HP Solutions for Document based Business Process

Cristian Gilmeanu – Head of IPG MES April 6, 2012 - Bucharest

Agenda

• IPG MES Intro

• HP approach to Enterprise

• HP Workflow Solutions

• Why HP

3 ©2010 HP Confidential

Innovation

IPG MES Snapshot

Results

ecoSOLUTIONS

ePr in t Center

8 of the top 10 GLOBAL FSI FIRMS ARE HP MPS CLIENTS

INSURANCE FIRMS ARE IPG SOLUTIONS CLIENTS

HEALTHCARE FIRMS ARE IPG SOLUTIONS CLIENTS

GLOBAL TELCO FIRMS ARE HP MPS CLIENTS

MANUFACTURING FIRMS ARE HP MPS CLIENTS

7 of the top 10

CUSTOMER BASE INCREASED BY

IN LAST THREE YEARS

25B

53% 3000+

150% ANNUAL PAGES UNDER CONTRACT

2011 TCV GROWTH MPS CLIENTS

Recognition

Named HP #1 in MPS

#1 MPS Provider

HP Named “Leader” in

Completeness of Vision

©2010 HP Confidential 4

4

BUILDING OUT “THE STACK” Extensive portfolio

HP partnered

solutions

HP acquired solutions/services

HP developed solutions

HP devices

Smart

Web

Printing

Universal

Print Driver

Output

Server

HP partnered solutions

HP applications

CLOUD

MPS Smart

Decision

Suite FutureSma

rt

RETAIL

PHOTO

SOLUTIONS

FO

UN

DA

TIO

N S

OF

TW

AR

E, S

ER

VIC

ES

AN

D

SO

LU

TIO

NS

©2010 HP Confidential 5 5 ©2010 HP Confidential

10–

30%

50

%

25

%

HP’s Strategy in Enterprise

Key Trends & Needs Outcomes Strategy

• Automate paper-based processes

• Improve information Security

• MFP on-ramp and off-ramp

• Network-based management tools

• Fully utilized devices

• Toner fulfillment and maintenance

• Device/Vendor consolidation

• Improve user device ratios

• Reduce environmental impact

6.1

% o

f re

ve

nu

e s

pe

nt o

n d

ocu

me

nts

MANAGE ENVIRONMENT

OPTIMIZE INFRASTRUCTURE

IMPROVE WORKFLOW

MA

NA

GE

D P

RIN

T S

ER

VIC

ES

IMPROVEMENT IN

DOCUMENT PROCESSING

INCREASE IN

DEVICE UTILIZATION

COST REDUCTION

Fragmented Burdened Office Costs

P.6

Organizational Processes

Workflow

Infrastructure

Management

10% 28% 47% 5% 5% 5%

Source: ALL Associates Group

End User Time • Computer Interaction

• Output Equipment Interaction

• Preparation, Collection, and Finishing

• Problems, Errors, and Mistakes

Document Management • Document Storage and Archival

• Document Retrieval

• Document Distribution

• Document Capture and Indexing

Visible

Hard Costs • Hardware

• Consumable

s

• Maintenance

• Paper &

Power IS Support • End User

• Device Management

• Output Management

• Network Management

IS Infrastructure • Network

• Application

Programming

and Maintenance

• Software

and Licensing Administration,

Purchasing,

and Facilities • Facilities Costs

• Product/Service Acquisition

Processes

• Contract and Billing

Processes

• Internal Service Delivery

The full costs are often not realized…

HP’s suite of services is scalable and flexible

4/19/2012 7 © 2011 Hewlett-Packard Corporation. The information contained herein is subject to change without notice. HP Confidential

HP Managed Print SERVICES

-- Asesment, Discovery and Design

- Hardware financing

- Implementation

- Educational (training)

- SLA based maintenance services

- IMAC services

- monitoring and reporting services

- Toner cartridges and

imaging drums

- Maintenance Kits

- Staples

… proactively delivered

all over the country.

…used supplies

retrieval and recycling.

- Laserjet MFPs

- LaserJet printers

-Designjet printers

-Business InkJet

- Accessories

- Printing solutions

HP MPS Model (Managed Print Services)

Services Consumables Hardware

…based on a 4 years Full Service contract, with flexible billing options

…the HP “turn-key” printing solution

Job Accounting – How it Works

10 4/19/2012

Job tracking data

•User I.D.

•User machine

•Print Server

•Pages processed

•Paper size

•Media type

•Number of copies

•Duplex information

•Color/monochrome pages

•Print/copy/fax/e-mail jobs

•Cost Center

•Time printed

•Job Title

11

Secure & pull printing: exemplu

PUSH

system

2) Documentele sunt stocate in HDD-

ul echipamentului pana cand sunt

eliberate de catre user

SAP R/3

Server

Cerere

Print

PULL

system

1) Documentul e trimis catre server

2) Documentul e stocat securizat in server

3) User-ul poate aduce documentul catre ORICE echipament, prin cod PIN, card de proximitate sau

magnetic, amprenta…

1) Documentele sunt trimise criptate catre o anume imprimanta

12

Reduce Costs

Streamline Workflows

Preserve Capital

Mitigate Risks

Improve Productivity

Decrease Environmental

Impact

Key Business

Benefits

HP’s Managed Print Services Delivering proven business benefits

©2012 HP Confidential

13 19 April 2012 HP Confidential

HP’s approach to enterprise printing

O p t i m i z e i n f r a s t r u c t u r e

M a n a g e e n v i r o n m e n t

I m p r o v e w o r k f l o w

C u s t o m e r n e e d s

R e d u c e c o s t s

I m p r o v e I T a n d b u s i n e s s e f f i c i e n c i e s

I m p r o v e b u s i n e s s o u t c o m e s

C u s t o m e r b e n e f i t

B a l a n c e p r o d u c t i v i t y a n d c o s t s

I n c r e a s e I T p r o d u c t i v i t y a n d

s y s t e m a v a i l a b i l i t y

S t r e a m l i n e w o r k f l o w s a n d

i n c r e a s e c o m p l i a n c e

R O I

Managed Print Services

CO

ST

P

RO

DU

CT

IVIT

Y

/

Industry trends:

• Up to 95% of business decisions are based on a document.

• Information is doubling every 18 months.

• 85% of business information is unstructured.1

• Storage of these documents is an issue.

• You can't find information when you need it.

– Slow to respond to customers

– Slow to respond to the marketplace with innovation

– May not be in compliance with security regulations

1IDC

HP capture solutions overview

Unstructured Paper or Electronic Documents

Capture

Process and transform

Route

Scanners or MFPs initiate the scan process Indexing and categorizing via control panel

OCR/ICR Data correction

Data extraction

Data validation

Encryption/ decryption files

Forms recognition and management

Zone recognition

Notification options

Barcode recognition

Image enhancement and management

File conversion

Reports Mail Fax Shipping Documents Applications Contracts Invoices

HP end-to-end, comprehensive solutions Bridging paper and digital workflows

16 19 April 2012 HP Confidential

© 2010 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

Customer Communication Management Solution

Exstrea

m

For Collaborative Enterprise

Your business challenges

18

Streamline processes for communicating

with customers

Reduce heavy load & work peaks for IT

Reduce print/mail production costs

Attract, retain, and grow customers

Reduce expensive calls to customer service

HP Exstream Values for your Business

• Reduce costs by as much as 80% through simplified document design and production and reduced paper and postage

• Get compliant communications to customers faster as much as 85% faster by streamlining business processes and giving marketing and business users collaboration tools

• Attract, retain, and grow customers by improving the customer experience and improving response rates as much as 10x

19

From the customer’s point of view

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Web self-service Customer

service

Front office employee

Bills and statements

Carol Variable

Messaging and

customer data

Personalized

message

Continue Continue

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Carol, Text Network allows you to send and receive unlimited text messages between friends and family. Sign up now at www.NetGlobal.com

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Jane

Customer data

Web-service

collected data

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System data

Insert timely,

relevant

messages at run

time

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Marketing user

123-456-7890

Nationwide+ Data Access

SmartEssentials

SmartEssentials+

SmartEssentials+ Data Access

Nationwide

Nationwide+ Data Access

Nationwide+ Data Access P

Submit Submit

Update

notification

Submit Submit

Jane S Jones 509 555 5149

2357 Baker Street Cell Com

Lexington KY 40515

carolmjones

Login Login

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123-456-7890 Continue Continue

It was a pleasure speaking with you, Carol. Have fun at the big game on Friday!

Text usage data

triggers text

message

Continue Continue Continue

Working with interactive document

21

Create image

pick lists

Create

sections of

editable text

Protect required

content

Interactive communications

Reduce

complexity

• Enterprise platform for all communications

• Interactive, on-demand, and structured document applications

• Data / content agnostic

• Multi- channel support

Streamline

document

processes

• Rapid development

• Business user control

• Automated workflows

• Automated conversion utilities

• Reduced testing

Improve

customer

experience

• Incorporate current content in real time

• Customer’s language/preferred channel

• Integrated cross-sell promotions and offers

• Ensure compliance

The HP Exstream difference It’s not IF you can do it, but HOW you do it that counts

22

CLAIMS CORPORATE

CONTENT POLICY

ADMINISTRATION WEB PORTAL ECM Enterprise

content

Delivery

channel

PRINT/MAIL

FULFILLMENT

SMART PHONE WEB EMAIL/FAX CUSTOMER-FACING

EMPLOYEES

REDUCE COMPLEXITY with a proven enterprise platform, based on open standards, for all customer communications regardless of complexity, variability or customer-preferred delivery channel

23

Interactive On-demand Structured

scheduled or

real-time

customer-

preferred delivery

channel

HP CUSTOMER COMMUNICATION SOLUTIONS

TAKE THE FAST TRACK TO BETTER COMMUNICATION

24

with one, enterprise platform to design, create, manage, and deliver all communications

STREAMLINE DOCUMENT PROCESSES

Output and production workflow

Design and deployment

Data and content integration

Testing

Interactive communications

Remote collaboration

25

Design and deployment

XML files Data files ODBC Corp content Web services SOAP Message queues Others

Edited Live document

DXF DDA

Browser- based

designer

Design Manager

Design

database

Package file

Testing tools Postal sorting and bundling

Print outputs Electronic outputs

Live documents

LiveRepository and

LiveWorkflow LiveEditor

PDF Quark InDesign

Production output and testing tools

Data and content integration

Intelligent, interactive documents

On-demand delivery

• Email

• Local print

• Save as PDF

Designer

HP Exstream architecture Based on open standards

Getting started with HP

The information contained herein is subject to change without notice

Conduct a program or

workshop

• HP Imaging & Printing

Strategy Consultation

• Print Policy Workshop

• Industry Workshop

Perform an

assessment

• Managed Environment

Assessment

• Eco Printing

Assessment

• Workflow Discovery

Optimize your

business results

19 April 2012 26 HP Confidential

Build a plan with consultations, workshops, and assessments

© 2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

Happy HP MPS Customers in Romania

27 4/19/2012

Thank you

cristian.gilmeanu@hp.com

4/19/2012 29 The information contained herein is subject to change without notice