How to use digital media to enhance the clients own capabilities and decrease

your workloadPsyc h o l o g i s t

S h a r t h a n S i m o o n s

s h a r t h a n@ 2 5t i m e. no

N o rd i c Fa m i l y T h e ra py & T h e F u t u re , 1 3 - 1 6 A u g u st 2 0 1 4 , Tu r ku , F i n l a n d

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Challenges for the therapist-Repeating task of giving the same information over and over again etc.. over telephone or in person

-Not the same reference point between therapist to therapist and office to office

-Increased demands

-Not easily scalable service

-Usual solution: work harder and not smarter

-Empowering clients

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Joris_Louwes

Challenges for the clients-Negative preconceived ideas of therapy, psychologist & etc.

-Clients who find therapy very embarrassing

-Long waiting lists

-Can not afford professional help

-Traveling and traveling costs

-A generation of clients who use the internet (googling, smartphones) are asking for more information

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Digital mediaAudio, video, and images that exist in a computer-readable format, and can reside on a local device (CD, DVD, hard drive), or remote location (website)”Digital Media". Technology Brief. University of Guelph. September 2006. Retrieved 01 August 2014.

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Visitors

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How it can help mediation Before

-Preparing the clients

-More specified questions

-Know what to expect.

-Referring clients to page instead of answering a telephone call

-Good for new therapists

During mediation -Getting to know the document for later home use

-Gives tips and examples

-Using the standardized program in a flexible way during the sessions

After-What to do if this or that happens

-Where to get future help

-They can easily change the document. A living document.

-Does not become dependent on an office

-Less time used to follow up

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My feedbackMultiple choice and open ended questions.

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Responses of the clientsN=74 from all over the country. The questionnaire was issued by the web page Samværsavtalen.no. Every one who entered (1,550 visitors that month) could fill out the questionnaire. Response rate= 4,77%

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Graph from questionnaire clients n=74

9%

31%

29%

28%

1% 2%

2) How do you use Samværsavtalen.no?

Using it to quickly locate the helpfullinksUsing it to write Visitation agreement.

Using it in order to understand betterwhat visitation concerns.Using it to prepare me for mediation

No answer

Other * (Job-related, work at fam.Office)

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Yes46%

No15%

No answer16%

Do not know, first visit22%

Other1%

3) Have the use of Samværsavtalen.no helped you to become better prepared for mediation / parent collaboration?

Yes

No

No answer

Do not know, first visit

Other

4) What do you think is good with Samværsavtalen.no?“Form, objectivity.”

“clear "advice" / agreements.”

“There is much useful information in one place.”

“Seems like a neutral place to get information. Very, very nice. Out of everything else that exists online, , it seems like everyone is in constant conflict with each other. Liberating to find a place without propaganda for either side. Nice that it is not possible to comment on what it says on the page, good with this one[this questionnaire] can provide feedback.”

“Point out issues that may come, but you do not think of at the beginning of a breakup.”

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4) What do you think is good with Samværsavtalen.no? continue “It is informative and helps to support / validate the spoken information. Seeing that it could easily go back and forth in the agreement allow anything to rest a little as you need to think about or agree on, makes it easier to come up with something. This seems often to reduce conflicts.”

“Easy to find, and it seems that all questions are answered. Good and simple language, great to be able to tap directly on links, great that calendar etc. are made - this must have to make the job a lot much easier for all parties!”

“Availability and plenty of points.”

“Incredibly nice that this page is compiled .- we refer willingly to clients in the office. Easy to use and easy to find information.”

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Feedback from the Therapists and secretariesN=8 from the therapist and secretaries of the Family consolatory in Drammen and Kongsberg

The questionnaire was issued by e-mail. 6 Therapist and 2 secretaries answered out of total 12 Therapists and 3 secretaries. Response rate=53.33%

The therapists uses Samværsavtalen.no in therapy and in mediation

The secretaries have first contact with clients by meeting them, answering phone calls and setting up appointments for mediation or therapy

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5) What do you think is good with Samværsavtalen.no? “It is user friendly, well arranged and easy to navigate. Digital review of the visitation agreement ensures a common focus, as opposed to earlier where everyone sat with each of their agreement in their hand. The work appears more serious and proper if visitation agreement is made in this way.”

“Creates a cleaner and more structured way of working with an agreement. Super with suggestions on how to split up the holidays. Relevant links related to the topic is very good. Good to be able to refer the clients to the page.”

“That it is simple and digital, and they can send it to each other. It's also nice that a lot of information in one place. It is aesthetically pleasing, I think. It is super good that you get step by step what happens before going to court, and then get information about what happens if you go to court.”

“Specific and clear and has links to the necessary information.”

“Easy to provide information to the clients. “

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8) Does the use of Samværsavtalen.no changed your way of working?“Have only received positive feedback. One sets of parents who had been here before, said they experienced getting much more overview of the agreement when it was promoting at the screen vs paper agreement, in addition to that they experienced to have more control because what was written was visible to both parties throughout process.”

“exclusively positive”

“Good preparation for your appointment.”

“Clients say they will use this even when they evaluate the agreement in the future.”

“Easy to use.”

“Easier everyday life.”

“Easier - this makes the preparation of the agreement easier than ever before. Both in relation to the practical and that samværsavtalen.no is available for all online - so that parents can use this to find info etc.”

“Easier nice to have something to refer to. Fewer phones calls to therapists.”

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9) What are your clients' feedback on Samværsavtalen.no?“They have been delighted with links to relevant pages and suggestions for holiday breakdown. “

"Good preparation for your appointment.”

“Clients say they will use this even when they evaluate the agreement in the future. "

“Good, most people find on easy to fill out.”

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Graph from questionnaire of T & S n=8

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17%

30%

22%

9%

22%

4) How do you use Samværsavtalen.no in your job situation?

Ask's clients to write visitationagreements with it

Refers clients to the page

Using it to write visitationagreements

Using it to quickly locate thehelpful links

Using the information myself

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75.0%

12.5%

12.5%

10) Do you find clients who have visited Samværsavtalen.no better prepared to talk about visitation?

Yes No No answer

11) If you answered "Yes" to question "10)", in what way do you find them to be better prepared? “They knew what they came for and had thought more than average on how they want it in the future.”

“They have gone through and written down the proposals before they come.”

“They are more aware of the points to be covered in class and they are more focused on the deal for the kids, rather than earlier couple history. They have even thought through what they think might be a good arrangement.”

“Clients know to a greater extent what mediation contains. They have increasingly taken into consideration the clauses of the agreement before coming to class.”

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SummaryDigital media has the possibility to:

-Lowering the work load

-Increase client satisfaction

-Empowering the client

-Be scalable

-Eliminating travel time and cost

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