hp storageworks command view eva c02010625

HP StorageWorks Command View EVAInstallation GuideAbstract

This guide describes how to install HP Storage Works Command View EVA, HP StorageWorks Command ViewEVAPerf, HP StorageWorks Storage System Scripting Utility (SSSU) and HP Storage Management InitiativeSpecification for Enterprise Virtual Array (SMIS-EVA). This guide is intended for customers who are experiencedwith Enterprise Virtual Arrays, storage area networks, and the tools previously listed.

Part number: T5494-96332Eleventh edition: February 2010

Legal and notice information

© Copyright 2005-2010 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Itemsare licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are setforth in the express warranty statements accompanying such products and services. Nothing herein should be construed asconstituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgments

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

Java™ is a US trademark of Sun Microsystems, Inc.

Linux® is a U.S. registered trademark of Linus Torvalds in the U.S and other countries.

UNIX® is a registered trademark of The Open Group.

Itanium® is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

NOTE:IPv6 is supported on HP Command View EVA 8.0.2 and later.

Contents

1 Preparation ....................................................................................... 9Server-based management prerequisites ........................................................................................ 9

Software suite ...................................................................................................................... 9HP SMI-S EVA .................................................................................................................... 10Management server types ................................................................................................... 11Setting credentials .............................................................................................................. 11

Management server ..................................................................................................... 11Ensuring successful authorization ................................................................................... 12

Array-based management prerequisites ....................................................................................... 13

2 HP Command View EVA software suite .............................................. 15Installing on a management server .............................................................................................. 15

Typical installation .............................................................................................................. 16Custom installation ............................................................................................................. 17

Verifying the installation on the management server ...................................................................... 19Installing on the management module ......................................................................................... 20Verifying the installation on the management module .................................................................... 21Installing HP Command View EVA with other products ................................................................... 21

Installing the software ........................................................................................................ 22Creating users on Windows ....................................................................................................... 22Upgrading HP Command View EVA software .............................................................................. 23

Backup file locations ........................................................................................................... 24Removing the software suite ....................................................................................................... 24Retaining HP Command View EVAPerf performance data ............................................................... 25Removing individual components ................................................................................................ 25Downgrading HP Command View EVA ........................................................................................ 26

3 HP Command View EVAPerf .............................................................. 27Installing HP Command View EVAPerf ......................................................................................... 27

4 HP Storage System Scripting Utility ..................................................... 29Installing the utility on a host ...................................................................................................... 29Verifying the installation ............................................................................................................. 31Using HP StorageWorks Storage System Scripting Utility on Windows machines .............................. 31

5 HP SMI-S EVA ................................................................................. 33Removing HP SMI-S EVA ............................................................................................................ 33Configuring HP SMI-S EVA after installation .................................................................................. 33Configuring HP SMI-S EVA to discover HP Command View EVA arrays ............................................ 34

Importing Single Sign-on trust certificates with the Discoverer tool ............................................. 35Manually importing a Single Sign-on trust certificate ......................................................... 35

HP SMI-S EVA caching and performance ............................................................................... 35Using the Discoverer tool modes ........................................................................................... 36

HP StorageWorks Command View EVA Installation Guide 3

Using the Discoverer tool in interactive mode. .................................................................. 36Using the Discoverer tool in non-interactive mode ............................................................. 36

Managing users in HP SMI-S EVA ............................................................................................... 37CIM client connection to the management server .......................................................................... 37Importing HP SIM SSL certificate for indication delivery .................................................................. 37Configuring CIM indications ...................................................................................................... 38

Lifecycle indication ............................................................................................................. 38Alert indication .................................................................................................................. 39

Other configuration and usage information .................................................................................. 39Configure HP SMI-S EVA to generate alerts using HP Insight Remote Support ............................. 39Configuring HP SMI-S EVA logging using Dynamic log level setting tool .................................... 40Installer log files ................................................................................................................. 41

Using the CollectLogs tool ............................................................................................. 41Ensuring successful restart of CIMOM ................................................................................... 41

Other CIMOM server configurable properties .................................................................. 42Other EVA provider configurable properties .................................................................... 42

Restarting the CIMOM service ............................................................................................. 44Additional tool information .................................................................................................. 44

Using the CLIRefresh Tool .............................................................................................. 44Using the GetArrayRefreshStatus tool .............................................................................. 45

6 Browser and array configuration setup ................................................ 47Configuring browser settings ...................................................................................................... 47

Internet Explorer settings ...................................................................................................... 47Mozilla browser settings ...................................................................................................... 49Refreshing the browser ........................................................................................................ 51

Completing the array configuration ............................................................................................. 51Verifying the communication path ......................................................................................... 51Configuring array access .................................................................................................... 52Initializing the array ........................................................................................................... 53Licensing ........................................................................................................................... 54

Configuring the VMware guest operating system for HP Command View EVA ................................... 54

7 Troubleshooting ............................................................................... 57HP Command View EVA ............................................................................................................ 57

Antivirus software may degrade performance ......................................................................... 57Controller time zone reset to UTC after upgrading array-based HP Command View EVA .............. 57Failed connection warning for uncabled controller host ports ................................................... 58Insufficient privileges prevents login ....................................................................................... 58Logon to HP Command View EVA may require a fully qualified user name ................................. 58Management service fails to start ......................................................................................... 58Power failure during installation ............................................................................................ 58Power failure during removal ................................................................................................ 59Running HP Command View EVA and HP Systems Insight Manager on the same server ............... 59

Web browser ........................................................................................................................... 59Removing the Certificate error prompt in Internet Explorer ........................................................ 59Windows service does not recognize a Windows environment variable ..................................... 60

HP SMI-S EVA .......................................................................................................................... 60Client connection for EVA Provider ........................................................................................ 60Creating a pool results in disk groups created with a size different from requested size ................ 61HP SIM data collection ....................................................................................................... 61HP SMI-S EVA fails to retrieve data ....................................................................................... 61HP SMI-S EVA loses communication with array-based management system after managementmodule software is upgraded ............................................................................................... 62

4

HP SMI-S EVA service does not start ..................................................................................... 62HP SMI-S EVA uses best management path to discover arrays .................................................. 62HP SMI-S EVA behavior when DR groups are suspended ......................................................... 62IPv6 enabled on a Windows system ..................................................................................... 62Names or device IDs with spaces ......................................................................................... 63Removing HP SMI-S EVA does not remove CIMOM-related folders ............................................ 63Ungrouping disks from a disk group is not supported ............................................................. 63

8 Support and other resources .............................................................. 65Contacting HP .......................................................................................................................... 65

HP technical support ........................................................................................................... 65Subscription service ............................................................................................................ 65Product feedback ............................................................................................................... 65Documentation feedback ..................................................................................................... 65

Related information ................................................................................................................... 66Documents ........................................................................................................................ 66Websites ........................................................................................................................... 66

Typographic conventions ........................................................................................................... 66

Glossary ............................................................................................ 69

Index ................................................................................................. 73


Figures

Management module .............................................................................................. 201

VMware rescan ...................................................................................................... 552

VMware details ...................................................................................................... 553

VMware policy ....................................................................................................... 554

VMware Virtual Machine Properties .......................................................................... 565

6

Tables

Backup file locations ............................................................................................... 241

CD Executables Directory Structure ............................................................................ 302

VC80 runtime libraries ........................................................................................... 313

Configurable properties in LifeCycleIndication.cfg ....................................................... 384

Configurable properties in Indication.cfg .................................................................... 395

CIMOM server configurable properties ...................................................................... 426

EVA Provider configurable properties ......................................................................... 427

Internet Explorer settings .......................................................................................... 478

Mozilla browser settings .......................................................................................... 509

Document conventions ............................................................................................. 6610


1 Preparation

HP Command View EVA can be implemented in two ways:

• Server-based management: HP Command View EVA is installed on a management server connectedto the EVA, providing management of multiple HP EVA storage systems. All components of thesoftware suite (HP Command View EVA, HP Command View EVAPerf, HP Storage System ScriptingUtility, HP SMI-S EVA) are installed. Server-based management is applicable to all EVA models.

• Array-based management: The EVA4400 is shipped with HP Command View EVA pre-installedon the management module within the controller enclosure. Only one component of the softwaresuite (HP Command View EVA) is installed. Array-based management is applicable to the EVA4400only (see “Installing on the management module” on page 20).

NOTE:If you have an existing EVA4400 running HP Command View 8.0.x and want to move to array-basedmanagement, you can install HP Command View EVA 8.1 or later on the EVA4400.

For descriptions of the software suite components and details about the kit contents, see HPStorageWorks Command View EVA CD Contents. For an explanation of acronyms, see the Glossary.

You will need the following documents to complete the installation:• HP StorageWorks Command View EVA Release Notes• HP StorageWorks Enterprise Virtual Array Compatibility Reference

Server-based management prerequisites

Software suiteBefore you install the software suite:

• Read the HP Command View EVA release notes for any installation or post-installation requirementsspecific to this release.

• Before installing HP Command View EVA, ensure that a minimum of 1 GB is available on the in-stallation drive.

• Ensure that your environment includes:• One or more EVAs

NOTE:If your environment includes iSCSI devices, see HP StorageWorks EVA iSCSI ConnectivityQuick Start Instructions for Windows for installation instructions, and HP StorageWorks EVAiSCSI Connectivity User Guide for configuration information.


• A management server running a supported version of Microsoft Windows (see HP StorageWorksEnterprise Virtual Array Compatibility Reference).

• To use the VMware guest operating system, ensure that you have a host running VMware 3.5or later and that there is a virtual machine connected to the VMware host running a supportedversion of Windows (the guest operating system on the virtual machine). See your operatingsystem documentation for details about setting up a virtual machine. Install HP Command ViewEVA on the virtual machine and ensure the virtual machine is configured with virtualized scsimode in VMware hypervisor. In virtualized scsi mode, only the Active Path to LUN 0 of a singlecontroller can be made visible to HP Command View EVA on the virtual machine. HP CommandView EVA does not support VMware 4.0 VMDirectPath (PCI pass-through).Installing, upgrading, and removing HP Command View EVA on a virtual machine is the sameprocess as installing HP Command View EVA on a management server (a physical machine).

• Configure the browser settings for any server that will be used to access the HP Command ViewEVA user interface. For more information, see “Configuring browser settings” on page 47.

For information about upgrading from previous versions, see“Upgrading HP Command View EVA software” on page 23.

If you plan to use HP StorageWorks Management Infrastructure software, note the following:

• The software is installed automatically when HP Command View EVA is installed.• The software is primarily intended for security administrators.• The software has two interfaces (Configuration and Security), which you can access from HP

Command View EVA or you can browse to each interface directly.• Accessing or browsing to either of the interfaces requires an Adobe Flash Player plug-in on the

browser.• You may need to install Management Group digital certificates to gain access to these interfaces.

See the HP StorageWorks Management Infrastructure Administrator Guide for more information.

HP SMI-S EVA

NOTE:Layered applications requiring HP SMI-S EVA can install the HP SMI-S EVA component on any serverand access the array-based version of HP Command View EVA using the Discoverer tool.

Before you install HP SMI-S EVA:

• HP strongly recommends that you install HP Insight Remote Support software to complete the in-stallation or upgrade of your product. HP Insight Remote Support ensures maximum system avail-ability by providing remote monitoring, intelligent event diagnosis, and automatic, secure submissionof hardware event notifications. The software is available in two options—HP Insight RemoteSupport Standard (for small to medium environments) and HP Insight Remote Support Advanced(for large environments).For more information or to download the software for free, go to Software Depot:http://www.software.hp.comSelect Internet ready and networking and then look for Insight Remote Support.

• HP SMI-S EVA can be installed separately and does not need to be on the same managementserver as HP Command View EVA. However, if HP SMI-S EVA is installed on the same server,ensure that you are logged in to the management server as a local user with local administrativeprivileges (the user must be a member of the local Administrators group).

Preparation10

http://www.software.hp.com

• Install SLP, which enables you to receive information about applications that are registered withit. For example, when CIMOM is registered with SLP, you can receive information about CIMOM,such as the CIMOM URL and attributes.

• You can install HP Command View EVA and HP SMI-S EVA on the same server as HP StorageWorksCommand View XP Advanced Edition Software.

Management server typesWhen you are using server-based management, you can install the software on the following servers:

• General-purpose server—A server other than the HP OpenView Storage Management Appliancethat runs customer applications, such as file and print services

• Dedicated management server—A Windows host that is intended solely for HP storage software,such as HP OpenView Storage Node Manager, HP OpenView Storage Area add-on softwaremodules, or HP StorageWorks EVA array-integrated software

• HP X3000 Network Storage Gateways—A server similar to the general-purpose server, used tomanage EVAs in the SAN as well as traditional NAS-based applications

For hardware and software specifications, see HP StorageWorks Enterprise Virtual Array CompatibilityReference.

Setting credentials

NOTE:The information in this section applies only to HP Command View EVA server-based management.For array-based management, there is one admin and one user account. The default user name forthe admin account is admin; for the user account, it is user. By default for both accounts, there is nopassword. See the web-based operator control panel user guide for information about changingaccount information.

The existence of groups and users during software installation ensures:

• Authentication of users by login to the underlying operating system• Assignment of predefined privileges to users

NOTE:In this section, unless a specific reference is made to the HP Storage Users group, user refers to anyonewho can access HP Command View EVA.

Management serverGroups are created automatically during the installation process. Alternatively, you can create themmanually before initiating the software installation. The manual process for creating groups appliesonly if the management server is part of a domain or domain controller. This section describes themanual procedure.

To create groups and users on the management server:


NOTE:In HP Command View EVA 8.0 or later, HP Command View EVA, HP SMI-S EVA, HP CommandView EVAPerf and HP Replication Solutions Manager use the same groups.

1. Use the Windows operating system feature to create the following groups:• HP Storage Admins• HP Storage Users

IMPORTANT:To ensure successful authorization of groups, you must create the group names exactly asdescribed in this step. See your Windows documentation for instructions on creating users.

These groups are created only for local authentication. If the management server is part of adomain or domain controller, these group names can be modified during installation. Theadministrator should create them manually.

These groups have predefined privileges assigned to them. Anyone in the HP Storage Adminsgroup can view and perform all tasks. Anyone in the HP Storage Users group can only viewinformation.

2. Create the users that you will assign to these groups. Enter a name and password for the userand select a group for the user.

NOTE:Ensure that the User must change password at next logon option is not selectedwhen creating users.

For information on configuring HP Command View EVA credentials, see the HP StorageWorksManagement Infrastructure Administrator Guide, Chapter 2, Installing XF security certificates.

Ensuring successful authorizationWindows accounts used for authentication must have the Access the computer from thenetwork permission enabled. By default, this permission is granted to Everyone, but some systemshave a more restrictive setting. With these systems, Everyone is removed and permission is enabledfor application-specific groups. In this case, you cannot authenticate with valid credentials.

To ensure successful authentication:

1. Access the Local Security Policy feature on the Windows operating system.

The Local Security Settings window opens.

2. Select Security Settings > Local Policies > User Rights Assignment.

3. Double-click the Access this computer from the network policy in the right content pane.

4. Click Add User or Group.

5. Add the users you have created to this permission. See your operating system documentation forfurther instructions.

Preparation12

Array-based management prerequisitesBefore you install the software on the management module:

• Read the HP Command View EVA release notes for any installation or post-installation requirementsspecific to the latest release.

• Ensure your environment includes:• An EVA4400• A server, running any operating system, that you can connect to the EVA4400

• Configure the browser settings for any server that will be used to access the HP Command ViewEVA user interface. For more information, see “Configuring browser settings” on page 47.


Preparation14

2 HP Command View EVA software suite

This chapter describes the following:

• Installing the HP Command View EVA software suite on the management server (server-basedmanagement). See Installing on a management server.

• Removing the HP Command View EVA software suite on the management server (server-basedmanagement). See Removing HP Command View EVA.

• Installing HP Command View EVA on the management module. See Installing on the managementmodule.

• Installing HP Command View EVA sequentially with HP Replication Solutions Manager and HPCommand View for Tape Libraries. See Installing HP Command View EVA with other products.

IMPORTANT:If HP SMI-S EVA is not installed with HP Command View EVAPerf, the following message is displayed:

Warning: Performance data will not be available through SMI-S if EVAPerf is not installed

Installing on a management serverThe HP Command View EVA software suite installs all of the following software:

• HP Command View EVA• HP Command View EVAPerf• HP Storage System Scripting Utility• HP SMI-S EVA (includes CXWS CIMOM; collectively the HP SMIS-EVA and CXWS CIMOM may

be referred to as the HP SMI-S EVA Provider)• HP Management Infrastucture

If you are using server-based management, you can install any combination of these components.

IMPORTANT:Do not install or upgrade the HP Command View EVA software suite using Remote Desktop. HPrecommends that you close all applications on the server before starting the installation.Upgrading HP Command View EVA reboots the system after uninstalling the previous version. InstallingHP Command View EVA with HP Replication Solution Manager or HP Command View for TapeLibraries reboots the system after uninstalling an older version of HP SMI-S EVA.You cannot cancel the InstallAnywhere application for HP Command View EVA once installation hasbegun.

When installing on the management server, you can use either the typical or the custom installationprocedure.


Typical installationUse the typical installation to install all software components.

NOTE:If you are installing HP SMI-S EVA, ensure that you have met the prerequisites listed in“HP SMI-S EVA” on page 10.

IMPORTANT:If either HP Replication Solutions Manager or HP Command View for Tape Libraries is already installedon the server, see “Installing HP Command View EVA with other products” on page 21 for installationinstructions.

1. Insert the software CD into the drive.

2. Extract the software from the CD.

3. To verify that the software is from Hewlett-Packard and digitally signed, right-click the executableand click Properties. If you see the Digital Signatures tab, the software is from Hewlett-Packard.To further check the software origin, check Details.

4. Double-click HP StorageWorks Command View EVA Software Suite.exe to start theinstallation.

The InstallAnywhere StorageWorks Command View EVA window opens.

5. Select the preferred language from the drop-down menu (English or Japanese).

NOTE:On an English Windows system, the drop-down menu contains only English; on a JapaneseWindows system, the drop-down menu contains both English and Japanese.

Click OK.

The Introduction window opens.

6. Click Next.

The License Agreement window opens.

7. Read and accept the terms of the license agreement.

8. Click Next.

The Choose Install Set window opens.

Command View Enterprise Virtual Array Performance Monitor and HP SMI-S CIMOM are selectedby default.

9. Click Next.

The Select Security Groups Configuration window opens.

HP Command View EVA software suite16

10. Click Next. The following options are displayed:• If you are installing only HP SMI-S EVA, the installer checks for default ports 5988 and 5989

(ports that are used to start the CIMOM service). If the default ports are not available, thefollowing message is displayed:5988 and 5989 ports are not available

You are prompted to enter two available ports (greater than or equal to port number 60000and between port numbers 60000 and 65536) to continue with the installation.

• If you are installing the HP Command View EVA software suite, the installer checks to see ifthe firewall is enabled on the server. If the firewall is enabled, the following message is dis-played:Setup has detected that windows firewall is enabled on the system

You are prompted to configure port 2372 for HP Command View EVA with the firewall. Ifyou opt to enable HP Command View EVA with port 2372, the installer configures it on thefirewall.

The installation summary window opens.

11. Verify the pre-installation summary. Click Install.

NOTE:The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the sizeof files the installer will load; the size displayed in Add/Remove Programs is determined byWindows.

12. The installation summary window opens. Click Finish.

All the software components are installed to <system drive>:\Program Files\Hewlett-Packard.

NOTE:You can modify the host name after completing the HP Command View EVA installation withoutreinstalling either HP Command View EVA or any related components.

Custom installation

NOTE:There is no dependency on HP Command View EVA or HP Command View EVAPerf when installingHP SMI-S EVA. HP SMI-S EVA can be installed independently of HP Command View EVA or HPCommand View EVAPerf. If you choose to install HP SMI-S EVA separately, and install HP CommandView EVA at a later date, you must add the HP Command View EVA IP address (localhost) throughthe Discoverer tool. See“Configuring HP SMI-S EVA to discover HP Command View EVA arrays” on page 34 for moreinformation.

Use the custom installation to select and install components that you choose.



2. Extract the software from the CD.

3. To verify that the software is from Hewlett-Packard and digitally signed, right-click the executableand click Properties. If you see the Digital Signatures tab, the software is from Hewlett-Packard.To further check the software origin, check Details.





Click OK.


6. Click Next.



Click Next.

The Choose Install Set window opens.

8. Click Next to continue.

9. Select the install folder.

For HP Command View EVA, HP Command View EVAPerf, and HP SMI-S EVA, the install locationcan be customized on a general-purpose server.

NOTE:Do not use spaces or special characters in the install path for HP SMI-S EVA.

10. Click Next.

11. Configure security groups (see “Setting credentials” on page 11).

Click Next.


12. The following options are displayed:

• If you are installing only HP SMI-S EVA, the installer checks for default ports 5988 and 5989(ports that are used to start the CIMOM service). If the default ports are not available, thefollowing message is displayed:5988 and 5989 ports are not available

You are prompted to enter two available ports (greater than or equal to port number 60000and between port numbers 60000 and 65536) to continue with the installation.

• If you are installing the full HP Command View EVA software suite, the installer checks to seeif the firewall is enabled on the server. If the firewall is enabled, the following message isdisplayed:Setup has detected that windows firewall is enabled on the system

You are prompted with the option to configure port 2372 for HP Command View EVA withthe firewall. If you opt to enable HP Command View EVA with port 2372, the installer config-ures it on the firewall.


13. Verify the installation summary. Click Install.

NOTE:The value for Required Disk Space shown in the Pre-Install Summary Dialog represents the sizeof files the installer will load; the size displayed in Add/Remove Programs is determined byWindows.


14. Click Finish.

Verifying the installation on the management serverTo verify that the software was installed successfully:

1. Ensure that:• The software icons for HP Command View EVA , and HP Storage System Scripting Utility

appear on the desktop. An icon for HP Command View EVAPerf appears if selectedfor installation. HP Command View EVA and Storage System Scripting Utility are always in-stalled and uninstalled together. HP Command View EVAPerf and HP SMI-S EVA are optionalwhen installing HP Command View EVA.

• The software is available from the Start menu (for example, Start > Programs > HP CommandView EVA).

2. Start the software. See HP StorageWorks Command View EVA User Guide for more information.

3. Verify the display of storage system resources in the interface. In the Navigation pane, clickHardware and verify the following:• New, uninitialized arrays appear as uninitialized storage systems.• Previously initialized arrays appear with their previous names and correct status. (Select each

storage array to view the Properties page.)• Previous disk groups, hosts, virtual disks, and other resources appear in the Navigation pane.

If information is not displayed properly, see “Configuring browser settings” on page 47.


NOTE:When viewing HP Command View EVA in Windows Add/Remove Programs, the size of the softwaresuite may appear larger if other installed products are present in the directory where HP CommandView EVA is installed.

Installing on the management moduleIf you are an existing EVA4400 customer and want to use array-based management, you can installHP Command View EVA on the management module using the following procedure:

1. Connect a server with a CD drive to the management module port on the controller enclosure(1, Figure 1).

Figure 1 Management module.

2. Insert the installation CD into the drive.

3. Open a browser and browse to the WOCP:

https://HP EVA storage system IP address: 2373

NOTE:If you are currently running HP Command View 8.x.x or earlier (and management modulefirmware earlier than 0001.1000), use port 2372.

The WOCP login window opens.

4. Log in as an HP EVA administrator. The default login information is admin for the user nameand no entry in the password field or use the modified username and password you assigned inthe WOCP.

The WOCP GUI opens.

5. In the navigation pane, select Update management module firmware.

The Update Management Module Firmware window opens.

6. Click Browse and browse to the installation CD.

7. Select the ABM.pkg file and then click Next step.

8. Follow the online instructions and then click Finish.

A confirmation window opens.


9. Click OK.

The Management Module Restart in Progress window opens and the image files are loaded.Upon completion, the WOCP login window opens. This step can take several minutes.

IMPORTANT:The management module will restart on completion of this update. Allow up to 15 minutes to re-establisha browser connection. Do not reseat, restart, or reset the management module during this time if youare unable to reconnect from your browser.

Verifying the installation on the management moduleTo verify that the software was installed successfully:

1. Open a browser and browse to HP Command View EVA:

https://EVA storage system IP address:2372

(for example: https://15.154.58.19:2372)

2. Log in using the same login credentials that you use for the WOCP login.

3. Verify that the correct local time is set:

a. On the Initialized Storage System Properties window, select System Options.

b. Select Set time options.

c. Verify that the time displayed in the Current system time box is correct. If it is incorrect, enterthe correct time and save your changes.

Installing HP Command View EVA with other productsWhen using HP Command View EVA, HP Replication Solutions Manager, and HP Command Viewfor Tape Libraries on the same server, follow the installation and removal procedures in this section.If previous versions of any of these products are installed, you must remove them and reboot the serverbefore installing the latest versions. You can install or remove them in any order.


Installing the software

NOTE:You must download and run the APUninstallTool to configure your system to ensure that reinstallationof the software works correctly. Download the tool from the following HP website:ftp://autopass:[email protected]/autopass/release/utilities/APUninstallTool/Latest/The instructions for running the tool are available on the website.If you have difficulty accessing this website using Microsoft Internet Explorer, you may have to disablethe Folder view of FTP sites browser option. To disable this feature:1. Select Tools > Internet Options.

2. Click the Advanced tab.

3. Clear the Folder view of FTP sites check box.

To install the latest version of HP Command View EVA:

1. Stop the HP RSM Server and HP RSM Database services before installing HP Command ViewEVA. Otherwise, HP Replication Solutions Manager may not work properly.

2. Install HP Command View EVA. The following message is displayed:

SMI-S coexists with HP Command View EVA, HP Replication Solutions Manager, and other products.

The installer has detected an earlier version of SMI-S. To continue with the SMI-S provider upgrade, refer to the product compatibility matrix and release notes provided along with the product.

After the system is rebooted, continue with the HP Command View EVAinstallation to ensure successful coexistence of all the related products.

Note:- The earlier version of SMI-S will be removed and the system will be rebooted during the upgrade process.- Close all open applications before proceeding.

Choose from one of the following options:• Select OK to continue with uninstallation of SMI-S and continue with reboot of the system.• Select Cancel to Exit the installation.

3. Select OK to continue.

HP SMI-S EVA is upgraded during the HP Command View EVA installation.

4. Start the HP RSM Server and HP RSM Database services after the installation.

Creating users on Windows

NOTE:This section applies only to server-based management.


ftp://autopass:[email protected]/autopass/release/utilities/APUninstallTool/Latest/

After installing HP Command View EVA, a Windows user with administrator privileges must createaccounts for other Windows users and assign them to one of the following groups:• HP Storage Admins—Members have view and manage capabilities for HP Command View EVA

and HP SMI-S EVA.• HP Storage Users—Members have view capability only for HP Command View EVA and HP SMI-

S EVA.

These groups are created when you install HP Command View EVA. See your Windows userdocumentation for more information on Windows user groups.

Upgrading HP Command View EVA softwareFor details about supported upgrade paths, see Table 2.1, HP Command View EVA upgrade support,in the HP StorageWorks Enterprise Virtual Array Compatibility Reference.

IMPORTANT:HP recommends that you close all applications before starting the HP Command View EVA upgrade.The server reboots during the upgrade.

For unsupported upgrade paths, the previous version must be removed first. After removing the previousversion, the following error message may display when installing the latest version of HP CommandView EVA:

A previous Master Installer version has been detected on the system. Uninstall the previous version and retry the installation.

If this message is displayed, do the following:

1. Go to the directory <ProgramFiles>\Common Files\InstallShield\Universal.

2. Locate any directories named HP_MasterInstallerXX and delete them.

There may be a directory for each previous version of HP Command View EVA that was installedon the system.

3. Continue with the HP Command View EVA installation.

For supported upgrade paths, you do not have to remove the earlier version before upgrading to thelatest version of HP Command View EVA. During the upgrade, the following message is displayed:

IMPORTANT:The installer has detected an earlier version of HP Command View EVA. The following actions will be performed during upgrade:- The earlier version will be removed.- The system will be rebooted.- The HP Command View EVA installation will be initiated after reboot.

Note:Back up your existing Command View EVA configuration files and close all open applications before proceeding with the upgrade process.

Choose from one of the following options:• Select OK to continue with upgrade.• Select Cancel to Exit the installation

The HP Command View EVA installer requires a reboot. Close all other applications and click OK.


To continue with the upgrade, ensure that all other applications are closed and click OK.

All software components that were installed with the earlier version are upgraded to the latest version.

If limited software components were installed with the earlier version, select the additional softwarecomponents when prompted during the upgrade.

Backup file locationsThe locations of the HP Command View EVA backup files are listed in Table 1.

NOTE:During the upgrade, HP SMI-S CIMOM and EVA Provider files are restored from the directory<SMIS_INSTALL_DIR>\SMIS_<Installed version>\_bkp_<SYS_DATE_TIME> to thedirectory <SMIS_INSTALL_dir>.

Table 1 Backup file locations

LocationFiles

CVEVA_<Installed Version>_bkp_<SYS_DATE_TIME>\HP Command View EVA andEVA performance historybackup

<SMIS_INSTALL_DIR>\SMIS_<Installed version>\_bkp_<SYS_DATE_TIME>\SMI-S\CXWSCimom

HP SMI-S EVA backup andrestore configuration files:cxlog4j.properties

cxws.properties

<SMIS_INSTALL_DIR>\SMIS_<Installed version>\_bkp_<SYS_DATE_TIME>\SMI-S\EVAProvider

EVA Provider files:evaProvider.properties

indication.cfg

LifeCycleIndication.cfg

log4j.properties

Removing the software suite

NOTE:This procedure applies to server-based management only. You cannot remove HP Command ViewEVA from the management module.HP Command View EVAPerf performance data is retained in the performance_history folderwhen you remove the software suite. See“Retaining HP Command View EVAPerf performance data” on page 25 for more information.If you are removing HP Command View EVA from one drive and installing it on another drive, afteryou remove it, HP recommends that you reboot the server to clear services that may still be running.

To remove the complete software suite:


1. Select HP StorageWorks Command View EVA software suite in Windows Add/Remove Programsand click Remove.

The InstallAnywhere window opens, indicating that it will remove the selected software.

2. Click Next.

The Uninstall Options window opens.

3. Select Complete Uninstall, which removes all installed components from the server.

4. Click Uninstall.

When removal is complete, the summary information window opens.

5. Click Finish.

6. After removing HP Command View EVA, reboot the server.

Retaining HP Command View EVAPerf performance dataDuring the removal of HP Command View EVAPerf from the HP Command View EVA software suiteinstaller, if one or more files or folders exist in the performance history directory, you are promptedto retain the performance history. Select one of the following options:• Click yes to retain the performance data.• Click no to uninstall the performance history folder.

If you choose to retain the HP Command View EVAPerf performance history, the following messageis displayed after completion of the software removal:

Unable to remove directory: <install-dir>\EVA Performance Monitor.

NOTE:When upgrading to HP Command View EVA 9.0 or later and you select HP Command View EVAPerfto be installed, the performance history of HP Command View EVAPerf is retained by default. Theperformance history is available at:install dir\CVEVA80_bkp_date_time\EVA Performance Monitor\performance_history

Removing individual components

NOTE:This procedure applies only to server-based management.

To remove individual components:

1. Select HP StorageWorks Command View EVA software suite in Windows Add/Remove Programsand click Remove.

The InstallAnywhere window opens.

2. Click Next.

The Uninstall Options window opens.


3. Select Uninstall Specific Features.

4. Select the components to be removed and click Uninstall.


5. Click Finish.

Downgrading HP Command View EVATo downgrade to an earlier version of HP Command View EVA:

1. Remove the current version of HP Command View EVA from the management server.

2. Install the applicable earlier version of the software.

See the HP StorageWorks Enterprise Virtual Array Compatibility Reference for supported downgradepaths.


3 HP Command View EVAPerf

HP Command View EVAPerf is not available on array-based management. This chapter applies onlyif you are using server-based management. However, HP Command View EVAPerf can be installedon a host or server and can work with array-based management. For more information about usingHP Command View EVAPerf, see the HP StorageWorks Command View EVA User Guide.

Installing HP Command View EVAPerfTo install HP Command View EVAPerf only:






Click OK.


4. Click Next.



6. Click Next.

7. Choose from one of the following options:• Select Enterprise Virtual Array Performance Monitor and click Next to install both the client

and the server.• Select Server and deselect the Client to install the server only. Click Next.• Select Client and deselect Server to install only the client. Click Next.

CAUTION:If Enterprise Virtual Array Performance Monitor is selected, removing the client or the serveronly is not supported.


8. Select the install folder. For HP Command View EVAPerf, you can customize the install locationon a general-purpose server.

Click Next.

The Security Groups Configuration window opens.

9. Click Next.

The Pre-Installation Summary window opens.

10. Click Install.

The installation begins. When installation is complete, the Install Complete window opens.

11. Click Done to exit.

12. To verify that the software was installed successfully, check that the software icon for HP Command

View EVAPerf appears on the desktop.

HP Command View EVAPerf28

4 HP Storage System Scripting Utility

HP Storage System Scripting Utility is installed automatically with HP Command View EVA on themanagement server (server-based management). You can also install the utility on a host with networkaccess to HP Command View EVA (applicable to array-based management).

Installing the utility on a hostTo install the utility on a host:

1. Insert the HP Storage System Scripting Utility CD into the drive on the host.

NOTE:Use the following command to mount the CD on an HP OpenVMS host:$ mount/media_format=cdrom/undefined_FAT=fixed:none:8192/over=id HOSTNAME$DQA0:

For example,$ MOUNT/MEDIA_FORMAT=CDROM/UNDEFINED_FAT=fixed:none:8192/over=id IA641$DQA0:


2. Select the file for the applicable operating system:

Table 2 CD Executables Directory Structure

Executable file nameSubdirectoryDirectory

SSSU_VMS_ALPHA.EXEVMS

SSSU

SSSU_VMS_IA64.EXE

sssu_hpux_ia64hp_ux

sssu_hpux_parisc

sssu_tru64tru64

sssu_aixibm_aix

sssu_linux_ia64

linux sssu_linux_x64

sssu_linux_x86

sssu_win_amd64.exe

windows sssu_win_ia64.exe

sssu_win_x86.exe

sssu_sunossun_os

evainfo_HPUX_11_11_PARISC

Note: The same binary also works on 11.23.

hp_ux

EVAInfo

evainfo_HPUX_11_31_IA64

evainfo_HPUX_11_31_PARISC

evainfo_LINUX64_ITANIUM

Note : Works on 64 bit versions of SuSE 10, RHEL4 andRHEL5.

linux

evainfo_LINUX_AMD64

Note : Works on 64 bit AMD versions of SuSE 10 andRHEL4.

evainfo_LINUX_INTEL32

Note : Works on 32 bit versions of SuSE 10, RHEL4 andRHEL5.

evainfo_RHEL5LINUX_AMD64

Note : Works on 64 bit AMD versions of RHEL5.

3. Follow the instructions online to complete the installation.

HP Storage System Scripting Utility30

Verifying the installationTo verify that the software was installed correctly, verify that the software icon appears on thedesktop.

NOTE:If you installed the software on a client server, the software icon will not be visible.

Using HP StorageWorks Storage System Scripting Utility onWindows machines

HP StorageWorks Storage System Scripting Utility version 8.0.1 or later requires VC80 runtimelibraries on Windows machines. Table 3 displays different Windows versions, processor architecturesand links to their runtime libraries.

Table 3 VC80 runtime libraries

Runtime library linkArchitectureVersion

http://www.microsoft.com/downloads/details.as-px?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displaylang=en

x86Windows Server 2003

http://www.microsoft.com/downloads/details.as-px?familyid=EB4EBE2D-33C0-4A47-9DD4-B9A6D7BD44DA&displaylang=en

x64

http://www.microsoft.com/downloads/details.aspx?dis-playlang=en&FamilyID=526bf4a7-44e6-4a91-b328-a4594adb70e5

IA64

http://www.microsoft.com/downloads/details.as-px?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en

x86Windows Server 2008

http://www.microsoft.com/downloads/details.as-px?familyid=BD2A6171-E2D6-4230-B809-9A8D7548C1B6&displaylang=en

x64


http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&displaylang=en



http://www.microsoft.com/downloads/details.aspx?familyid=EB4EBE2D-33C0-4A47-9DD4-B9A6D7BD44DA&displaylang=en



http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=526bf4a7-44e6-4a91-b328-a4594adb70e5



http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en



http://www.microsoft.com/downloads/details.aspx?familyid=BD2A6171-E2D6-4230-B809-9A8D7548C1B6&displaylang=en



HP Storage System Scripting Utility32

5 HP SMI-S EVA

This chapter describes how to configure HP SMI-S EVA after installation.

NOTE:If you are using the array-based management version of HP Command View EVA and have layeredapplications requiring HP SMI-S EVA, install HP SMI-S EVA on a supported server and then configureHP SMI-S EVA to discover arrays using the Discoverer tool. See“Configuring HP SMI-S EVA to discover HP Command View EVA arrays” on page 34 for moreinformation.

Removing HP SMI-S EVAWhen removing the HP SMI-S EVA Provider, the following actions occur:1. The HP SMI-S EVA Provider installer checks for the number of HP SMI-S providers registered,

which is the component count.2. During HP SMI-S EVA component removal:

• If the HP SMI-S CIMOM component count is greater than one, the count is reduced by one;if the HP SMI-S CIMOM component count equals one, the component is removed completely.

• If the HP SMI-S EVA Provider component count is greater than one, the count is reduced byone; if the HP SMI-S EVA Provider component count equals one, the component is removedcompletely.

To remove HP SMI-S EVA, complete the following steps:

1. Select HP StorageWorks Command View EVA software suite in Add/Remove Programs and clickRemove.

The InstallAnywhere window opens.

2. Click Next.

3. Select Uninstall Specific Feature.

The Features window opens.

4. Select the HP SMI-S component and select Uninstall.


5. Click Finish.

Configuring HP SMI-S EVA after installationBy default the -Xmx value in the CxwsCimomService.cfg file is set to 1024m, but this may notalways be the correct value.


To determine the correct value for -Xmx, complete the following steps immediately after installing thesoftware suite.

CAUTION:HP recommends that you exercise caution in modifying these parameters.

To modify these parameters to adjust memory usage or other JVM options, follow these steps:

1. Check the default parameters in the CxwsCimomService.cfg file. This file contains the Javaoptions (in the JAVA_OPTIONS section) that are used by CIMOM and is located at<install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\CxwsCimomService.cfg,The default parameters in the CxwsCimomService.cfg file are:• -Xms128m (Minimum Heap Memory Usage in mb)• -Xmx1024m (Maximum Heap Memory Usage in mb)

2. On the command line, enter <install drive>:\\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\jre\bin\java -Xmx1024m -version. If the Java version number isreturned, the default value of 1024m for -Xmx is correct. If the Java version number is not re-turned, retry the command with lower values until a value returns the Java version.

3. Add the value that returned the Java version as the -Xmx value in the CxwsCimomService.cfgfile located in the <install drive>:\Program Files\Hewlett-Packard\SMI-S\CX-WSCimom\ directory.

4. HP recommends that you verify the following files are available:• <install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\

lib\hpEVA.jar

• <install drive>:\\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib\SALEva.jar

• <install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib\SALCommon.jar

• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\lib-native\WindowsAuthenticator.dll

• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\lib-native\WindowsEventLoggingUtil.dll

• <install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\lib-native\Indication.dll

• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin\ccbgn.cfg

• <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\jre\bin\ccbgn.cfg

Configuring HP SMI-S EVA to discover HP Command ViewEVA arrays

HP SMI-S EVA discovers arrays managed by both array-based and server-based managementimplementations of HP Command View EVA. To achieve this, a Java-based CLI Discoverer tool ispackaged with HP SMI-S EVA.

HP SMI-S EVA34

Use the Discoverer tool to:• Add or remove an array-based or server-based IP address to HP SMI-S.• Perform a custom installation of HP SMI-S EVA only. If you plan to install HP Command View EVA

later, you must still add a localhost address to complete the HP SMI-S EVA installation.• View existing array-based or server-based IP addresses from HP SMI-S EVA.

The Discoverer tool allows these tasks to be performed in both interactive and non-interactive modes.See “Using Discoverer modes” on page 36 for more information.

Importing Single Sign-on trust certificates with the Discoverer toolTo add a Single Sign-on certificate with the Discoverer tool:1. Enter the management server credentials.2. Enter the management server IP address.

The Single Sign-on trust certificate imports automatically after the management server IP address isadded into the Discoverer tool.

If HP SMI-S EVA cannot connect to the management server IP address, the Discoverer tool adds theIP address to HP SMI-S EVA and the following warning message is displayed:

WARNING: IP is added into SMIS successfully but SSO certificate import to CV has failed.

Please import the certificate manually.

If this message is displayed, import the Single Sign-on trust certificate manually to ensure communicationbetween HP SMI-S EVA and HP Command View EVA works.

Manually importing a Single Sign-on trust certificateTo manually import a Single Sign-on trust certificate:1. Launch HP Command View EVA from the server on which HP SMI-S EVA is installed.2. Navigate to Server Options > Other application trust relationships.3. Locate the Single Sign-on Trust Certificate in the following directory:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config\HPSMISSSO.cert

HP SMI-S EVA caching and performanceApplications using HP SMI-S EVA do not have access to Enterprise Virtual Array details immediatelyafter adding the management server IP address to the Discoverer tool because of initial cache building.The data completion time depends on the number of arrays and objects being discovered. The statusof cache building is retrieved using the GetArrayRefreshStatus tool included with HP SMI-SEVA. For that reason, adding or removing the IP address too frequently is not recommended. Importantpoints to note:• The Discoverer tool and the HP SMI-S EVA server do not recognize IP addresses that cannot be

reached on the network.• As soon as an IP address is added to HP SMI-S EVA, it will try to connect to HP Command View

EVA. If the IP address cannot be reached or if HP SMI-S EVA cannot find a management serverto communicate with, HP SMI-S EVA will retry three times every 30 minutes to connect to the IPaddress.

• Adding unreachable or invalid IP addresses to the Discoverer tool has a performance impact onHP SMI-S EVA.


Using the Discoverer tool modesThis section describes how to use the Discoverer tool in interactive and non-interactive modes.

Using the Discoverer tool in interactive mode.1. Enter the server (where HP SMI-S EVA is installed) details in the following format:

http://IP:SMIS HTTP port number

For example:http://15.154.59.192:5988

NOTE:Press Enter to allow the Discoverer tool to connect to HP SMI-S EVA running on local host portnumber 5988.

2. Enter your HP SMI-S EVA user name and password credentials.

NOTE:The password is masked and nothing will be displayed as you enter it.

Once connected to HP SMI-S EVA, the following options are displayed:

1. Add a CV IP:2. Remove a CV IP:3. Get the list of CV IPs:0. Exit

In the following example output, 1. Add a CV IP is selected:

Please enter your choice :1

Enter the IP address of CommandView :

Enter the CommandView username :

Enter the CommandView password :

Operation in progress....Please wait....

Operation successful!!

Using the Discoverer tool in non-interactive modeUse the following syntax when using the Discoverer tool in non-interactive mode:

Usage: Usage: -h hostname-uri -u username -p password [-a ipaddress-cvusername cvusername -cvpassword cvpassword [-r ipaddress] [-l]

Example commands include:• To add an IP address:

Discoverer -h http://localhost:5988 The -u username -p password -apaddress -cvuseranme CV username -cvpassword cvpassword

HP SMI-S EVA36

• To remove an IP address:Discoverer -h http://localhost:5988 -u username -p password -r ipaddress

• To remove an IP address in sequence with the previous command:Discoverer -h http://localhost:5988 -u username -p password –l

Managing users in HP SMI-S EVABy default all HP Command View EVA users will be HP SMI-S EVA users. See “Creating users onWindows” on page 22 for more information.

CIM client connection to the management serverIf you are using SSL mode, the SSL certificate on the management server must be made available onthe HP SMI-S EVA client to establish a CIM connection with the management server. This is requiredonly if your client application requires a secure connection over SSL and does not use a trust-allcertificate manager.

This certificate is available in client.pem and is converted as a trust file with the namehpSMIS.trust. All certificates mentioned are located in the following directory:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom

NOTE:The following steps apply only if your client application requires a secure connection over SSL anddoes not use a trust-all certificate manager. By default, HP Storage Essentials and HP Systems InsightManager use a trust-all certificate manager, but can be reconfigured to authenticate each connectionagainst certificates in their truststore.

For Java-based clients:

1. Copy the hpSMIS.trust file located at <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\ to the CIM client machine.

2. On the CIM client machine, specify the following options for connecting to the HP SMI-S EVAserver using SSL mode:

java -Djavax.net.ssl.trustStoreType=jks -Djavax.net.ssl.trustStore=hpSMIS.trust

3. Change the classpath variable to include the directory for the hpSMIS.trust file.

The non Java-based clients must use client.pem to connect to the management server.

Importing HP SIM SSL certificate for indication deliveryTo deliver indications to an HP SIM central management server that is subscribed for indication deliveryin the CIMOM:

1. Copy the certificate from the HP SIM central management server to the system where the CIMOMis installed.


2. From a command window, navigate to the directory <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin.

3. Run the script importSIMCert.bat as: > importSIMCert.bat -cert <SIM CMS cer-tificate name with path> [-alias <key alias>]

NOTE:<key alias> must be different for each certificate imported into the keystore.

Configuring CIM indications

Lifecycle indicationYou can modify the LifeCycleIndication.cfg file to configure lifecycle indicators. The file islocated in <install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config. Table 4 lists the lifecycle configurable properties.

Table 4 Configurable properties in LifeCycleIndication.cfg

DescriptionDefaultpropertyvalue

Property Name

Disables the Life Cycle Indication.To Enable, set the value to ‘TRUE’.FALSELifeCycleIndication.Enable

Enables the Life Cycle Indication for the Vdisk.To Disable, set the value to ‘TRUE’.FALSELifeCycleIndication.Disable.Vdisk

Enables the Life Cycle Indication for the array.To Disable, set the value to ‘TRUE’.FALSELifeCycleIndication.Disable.Array

Enables the Life Cycle Indication for the FC_Port.To Disable, set the value to ‘TRUE’.FALSELifeCycleIndication.Disable.FCport

Provider polls periodically to generate the life cycle indication.This Interval is measured in minutes.10LifeCycleIndication.PollingInterval

For example, the following line in LifeCycleIndication.cfg enables lifecycle indicators forStorage Volumes: LifeCycleIndication.Disable.Vdisk=FALSE.

HP SMI-S EVA supports lifecycle indications for the following array elements:• Vdisk—Modeled as CIM_StorageVolume. Supports lifecycle indications for creating, modifying,

and deleting instances.• Array—Modeled as CIM_CompuerSystem. Supports lifecycle indications for instance modification.• FCPort—Modeled as CIM_FCPort. Supports lifecycle indications for instance modification.

Customize the lifecycle indication

Supports customizing the lifecycle indication features using the configuration file.

Enable/Disable lifecycle indication

HP SMI-S EVA38

By default, lifecycle indication is disabled with LifeCycleIndication set to FALSE. To enable,set value to TRUE.

Enable/Disable lifecycle indication for Vdisk, Array, or FCPort

Lifecycle indication is enabled by default for the supported elements. To disable:

• LifeCycleIndication.Disable.Vdisk=FALSE

• LifeCycleIndication.Disable.Array=FALSE

• LifeCycleIndication.Disable.FCport=FALSE

Configure the Polling Interval

Polling is done in 10 minute intervals by default. To change the interval, set the value in minutes forthe entry LifeCycleIndication.PollingInterval.

Alert indication

NOTE:Alert indications are not supported for array-based management.

Indication.cfg is the configuration file used to configure alert indications. This file is located at:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config

It contains the following configurable properties:

Table 5 Configurable properties in Indication.cfg

DescriptionDefault Prop-erty Value

Property Name

Set to 0 for ERROR level logging; set to 1 for INFO level logging; setto 2 for DEBUG level logging.1LogLevel

Maximum size of “Indication.log” file in KB.250LogFileSize

This property is used to control the source IP address of the SNMP trap.Use the comma (,) to set more than one IP address. If this property valueis blank, SNMP traps are accepted from any IP address.

SnmpAgtIps

For example, the following line in the file Indication.cfg produces debug logs:

LogLevel=2

Other configuration and usage informationThis section contains additional information about configuring and using HP SMI-S EVA.

Configure HP SMI-S EVA to generate alerts using HP Insight Remote SupportAfter installing HP Insight Remote Support, you must configure HP SMI-S EVA to generate alerts usingthe new software. Use the Desta tool to add the host to the HP Insight Remote Support SNMP list andthen run the commands desta SNMP off and desta SNMP on.


You must configure HP SMI-S EVA to generate alerts using HP Insight Remote Support if either of thefollowing situations occur:

• You install HP Insight Remote Support and the HP Command View EVA software suite on the samemanagement server for the first time.

• You observe that events are listed in the HP Insight Remote Support user interface, but alert indic-ations are not received through the HP SMI-S EVA client.

To configure HP SMI-S EVA to generate alerts using HP Insight Remote Support:

1. Open a command window on the management server.

2. Change to the directory where HP Insight Remote Support is installed. Typically, the directory is<install drive>:\Program Files\Hewlett-Packard\svctools\common\bin.

3. Enter the following commands at the system prompts:

<install drive>:\Program Files\Hewlett-Packard\svctools\common\bin> desta snmp offDo you really want to turn off SNMP service trap notification [Yes]: yes

SNMP Service Trap notification is now disabled.

4. Enter the following commands at the system prompts:

<install drive>:\Program Files\Hewlett-Packard\svctools\common\bin> desta snmp on Which host(s) should receive service traps for logged calls (comma-separated)[127.0.0.1]:

Which Trap type to use(Enter 2 or 3) [null]: 2

SNMP Service Trap notification is now enabled.

The desta snmp command enables or disables support notification to management applications.All HP Insight Remote Support clients, such as HP Systems Insight Manager and HP OpenViewOperations, using SNMP Notification from HP Insight Remote Support will be affected momentarilywhen you execute the desta snmp off command. HP Insight Remote Support clients using othernotification mechanisms, such as Simple Mail Transfer Protocol (SMTP), will not be affected. For moreinformation on notification mechanisms that will not be affected, see your HP Insight Remote Supportdocumentation.

Configuring HP SMI-S EVA logging using Dynamic log level setting toolThis tool facilitates changing the log levels of both the CIMOM and HP SMI-S EVA Provider withoutthe need to restart the service.

NOTE:• The log levels are: ALL/DEBUG/ERROR/INFO/WARN/OFF• The log levels are case sensitive. Ensure that you provide the desired log level in uppercase only.• After you change the log level, it may take a few minutes for the changes to take effect.

To change the log level:1. Open a command prompt window.2. Set the path to the specified directory as in the following example:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin

HP SMI-S EVA40

3. Enter the Set_LogLevel command as displayed in the following example:cscript Set_LogLevel.vbsloglevel

After you enter the CIMOM and HP SMI-S EVA Set_LogLevel command, the log level is setto the desired log level. The following example message is displayed:Log Level Set to: log level. For example: if you enterC:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin>cscriptSet_Log-Level.vbs ALL.The output is displayed as:Set_LogLevel.vbs ALL

Installer log filesThe following logs are available in the directory where HP SMI-S EVA is installed:

• HP_StorageWorks_SMI-S_EVA_InstallLog.log• HP_StorageWorks_SMI-S_CIMOM_InstallLog.log• Collectlogs tool

Using the CollectLogs toolThis tool facilitates archiving all log and configuration files required for debugging to a specifiedtemporary folder.

To archive the files:1. Open a command prompt window.2. Set the path to the specified directory as in the following example:


3. Enter the CollectLogs command script as displayed in the following example:cscript CollectLogs.vbsloglevel

After you enter the CIMOM and HP SMI-S EVA Provider CollectLogs command script, thefollowing example message is displayed:Information collected sucessfully Location: C:\Program Files\Hewlett-Packard\SMI-S\Zip Folder Name. For example: if you enterC:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin>cscript Collect-Logs.vbs.The output is displayed as:Information collected successfully Location: C:\Program Files\Hewlett-Packard\SMI-S\support_ d200896_t105335.zip

Ensuring successful restart of CIMOMTo verify that the CIMOM service has restarted successfully:


1. Open the cxws.log file, which is in the <install drive>:\Program Files\Hewlett-Packard\SMISProgram Files\Hewlett-Packard\SMI-S\CXWSCimom\logsdirectory. For example, in the cxlog4j.properties file, if log level is set to INFO, then thelog file contains the following information:

StartCXWS] HTTP service startedmain[071127 17:32:58

StartCXWS] AliveThread is started and is runningmain[071127 17:32:58

StartCXWS] Cimom Service is startedmain[071127 17:32:58

StartCXWS] ProviderLoader is startedmain[071127 17:32:58

2. Verify that the timestamps are from the latest restart. If so, then the CIMOM has restartedsuccessfully.

Other CIMOM server configurable propertiesThe following properties of the CIMOM server can be configured in the file:

<install drive>:\Program Files\Hewlett-Packard\SMIS\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\cxws.properties

Table 6 CIMOM server configurable properties

DescriptionValueProperty name

Enables CIMOM to handle HTTP requests.TRUEenableHttp

Disables the CIMOM to handle HTTP requests.FALSE

Enables CIMOM to handle HTTPS requests.TRUEenableHttps

Disables the CIMOM to handle HTTPS requests.FALSE

Port at which CIMOM listens for HTTP requests.Default is 5988.5988cxws.https.port

Port at which CIMOM listens for HTTPS requests.Default is 5989.5989cxws.https.port

Time intervals (in seconds) at which CIMOM triesto re-register for SLP.360cxws.slpRegistrationLifetime

Other EVA provider configurable propertiesThe following properties of the EVA provider can be configured in the file:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\evaProvider.properties

Table 7 EVA Provider configurable properties


Interval (seconds) at which cache is refreshed1800refreshPeriod

HP SMI-S EVA42


Interval (seconds) at which the state of the arrays arerefreshed120discoveryPeriod

Specifies that online disks are to be used for creatingstoragepoolonline

provider.eva.provisioning.pool.diskTypeSpecifies that nearonline disks are to be used forcreating storagepoolnearonline

No disk failure protection while creating storagepool(default)none

provider.eva.provisioning.pool.diskFail-ureProtection Single protection level while creating storagepoolsingle

Double protection level while creating storagepooldouble

Threshold percentage for occupancy alarm. Defaultis 9090provider.eva.provisioning.pool.occupan-

yAlarmLevel

No disk failure protection while creating storagepool with tub drives (Default)none

provider.eva.provisioning.tubpool.diskFail-ureProtection

Single protection level while creating storage poolwith tub drivessingle

Double protection level while creating storage poolwith tub drivesdouble

Threshold percentage for occupancy alarm for poolswith tub drives. Default is 9090provider.eva.provisioning.tubpool.occu-

panyAlarmLevel

Set this flag to 0 if "Allocated Pool" is not required.1provider.eva.allocatedPoolReq

Set this flag to 1 if volumes are to be created syn-chronously.0provider.eva.syncVolumeCreation

Set this flag to 0 to disable validation for min poolsize during pool creation.1provider.eva.validateMinPoolSize

Set this flag to 1 if the SpaceConsumed parameterin the StoragePool field is calculated as a sum ofthe individual virtual disks (StorageVolume) com-prising the pool. By default, the SpaceConsumedis allocated from the usedstoragespacegb asreturned by Command View EVA..

0provider.eva.calculateUsedPoolSizeFrom-VDisks

Set this flag to 6 to enable the maximum logging forthe SAL (Storage Abstraction Layer) component ofHP SMI-S EVA provider.

3provider.sal.MaxSupportedLogLevel

SMI-S provider considers the RAID level being sentby the client application.0

provider.eva.defaultRaid SMI-S provider defaults the RAID level to the RAIDlevel of the source Vdisk or existing snapshot as ap-propriate while creating snapshots (default).

1


Restarting the CIMOM serviceThe CIMOM service restarts automatically after failures. No manual configuration is required forrestarts after a successful installation.

Additional tool informationThis section identifies important additional tool information.

Using the CLIRefresh ToolThis tool provides a CLI interface to update cache data. Any operation performed on Enterprise VirtualArrays outside HP SMI-S EVA may not be reflected in the cache data until the next refresh. Use thistool to trigger the refresh immediately.

NOTE:• If changes are made to any objects that are connected between two storage systems, for example,

changes in DR groups, you must refresh each storage system.• The time required for a cache update depends on the array's size.

To update cache information:

1. Open a command prompt window.2. Set the path to the specified directory as in the following example:


3. Enter the CLIRefreshTool.bat command script as displayed in the following example:CLIRefreshTool.bat

Enter the Host IP, user name, password, and select the array when prompted. The following isan example of the selections entered:

NOTE:The password entered is not masked.

C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin> CLIRefreshTool.batEnter the internet address of the host in the format- http://HOSTNAME: http://localhostEnter the username: SMI-S UserNameEnter the pasword: SMI-S PasswordNameSpace: /root/eva/

The following is a sample of the output:

SELECT A STORAGE SYSTEM nl(1)---> NEOnl(0)---> EXITEnter your choice: 1 nlChoice entered: 1 nlRefreshing: NEO nl

HP SMI-S EVA44

Refresh of the Storage System: NEO started nlRefresh of the Storage System: NEO is complete

Using the GetArrayRefreshStatus toolUse the GetArrayRefreshStatus tool to obtain the following values:• Cache initialization state• Cache refresh status• Cache refresh completion percent

NOTE:The HPEVA_ArrayRefreshStatus class considers only the EVAs that are in good state for arefresh percentage calculation.

To obtain the values using GetArrayRefreshStatus:1. Open a command prompt window.2. Set the path to the specified directory as in the following example:


3. Enter the GetArrayRefreshStatus.bat SMI-S Username SMI-S Password commandscript. For example:C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\bin> GetArrayRefresh-Status.bat SMI-S Username SMI-S Password

The following is a sample of the output:

// enumerating "\\root\\eva:HPEVA_ArrayRefreshStatus" nl// 4059 bytes nlinstance of HPEVA_ArrayRefreshStatus as $hpeva_arrayrefreshstatus0 nl{Provider = "ArrayRefreshStatus Provider"; nlSystemWWN = { "50001FE15007ED20", "50001FE15002E1A0", "50001FE15002E1C0" }; nlRefreshStatus = { 3, 4, 5 }; nl10CacheRefreshProgressPercent = 100; nlisCacheInitialised = true; nl};Refresh status valuesTable 1 describes the refresh status value map details.Table 1 Refresh status valuesValue map Sample values0 Initial refresh in progress.1 Initial refresh completed, cache upgrade in progress.2 Initial refresh completed.3 SAL cache state is idle, no update is in progress.4 EVA state unmanaged.5 EVA state not good.


HP SMI-S EVA46

6 Browser and array configuration setup

Configuring browser settingsHP Command View EVA requires certain browser settings. This section describes the recommendedbrowser settings for Internet Explorer and Mozilla. Configure the browser as described in this section;otherwise, the HP Command View EVA user interface will not work properly.

Internet Explorer settingsFor server-based management, HP recommends that you configure the management server with thesecurity settings appropriate for your environment, and browse to the management server from aclient machine using Internet Explorer settings appropriate for HP Command View EVA.

In Windows environments, you may not be able to achieve the proper Internet Explorer settings on amanagement server with Microsoft's IE Enhanced Security Configuration (IEESC) or other policy-enforcedpreconfigured settings. If you are browsing from an IEESC-configured management server, you mustremove IEESC and manually configure Internet Explorer with the required HP Command View EVAbrowser settings.

For array-based management, ensure that you configure the server you are using to access HPCommand View EVA with the browser settings noted in this section.

Table 8 describes the browser settings for Internet Explorer. The settings are not all-inclusive; onlythose settings that apply to HP Command View EVA are listed. If a setting appears in bold, you mustconfigure the setting as described.

Table 8 Internet Explorer settings

ValueSettingMenu option

MediumThis setting may affect the screen resolutionsetting. If it distorts HP Command View EVApage layouts, select a text size that enablestext to fit in tables in the content pane.

Text SizeView

Tools > Internet Options > General

• Automatically—For a homogeneous EVAenvironment (EVA arrays only)

• Never—For a heterogeneous EVA environ-ment (EVA and HSG80 arrays)

Check for newer versions of storedpagesTemporary Internet

Files > Settings

10 MB (minimum)Amount of disk space to use

SelectedUse Windows colorsColors

SelectedUse hover color



Latin-basedLanguage scriptFonts

Tools > Internet Options > Security > Local Intranet > Custom Level

EnableAutomatic prompting for file downloads

Downloads EnableFile download

EnableFont download

Low safetyJava permissionsJava VM

PromptAccess data sources across domains

Miscellaneous

EnableAllow META REFRESH

EnableAllow scripting of Internet Explorer webbrowser controls

EnableAllow script-initiated windows withoutsize or position constraints

PromptAllow web pages to use restricted pro-tocols for active content

EnableDisplay mixed content

EnableOpen files based on content, not fileextension

Low safetySoftware channel permissions

EnableSubmit nonencrypted form data

DisableUse pop-up blocker

DisableUserdata persistence

Enablewebsites in less privileged web contentzone can navigate into this zone

EnableActive scriptingScripting

EnableScripting of Java applets

Automatic logon only in Intranet zoneLogonUser authentication

Tools > Internet Options > Privacy

Bar at the very bottom of the scaleAccept All CookiesSettings

Not selectedPop-up Blocker

Tools > Internet Options > Connections

Settings will vary based on your local networkconfiguration

Configure to enable browsing to themanagement server on which HP Com-mand View EVA is installed

Local Area Network(LAN) Settings

Browser and array configuration setup48


Tools > Internet Options > Advanced

SelectedDisable script debugging (Internet Ex-plorer)

Browsing

SelectedDisable script debugging (Other)

Not selectedDisplay a notification about every scripterror

SelectedEnable third-party browser extensions(requires restart)

SelectedEnable visual styles on buttons andcontrols in web pages

Not selectedReuse windows for launching shortcuts

SelectedShow friendly HTTP error messages

SelectedEnable Automatic Image Resizing

MultimediaSelectedPlay animations in web pages

SelectedShow pictures

SelectedSmart image dithering

Not selectedCheck for server certificate revocation

Security

SelectedCheck for signatures on downloadedprograms

Not selectedDo not save encrypted pages to disk

SelectedUse SSL 2.0

SelectedUse SSL 3.0

SelectedWarn about invalid site certificates

SelectedWarn if changing between secure andnot secure mode

SelectedWarn if forms submittal being redirec-ted

SelectedJIT compiler for virtual machine enabled(requires restart)VM

Mozilla browser settingsTable 9 describes the browser settings for Mozilla. The settings are not all-inclusive; only those settingsthat apply to HP Command View EVA are listed. If a setting appears in bold, you must configure thesetting as described.

The recommended settings normally enable the browser to display HP Command View EVA fonts andpage layouts correctly. Many UNIX environments, however, do not handle fonts and page layouts


consistently, so you may want to make adjustments to obtain the most readable HP Command ViewEVA page layouts. For example, setting your browser for large fonts may cause the HP CommandView EVA property tables to appear crowded and unreadable. If this occurs, reduce the font size foryour browser.

NOTE:ToolTips are not available in Mozilla.

Table 9 Mozilla browser settings


Edit > Preferences > Appearance

SelectedAllow documents to use other fontsFonts

Selected

When a web page specifies its owncolors and background, always usethe colors and background specifiedby the web page

Color

Edit > Preferences > Privacy & Security

Allow all cookiesCookie Acceptance PolicyCookies

Accept cookies normallyCookie Lifetime Policy

Accept all imagesImage Acceptance PolicyImages

As many times as the image specifiesAnimated images should loop

Not selectedBlock unrequested pop-up windowsPop-Up Windows

SelectedSave form data from web pageswhen completing forms

Forms > Forms Man-ager

Not selectedUse encryption when storing sensitivedata

Passwords > Encrypt-ing versus Obscuring

SelectedEnable SSL version 2SSL > SSL ProtocolVersions SelectedEnable SSL version 3

Not selectedAll optionsSSL > SSL Warnings

Do not use OCSP for certificate validationSet Mozilla to use OCSP as followsValidation > OCSP

Edit > Preferences > Advanced

SelectedJavaFeatures that help inter-pret web pages

SelectedEnable Javascript for NavigatorScripts & Plug-Ins

Select all optionsAllow scripts to

10 MBCacheCache > Set cacheoptions



When the page is out of date—For ahomogeneous EVA environment (EVA arraysonly)Never—For a heterogeneous EVA environment(EVA and HSG80 arrays)

Compare the page in cache to thepage on the network

Not selectedPrefetch web pages when idle, sothat links in web pages designed forprefetching can load faster

Link Pre-Fetching

Settings will vary based on your local networkconfiguration

Configure to enable browsing to themanagement server on which HPCommand View EVA is installed

Configure Proxies toAccess the Internet

SelectedHTTP 1.0HTTP Networking >Direct Connection Op-tions SelectedKeep alive

SelectedHTTP 1.0HTTP Networking >Proxy Connection Op-tions SelectedKeep alive

Refreshing the browserAfter you upgrade HP Command View EVA, refresh the browser:

• In Internet Explorer, press Ctrl+F5.• In Mozilla, press Shift and click Reload simultaneously.

Completing the array configurationTo complete array configuration:

• Browse to HP Command View EVA.• Verify the communication path between the management server and the array.• Configure array access.• Initialize the array.• Obtain a license key .

Verifying the communication pathTo verify the communication path to the array, select an array in the Navigation pane. If the array(storage system) icon is green, communication is good and you can continue with the arrayconfiguration. You cannot configure the array when the icon is gray, which indicates a communicationproblem. A yellow triangle on the array icon indicates a condition that requires attention, such as acommunication problem, a malfunctioning blower, or a cache battery problem. A red x on the arrayicon indicates a serious problem, such as a communication failure. To resolve the communicationfailure, see Chapter 7 on page 57. For a list and description of HP Command View EVA icons, seethe online help.


Configuring array access

NOTE:This step only applies for server-based management. If you are using array-based management, youhave direct access to the array and the storage system password will be ignored.

A password is an optional security feature that allows you to access specified arrays through an HPCommand View EVA session. If you decide to protect your storage system with management passwords,the password you enter in HP Command View EVA must match the password given to the array. Youmust set the array password first.

If you have already set a password on the array, you must then set the same password in HP CommandView EVA in order to manage that array. If the array password has not been set, you can use theEnable function to create the password. However, the password is not enabled until you enter it onthe array.

The array password must meet the following requirements:

• Can be 8–16 characters• Can include letters A–Z in upper or lower case• Can include numerals 0–9• Can include the following characters: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | }• Cannot include spaces or the following characters: ~ \

To enable a password on a server-based management array:

1. Click Server Options in the Session pane.

The Management Server Options window opens.

2. Select Storage system password access.

The Storage System Password Access window opens.

3. Click Enable.

The Enable Password Access to a Storage System window opens.

4. Select the array to enable in the Storage System World Wide Node Name List box. Only worldwide node names that do not have an enabled password are displayed.

5. Enter the array password in the Password box. Enter the password again in the Confirm Passwordbox.

NOTE:This password must match the one set for the array.

6. Click Enable Password.

The Enable password access dialog box opens.

7. Click OK.

A status window opens, indicating success or failure.

8. Click OK to return to the Storage System Password Access window.


To enable a password on a array-based management configuration:

IMPORTANT:Although you use the WOCP to configure the storage array password (or Management ServerPassword as it is called in the WOCP), the password only affects external management applicationssuch as HP Command View EVA server-based management. It has no effect on HP Command ViewEVA array-based management. HP Command View EVA array-based management does not use apassword.

1. Click Launch OCP on the Management Module Properties page to start the WOCP:

2. To change the storage system password, select Configure Administrator login options.

3. Under Management Server Password, enter the new password in the Password box.

4. Enter the password again in the Confirm Password box.

5. Click Set Password.

Initializing the arrayWhen you install an array, it appears as an uninitialized storage system. Initializing an array makesit ready for use, binds the controllers as an operational pair (for models other than the HP EVA4400),and establishes preliminary data structures on the array. Initializing also sets up the first disk group,which is called the default disk group.

NOTE:When initializing an array, ensure that you are using a local instance of HP Command View EVA.The management server running HP Command View EVA should be connected to the array througha direct connection or Fibre Channel switches. Do not use an FCIP gateway between the managementserver and the array.

If you are upgrading an existing version of HP Command View EVA, the arrays remain initializedand any other existing components are retained.

NOTE:When you initialize (or reinitialize) an array, you must force a discovery cycle to restore thecommunication path. If the array is still not visible, restart the HP Command View EVA service on anystandby management servers. Run rediscovery, check the online help or see the HP StorageWorksCommand View EVA User Guide for more information.

When initializing an array, you must enter a name for the array.

You can also perform the following optional tasks:

• Enter the number of disks to be included in the default disk group.• Set the drive type.• Set the array date and time.• Enter a console LUN ID.• Select a disk failure protection level.


• Enter comments.

See the online help for instructions for completing these tasks.

Licensing

NOTE:Array-based management users will have read-only access to HP Continuous Access EVA features.Server-based management is required for full HP Continuous Access EVA functionality.

Once installation is complete, you must have access to a license key to use all the features in HPCommand View EVA. The License Entitlement Certificate for the product provides instructions on howto obtain a license key. A temporary, instant-on license key is available within HP Command ViewEVA so that you can immediately start using all of its features. The instant-on license is not enabledby default for HP Command View EVA array-based management. The instant-on license is enabledby default when the HP Command View EVA software suite is installed on the management server(server-based management). The instant-on license is valid for all arrays managed by an HP CommandView EVA server, and it enables all features (HP Command View EVA, HP Business Copy EVA, andHP Continuous Access EVA) with unlimited capacity for 60 days from first use. Upon expiration ofthe instant-on license key, the features are disabled. You must obtain a permanent license key tocontinue to use the features.

Available license keys include:

• HP Command View EVA General license key – required to manage drives and disk groups• HP Business Copy EVA license key – activates snapshot, snapclone, and mirrorclone features.• HP Continuous Access EVA license key – activates the data replication feature• HP Command View EVA upgrade license – required for any of the following:

• Adding licensed capacity• Upgrading to a different array type

• HP Command View EVA Data Migration license – required to migrate data to a different array

When a permanent license is installed, it immediately takes effect for the array. The supported capacityfor the array is determined by the specific license that is installed. If you remove the permanent licenseduring the instant-on license validity period, the instant-on characteristics (all features and unlimitedcapacity) are reinstated for the remainder of the 60–day evaluation period. Model upgrade andextended evaluation licenses are also available.

License keys can be generated to cover the total raw capacity of each array. You can enter the licensekey before or after initializing the array. License keys are specific to an array and are not transferable.

For information on licensing and obtaining keys, see the HP License Key Delivery Service at

https://webware.hp.com/Welcome.asp

Configuring the VMware guest operating system for HPCommand View EVA

To manage Enterprise Virtual Arrays through HP Command View EVA installed on a guest operatingsystem, you will need to add the arrays through the VMware vSphere Client and VMware Infrastructureclient before HP Command View EVA can discover them. After installing HP Command View EVA forthe first time, or when adding a new EVA to your SAN, complete the following steps:


https://webware.hp.com/Welcome.asp

1. To verify that the VMware ESX server has discovered the HP EVA storage array on the SAN,launch the VMware vSphere Client, enter the appropriate credentials, and click Login.

2. Select the ESX server and then the Configuration tab. Right click on the HBA and select Rescan.

Figure 2 VMware rescan.

3. After the rescan is complete, you should see the EVA information displayed under the details ofthe HBA.

Figure 3 VMware details.

4. Right click on the EVA, select Manage Paths and set the policy as recommended by VMware.Click Close.

Figure 4 VMware policy.

5. To configure the EVA for the guest operating system, launch the VMware Infrastructure client,enter the appropriate credentials and click Login.


6. Right click on the virtual machine icon and select Edit Settings.

The Virtual Machine Properties window displays the hardware visible to the guest operatingsystem. Select Add.

The Add Hardware Wizard appears.

7. Select SCSI Device and select Next.

8. From the dropdown list in the SCSI Device box, select the applicable device (for example, RAID-HP)and click Next. If the list is empty, check the zoning. If you are connected to several HP arrays,multiple Raid-HP entries will be visible.

9. Select Finish in the Ready to Complete window.

In the Virtual Machine Properties window, the added SCSI device should appear. Click OK.Repeat steps 6 through 9 for each Raid-HP device. Each will have a different Virtual Device Nodevalue, such as SCSI(0:1) or SCSI(0:2).

Figure 5 VMware Virtual Machine Properties.


7 Troubleshooting

This chapter describes known issues and suggested resolutions for troubleshooting the softwareinstallation of HP Command View EVA and HP SMI-S EVA.

HP Command View EVAThis section describes troubleshooting for HP Command View EVA on the management server(server-based management).

Antivirus software may degrade performanceTo avoid HP Command View EVA performance issues when antivirus software is installed on the samemanagement server, HP recommends that you exclude from the antivirus software scan the log-relatedfiles that change frequently, including the following:

• \Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorksHSV\cache

• \Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorksHSV\log

• \Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorksHSV\logs

• \Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorksHSV\trace

If HP Command View EVAPerf is installed:

• \Program Files\Hewlett-Packard\EVA Performance Monitor\logs

• \Program Files\Hewlett-Packard\EVA Performance Monitor\cache

If SMI-S EVA is installed:

• \Program Files\Hewlett-Packard\SMI-S\CXWSCimom\logs

• \Program Files\Hewlett-Packard\SMI-S\EVAProvider\logs

Controller time zone reset to UTC after upgrading array-based HP CommandView EVA

After updating HP Command View EVA in an array-based management configuration, the controllertime zone is reset to UTC (Universal Time, Coordinated). To ensure proper event handling, set thetime zone and time to the local time. The correct time can be set from HP Command View EVA byselecting System Options > Set time options.


Failed connection warning for uncabled controller host portsIf a host port is uncabled, the user interface displays an error. Specifically, the Connection state boxon the Host Ports tab of the Controller Properties page displays Connection failed for an uncabledhost port.

This situation causes a persistent Attention indication in the Navigation pane. To prevent this, pull theGBICs from uncabled ports on the controller. If the system is already initialized, removing the GBICswill generate an associated one-time controller event. See HP StorageWorks Command View EVAUser Guide for more information about the user interface and events.

Insufficient privileges prevents loginThe following error message may display during setup:

Insufficient privileges

Execute the following command on the server or management module where you are installing HPCommand View EVA:

C:\Program Files\Hewlett-Packard\XF\bin\win-32>XfAppMgr registerXFSecurity.cfg

The following response indicates that login is enabled:

Registered application roles and privileges using config file:XFSecurity.cfg.

Logon to HP Command View EVA may require a fully qualified user nameWhen logging on to HP Command View EVA on a machine that is not an authenticator for the HPStorageWorks Management Group of which the machine is a member, you may need to use a fullyqualified user name; for example, user@ossecuritydomain.• This is necessary if you used HP StorageWorks Management Infrastructure Security software to

modify the default security configuration for HP Command View EVA.• A machine is a management server running server-based HP Command View EVA or an EVA

management module running array-based HP Command View EVA.See the HP StorageWorks Management Infrastructure Administrator Guide for more informationregarding HP StorageWorks Management Groups.

Management service fails to startThe following error message may display during installation:

The XF service has failed to start

Check that the server (or management module) where you are installing HP Command View EVA hasan active Ethernet connection.

Power failure during installationIf a power failure occurs during installation:

1. Use Add/Remove Programs to remove all installed components, including HP Command ViewEVA, HP Command View EVAPerf, and HP SMI-S EVA.

Troubleshooting58

2. Start the install process from the beginning.

Power failure during removalIf power failure occurs during removal, use the Add/Remove Programs to remove all the componentsand the software suite individually.

Running HP Command View EVA and HP Systems Insight Manager on the sameserver

To run HP Command View EVA and HP Systems Insight Manager on the same server, some settingsfor HP Systems Insight Manager need to be changed during the HP Command View EVA installationto discover and perform data collection for EVA arrays. Perform the following steps:1. Install HP Systems Insight Manager first.2. Install HP Command View EVA. The HP Command installer will prompt that Wbemport 5988/

5989 is already in use.3. Change the default port to any free port available such as ports 6001/6002.4. Complete the HP Command View EVA installation.

Restart the services or reboot the server, then perform the following steps:1. Navigate to the C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\

cxws.properties directory.2. Check the port details. The following example port information is displayed:

cxws.http.port=6001

cxws.https.port=6002

3. Navigate to the C:\Program Files\HP\Systems Insight Manager\config\identi-fication\wbemportlist.xml directory. The following example port information is displayed:

wbemportlistport id="5989" protocol="https ..................port id="6001" protocol="httpsinteropnamespacelistinteropnamespace name="interop" //interopnamespacelist/port/wbemportlis

4. Restart the HP Systems Insight Manager service.

Web browser

Removing the Certificate error prompt in Internet ExplorerWhen launching Internet Explorer, a certificate error prompt displays across the user interface. Tostop this prompt from displaying each time you launch Internet Explorer:

1. Browse to HP Command View EVA.You will notice that the URL address box at the top of the page is red, and that there is a redcertificate error is next to it.

2. Click Continue to this website on the Security page.


3. Click the Certificate Error box.A window for the certificate opens.

4. Click View Certificates.A Properties pane for the certificate opens.

5. Record the value entered in the Issued By: box. This is the certificatestring. You will needto enter and match it with the Trusted Sites value in step 7

6. Click Tools > Internet Options > Security and click Trusted Sites.7. Click Sites. In the certificatestring field, enter https://certificatestring certific-

atestring, where certificate string is the value that you recorded from the Issued By: box instep 5, in the Add this website to the Zone box.

8. Click Add, and continue to click OK until you exit out of the windows and close Internet Explorer.9. Reopen Internet Explorer and browse to HP Command View EVA.

The certificate error prompt should no longer display.

NOTE:To eliminate the certificate error in all clients, you must complete this process on every browserfrom which you access HP Command View EVA. In addition, you must always browse to theserver using the certificate string form. If you browse to the server's IP address, the certificateerror will likely still display.

Windows service does not recognize a Windows environment variableDuring the autopass installation, an environment path variable is created by the Autopass installer.To call the Autopass exposed APIs, HP Command View EVA tries to read the location of path variableduring the installation. The Windows service does not recognize this change on Windows 2000 andWindows 2003 systems until the system is restarted. While installing HP StorageWorks CommandView EVA software, the following error message appears:

The application has failed to start because OvLicV5Capi_VC8.dll was notfound. Re-installing the application may fix the problem.

When you try to add the DC management license, the following error message is displayed:

LicenseServer; nested exception is:com.hp.storage.common.LicenseServerException: Method Not Found. EitherLibrary[DLL] or API is not found

Ensure that Windows 2003 systems are installed with Windows hotfix KB887693 to avoid thissituation. To locate Windows hotfix KB887693, see http://support.microsoft.com/kb/887693/.

HP SMI-S EVAThis section provides troubleshooting information about installing and configuring HP SMI-S EVA. Thissection does not apply to array-based management.

Client connection for EVA ProviderThe EVA Provider supports up to 32 client connections. When possible, schedule the use of Providerapplications so that usage does not overlap.

Troubleshooting60

http://support.microsoft.com/kb/887693/

Creating a pool results in disk groups created with a size different from requestedsize

When you create a pool of disks through HP SMI-S EVA, the size of the total created disk groups isless than requested. For example, if you create a pool of 300 GB, the size of the pool when createdis approximately 253 GB. When creating a pool of near-online disks with the minimum size possible,the actual size of the pool might be more than the specified size.

HP SIM data collectionWhen running HP SIM data collection, the following message may be displayed:

This system doesn't have a SMIS - CIMOM installed

If this message is displayed, run the getarrayrefreshstatus.bat file from the CIMOM localdirectory on the HP Command View EVA management server. Check the refresh status of the arraysand then try to run the HP SIM data collection again.

HP SMI-S EVA fails to retrieve dataIf HP SMI-S EVA fails to retrieve data, determine if:

• The array managed by the management server is active or passive. If the array is passive, accessto the array is limited; data is populated only for the enumerate instance of the StorageSystemcall.

• The HP Command View EVA and the HP StorageWorks SMI-S CIM Object Manager services arerunning on the server:Select Start > Settings > Control Panel > Administrative Tools > Services window.If either service is not running, select the service and click Start.

• The user name and password are correct. If the user name and password do not match the inform-ation entered when the account was created, a CIM_ERR_ACCESS_DENIED message appears.This error can also appear when the CFG file is missing in the CIMOM install path. See the Au-thentication section to correct.

• Check whether the trust certificate between HP SMI-S EVA and HP Command View EVA has beencorrectly imported:1. Select Server Options in the HP Command View EVA GUI (top right).

2. Select Other application trust relationships (check box).

If you are performing a new installation, check that you have a trust certificate calledHPEVA_SMIS_Provider.

Otherwise, verify that the certificate location is as follows:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config\HPSMISSSO.cert

3. If the certificate is not present, HP SMI-S EVA and HP Command View EVA cannotcommunicate, and you must install the HPSMISSSO.cert certificate.

4. To install the certificate, select Install Certificate and specify the certificate name and location.You can find the HPSMISSSO.cert certificate in the following directory:

<install drive>:\Program Files\Hewlett-Packard\SMI-S\EVAProvider\config\


• Enterprise Virtual Array details are not available through HP SMI-S EVA when the initial cachebuild is in process. The cache build occurs:• After starting the HP SMI-S EVA service.• After restarting the HP SMI-S EVA service.• After the HP Command View EVA server IP address is added to HP SMI-S EVA.

HP SMI-S EVA loses communication with array-based management system aftermanagement module software is upgraded

When upgrading an array-based management module, the HP SMI-S EVA trust certificates betweenHP Command View EVA and HP SMI-S EVA are not maintained. The trust relationship must bere-established using the Discoverer tool after the management module has been upgraded.

HP SMI-S EVA service does not startIn the Services window, verify that the HP StorageWorks SMI-S CIM Object Manager service isrunning. If it is not running, select the service, and then click Start. If, after performing this step, theservice does not start, check for port conflicts and reconfigure ports if necessary.

HP SMI-S EVA uses best management path to discover arraysWhen two instances of HP Command View EVA that manage the same array are discovered usingthe Discoverer tool, the passive instance of the array is not discovered. Both instances of the array(active and passive) should be listed in HP SMI-S EVA.

When an array has been managed by HP Command View EVA in IP1 and the same array has beenmanaged passively by another instance of HP Command View EVA in IP2, and if both the IPs arediscovered in SMI-S EVA storage abstraction layer (SAL), the array in the active management path isalways discovered by SAL. SAL uses the best management path to communicate with the array.

HP SMI-S EVA behavior when DR groups are suspendedWhen replication between DR groups is suspended, instant restore of a demand-allocated or fullyallocated snapshot is not supported through HP SMI-S EVA.

IPv6 enabled on a Windows systemWhen IPv6 is enabled and IPv4 is disabled on a Windows system, choose one of the following:• Add a line:

1. Add the following line in the <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\cxws.properties file.java.net.preferIPv6Addresses=true

2. Restart the HP SMI-S CIMOM service.3. Using the Discoverer tool, manually remove the IPv4 address if shown, and add the IPv6 ad-

dress.

• Append a flag:1. Append a flag —Djava.net.preferIPv6Addresses=true in <install drive>:\

Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config\CxwsCimomSer-vice.cfg for the JAVA_OPTIONS property.

Troubleshooting62

2. Restart the HP SMI-S CIMOM service.3. Using the Discoverer tool, manually remove the IPv4 address if shown, and add the IPv6 ad-

dress.

Names or device IDs with spacesDo not include a space before or after the host name, view name, or device ID ofViewProtocolController. Otherwise, the getinstance and EnumerateInstance querieswill fail.

Removing HP SMI-S EVA does not remove CIMOM-related foldersWhen you remove HP SMI-S EVA, files and folders related to CIMOM are not removed. Completethe following steps to remove the related files:

1. Navigate to the <install drive>:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\config directory.

2. Delete the SMI-S\CXWSCimom\config folder. This deletes all the CIMOM associated files andensures that the CIMOM functions correctly when reinstalled.

3. Reboot the server.

Ungrouping disks from a disk group is not supportedWhen you use CreateOrModifyStoragePool to remove disks from a storage pool, a return codeof 0 is received. This return code implies that the storage pool has been dissolved and the disks havebeen ungrouped; however, the disks remain grouped. HP recommends that you not remove disksfrom a storage pool using CreateOrModifyStoragePool. No other method is available to removedisks from a storage pool.


Troubleshooting64

8 Support and other resources

Contacting HP

HP technical supportTelephone numbers for worldwide technical support are listed on the HP support website:

http://www.hp.com/support/

Collect the following information before calling:

• Technical support registration number (if applicable)• Product serial numbers• Product model names and numbers• Error messages• Operating system type and revision level• Detailed questions

For continuous quality improvement, calls may be recorded or monitored.

Subscription serviceHP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/go/wwalerts

After registering, you will receive email notification of product enhancements, new driver versions,firmware updates, and other product resources.

Product feedbackTo make comments and suggestions about HP Command View EVA, please send a message [email protected].

Documentation feedbackHP welcomes your feedback.

To make comments and suggestions about product documentation, please send a message [email protected]. All submissions become the property of HP.


http://www.hp.com/support/

http://www.hp.com/go/wwalerts

Related information

DocumentsYou can find the documents referenced in this guide on the Manuals page of the HP Business SupportCenter website:

http://www.hp.com/support/manuals

In the Storage section, click Disk Storage Systems or Storage Software, and then select your product.

Websites• HP:

http://www.hp.com

• HP Storage:http://www.hp.com/go/storage

• HP Partner Locator:http://www.hp.com/service_locator

• HP Software Downloads:http://www.hp.com/support/downloads

• HP Software Depot:http://www.software.hp.com

• HP Single Point of Connectivity Knowledge (SPOCK):http://www.hp.com/storage/spock

Typographic conventionsTable 10 Document conventions

ElementConvention

Cross-reference links and email addressesMedium blue text: Table 10

Website addressesMedium blue, underlined text: http://www.hp.com

• Keys that are pressed• Text typed into a GUI element, such as into a box• GUI elements that are clicked or selected, such as menu and list

items, buttons, and check boxes

Bold text

Text emphasisItalic text

• File and directory names• System output• Code• Commands, their arguments, and argument values

Monospace text

Support and other resources66

http://www.hp.com/support/manuals

http://www.hp.com

http://www.hp.com/go/storage

http://www.hp.com/service_locator

http://www.hp.com/support/downloads

http://www.software.hp.com

http://www.hp.com/storage/spock

http://www.hp.com

http://www.hp.com

ElementConvention

• Code variables• Command variablesMonospace, italic text

Emphasized monospace textMonospace, bold text

Indication that the example continues

.

.

.

An alert that calls attention to important information that if notunderstood or followed can result in personal injury.

WARNING!

An alert that calls attention to important information that if notunderstood or followed can result in data loss, data corruption, ordamage to hardware or software.

CAUTION:

An alert that calls attention to essential information.IMPORTANT:

An alert that calls attention to additional or supplementary information.NOTE:

An alert that calls attention to helpful hints and shortcuts.TIP:


Support and other resources68

Glossary

This glossary defines terms that are used in this guide or are related to the software.

array See EVA and management server.

array-basedmanagement

For the applicable EVA models, management from the management module thatis inside the controller enclosure.

CIMOM Common Information Model Object Manager.

client An intelligent device that requests services from other intelligent devices. In thecontext of HP Command View EVA, a client is a computer that is used to accessthe software remotely using a supported browser.

controller firmware The HP StorageWorks Enterprise Virtual Array controller software that managesall aspects of array operation, including communication with HP Command ViewEVA.

data replicationgroup (or DRgroup)

A logical group of virtual disks that has a remote replication relationship with acorresponding group on another array.

default disk group The disk group that is created when the array is initialized. The minimum numberof disks the group can contain is eight. The maximum is the number of installeddisks.

disk group A named group of disks selected from all the available disks in an array. Oneor more virtual disks can be created from a disk group.

ESX Enterprise Server on VMware

EVA Enterprise Virtual Array. An HP StorageWorks disk array product that allowspooled disk capacity to be presented to hosts as one or more variably sizedphysical devices. An EVA consists of disks, controllers, cables, power supplies,and controller software. Storage system, virtual array, and storage array areother names for an EVA.

failover An operation that reverses replication direction so that the destination becomesthe source and the source becomes the destination. Failovers can be planned orunplanned and can occur between DR groups, managed sets, fabrics or paths,and array controllers.

general–purposeserver

A server on which HP StorageWorks Enterprise Virtual Array (EVA) managementsoftware is installed, including HP Command View EVA and HP ReplicationSolutions Manager, if used. Other management servers are dedicatedmanagement servers and HP X3000 Network Storage Gateways. If there aremultiple management servers in a SAN, two active instances of HP CommandView EVA are allowed, but each array will only be managed by one instance.


The active management server manages the array, while the standby managementserver takes control of the array if there is a failure on the active managementserver. There is only one active management server at a time for any givenmanagement zone in a SAN.

host A computer that runs user applications and uses (or potentially uses) one or morevirtual disks that are created and presented by the array controller.

managementserver

A server on which HP StorageWorks Enterprise Virtual Array (EVA) managementsoftware is installed, including HP Command View EVA and HP ReplicationSolutions Manager, if used. A dedicated management server runs EVAmanagement software exclusively. Other management servers are general-purposeservers and HP X3000 Network Storage Gateways. If there are multiplemanagement servers in a SAN, two active instances of HP Command View EVAare allowed, but each array will only be managed by one instance. The activemanagement server manages the array, while the standby management servertakes control of the array if there is a failure on the active management server.There is only one active management server at a time for any given managementzone in a SAN.

near-onlinestorage

On-site storage of data on media that takes slightly longer to access than onlinestorage on high-speed disk drives.

OM Object Manager.

online storage An allotment of storage space that is available for immediate use, such as aperipheral device that is turned on and connected to a server.

RSM Replication Solutions Manager.

SAN Storage area network. A network of storage devices and the initiators that storeand retrieve information on those devices, including the communicationinfrastructure.

server-basedmanagement

Management from a server.See also management server

SLP Service Location Protocol.

SMI-S Initials for Storage Management Initiative Specification

snapclone A copy that begins as a fully allocated snapshot and becomes an independentvirtual disk. Applies only to the HP StorageWorks EVA.

snapshot A nearly instantaneous copy of the contents of a virtual disk created withoutinterruption of operations on the source virtual disk. Snapshots are typically usedfor short-term tasks such as backups.

storage areanetwork

See SAN.

SSSU Storage System Scripting Utility. An HP StorageWorks command interface usedto configure and control EVAs.

storage array General term for an EVA.

storage system An EVA.

Glossary70

Storage SystemScripting Utility

See SSSU.

UUID Unique Universal Identifier. A unique 128-bit identifier for each component ofan array. UUIDs are internal system values that users cannot modify.

virtual array General term for an EVA.

virtual disk Variable disk capacity that is defined and managed by the array controller andpresentable to hosts as a disk.

VM Virtual machine, guest operating system installed on VMware ESX server.


Glossary72

Index

Aarray

initializing, 53passwords, 52

array-based management, 9authentication, 11, 12

Bbrowser settings, 47

refresh, 51

CCD contents, 9CIMOM, 15communication path

verifying, 51completing the array configuration, 51conventions

document, 66credentials, 12CXWS CIMOM, 15

Ddefault ports, 17, 19Digital Signature, 18document

conventions, 66documentation

HP website, 66providing feedback, 65

EEVA4400, 9, 13EVAPerf, 18

Ffeedback, 65firewall, 19

Ggroups, 11

Hhelp

obtaining, 65HP

technical support, 65HP Command View EVA

installing, 16troubleshooting, 57

HP Insight Remote Support, 10HP SMIS-EVA Provider, 15hypervisor

VMware, 10

Iinitializing the array, 53InstallAnywhere, 15installation

typical, 16installing

on management server, 15iSCSI, 9iSCSI devices, 9

Kkit contents, 9

Llicense agreement, 16

Mmanagement

array-based, 9server-based, 9

management server types, 11


Ppasswords

array, 52permission, 12power failure

during installation, 58during removal, 59

prerequisitesinstallation, 9SMI-S EVA, 10software suite, 9

ProLiant, 11

RRemote Desktop, 15removing

software suite, 24

Sserver-based management, 9, 15setting credentials, 11SLP, 11software suite

removing, 24storage system

initializing, 53passwords, 52

Storage System Scripting Utility, 19Subscriber's Choice, HP, 65

TTape Libraries, 15technical support

HP, 65service locator website, 66

troubleshootingpower failure, 58

Uuser, 11

Vverifying

communication path, 51VMware, 10VMware hypervisor, 10

Wwebsites

HP, 66HP documentation, 66HP Subscriber's Choice for Business, 65

WOCP, 20

74

hp storageworks command view eva c02010625

Documents

hp products

hp smis eva

commercial computer

management server types

confidential computer

us trademark

storage area networks

commercial itemsare