employee assistance.

D. Severity of infraction.

E. Ergonomics.

14. Mike, an IT specialist, warns the HR staff about the dangers of this multi-way networking communication option. He says that although it is fast, it allows security breaches in the system. What is he talking about?

A. Instant messaging.

B. Email.

C. Cmail.

D. Intranet.

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E. Teleconference.

15. How are complaint procedures addressed in union shops?

A. Suggestion box.

B. Grievance procedure.

C. Employee handbook.

D. Hot stove rule.

E. Disparate impact.

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Chapter 5

Effective Job Analysis

1. An HRIS is useful for tracking EEO data.

A. True

B. False

2. Benchmark positions are used only in small organizations.

A. True

B. False

3. A job evaluation states the minimum acceptable qualifications for the incumbent.

A. True

B. False

4. A job specification states the minimum acceptable qualifications for the incumbent.

A. True

B. False

5. The diary method is useful for managerial jobs with lots of exceptions.

A. True

B. False

6. Organizational gap analysis is commonly identified as _____.

A. SWOT

B. Production planning

C. Adverse impact assessment

D. Job analysis

E. Core competency

7. The steps of the strategic planning process, in order, are

A. Strategy, structure, goals, mission.

B. Strengths, weaknesses, opportunities, threats.

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C. Mission, goals, people, strategy

D. Goals, strategy, structure, people.

E. Planning, organizing, leading, controlling

8. Which of these items would be in the highest security category of a typical HRIS?

A. Pet names and breeds.

B. Employee name.

C. Former employers.

D. Salary.

E. Work location.

9. Why do companies have HRIS replacement charts?

A. Most HRIS systems are obsolete within 3 years.

B. Parts inventories are usually backed up by the HRIS.

C. Most companies have succession plans.

D. Confidential data has changed in the last decade.

E. Surveillance policies require them.

10. Which of these decreases in the labor supply is the easiest to predict?

A. Retirements.

B. Deaths.

C. Transfers-in.

D. Voluntary quits.

E. Prolonged illnesses.

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11. Jill is attending a workshop on job analysis techniques. She is studying which of these subjects?

A. Building replacement charts.

B. Documenting SWOTs.

C. Constructing a questionnaire.

D. Screening interviews for job candidates.

E. Verifying background checks.

12. Dion conducted a job analysis for a large manufacturing firm. His results had to be verified with another technique because typical behaviors were not recorded and his notes included comments about “Hawthorne.” What technique did Dion use?

A. Diary.

B. Replacement chart.

C. Forced choice comparisons.

D. Structured questionnaire.

E. Observation.

13. Job analysis produces which of the following, regardless of the technique used?

A. Benchmarks.

B. Individual interview.

C. Job specifications.

D. Replacement charts.

E. Ergonomics.

14. Is the job description important for ADA compliance?

A. Yes. It provides salary ranges.

B. No. It was made illegal with Title IX.

C. Yes. It identifies essential job functions.

D. No. It is superceded by replacement charts.

E. Yes. It identifies the reporting to structure.

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15. Have you ever job-morphed?

A. No. My high school clubs have nothing to do with my college activities.

B. Yes. I successfully performed all four of the jobs assigned to my work team last summer at least once.

C. No. I always resigned.

D. Yes. I took job skills from high school and used them in my college internship.

E. No. I haven't held any job long enough to be promoted.

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Chapter 6

Employee Recruitment

1. The goal of recruiting is to get as many applicants in the pool as possible.

A. True

B. False

2. Employee-referrals are no longer legal in most job markets.

A. True

B. False

3. Executive search firms concentrate on senior management positions.

A. True

B. False

4. About 25% of U.S. firms use their websites for recruiting.

A. True

B. False

5. Younger employees are absent more often than older workers.

A. True

B. False

6. An HR executive is concerned that job applicants are 40% lower than last year. This should be discussed with the director of

A. Product development.

B. Recruiting.

C. Training.

D. College relations.

E. Employee relations.

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7. Jamie is the director of recruiting for a large corporation. Which of the following is a warning signal that her efforts are not effective.

A. Recruiting costs have decreased 2% over the last 10 years.

B. 65% of resumes were received through the Internet last year.

C. The applicant pool is increasingly diverse.

D. Fewer qualified applicants are applying for jobs.

E. Fewer unqualified applicants are applying for jobs.

8. A small private college has been unable to hire a senior business professor for the past 3 years. The school has a rule that all new employees must be related to current employees or live within 49 miles of campus. This recruiting effort is constrained by

A. Internal organizational policies.

B. Organization image.

C. Government influence

D. Salary.

E. Recruiting costs.

9. Why do companies use external job searches instead of internal searches?

A. Legal requirements since 1997.

B. It is less expensive.

C. Companies can add new talent, new ideas to the organization.

D. Companies will know more about job applicants.

E. Orientation time is reduced.

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10. Your mom is hiring a new nanny for your little sister and the dog. Which one of the following pieces of recruiting information would be most likely to assure that the woman is a good caregiver?

A. The woman's husband phoned to talk to your mom, saying that she really needed the job.

B. She graduated from a British nanny school.

C. The background check came back ok.

D. Your cousin knew someone from the woman's home town.

E. Your former nanny, a wonderful caregiver who had to quit to move to care for her mother, recommended this woman.

11. If your school wants to hire 5 new professors for next year (2 French, 1 Management, 1 Biology, 1 Religion) and can only place one print ad, where should the advertisement be placed?

A. Wall Street Journal

B. New York Times

C. Chicago Tribune

D. Neighborhood weekly newsletter

E. Chronicle of Higher Education

12. David is a recruiter for a large manufacturing organization. Today, as part of community outreach, he worked with an employment agency that places people drawing unemployment compensation in the area. What kind of agency is involved?

A. Public employment agency.

B. Private agency.

C. Executive search firm.

D. College placement office.

E. Preprofessional resolution house.

13. You graduate this year and don't have a clue about what or where is next. If you want your job search to include the most options in the most locations, which of the following should you do? (And, you are not wealthy.)

A. Go to lots of college job fairs.

B. Go with an executive search firm.

C. Create a websume.

D. Place a blind box ad.

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E. Build a replacement chart.

14. Jeannie is a retired interior designer. She offers her services on a consulting basis to a home furnishings store. The store pays her a percentage for each customer she has. What kind of worker is Jeannie?

A. Independent contractor.

B. Permanent fulltime.

C. Permanent parttime.

D. Leased.

E. Temp to perm.

15. What advice does your text give as you enter the job market?

A. Leave volunteer work off the resume. It shows lack of focus.

B. Make sure you have a face to face meeting with a firm before you give your resume.

C. Don't waste time with professional networks.

D. Use colored paper and big type fonts. If a paper resume, include confetti. If an electronic one, embed some favorite sound.

E. Computers do key word search screens. Make sure you have the right key words in your resume.

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Chapter 7

Selecting Employees

1. A screening interview typically ends the selection process.

A. True

B. False

2. Comprehensive interviews are expensive and not very reliable.

A. True

B. False

3. The key element in a realistic job preview is holding the interview in the actual work space.

A. True

B. False

4. If a selection device has high reliability it has low validity.

A. True

B. False

5. Background investigations are performed, in part, to protect employers from negligent hiring liability.

A. True

B. False

6. Which of these steps in the selection typically comes after the conditional job offer?

A. Application form is completed.

B. Employment tests are taken.

C. Initial screening is performed.

D. Comprehensive interview is conducted.

E. Medical examination is performed.

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7. Which of the following is likely to remove an applicant from the pool during the initial screening?

A. Performance test data.

B. Personality test data.

C. Medical exam results.

D. Gaps in the applicant's job history.

E. Faulty comprehensive interview.

8. Dion wants to decrease turnover for his customer service representatives. He examined work application forms for the last five years and learned the following: 60% of employees who stayed less than 90 days had no prior work experience; 90% of employees who stayed more than a year had more than 2 previous jobs. 25% of employees who stayed less than 90 days had a high school diploma; 30% of employees who stayed more than a year had a high school diploma. 80% of the employees who stayed less than 90 days spoke more than 1 language; 75% of the employees who stayed longer than 1 year spoke two languages. What should he do?

A. Lower work experience requirements for the job.

B. Raise education requirements for the job.

C. Weigh work experience more heavily than language skills.

D. Weigh language skills more heavily than education levels.

E. Raise language skill requirements to three or more languages.

9. Minnie is interviewing for a job as a cheese tester. She is taken to the production line, and asked to taste and smell four different kinds of cheese coming from the conveyors. What stage of the selection process is involved?

A. Comprehensive interview.

B. Literacy test.

C. Work sampling.

D. Coaching.

E. This is just a break, not part of the process.

10. What kind of interview is the most reliable?

A. Panel

B. Valid

C. Stress

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D. Situational

E. Structured

11. Why do realistic job previews result in lower turnover rates?

A. More committed employees are hired.

B. Fewer job offers are made.

C. Higher salaries are offered.

D. Better benefits are provided.

E. They do not.

12. A conditional job offer has been rescinded after a former employer alerted the new employer to public records of criminal activity. Is this legal?

A. Yes, under qualified privilege.

B. No, under qualified privilege.

C. Yes, under bona fide occupational qualification.

D. No, under reasonable accommodation.

E. Yes, under reasonable accommodation.

13. Why is concurrent validity challenged in court more often than predictive validity?

A. It is not. Predictive validity is more challenged.

B. Concurrent validity has no content validity.

C. Applicants are more similar to applicants.

D. Interview consistency.

E. Predictive validity is an older technique.

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14. Minna wants to increase the size of the applicant pool for entry level customer service representatives. This job requires an employment test on basic clerical and communication skills. What should Minna do?

A. Lower the cut score on the employment test.

B. Raise the cut score on the employment test.

C. Increase the validity of the employment test.

D. Increase the reliability of the employment test.

E. Make the test shorter.

15. Why is it now legal to use the same screening test for a variety of jobs in an organization?

A. Griggs v. Duke Power

B. Cut scores

C. BFOQ

D. Reasonable accommodation

E. Validity generalization

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Chapter 8

Training & Development Employees

1. The first stage of orientation occurs when an employee begins the actual job.

A. True

B. False

2. New employee orientation programs are often conducted by HR staff, line management, or a combination of the two.

A. True

B. False

3. The goal of employee training is to provide a relatively permanent change in employees that improves their job performance.

A. True

B. False

4. Committee assignments are a type of off-the-job training.

A. True

B. False

5. In OD, intergroup development is used to build cohesion within work groups.

A. True

B. False

6. Socialization rests on which of the following assumptions?

A. Information obtained during recruitment is accurate and complete.

B. Information obtained during selection is usually complete.

C. Most people enter an organization with low anxiety levels.

D. Most workers alter their work roles rather than their understanding of them.

E. Subtle statements and behaviors by coworkers are an important part of the socialization process.

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7. Lydia quit her new job on the second day, saying that the job was not at all what she was willing to do. Which socialization stage is completed?

A. This is not socialization.

B. Encounter.

C. Prearrival.

D. Metamorphosis.

E. Reality.

8. What is the benefit of involving the CEO in the orientation process?

A. HRM is freed up from tedious activity.

B. It assures a systematic, thorough process.

C. A CEO welcome can encourage newcomers, like a pep rally.

D. It replaces the visioning function of an organization.

E. CEOs are no longer involved in the orientation process due to work process engineering.

9. Which of the following is an example of employee training?

A. A law degree.

B. Food preparation workshop for an accountant.

C. Food preparation workshop for cafeteria workers.

D. Executive coaching for line managers

E. Work process engineering

10. Training should be performed in which of these situations?

A. The worker is not motivated.

B. Training is cheap; there are extra seats in a scheduled class.

C. The worker has been disciplined for poor behavior before.

D. Performance deficits have been identified.

E. Performance increase will justify the training expense.

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11. Matt owns a Boston investment house. He just dropped 5 of senior managers off in the Appalachian foothills with camping gear and food and told them to meet him in 5 days at a designated spot. What kind of employee development is this?

A. Survival training

B. Vestibule

C. Packing

D. Simulation

E. Job rotation

12. Your text describes OD based on an organizational reality that includes rapid and uncertain change as which of the following?

A. White-water rapids

B. Garbage can

C. Washing machine

D. Worm hole

E. Job morphing

13. Why does a learning organization have a competitive advantage over other types of organizations? For all of these reasons except

A. All members take an active role in identifying and solving work-related problems.

B. Information is shared across different functional specialties.

C. Fierce competition lets the best rise to the top.

D. It has the capacity to continuously adapt and change.

E. Information is freely shared across different organizational levels.

14. Just suppose you took your “final exam” for a course the day before the semester started. Then you took it again as the final at the end of the semester. Then, the department chair compared the scores to see how much you learned. This activity would be an example of what kind of training evaluation method?

A. Student-teacher interaction opinions

B. Testing

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C. Pre-post training performance with control group

D. Outcome assessment

E. Pre-post training performance

15. Overseas assignments are especially difficult for teenage children because

A. They no longer care about local styles and jargon.

B. They have more family time.

C. Foods are different in other countries.

D. Exposure to another culture limits them.

E. They return more mature than their local friends.

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Chapter 9

Career Development

1. Your immediate supervisor has primary responsibility for managing your career.

A. True

B. False

2. Career success is often defined in terms of promotions and advancement.

A. True

B. False

3. A well-designed career development helps manage employee expectations.

A. True

B. False

4. Holland's Vocational Preference Theory identifies six themes of occupational preference.

A. True

B. False

5. The Myers-Briggs Type Indicator identifies five themes of occupational preference.

A. True

B. False

6. Duffy, a recent graduate, wants to work for a firm that will support his career development. He can expect all of the following except

A. Time to learn.

B. Clear communication about where the organization is headed.

C. Promotions for each course taken.

D. Tuition reimbursement.

E. Growth opportunities at work.

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7. Lynne is a puppy nanny. She works for minimum wage at a shelter, playing with strays until they are friendly enough to be “adopted.” She goes home at night and tells her 5 dogs about what a difference she makes in the lives of dogs and their future owners. She has pictures of 430 such pairings on her walls. How can her career success be defined?

A. objectively

B. intermittently

C. intentionally

D. subjectively

E. psychologically

8. Dyan attended a workshop on long term career goals and decided to get another college degree. What kind of activity was the workshop?

A. orientation

B. employee training

C. individual career development

D. organizational career development

E. organizational development

9. Rob has worked for the same manufacturing firm for 20 years. Last week he attended a workshop where he learned new coaching and mentoring practices for managers and supervisors. He is in line for a promotion next year, and this session will enhance his opportunity for that job. What kind of session did Rob attend?

A. Career development

B. Sigma management modification

C. Employee development

D. Employee training

E. Retirement planning

10. Rob has worked for the same manufacturing firm for 20 years. Last week he attended a workshop where he learned new software systems for production control. What kind of session did Rob attend?

A. Career development

B. Sigma management modification

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C. Employee development

D. Employee training

E. Career outsourcing

11. Which of the following statements are accurate about a company that has a well-designed career development program?

A. Employee frustration is reduced.

B. Outside hires tend to be of lower quality.

C. More outside talent needs to be recruited.

D. The glass ceiling is protected.

E. Workers get time off for courses.

12. Myron attended a retirement planning workshop last week. He is moving to the south to be with the grandkids. Identify Myron's career stage.

A. Decline

B. Exploration

C. Establishment

D. Late career

E. Transition

13. Asad is a research scientist. He likes to work in the lab, with the equipment and no people. He discovers new coating materials for plastics. What is his Holland type?

A. ENTP

B. Managerial-technical

C. Realistic-Investigative-Artistic

D. Social-Investigative-Antigonous

E. Conventional-Realistic-Social

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14. Moshe works in an art gallery as a guide. He likes working with the visitors to the gallery and being around the beautiful artwork. He explains meanings and nuances, and is delighted to hear new interpretations from other people What is his MBTI classification?

A. INFP

B. ENTJ

C. ESPN

D. IRCA

E. ESFP

15. Which of the following is a good suggestion for career success?

A. Keep your accomplishments low key and hidden.

B. Don't do an internship related to your major.

C. Set a specific job target and don't settle for less.

D. Refuse help from parents or other successful professionals who want to introduce you to workers in your area.

E. Know your strengths and weaknesses.

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Chapter 10

Performance Management

1. Performance management systems provide feedback, development, and documentation.

A. True

B. False

2. Relative standard appraisal methods compare the work of employees to each other.

A. True

B. False

3. Performance appraisals can be distorted by inflationary pressures.

A. True

B. False

4. 360-degree appraisals may include information from supervisors, peers, subordinates, and customers.

A. True

B. False

5. Which of the following indicates that maximum benefit is being derived from the performance appraisal process?

A. Raises are kept to a minimum.

B. Incentives are provided to workers.

C. Employees are openly compared to other employees.

D. EEO no longer requires documentation of the process.

E. Employees are satisfied with the process.

6. Don, a fast food supervisor, is talking to a new employee, Lydia, about the job. He explains to Lydia that she is expected to take 3 orders per minute, take care of the fryer when the buzzer sounds, and smile at everyone. What part of the performance appraisal process is he performing?

A. This is not part of performance appraisal.

B. Initiating corrective action.

C. Discussing the appraisal with the employee.

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D. Setting measurable goals.

E. Measure actual performance.

7. Don, manager of a fast food restaurant, is evaluating Lydia, an employee. He has a sheet of paper with a number of questions, such as “Does employee smile at everyone?” and “Does employee burn french fries?” He checks off a “Yes” or “No” for each question. Which method is Don using?

A. BARS.

B. Forced-choice comparison.

C. Checklist appraisal.

D. Graphical rating scale.

E. Critical incident.

8. Don, manager of a fast food restaurant, is evaluating Lydia, an employee. He has a sheet of paper with a number of grouped statements. He has to pick one of the statements. For instance, Employee greets customers with “smile and eye contact” or “distracted frown.” What method is Don using?

A. BARS.

B. Forced-choice comparison.

C. Adjective Rating Scale.

D. Ranking

E. Checklist appraisal.

9. Don, a fast food manager, is evaluating Lydia, an employee. He has just reported that she is 4th

out of 9 employees. What performance evaluation technique did Don use?

A. That is not performance evaluation.

B. BARS.

C. Forced-choice comparison.

D. Group order ranking.

E. Individual ranking.

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10. Don, a fast food manager, has decided to improve customer satisfaction on his shift by 10% and to reduce employee turnover by 15%. What MBO step is Don performing?

A. Goal setting.

B. Monitoring.

C. Formal review.

D. Performance evaluation.

E. BARS

11. Don, a fast food manager, evaluated Lydia, a long time employee, “Excellent” on her performance for the year. Lydia had been rated “Excellent” in all prior years, but this year she had lots of customer complaints and lots of burned food. What rating error is evident?

A. Halo effect

B. Central tendency

C. MBO

D. BARS

E. Similarity error

12. Which of the following will improve performance appraisals?

A. Use trait-based measures.

B. Use relative standards.

C. Have multiple raters.

D. Find a measure you like and stick with it.

E. Use new measures each year.

13. Team performance appraisals can be proved by which of the following suggestions?

A. Tie team results to organizational goals.

B. Start with process steps and efficiency.

C. Measure team only, not individual performance.

D. Let managers define team measures.

E. Start with relationships between teams.

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14. Give some advice to your friend who is taking an overseas assignment for a large global organization.

A. Let the host country manager do your performance appraisal if the culture is similar to yours.

B. Insist that the parent company do your performance evaluations, even though there is little information available about the overseas office.

C. Make sure your performance evaluation is done with simple indices, such as gross sales.

D. Make sure the evaluation forms are filled out in English.

E. Try to have a third-country national on your performance evaluation team.

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Chapter 11

Compensation

1. Time-in-rank increases are an example of a performance based reward.

A. True

B. False

2. Incentive plans are often given in addition to a basic wage.

A. True

B. False

3. Employees and employers both pursue fairness in compensation systems.

A. True

B. False

4. Most organizations conduct their own compensation surveys rather than relying on outside information.

A. True

B. False

5. Base salaries of executives are almost 300 times higher than those of low-level managers or operative personnel.

A. True

B. False

6. Which of the following is an intrinsic, nonfinancial reward?

A. commission

B. bigger office

C. vacation pay

D. tuition reimbursement

E. more interesting work

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7. Which of the following is NOT a membership-based reward?

A. Employee product discount

B. Cost-of-living increases

C. Pay for time not worked

D. Sales commission

E. Seniority benefits

8. Anju want to keep the reward system at her large organization membership-based instead of moving to one of the currently popular performance-based pay systems. Raises have always been based on seniority. Why does she want to keep the membership-based system?

A. It is easier to attract high quality new employees.

B. Commitment and loyalty from star performers is increased.

C. The criteria are easier to measure.

D. Data shows that performance-based pay does not increase productivity.

E. Title VII requires this for all companies with federal contracts over $250,000.

9. The Fair Labor Standards Act covers which of these categories?

A. Prevailing wage

B. Child labor

C. Reasonable accommodation

D. Ranking

E. Glass ceiling

10. Your high school buddies' basement business has been a success! He now has over 25 employees and needs to perform some sort of job evaluation process. What would you recommend to start?

A. Classification would probably suit his needs the best. It's easy, simple.

B. BARS. That's good for any organization.

C. Point method would take less time than other options.

D. Prioritization is good to start.

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E. Ordering gives a baseline measure for whatever he wants to do with compensation.

11. Sonia is a compensation analyst for a large government agency. She is reviews grades that have been established by skills, knowledge and abilities. What job evaluation method is Sonia using?

A. Classification

B. Ordering

C. Point method

D. Ranking

E. BARS

12. Haseem and Josef work for the same organization. They are both good employees and have worked there for the same amount of time. Haseem makes more money than Josef. Which of the following statements is an accurate assessment of the job evaluation process in their organization?

A. Haseem is ranked 15. Josef is ranked 32.

B. Haseem is a GS-7. Josef is GS-5.

C. Haseem has 560 points. Josef has 500 points.

D. Haseem has 720 points. Josef has 360 points.

E. Haseem is 2

nd degree on most of the factors. Josef is 4

th degree on all factors.

13. Nathan works for a consulting shop that recently acquired his company. He has a “red-circled” job on the consolidated wage curve. His manager is likely to tell him:

A. You won't get a raise until you get a promotion.

B. You won't get a promotion for at least 4 years.

C. You will receive a salary adjustment increase in your next paycheck.

D. You need to look for a new job.

E. You will get a promotion within 12 months.

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14. B.W. works for a tech manufacturer. He attends monthly meetings with managers and co-workers to evaluate labor-saving ideas. Last year, the group came up with a scrap salvage procedure that saved the company a million dollars. Each employee received $1000. What kind of compensation system is used?

A. Scanlon Plan

B. Empowerment

C. Merit pay

D. Piecework

E. Time-saving bonus

15. International compensation packages, referred to as a balance sheet, contain all of the following categories except

A. Base pay.

B. Differentials.

C. Incentives.

D. Assistance programs.

E. Golden parachute.

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Chapter 12

Employee Benefits

1. The cost of employee benefits has risen steadily over the past few decades.

A. True

B. False

2. Social Security is an example of a voluntary benefit.

A. True

B. False

3. Money purchase pension plans are a type of defined benefit payment plan.

A. True

B. False

4. Most organizations conduct their own compensation surveys rather than relying on outside information.

A. True

B. False

5. U. S. workers have, on average, 37 vacation day per year.

A. True

B. False

6. Which of the following is an accurate statement about the cost of providing employee benefits?

A. Social Security deductions are decreasing.

B. Payroll costs have risen more quickly than benefits costs.

C. The greatest increases in benefits costs are in health care premiums.

D. Organizations no longer try to control benefits costs.

E. Benefits costs per employee have risen from $1000 in 1980 to $15,000 in 2004.

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7. Mario, a pizza maker, fell against an oven and received pay for the 2 days he missed work. What was the source of this compensation?

A. Long term disability

B. Vacation pay

C. Social Security

D. Workers compensation

E. Unemployment insurance

8. Maria took a month off from work to care for her husband, Mario, who was injured when an oven exploded at the pizza factory where he worked. What program protected Maria's job and her benefits while she cared for Mario?

A. Workers' compensation

B. Social Security

C. Family and Medical Leave

D. Unemployment insurance

E. Medicare

9. Joe, works for a large service organization. Last year, they paid nothing for authorized baby immunizations for their children. The children receive well-child pediatric care for $5 a visit. Joe complains that although the costs are reasonable, the family has to go the Local Clinic for all of their nonemergency care. What kind of health insurance does Joe have?

A. Traditional

B. HMO

C. PPO

D. HBO

E. COBRA

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10. Gul lost his job last week. He is relieved because he has health insurance for his family for up to 36 months if he has trouble finding a job in the tight labor market. What kind of insurance does Gul have?

A. Traditional

B. BARS

C. HMO

D. PPO

E. COBRA

11. Gil works for a large manufacturer. He pays over $700 a month for his family's health insurance premium, but says its well worth the peace of mind, knowing that he can choose what he needs, wherever and whenever he needs it. What kind of insurance does Gil have?

A. Traditional

B. HMO

C. HBO

D. PPO

E. HIPPA

12. Angela is frustrated. She just called the hospital to find out her brothers' condition and was told that they could not give her any information because he had not signed a consent form. What is going on?

A. HIPPA

B. FERPA

C. FICA

D. ERISA

E. ERICA

13. Your dad's company decides to voluntary terminate its pension program. He asks you, an HR expert by this time, what protection he has. Your answer is:

A. The PBGC will lay claim to up to 30% of the corporation's assets to pay benefits that have been promised to employees.

B. Such action is illegal in this state.

C. If only we lived in Wyoming, such action would be illegal.

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D. COBRA will cover 50% of the retirement benefits that were promised under the plan.

E. The PBGC will foreclose the company to provide the pension assets.

14. Melvin invests $2400 of his pre-tax earnings into an account each year. The money grows tax-free, and he can withdraw the money tax free when he reachers a certain age. What kind of retirement program does Melvin have?

A. Scanlon Plan

B. Individual Retirement Account

C. Defined benefit plan

D. Profit sharing plan

E. 405©3

15. Your neighbor, Dwayne, hasn't worked in the past five years. He fell from a truck at work and hurt his back and leg. He draws 60% of his salary. Under what benefit plan is Dwayne covered?

A. Wellness

B. Keough

C. Jordan

D. Short-term disability

E. Long-term disability

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Chapter 13

Health & Safety

1. There are approximately 5,000,000 work-related illnesses and injuries reported in the U.S. every year.

A. True

B. False

2. Random inspection is the lowest priority of enforcement issue for OSHA

A. True

B. False

3. Employers are required to keep OSHA safety records for fifty years.

A. True

B. False

4. More than 1,000,000 workers are murdered on the job each year in the U.S.

A. True

B. False

5. Most organizational stress is caused by situations that are important and uncertain in outcome.

A. True

B. False

6. Which of the following is the best expression of the annual severity of workplace injuries in the United States?

A. 100,000 work related injuries.

B. 700 million days of lost productivity.

C. Approximately 6,000 work-related deaths.

D. $110 million in costs.

E. $1 million in training seminars for safety.

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7. A crack in the cooling tower of a nuclear facility is emitting green steam. OSHA inspectors were called for which level of priority?

A. Random inspection

B. Targeted inspection

C. Employee complaint

D. Potential accident

E. Imminent danger

8. Last month the OSHA inspector in a dog food processing plant “red-flagged” a production area for an old and faulty mixing machine. Yesterday the machine exploded, blowing the contents all over the room. Fortunately, the incident occurred during the shift change, and no one was injured. The plant has had numerous record keeping violations in the past. What OSHA penalty can this firm expect?

A. The firm will be fined a maximum of $70,000 per day until the situation is corrected.

B. No penalty since no one died.

C. The shift supervisor will be fired.

D. No penalty if the firm promises to keep accurate records from now on.

E. Criminal charges will be filed against top management.

9. Serge cut himself on a vacation camping trip. He was hospitalized from the would and missed a week of work due to the accident. What OSHA report would be filed?

A. OSHA critical incident report.

B. No report. The incident was not work related.

C. OSHA FORM 200.

D. No report. The incident was not serious enough.

E. OSHA FORM 300.

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10. Ishmael works for OSHA. He is testing chair heights and arm rest angles to minimize back strain at computer work stations. What area of standard setting is involved?

A. Bloodborne pathogens

B. Emergency preparedness

C. Chemical processing standards

D. Motor vehicle safety

E. Ergonomics

11. Herb was just reassigned to a desk coordination area for 3 months. He left a safety valve open, even though he had been warned twice and told he'd get a 90-day “cool out” if he did it again. What means of preventing accidents was being used effectively in this situation?

A. Regulation enforcement

B. Skills training

C. Engineering

D. Education

E. Protection

12. Angelo is conducting a manager training workshop on employee disciplinary actions. He is conducting a role play where one employee provokes another employee to anger while the manager decides when and if to intervene. What workplace issue is explored in the scenario?

A. Diversity

B. Violence

C. Equality

D. Accommodation

E. Globalization

13. Which of the following is a psychological symptom of stress?

A. Increased anxiety

B. More relaxed state

C. Heightened attention to detail

D. Increased smoking

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E. Higher blood pressure

14. Your school will be closed tomorrow and the next day (Not really, this is just a scenario!) because mold in the ventilation system is too high. What kind of workplace safety issue is this?

A. Ergonomic

B. Sick building

C. Hazard Material Sheet

D. Accommodation

E. This is not a workplace safety issue.

15. Your HR top executive wants to discontinue employee assistance programs. Give her some good advice.

A. Keep it. Studies show that most companies save over $100 for each EAP dollar spent.

B. Discontinue it. Most addicts are returned to the workforce successfully with disciplinary procedures.

C. Keep it. They are now legally required by OSHA.

D. Discontinue it. It costs less to hire and train new employees than it does to rehabilitate a once productive employee.

E. Keep it. EAPs help control rising health insurance premiums.

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Chapter 14

Labor Relations & Collective Bargaining

1. Fast food workers are the most unionized private sector of the U.S. workforce.

A. True

B. False

2. RICO was initially passed to eliminate any influence on unions by .com and other Internet-related businesses.

A. True

B. False

3. Grievance procedures are usually designed to have disputed resolved at the lowest level possible in an organization.

A. True

B. False

4. The percentage of U.S. workers who are unionized is higher today than it has been since labor unions began in this country.

A. True

B. False

5. Labor union negotiation customarily begins with the union delivering to management a list of demands.

A. True

B. False

6. Richard, an iron worker, starts his first union job tomorrow. What differences will he notice?

A. Fewer benefits

B. Lower wages

C. More minority workers

D. More job security

E. More autonomy

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7. The Wagner Act established which of the following?

A. Railroad inspections

B. Wage and hour law

C. Employee complaint procedures

D. The National Labor Relations Board

E. Federal labor unions

8. This legislation was passed after public outcry over misuse of union funds.

A. Taft-Hartley

B. Hartley-Davidson

C. Wagner

D. Landrum-Griffin

E. Newsome-Duke

9. Karl, a router, tried to organize a union in his nonunion western clothing shop. A year and a half ago a vote rejected unionization. Now he has secured authorization cards signed by 100 of the 1000 workers. What else does he need to do before having another union election?

A. Nothing. He's good to go.

B. Get signatures on the validation certification form as union security before the election.

C. Wait. NLRB will hold an election only every 3 years.

D. Get more signatures.

E. The signatures are the election process. He only needs to register with the appropriate union.

10. Mandatory issues in all labor contracts, defined by the Wagner Act, include which of the following?

A. Wages, hours, grievances

B. Wages, terms of employment, conditions of employment, benefits

C. Terms and conditions of employment, retirement benefits

D. Wages, hours, terms and conditions of employment

E. Hours, ergonomics, benefits

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11. Maryellen administers a union contract. She in involved in which of these activities?

A. Negotiating pay rates

B. Training new employees

C. Matching demands

D. Interpreting the contract and grievance resolution

E. Setting ergonomic standards

12. Millie started a new job. She will join the union after her 30 day probation period, or lose her job. Millie is working in a(n)

A. Closed shop.

B. Open shop.

C. Checked shop.

D. Union shop.

E. Agency shop.

13. Tomaso has filed a grievance against his supervisor to be resolved at the next level. What is the next level in the grievance procedure?

A. General manager, plant manager

B. National union representative, CEO

C. Union steward, Employee

D. Labor relations specialist, chief steward

E. This is the highest level.

14. Workers at a union shop walked off the job to demonstrate their unhappiness with proposed management actions to offshore part of their production base. What kind of labor negotiating technique did the workers use?

A. Lockout

B. Seasonal arbitration

C. Fact-finding

D. Wildcat strike

E. Economic strike

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15. Workers at a union shop are threatening to strike. Management has given executives million dollar bonuses, but wants to give union workers a bare 1% raise in the new contract which will be ratified in 8 months. Dan has been hired to make sure that labor and management keep talking, that the strike or a lockout doesn't happen.

A. Wildcat strike

B. Grievance arbitration

C. Fact-finding

D. Conciliation

E. Interest arbitration

hrm by david a. decenezo (ed. 10) - objectives (mcqz)

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