moving to service centric management with hp omi…title: steps to a successful bsm implementation...

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2

Featuring the Run-Time Service Model

HP Business Service Management

Business Service Management

Forrester &

Gartner Leader

Ops Analytics the next big thing!

Unique RTSM engine

Patented Analytics: IT’s crystal ball

Huge Installed Base

Operations Analytics Actionable analytics from events, logs, metrics & topology data

Ensure optimal IT performance and availability… in a dynamic world

Comprehensive visibility and monitoring of hybrid IT

Infrastructure Management ●●

Consolidated management, accelerated root cause analysis

Operations Bridge

End-to-end composite application performance management

Application Management


Run-time service model Comprehensive, automated and up-to-date model for dynamic services

• End-user experience

• Transactions

• Application diagnostics

Achieve operational excellence… in a dynamic world

HP Business Service Management

• Server, Network, Storage

• Cloud Environments

• Virtualization

• 3rd-party monitoring tools

Universal event

correlation

and

Operations

Intelligence

Reduce MTTR

Reduce OpEx

Improve health

of business

services

Application performance management

Infrastructure management


This is what we need to serve the business!

… but how to get there best?


The Journey to a successful BSM implementation


… but there is much more to consider

Using the right tools is important

Reactive

Applied

Managed

Proactive

Predictive

Consider your starting point scenario

- OM Classic User (OM Windows or OM Unix)

- BSM EUM user with a non-embedded

- event console

- Multi-console user for different areas: network, server, application

- Starting from scratch. You are building a new IT Operation Management infrastructure

Consider where do you want to go

- BSM is not only a fancy user interface on top of OM

- Look for an Operations Bridge?

- Want to move from Node-Centric Monitoring to Service- Centric view?

- Bespoke vs. Out of the box

- Want to measure your IT?

- Want to use advanced correlation scenarios for event reduction?

- Want to introduce automatic monitoring when new servers are added or infra topology changes?


Stages to success

Business Service Management

• React to infrastructure events

• Domain centric infrastructure component monitoring

Stage 1

Reactive • Apply operational KPIs

within domains • Events consolidation (DC

level) • Infrastructure Discovery • Synthetic transaction and

application monitoring for critical apps

Stage 2

Applied • Manage operations

through organization standards and processes

• Service-centric operations management

• Root cause analysis • Manage end-user

experience • Service Desk integration

Stage 3

Managed • Pro-active service

operations. • Enterprise-governed

standards • Service impact analysis • Application performance

management • KPI-based service

dashboards • ITSM Integration • Automated remediation

Stage 4

Proactive • Predictive service

operations • Continuous Service

improvement • Service capacity planning • Real-time analytics to

predict events • Integrated across IT service

lifecycle

Stage 5

Predictive

Business Service Management Infrastructure Management

Journey to Predictive Service Operations


Operations Management Disciplines

Business Service Management Infrastructure Management

Journey to Predictive Service Operations

Discip

line

s

Time to Maturity

Basic Advanced Matured

Stage 5 Stage 1 Stage 2 Stage 3 Stage 4 Stage 5

Infrastructure Management

Event Management


Event Management (Consolidated)

Config Management (MA for Agents)

Application Performance Mgmt


Event Management (Gamified)

Config Management (MA for Apps)


Service Modelling

Process Automation



Config Management (MA 3rd Party)


uCMDB integration

Integrated Process Automation

Service-Level Management

Service Analytics



Configuration Management


RTSM

Integrated Process Automation

Service-Level Management

Service Analytics

DeDuplication / Filtering Correlation (Stream) Correlation (Topology) Correlation (Topology) Correlation (Topology)

Policy Templates

Impact Graphs


Grow maturity and add additional benefits over time

OpsBridge Implementation Options

Consolidate Events

Control Events

Efficient Operator workflow using

modern UI

Increased user motivation

through Gamification

Easy tuning

Automated monitoring

configuration

Add reporting with SHR

Add End-User Perspective

Self-service / automation

Business service centric

Business service context Adjusted SH calculation

correlation

event enrichment & automation

Add topology as needed / start with ootb topology / add more topology for certain applications/areas over time

TBEC Context-specific

tools/graphs Topo-aware views

Topology-based monitoring

configuration

Complement infrastructure monitoring with end-user perspective

Business-service related reports


Don’t try to do everything at the same time

Steps to introduce various BSM products (1/2)

• Plan your every single step, mainly the first one: The Model.

− Design it, you could implement the model stage by stage

− The RTSM permits to design or import from external tools Business Service topology: UCMDB, Atrium, Troux or others.

− Define a subset of Business Services and use them to drill any perspective

• Plan how events are mapped to CI and understand the meaning of events.

− This will help you implement advanced BSM features like dashboarding and correlation or SLM

• Introduce E2E

− E2E will give you a Business level View


Don’t try to do everything at the same time

Steps to introduce various BSM products (2/2)

• Build a dashboard to cover new monitoring tools

• Evaluate a CLIP scenario:

− Service Manager integration

− Automation tools to help incident fast resolutions (mainly Operation Orchestration)

• Introduce Correlation to achieve event reduction and decrease MTTR

• Complement the OpsBridge with OpsAnalytics

• Evaluate SLM to measure your IT against contracts with customers

RTSM

OM classic

E2E

SiteScope

3° Party tools

BSM/OMi

SM

OO

OpsA


HP explains you how to start your journey

Reuse HP knowledge

• Use the RTSM Best Practice to design a fully compliant model and understand quickly how to implement and tune it. (http://support.openview.hp.com/selfsolve/document/KM00412300)

• Follow the End-to-End Service Monitoring in IT environment Best Practice. It will explain how to deploy and implement smart end-to-end service monitoring solutions to ensure adherence to the level agreed upon between the service provider and the service consumer. (http://support.openview.hp.com/selfsolve/document/KM00446629)

• Other valuable readings:

• Mobile Monitoring (http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/Business-Process-Monitoring-for-mobile-best-

practices-for-you/ba-p/6171311#.UlvSSFARCSo)

− Service Health Best Practice (on HP SW Knowledge Base site)

− Topology integration: OM and NNMi (in the standard docs)

… and if you want an expert guide for your journey, ask to HP SW Professional Services

http://support.openview.hp.com/selfsolve/document/KM00412300

http://support.openview.hp.com/selfsolve/document/KM00446629

http://h30499.www3.hp.com/t5/Business-Service-Management-BAC/Business-Process-Monitoring-for-mobile-best-practices-for-you/ba-p/6171311


























Steps to introduce an Operations Bridge


Aggregate • Single pane of glass across performance, events & topology • Consolidate the data across all point tools

Control • Correlate data to find root cause via the RTSM

• Automate actions & monitoring

Team • Collaborate across silos & teams

• Gamify to engage operators and unlock efficiencies

Simplifying your complex world

HP Operations Bridge allows you to “ACT”


Evolution towards the new style of IT

ACT: Step up the value with OpsBridge

Consolidate Events

Event-Driven Correlation

Add End-User Perspective

Service-Centric Management

Self-Service & Automation +Value

+Value

+Value

+Value

Improve the Health of your Business

with reduced cost and better MTTR

+Value


Step 1: Consolidate Events


• Consolidate events from various domain tools

• Single Pane of glass

• Simple model (mainly node-centric) from BSM connectors, via CMS sync or auto-created

• Event-driven Health Indicators

• Nice overview via Event Dashboard - views and filters to understand impact


Step 2: Event Driven Correlation


• High Quality Events • Remove duplicates • Good-Bad correlation • Check for missing events • Suppression and storm detection • Enrichment (CI, owner, location,

knowledge base, …)

• Event reports via HP Service Health Reporter

• Auto-remediation (e.g. using HP Operations Orchestration)

• Connect Ticket System (e.g. using HP Service Manager)


Step 3: Add End-User Perspective


• Complement infrastructure monitoring with end-user perspective

• Model/discover business services and business applications (following modeling best practices)

• Probes for selected business apps and services (e.g. HP RUM/HP BPM)

• Understand current health in addition to event-driven status

• Topology-Based Event Correlation (TBEC) to further reduce events and pinpoint root causes

• CI centric monitoring – tune parameters


Step 4: Service-Centric Management


• Prioritize events by business impact • Update ticket integration with

business impact • Service health dashboard showing

various KPIs, service watch lists, etc. (following service health best practices)

• Service centric x-domain reports using HP Service Health Reporter

• Service-Level Management to ensure that important SLAs are met


Step 5: Self-Service & Automation


• Self-Service for consumers of IT • Service portals

(e.g. integration with HP CSA) • Monitoring as a service • SME can tune monitoring

• OMi Monitoring Automation to: • automatically monitor highly

dynamic environments (new apps, scale-out, moving servers, …)

• automatically configure monitoring tools such as HP SiteScope and HP Operations Agent


Analytics to understand the unknown


complementing the Operations Bridge

HP Operations Analytics

Prepare

Big Data store for IT

Connects to all your operations data Stores, indexes and understands

Autom. Analytics

Self-calibrates via machine learning Predicts future behavior

Instant replay

Recreates history with beautiful visualizations Isolates trouble in time… in context

Predict Pinpoint

NOTE: all product views are illustrations and might not represent actual product screens.


Use modern big data technologies to analyze logs, events, metric and topology

Quickly resolve problems never seen before

Compose search in context

Specify time


Analytics dashboard within MyBSM

Powerful & Easy

Launch in context of an event

Analyze what happened

e.g.:

• On a given host

• During a specific time period

NOTE: all product views are illustrations and might not represent actual product screens.


What else is important?


Have a safe journey to a successful OpsBridge implementation

Tips, Tricks and Pitfalls

• Don’t fly too fast! Ensure that value is gained before implementing another step.

• Follow best practices documented by HP. This will help to reduce required customizations, …

• BSM/OMi is not simply a new version of OM: Prepare to gain additional values.

• Integrating existing domain tools may help to introduce the central operations bridge function

• Mature your model (services, infra elements, dependencies, …). The up-to-date RTSM will help to reach a high level of automation.

• Extensive use of “Close and reset health indicator” may indicate that value of event driven correlation / status is not fully achieved yet.


Get Started Now !! Go here: https://hpln.hp.com/group/business-service-management

In trouble? Get help on your BSM community!

• Find answers, interact with community members

• Browse through the Content Catalog for BSM Content from HP, Partners & Customers

• Visit Expert Blogs for tips, tricks, hints

• Share your integrations, snippets, scripts, articles and everything else the community can benefit from

• Contact HP experts on BSM products and the solution in general

How you can benefit?


Thank you


Backup Slides


Journey 1

Evolution towards the new style of IT

OpsBridge: reduce cost and gain efficiency

Separated domain tools

Centralized Event Management

Domain Manager

Advanced Management Cockpit

Automated Configuration

Node-centric Monitoring

Event Reduction

Ops Bridge Operational

Efficiency

Cost

Reduction

Event Correlation

Advanced MOM

Single pane of glass Service watch list Federate 3rd party

Automated monitoring configuration Self-service config

Service-centric Monitoring

Model based

KPI driven Bottom-up / top-down analysis X-domain reporting & forecasting

Infrastructure & Application Event & Performance

Central console Federating all sources

De-duplication Message storm Advanced filters

Stream & topology based

Root cause analysis

Predictive Automated base lining Ops Analytics

moving to service centric management with hp omi…title: steps to a successful bsm implementation...

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