hp business service mgmt. · hp business service management (bsm) operational intelligence 360...

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

HP Business Service Mgmt.

What’s NewBSM 9.25 & Omi 10

March 10, 2015

Joe Hasenohr, Ryan Huneidi

HP Software – Technical PreSales

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

Agenda

• Business Service Management Overview

• Snapshot of Latest Product Revisions

• BSM 9.25 – What’s New • Platform & UI Enhancements• Business Process Monitor• Real User Monitor• SiteScope 11.30

• OMi 10


HP Business Service Management (BSM)

Operational Intelligence 360 degree visibility Heterogeneous support

Comprehensive intelligence and analytics to deliver operational excellence

Public cloudPrivate cloud Managed cloudTraditional

Intelligence on comprehensive data to ensure optimum IT performance


Featuring the Run Time Service Model

Ensure optimal IT performance and availability…in a dynamic world

HP Business Service Management

Business Service Management

Unique RTSM engine

Patented Analytics: IT’s crystal ball

Huge Installed Base

Operational AnalyticsActionable analytics from events, logs, metrics & topology data

Comprehensive visibility and monitoring of hybrid IT

Infrastructure Management●●

Consolidated management, accelerated root cause analysis

Operations Bridge

End to end composite application performance management

Application Management


Run-time service modelComprehensive, automated and up-to-date model for dynamic services

Universal event

correlation &

service intelligence

• End-user experience

• Transactions

• Application diagnostics

Application performance management

Infrastructure performance management

APM is tightly integrated with HP Business Service Management

End-to-end monitoring from a business service perspective!

• Server

• Network

• Virtualization

• 3rd party monitoring tools


• APM (BSM) 9.25

• Business Process Monitors (BPM),

• Real User Monitor (RUM)

• Diagnostics

• OMi 10

• SiteScope 11.30

• NNMi 10.01

• Operations Manager

• OMU/L 9.20

• OMW 9

• Ops Agent 11.14

HP Business Performance Management PortfolioLatest Product Releases

• Operations Analytics 2.2

• Service Health Reporter (SHR) 9.40

BSM 9.25


BSM 9.25 - Release themes and new functionality

Simplification (platform too)• No DB licensing required for test environments.• Multi LDAP.• Reduced dependency on Java applets!• Platform Updates

RUM / BPM• RUM

• TLS 1.1/1.2 support• Improved VDI support• Updated Geo Location DB• Stopped Page support

• BPM • New interface in App Owner Zone• Real Device monitoring with HPMC• Support LR 12.02

APM

New content• App Owner Zone (BPM, Watch List

and SLM).• Three new System Health

monitors.• Geo Map with day/night

visualization.• REST API’s for user mgmt.• OMi 10 integration

BSM 9.25 – UI Enhancements


App Owner Zone

Highlights:

• New, simplified flows displaying the most important data to the people who need the information.

• Developed using HTML5 UI and are mobile device friendly.

• Can be set as a user’s BSM landing page.

Contents:

• Service Health – SH App (Watch List)

• Service Level Management – SLM App

• Business Process Monitor – BPM App


App Owner Zone (cont.)Removed applets from:• Reports (annotation tool is disabled by default)

• MyBSM (partial)

• Geo Map

Added “App Owner Zone” without use of Java applets (HTML 5)

The following BSM components still require a Java applet:• MyBSM components: Top View, Topology Map, Neighborhood Map, Problematic Sub Tree

• Administration: End User Management (EUM), Service Level Management (SLM), Service Health (SH), Downtime Management, Locations

• Health Perspective View in OMi

• Run Time Service Model (RTSM) Administration


App Owner Zone

User can enter App Owner Zone from BSM landing page by clicking the dedicated link.


App Owner Zone - Service Health (Watch List)

• User chooses relevant Services, Applications, and other business CIs.

• Each time the user opens the Service Health (Watch List) App page, the status of the selected entities are displayed.


• Basic Service Health use-case

• Click to the problematic CI to see Health Indicators.

• NOTE: No drilldown to other reports.

App Owner Zone - Service Health (details)


• Initially, the user chooses relevant SLAs.

• Selecting an SLA shows details.

App Owner Zone – Service Level Management


App Owner Zone – Business Process Monitor


Updated IP to city database and no applet required…

Geo Map – day/night visualization


Search for a CI even if it is not revealed

Top View – advanced find

Configured in: Setup and Maintenance Infrastructure Settings (App = Service Health Application) (Top View Properties) “Maximum number for search levels”


With one click a user can add “All CI’s” or just the “First Level CIs”

Watch List by View

NOTE: BSM retains the original “Watch List” GUI component.


Problematic Subtree – Cross Views

• The component to simplify isolation flow.

• Shows all suspected HIs through the sub tree that affects the root status

• Shows wiring between node in the tree and HIs window


Downtime scheduling improvements

Allow for more complex scheduling based on -(first, second, third, fourth, last) + day of week + monthly gap.

1-12


Feature reminder - Data Correction/Downtime

You can define SLA data correction schedules to make retroactive adjustments to SLA data. Please note that a downtime only affects future data.

Use case:You discover that testing of an application is causing disruption to a server monitored by your SLAs. The testing will continue for an hour a day over the next week, so you define a Downtime (in the Platform Administration Downtime Management page) for the future testing.

But you also want to exclude from your SLAs the data from testing periods that have already taken place, so you define an SLA data correction schedule for those time periods. The data correction periods are excluded from SLA calculations, and are marked with Downtime status in Service Level Management reports.

In addition, the Downtime Event Description area displayed in reports (displayed by enabling the option in the Advanced Options dialog box), provides information on data corrections that are applicable to the report.

After defining or editing an SLA data or correction schedule, you need to run recalculation on your SLAs so that the data changes are applied to the SLAs.


Data Correction/Downtime applied to multiple SLAs

Usage1. Select the CI Filter that you want

to apply the correction to (for example a list of business transactions).

2. Select which SLA’s you want to be taken into account (select an individual one or a”All SLAs”).

Before this update you would need to apply data correction separately to each individual SLA based on a selection of CIs.


Ability to create “regional” SLAs

Region

The geographical area from which the SLA is calculated when creating reports.

In this example it would include all locations in Canada (i.e. all child locations in the locations tree under Canada).


Use-case

Multiple LDAP Server support

Problem:

• Customers have multiple LDAP domains not integrated together.

Goal:

• Allow multiple LDAP servers.

Solution:

• Define several LDAP’s in Admin pages.

Limitation:

• No support for same user name in several domains.


• Downtime scheduling improvements

• Ability to create “regional” SLAs

• SLA Data Correction/Downtime adjustments - define SLA data correction schedules to make retroactive adjustments to SLA data.

BSM 9.25Miscellaneous platform features


• Multiple LDAP Server support

• REST APIs for user management – this API enables you to get, add, and delete users.

• Provide for a Default time zone for new user creation.

BSM 9.25Miscellaneous platform features (cont.)


BSM 9.25Platform Enhancements

• MS SQL Server 2012 Developer Edition (dev/test only)

• Oracle 12c

• Web Client

• Java JRE 1.7 u71

• Firefox 31

• IE 11 (Compatibility Mode)


BSM 9.25Best Practices Documents

http://softwaresupport.hp.com


Run Time Service Model

Ensure optimal IT performance and availability…in a dynamic world

HP Business Service Management

Business Service Management

Unique RTSM engine

Patented Analytics: IT’s crystal ball

Huge Installed Base

Operational AnalyticsActionable analytics from events, logs, metrics & topology data

Comprehensive visibility and monitoring of hybrid IT

Infrastructure Management●●

Consolidated management, accelerated root cause analysis

Operations Bridge

Application ManagementEnd to end composite application performance management


Mobile CloudDevOps• HP Business Process Monitors - Identify

issues using global synthetic transactions before your customers find them

• HP Real User Monitor – Capture each real

user experience, transactions and behavior from every location

• HP Diagnostics – Drill down into application

performance

360 degree view of application health

HP Application Performance Management

Business Process Monitor (BPM) 9.25

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.34

Business Process Monitor 9.25 – What’s New

• Inclusion of BPM Reports in the new “App Owner Zone” (covered earlier)

• Support for LR/UFT version 12.02 (see next page for details)

• Support for IE, Chrome and FireFox browsers

• Mobile Real Device monitoring with HP Mobile Center


What does the LR 12 get you?

• Oracle-Web – This new enhanced protocol replaces Oracle Web App 11i

• Support for the latest versions of Flex and Granite DS

• Web Services support for SOAP 1.2

• TruClient – New object identification method, providing better control over scripting and allowing you to create an extensibility mechanism

• Support for the latest versions of Xen Desktop and NetScaler Access Gateway

• Proxy recording for Java over HTTP, Oracle NCA, and Oracle - Web protocols

• Support for GWT 2.5 and 2.5.1

• VuGen 12.02 – Reduced memory consumption for VuGen and new runtime settings for Web-based protocols.

NOTE: for full details see “ What‘s New in LoadRunner 12.02 ” in the VuGen User Guide


iOS/Android

UNIX

Mobile Carrier

Infra

API’s

WEB

Database

99.5%

99.4%

99.7%

99.4%

99.3%

99.2%

99.8%

End user 82.0%

Operation perspective

Customerperspective

Why its critical to monitor with HP Mobile Center?

Services may be impacted even when system availability looks “green”

The business wants to know the health of the whole business, not the underlying infrastructure


… using the same familiar flow…

BPM 9.25 extends monitoring to real devices

1. Record and customize your scripts with VuGen (TruClient Mobile Device) for a specific mobile device and application.

• Device is tethered via USB to a licensed HP Mobile Center instance.

• Both Android and iOS devices are supported.

2. Upload your script to BSM (embedded in the script is the URL to the HP Mobile Center, a specific device and specific application).

3. Deploy the script, set a schedule, thresholds, and alerts as you normally do.

• NOTE: script will run on the HP Mobile Center and device you chose in the recording.

4. At runtime, the proper device is reserved at the HP Mobile Center instance and the script is played back using the WiFi connection or the devices data plan.

5. Measurements are sent to BSM and processed as usual.


BPM Real Device Monitoring - overview

Record1HPMC

Recorded machine ( or one of the Players)

TruClient

Dashboard, Reports, Alerts and SLA3

Replay 2

AppPulse Activeor On Premise BSM

New York

London

HP MC

PrivatePOP

HP MC

PrivatePOP


BPM Real Device Monitoring requires each mobile device to be connected to a HP Mobile Center server in each location from which you want to monitor.

BPM Real Device Monitoring System Architecture

HP BSM

HP Mobile Center (Linux)

2G/3G/LTE

MobileDevice

Pool

WiFiBPM 9.25

USB

NOTE: not shown is the back-end application hosted in the data-center or private cloud or public cloud or a hybrid of this (as it does not matter).

LANWAN/LAN

Mobile Location

Mobile Center Environment

Real User Monitor (RUM) 9.25

• Support for Microsoft Windows Server 2012 (64-bit) Standard Edition

• Upgrade of RUM modules to Java 1.7 update 72

Real User Monitor (RUM) 9.25Support Matrix

Real User Monitor (RUM) 9.25Citrix VDI-based applications

• Simplified configuration for applications using Citrix

• Improved Isolation Flow for Citrix-based applications

• Session distribution by Citrix properties

• Enriched Application Health report showing impact of Citrix measurements on overall health

Real User Monitor (RUM) 9.25Improved Isolation Flow for Citrix-based apps

• Tracks the VDI user to determine whether the problem is related to Citrix or to the Application

• Enrichment of application with VDI metrics.

• Trace user by VDI/App user name.

• Prior - RUM followed the HTTP/S session between the VDI Server to the Application Web Server but was not aware of the traffic between actual User & VDI Server.

• RUM correlates between the VDI Session (Citrix ICA protocol) and the HTTP/S session to the front Application. • RUM presents the VDI Latency over the related Web Application Session and supply various reports and graph to present the VDI

performance related to the front application monitored. (Only Web Application supported.)

• Analyze overall behavior of app sessions by Citrix properties (VDI User Name / VDI Server IP)

• Slice and Dice application sessions according to Citrix session properties

Real User Monitor (RUM) 9.25Improved Isolation Flow for Citrix-based apps

Improved Isolation Flow for Citrix-based apps

TLS VDI GEO DB Static conf Stopped pages TX Match Support Matrix

Sessions Distribution per Citrix Properties


Persona: App Owner, App SupportUse case description: review overall behavior of app sessions by Citrix propertiesSolution: Slice and Dice your application sessions according to Citrix session properties (as well as other application session properties)

Simplified configuration Citrix based apps


Persona: App Owner, App supportUse case description: Defining an application which is consumed over Citrix in BSM adminSolution: Simplified configuration for adding Citrix tier

Updated Geo Database


Design partners:

• For both Mobile and sniffer-based traffic• Based on MaxMinddatabase mapping of IP to CITY-STATE-COUNTRY

Static configuration for extracting user date on mobile applications


Design partners:

• Allowing more flexibility under the security restrictions on mobile applications monitoring –no need for the mobile devices to pull configuration out of the CM probe on application launch. The Extracted content configuration will be apply on the instrumentation process.

• A page canceled by the user before it finished downloading.

• E.g. - page stopped by timeout on client side-client initiates close of TCP connection if server did not respond.

Real User Monitor (RUM) 9.25Stopped Pages Support (Cancelled action / Cancelled operation)

Real User Monitor (RUM) 9.25Stopped Pages Support (Cancelled action / Cancelled operation)

• Track how often users cancel page downloads

• OOB event enabled

• Updated calculation for the server time in case of stopped page

• Drill to session details to investigate the stopped pages event and the preceding actions

Stopped pages


Persona: App Owner, App SupportUse case description: Ability to track how often users cancel page downloadsSolution: New OOB event that needs to be enabled

Updated calculation for the server time in case of stopped page

Stopped pages


• Use case: Investigate stopped pages. Start with the event summary and see stopped pages by Actions • Drill to session details to investigate the stopped pages event and the preceding actions

Stopped pages


• Use case: View Stopped pages for defined Actions • Drill to session details to investigate the stopped pages event and the preceding actions

Transaction matching


Design partner: (major GSM provider in Turkey)

“Customer wants an optional transaction to be considered and calculated only when actions A,B,C,D occur exactly in this orderand without middle actions or reoccurrence of the defined pagesbetween them”


Real User Monitor (RUM) 9.25What’s New• Improved isolation flow for Citrix-based apps

• Improved support for VDI-based applications

• Static configuration for extracting user date on mobile applications

• User stopped/canceled pages

• TLS 1.1/1.2 support

• Prior to RUM 9.25 requested TLS 1.1/1.2 be disable in order for the probe to decode the traffic. Now added full support for TLS (Transport Layer Security) versions 1.1/1.2 based traffic

SiteScope 11.30


SiteScope 11.30What’s New – Licensing & Packaging

Point-based model OS Instance, URL, & Transaction

• Community Edition - limited functionality (25 OSI & URL) perpetual license. Community support only

• Trial. one-time 30-day trial license

• Premium/Ultimate Edition. Provides full SiteScope functionality, including integrations, SiteScope APIs, SiteScope Failover, and the use of enterprise monitors and templates.

OSi Premium Edition includes SAM functionality, all Solution Templates, and WebSphere MQ, and COM+, & Application Monitors

OSi Ultimate Edition includes Premium functionality plus SLM and SHA for SAM related data only


SiteScope 11.30Platform Support• 64-bit operating systems and 64-bit Java versions. (32-bit and 32-bit on 64-bit

installers no longer available)

• Solaris, MS 2003 platforms deprecated (monitoring MS2003 still supported)

• Client System Requirements• Microsoft Internet Explorer 11,

• Safari 8.0 on Mac OS (10.10 Yosemite)

• Mozilla Firefox 31.2.0 ESR.

Ref: HP SiteScope - What’s New (v11.30)