hr roles and their definitions dave ulrich source: ulrich, d. 1997. human resource champions....
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HR roles and their definitions
Dave Ulrich
Source: Ulrich, D. 1997. Human Resource Champions. Harvard Business School Press.
2014/3/9
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The New Roles for HR professionals
• Characteristic changes in HR function– Operational to strategic– Qualitative to quantitative – Policing to partnering– Short-term to long-term– Administrative to consultative– Functionally oriented to business oriented– Internally focused to externally and customer-focused– Reactive to proactive– Activity-focused to solutions-focused
2014/3/9
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HR Roles in Building a Competitive Organization
2014/3/9
Management ofFirm Infrastructure
Processes
Management ofStrategic Human
Resources
Future/Strategic Focus
Management of Transformation & Change
Management of Employee
Contribution
Day-to-day/Operational Focus
People
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Definition of HR RolesRole/Cell Deliverable/
OutcomeMetaphor Activity
Management of Strategic Human
Resources
Executing strategy
Strategic Partner Aligning HR & business strategy: Organizational diagnosis
Management of Firm Infrastructure
Building an efficient
infrastructure
Administrative Expert
Reengineering Organization Processes: Shared services
Management of Employee
Contribution
Increasing employee
commitment & capability
Employee champion
Listening & responding to Employees: Providing resources to employees
Management of Transformation &
Change
Creating a renewed
organization
Change Agent Managing transformation & change: Ensuring capacity for change2014/3/9
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HR Roles in building a competitive organization: shared responsibility
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External Consultant 3
Line managers 4
HR 3
HR 2Corporate HR 5
HR 5
Line managers 6
Line managers 5
Outsource 3
Employees 2Information Technology 2
Processes
Day-to-day/Operational Focus
People
Future/Strategic Focus