hr is a commodity, make it an experience charlie judy navigant
TRANSCRIPT
HR is a Commodity, Make it an Experience
Charlie JudyNavigant Consulting, Inc.
www.hrfishbowl.com
This session is NOT…
• Death by power point
• A silver bullet• For holding
your tongue
c/o The Great Place to Work ® Institute
The Hierarchy of Impact
The Disney Experience
• The Lost Camera
• Turning ‘wrong’ into ‘wow’
• Simplicity
Allegiance is Illusive
• A neutral experience creates ambivalence…ambivalence breeds free agency
• A negative experience undermines allegiance at best, and destroys it at worst…and it spreads like wildfire
• A positive experience is the only thing that actively strengthens allegiance…and it spreads like molasses
Working Session
Charlie JudyGlobal Director, HC Strategic Development/Operations
Navigant Consulting, Inc.Chicago, Illinois
www.hrfishbowl.comwww.twitter.com/hrfishbowl
www.facebook.com/charlie.judywww.linkedin.com/in/cjudy