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Cómo viajar en los trenes y autobuses de DART english | español DECEMBER 2010 www.DART.org transporteDART.org DART Trains & Buses How to Ride

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Page 1: How to Ride - DART.org - Dallas Area Rapid Transit

Cómo viajar en los trenes y autobuses de DART

english | españolDECEMBER 2010

www.DART.orgtransporteDART.org

DART Trains & BusesHow to Ride

Page 2: How to Ride - DART.org - Dallas Area Rapid Transit

Just call DART Customer Service at 214.979.1111 and tell us where you are, where you want to go, and when you need to get there. Representatives are standing by to plan your trips Monday through Friday from 6 a.m. to 8 p.m., and weekends and holidays from 8 a.m. to 5 p.m. You can also get schedules for any route, 24 hours a day, using our automated system at the same number cited above.

You may also reach Customer Service from our rail stations by pushing the black button on the blue Passenger Emergency Call (PEC) unit or call *80 free from our bus transit center pay phones.

If you’re Web-savvy, check out our automated online Trip Planner at www.DART.org, 24 hours a day. Just type in your travel information, print out a personalized itinerary, and you’re on your way! And new this year, for desktop users and those with smart phones and other hand-held devices with Internet access, “Where’s My Bus?®” on the DART mobile website, m.DART.org, lets you follow the progress of your bus via a Google map as it approaches your stop.

So the next time you’re headed for the office, the mall or your favorite restaurant, remember we serve thousands of the most popular destinations. What’s more, DART connects directly with the Trinity Railway Express serving the Mid-Cities and downtown Fort Worth with connections to DFW International Airport.

Always at your service.What’s the best way to get from here to there?

Page 3: How to Ride - DART.org - Dallas Area Rapid Transit

What’s the best way to get from here to there?

convenient.

DART Member Cities

AlwaysWith 58 rail stations and 13 bus transfer facilities, your DART pass is like a key to the city — putting you within steps of the places you go every day.

DART buses and trains operate daily from approximately 5 a.m. to midnight. DART Rail offers service every 7½—15 minutes during rush hours, and 20 minutes during the midday and weekends, and every 30 minutes late at night. Bus schedules vary by route. In addition, service times and schedules vary on holidays. Please consult schedules or contact DART Customer Service for complete information.

See the system map in the foldout center section to find the nearest Park & Ride location.

AddisonCarrolltonCockrell HillDallasFarmers BranchGarlandGlenn Heights

Highland ParkIrvingPlano Richardson Rowlett University Park

Page 4: How to Ride - DART.org - Dallas Area Rapid Transit

To make the system as user- friendly as possible, printed schedules and bus stops are numbered and color-coded for easy identification.

n Numbered 1 through 199, local routes serve downtown Dallas. They are coded blue.

n Numbered 200 through 299, express routes travel between suburban transit centers and downtown Dallas. They are coded green.

n Numbered 300 through 399, suburban local routes travel within suburbs, serving local transit centers. They are coded blue.

n Numbered 400 through 499, crosstown routes serve areas other than downtown Dallas. These routes are for passengers desiring to bypass downtown. They are coded blue.

n Numbered 500 through 599, DART Rail Station feeder routes serve rail stations and nearby neighborhoods. They are coded purple.

n Numbered 700 through 899, shuttle routes are short local area bus routes. Selected 800-series routes operate a FLEX service, meaning they travel on a fixed route, but have the capability to “flex” away from that path within a restricted

zone for pickup and delivery. These routes are coded dark blue.

Many bus stops are also equipped with Guide-A-Rides. These helpful signs offer on-site route information as well as estimated departure times.

easy to use.Always

Page 5: How to Ride - DART.org - Dallas Area Rapid Transit

000LOCAL BUS SERVICE

Service to:Servicio a:

UTSWREDUCED

FAREFAREFREE

UTSWREDUCED

FAREFAREFREE

Note the color and destination displayed on a particular DART Rail train. This indicates which line you are boarding – Red, Blue, Green or Orange — and the final destination of the train.

Look for the route name and final destination listed on the headsign above the driver’s windshield. Please note that some routes have multiple destinations, so be sure you are boarding the correct bus.

At rail stations, kiosks on the boarding platforms list estimated departure times and service information.

Pick up a schedule for complete service times and destination information.

n Available at all rail stations.

n Easy to use, just follow the instructions on the machine.

n Make your selection first, then insert your money.

n New TVMs with audio/visual interface and credit card capabilities are now in operation and will soon be a fixture at many rail stations throughout the system.

Ticket Vending Machines

Of course, any time you need assistance, just call 214.979.1111 and one of our customer service representatives will help you.

Page 6: How to Ride - DART.org - Dallas Area Rapid Transit

Always, Always, Always.Boarding trains and buses…

Be at your stop and prepare to board three to five minutes before the scheduled departure time. Remember, trains and buses are required to leave on time to maintain published schedules for all passenger stops. *

Have exact cash bus fare, a ticket or a DART Pass ready. Keep your ticket or pass handy for Fare Enforcement officers or DART Police. **

Double-check the route number or destination sign on a bus or train before you board; allow passengers to exit before you board.

Allow at least five minutes between scheduled times if your trip requires a transfer.

Refrain from holding train doors open for late-arriving passengers. Once inside a train or bus, step away from the doors for safety reasons. ***

Sit or stand anywhere you like, use only one seat and keep in mind that areas near the front door are generally reserved for elderly or mobility-impaired passengers. Guide dogs and other service animals are permitted on DART vehicles.

Do not block aisles. Please fold up strollers and stow them out of the way. Also, be sure to stow away any other carry-on items in order to keep aisles clear.

* Wait for trains on the rail platform and be ready to board when your train arrives. Wait for buses next to the bus stop sign bearing your route number.

** At rail stations, tickets and passes for train and/or bus trips may be purchased from Ticket Vending Machines on rail platforms or in the mezzanine area at Cityplace Station.

*** Trains must leave on time. Holding doors open poses a danger to yourself and others. Once doors close, stand clear and wait for the next train.

Page 7: How to Ride - DART.org - Dallas Area Rapid Transit

Your safety is important to us. DART encourages you to practice these safety tips as you explore the metroplex.

1. Stop, look and listen for buses and trains. 2. Never walk in front of or behind a bus. 3. Cross the street or track at designated crosswalks only. Wait for the walk light and never walk around the train. 4. Always hold a child’s hand when crossing a street or track, and keep your children close by at all times on station platforms and on trains. 5. Tell children to exit the bus through the front door only. 6. Do not walk in a construction area and never play on or near a railroad track. 7. Always stand behind the textured warning strips on the edge of rail platforms. 8. Be careful when driving and turning across train tracks. 9. Obey all traffic regulations.10. Never try to beat a train through a crossing. In the event of an emergency, call DART Police immediately at 214.928.6300 or dial 911. If you are at a rail station, look for the blue Passenger Emergency Call (PEC) unit and press the red button to reach 911.

Always, Always, Always.

Exiting trains and buses…

Always safe.

Be ready to exit through the nearest available door as soon as your bus or train comes to a complete stop.

For passengers who are mobility challenged, each bus in the DART fleet is equipped with a wheelchair lift, and low-floor doors at the center section of each SLRV (Super Light Rail Vehicle) accommodate wheelchairs and other mobility devices, as well as those with rolling luggage, strollers or bicycles.

Downtown Bus Boarding ZonesFor safety reasons, DART buses usually stop only one time per bus stop or zone in downtown Dallas (each zone is designated by a long section of blue painted curb). Please be prepared to proceed directly to your bus when it stops ANYWHERE along the blue painted curb.

Listen closely for “next stop” announcements. On buses, you’ll need to press the stop request indicator along the window one block before your stop. Trains automatically stop at every rail station.

Page 8: How to Ride - DART.org - Dallas Area Rapid Transit

DART Rail The system Is composed of four lines, the Red Line from Plano to West Oak Cliff, the Blue Line from Downtown Garland to South Oak Cliff, the Green Line from North Carrollton to Pleasant Grove, and the Orange Line, which will offer select trips during peak hours between Plano and Dallas’ Bachman Lake area effective December 6, 2010. All serve downtown

Dallas. Construction crews are now extending the Orange Line to North Irving/Las Colinas Urban Center and DFW International Airport, and the Blue Line to Rowlett.

DART Bus System With over 120 routes, our buses take you from here to there — and everywhere in between. Chances are there’s a bus stop close to your home or business that connects with DART Rail or other bus routes, allowing you to travel all around our service area. See the section “Always easy to use” to learn more about how DART numbers its bus routes.

DART On-Call Our demand response curb-to-curb van service whisks you between your home and nearby DART Rail stations, transit centers, shopping, and other popular destinations. Service is available in designated areas

of East Rowlett, Farmers Branch, Glenn Heights, Lake Highlands, Lakewood, North Central Plano, North Dallas, and Richardson.

FLEX Service This unique mode combines the advantages of a fixed route with the convenience of curbside pickup and delivery. Currently six routes serve the Telecom Corridor area of Plano and northern Richardson, South Irving, South and East Plano, Garland/Rowlett, and far southeast Dallas. A DART Local fare is charged for service at bus stops and a DART System fare for trips within a designated zone off the fixed route. These are accepted according to the operator’s ability to accommodate the trip within the schedule.

Services Overview

Page 9: How to Ride - DART.org - Dallas Area Rapid Transit

Trinity Railway Express (TRE) This commuter train connects the downtown areas of Dallas and Fort Worth with stops in the Mid-Cities and connections to DFW International Airport. Trains operate Monday through Saturday.

M-Line Streetcar This nostalgic trolley system links the downtown Dallas Arts District with the trendy shops, galleries and bistros of Uptown, including West Village, where you can transfer to or from DART Rail at Cityplace Station.

DART Paratransit Services Modern, accessible vehicles provide curb-to-curb transportation to people with disabilities who are unable to use regular fixed-route buses or trains. Eligible riders may schedule trips anywhere within the DART Service Area including DFW International and Love Field airports.

DART Vanpools Passenger vans — complete with maintenance, insurance and an emergency ride home program – are available to groups of 6 to 15 commuters with common origins and

destinations. DART vanpools are often fully or partially subsidized by employers.

High Occupancy Vehicle (HOV) lanes With the July 2009 opening of nine miles along Interstate 30 West (the Tom Landry Highway), DART established an 84-mile network of lanes designated for vehicles with two or more passengers.

Page 10: How to Ride - DART.org - Dallas Area Rapid Transit

On June 26, 2007, the Dallas Area Rapid Transit Board of Directors adopted a Code of Conduct to enhance the safety and comfort of all persons riding DART vehicles, using its facilities, or visiting its properties. A copy of the complete text of this and other management regulations are available on www.DART.org or DART Headquarters, 1401 Pacific Avenue, Dallas, Texas 75202.

Section 2.02 of the Regulations provides for the enforcement of the DART Code of Conduct. Persons violating one or more of these regulations may be subject to removal from a DART vehicle or facility by a DART Police Officer, a DART Fare Enforcement Officer, or a DART Bus/LRV Line Supervisor. Activities prohibited by the DART Code of Conduct include, but are not limited to, the following:

n Engaging in disruptive, disturbing behavior including: loud conver-sation, profanity or rude insults, or operating any electronic device used for sound without an earphone(s);

n Consuming any alcoholic beverage or possessing an open container of any alcoholic beverage on a DART vehicle;

n Riding a DART vehicle without evidence that the proper fare has been paid;

n Begging or soliciting by forcing yourself upon another person.

to Code of ConductPatron Guide

Page 11: How to Ride - DART.org - Dallas Area Rapid Transit

DART Local

Valid on local buses, DART Rail trains and FLEX Service when the trip is along the fixed route. Not valid on DART On-Call, express buses, the Trinity Railway Express, DCTA or FLEX Service away from the fixed route.

DART System

Valid on all DART buses and trains, the Trinity Railway Express (TRE) between Union Station and CentrePort/DFW Airport Station (effective December 6, 2010), DART On-Call and FLEX Service within the designated zone. Not valid on the DCTA or TRE beyond West Irving or the T in Fort Worth.

RegionalValid on all DART and TRE services, including DART On-Call and FLEX service, plus the T in Fort Worth and the DCTA in Denton County. (Not valid on PARATRANSIT.)

Reduced* All travel on DART, TRE, the T and DCTA for qualifying riders.

Single Ride FaresSingle-ride options are good for 90 min-utes of train travl or a single bus trip (no transfers). Rail-only tickets are not valid

on buses.

DART Local $1.75DART System $3.50Regional $5.00Reduced* $0.85

Paratransit - (with photo ID) eligible riders using bus and rail service

FREE

7-Day PassesDART Local $20.00DART System $35.00Regional $50.00

Available for purchase at the DART Store (Akard Station), online, and select Ticket Vending Machines.

Local de

DART

Válido para los autobuses locales, los trenes de DART y el servicio FLEX cuando el viaje se realiza dentro de la ruta fija. No válido para los servicios de DART On-Call, los autobuses express, el Trinity Railway Express o el servicio FLEX fuera de la ruta fija.

Sistemade

DART

Válido para todos los autobuses y trenes de DART, el Trinity Railway Express (TRE) entre la Union Station y la CentrePort/DFW Airport Station (vigente a partir del 6 de diciembre de 2010), los servicios de DART On-Call y el servicio FLEX dentro de la zona designada. No válido para el TRE más allá de West Irving o la “T” en Fort Worth.

RegionalVálido para todos los servicios de DART y del TRE, incluidos DART On-Call y el servicio FLEX, más la “T” en Fort Worth y DCTA en el condado de Denton. (No válido para los servicios de PARATRANSIT.)

Reducido*Todos los viajes en DART, el TRE, la “T” y DCTA para usuarios que califican.

Tarifas sencillasLas opciones de boleto

sencillo son válidas para 90 minutos de viaje en tren o

un viaje sencillo en autobús (sin trasbordos).Los boletos sólo tren no son válidos en

autobuses.

Local de DART $1.75Sistema de DART $3.50Regional $5.00Reducido* $0.85

Usuarios elegibles de Paratransit que utilizan servicios de autobús y tren

GRATIS

Pases de 7 DíasLocal de DART $20.00Sistema de DART $35.00Regional $50.00

Disponible para comprar en la Tienda de DART (Akard Station), en línea y en las máquinas expendedoras de boletos seleccionadas.

Pases Mensuales y 31 Días

Local de DART $65.00Sistema de DART $100.00Regional $120.00Reducido* $32.00

Pase de 31 Días disponible para comprar en la Tienda de DART (Akard Station y la Línea M), en línea y en las máquinas expendedoras de boletos seleccionadas

(excepto Tarifas Reducidas).

Pases del DíaTodos los Pases del Día son válidos hasta las 3 a.m. del día siguiente.

Local de DART $4.00Sistema de DART $7.00Regional $10.00Reducido* $2.00

Sólo llame al Servicio al Cliente de DART al 214.979.1111 y díganos dónde se encuentra, a dónde quiere ir y cuándo quiere llegar. Los representantes están disponibles para planificar sus viajes de lunes a viernes desde las 6 a.m. hasta las 8 p.m., y los fines de semana y feriados desde las 8 a.m. hasta las 5 p.m. También puede obtener horarios para cualquier ruta, las 24 horas del día, utilizando nuestro sistema automático en el mismo número que se menciona arriba. Además, puede comunicarse con el Servicio al Cliente desde nuestras estaciones de tren pulsando el botón negro del teléfono de color azul para Llamadas de Pasajeros en caso de Emergencia (PEC, por sus siglas en inglés) o marcar *80 gratis desde los teléfonos pagos de la terminal de autobús.

Si es hábil en Internet, consulte nuestro Planificador de Viajes automático en línea en www.transporteDART.org, las 24 horas del día. Simplemente escriba la información sobre su viaje, imprima un itinerario personalizado y... ¡ya está en camino! Además, los usuarios de computadoras de escritorio y quienes tengan teléfonos inteligentes y otros dispositivos portátiles con acceso a Internet pueden ver, en un mapa de Google, el progreso de su autobús a medida que se acerca a la parada, a través de “Where’s My Bus?®” en el sitio móvil de DART, m.DART.org.

Así que la próxima vez que se dirija a la oficina, al centro comercial o a su restaurante favorito, recuerde que prestamos servicio a miles de los destinos más populares. Es más, DART ofrece conexión directa con el Trinity Railway Express que presta servicio a las ciudades intermedias y al centro de Fort Worth, y a su vez conexiones con el Aeropuerto Internacional DFW.

Siempre a su servicio.¿Cuál es la mejor manera de viajar de aquí a allá?

n Unauthorized use of a DART facility or property for non-transportation related purposes;

n Unauthorized presence on a DART vehicle, facility or property after hours of operation;

n Crossing DART Rail tracks other than at a traffic or pedestrian controlled intersection or at a designated pedestrian crossing;

n Eating on a DART vehicle unless medically necessary;

n Smoking or expelling the residue of any tobacco product including chewing tobacco on a DART vehicle or at a DART facility;

n Possessing or transporting any flammable liquid, combustible material, or other dangerous substance such as gasoline, kerosene, or propane;

n Interfering with the operation of a DART vehicle;

n Taking any animal onto a DART vehicle unless the animal’s purpose is to assist a person with

a disability, or unless the animal is in training to assist a person with a disability, or unless the animal is secured in a container sufficient to contain the animal.

Additionally, any law enforcement entity, including the DART Police, may enforce all local, state and national laws in addition to the DART Code of Conduct.

You can help. Please report violations to your vehicle operator, or call DART Police at 214.928.6300. DART Rail customers may use emergency intercoms on either end of the rail car to contact the vehicle operator. New at DART Rail stations are Passenger Emergency Call (PEC) units, where a red button summons 911 when emergencies occur. At bus transfer centers, notify a station monitor or any bus or train operator, or call DART Police. Customers also may dial *80 at transit center pay phones.

Always affordable.Choose the level of service that’s right for you.

Siempre accesible.Elija el nivel de servicio adecuado para usted.

Monthly PassesDART Local $65.00DART System $100.00Regional $120.00Reduced* $32.00

31-Day Passes available for purchase from DART Store (Akard & M-Line), online and select Ticket Vending Machines. (excludes Reduced)

In addition, DART offers money-saving pass and ticket options such as Annual Passes, as well as special group passes. To learn more, call 214.979.1111 or visit www.DART.org.All DART buses and trains meet ADA requirements, offering wheel-chair lifts and other features to accommodate riders with disabilities. By ADA standards, wheelchairs must be secured on buses. Paratransit eligible passengers with valid Paratransit photo ID ride free on DART Rail and buses, TRE, the T and DCTA.* Reduced fares apply to:n Seniors (age 65 or older) with valid DART photo IDn Non-paratransit certified persons with disabilities with valid DART

photo IDn Medicare card holdersn High school students with valid DART or student photo ID from a school

within the DART Service Area (time restrictions may apply; see individual pass or ticket for details).

n Children ages 5-14†n Route 702 (NorthPark Shuttle) passengers † Children under age 5 may ride free when accompanied by an adult with

valid local, system, regional or reduced fare (up to two children).Exact fare required on all buses. No change made. Failure to produce a valid ticket or pass constitutes fare evasion and is punishable by an administrative penalty of up to $100 or a Class C misdemeanor violation with a fine not to exceed $500.

Además, DART ofrece opciones de pases y boletos para ahorrar dinero, como los Pases Anuales y los pases especiales para grupos. Si desea más detalles, llame al 214.979.1111 o visite www.transporteDART.org.Todos los autobuses y trenes de DART cumplen con los requisitos de la ADA, por lo que ofrecen elevadores para sillas de ruedas y otras características para satisfacer a los usuarios con discapacidades. Conforme a los requisitos de la ADA, las sillas de ruedas deben estar sujetas en los autobuses. Los pasajeros elegibles de Paratransit con identificación válida Paratransit con foto viajan gratis en los autobuses y trenes de DART, y en la “T”.Los pasajeros elegibles de Paratransit con identificación válida Paratransit con foto viajan gratis en los autobuses y trenes de DART, el TRE, la “T” y DCTA.* Las tarifas reducidas se aplican a:n Adultos mayores (65 años de edad o más) con identificación válida de DART

con foton Personas discapacitadas y certificadas no usuarias de Paratransit con

identificación válida de DART con foton Portadores de tarjeta Medicaren Estudiantes de escuela secundaria, con identificación válida de DART o de

estudiante con foto, de una escuela que se encuentre dentro del área de servicio de DART (se pueden aplicar restricciones horarias; vea el pase o boleto individual para obtener más información)

n Niños de 5 a 14 años de edad†n Pasajeros de la Ruta 702 (Shuttle de NorthPark)

† Los niños menores de 5 años pueden viajar gratis si van acompañados por un adulto que paga tarifa local, premium o reducida (hasta 4 niños).

Se requiere tarifa exacta en todos los autobuses. No se ofrece vuelto. No presentar un boleto o pase válido constituye evasión de tarifas y se sanciona con una multa administrativa de hasta $100 o un delito menor Clase C, con una multa que no excederá los $500.

Day PassesAll Day Passes valid through 3 a.m. the

following day.

DART Local $4.00DART System $7.00Regional $10.00Reduced* $2.00

Page 12: How to Ride - DART.org - Dallas Area Rapid Transit

DART Local

Valid on local buses, DART Rail trains and FLEX Service when the trip is along the fixed route. Not valid on DART On-Call, express buses, the Trinity Railway Express, DCTA or FLEX Service away from the fixed route.

DART System

Valid on all DART buses and trains, the Trinity Railway Express (TRE) between Union Station and CentrePort/DFW Airport Station (effective December 6, 2010), DART On-Call and FLEX Service within the designated zone. Not valid on the DCTA or TRE beyond West Irving or the T in Fort Worth.

RegionalValid on all DART and TRE services, including DART On-Call and FLEX service, plus the T in Fort Worth and the DCTA in Denton County. (Not valid on PARATRANSIT.)

Reduced* All travel on DART, TRE, the T and DCTA for qualifying riders.

Single Ride FaresSingle-ride options are good for 90 min-utes of train travl or a single bus trip (no transfers). Rail-only tickets are not valid

on buses.

DART Local $1.75DART System $3.50Regional $5.00Reduced* $0.85

Paratransit - (with photo ID) eligible riders using bus and rail service

FREE

7-Day PassesDART Local $20.00DART System $35.00Regional $50.00

Available for purchase at the DART Store (Akard Station), online, and select Ticket Vending Machines.

Local de

DART

Válido para los autobuses locales, los trenes de DART y el servicio FLEX cuando el viaje se realiza dentro de la ruta fija. No válido para los servicios de DART On-Call, los autobuses express, el Trinity Railway Express o el servicio FLEX fuera de la ruta fija.

Sistemade

DART

Válido para todos los autobuses y trenes de DART, el Trinity Railway Express (TRE) entre la Union Station y la CentrePort/DFW Airport Station (vigente a partir del 6 de diciembre de 2010), los servicios de DART On-Call y el servicio FLEX dentro de la zona designada. No válido para el TRE más allá de West Irving o la “T” en Fort Worth.

RegionalVálido para todos los servicios de DART y del TRE, incluidos DART On-Call y el servicio FLEX, más la “T” en Fort Worth y DCTA en el condado de Denton. (No válido para los servicios de PARATRANSIT.)

Reducido*Todos los viajes en DART, el TRE, la “T” y DCTA para usuarios que califican.

Tarifas sencillasLas opciones de boleto

sencillo son válidas para 90 minutos de viaje en tren o

un viaje sencillo en autobús (sin trasbordos).Los boletos sólo tren no son válidos en

autobuses.

Local de DART $1.75Sistema de DART $3.50Regional $5.00Reducido* $0.85

Usuarios elegibles de Paratransit que utilizan servicios de autobús y tren

GRATIS

Pases de 7 DíasLocal de DART $20.00Sistema de DART $35.00Regional $50.00

Disponible para comprar en la Tienda de DART (Akard Station), en línea y en las máquinas expendedoras de boletos seleccionadas.

Pases Mensuales y 31 Días

Local de DART $65.00Sistema de DART $100.00Regional $120.00Reducido* $32.00

Pase de 31 Días disponible para comprar en la Tienda de DART (Akard Station y la Línea M), en línea y en las máquinas expendedoras de boletos seleccionadas

(excepto Tarifas Reducidas).

Pases del DíaTodos los Pases del Día son válidos hasta las 3 a.m. del día siguiente.

Local de DART $4.00Sistema de DART $7.00Regional $10.00Reducido* $2.00

Sólo llame al Servicio al Cliente de DART al 214.979.1111 y díganos dónde se encuentra, a dónde quiere ir y cuándo quiere llegar. Los representantes están disponibles para planificar sus viajes de lunes a viernes desde las 6 a.m. hasta las 8 p.m., y los fines de semana y feriados desde las 8 a.m. hasta las 5 p.m. También puede obtener horarios para cualquier ruta, las 24 horas del día, utilizando nuestro sistema automático en el mismo número que se menciona arriba. Además, puede comunicarse con el Servicio al Cliente desde nuestras estaciones de tren pulsando el botón negro del teléfono de color azul para Llamadas de Pasajeros en caso de Emergencia (PEC, por sus siglas en inglés) o marcar *80 gratis desde los teléfonos pagos de la terminal de autobús.

Si es hábil en Internet, consulte nuestro Planificador de Viajes automático en línea en www.transporteDART.org, las 24 horas del día. Simplemente escriba la información sobre su viaje, imprima un itinerario personalizado y... ¡ya está en camino! Además, los usuarios de computadoras de escritorio y quienes tengan teléfonos inteligentes y otros dispositivos portátiles con acceso a Internet pueden ver, en un mapa de Google, el progreso de su autobús a medida que se acerca a la parada, a través de “Where’s My Bus?®” en el sitio móvil de DART, m.DART.org.

Así que la próxima vez que se dirija a la oficina, al centro comercial o a su restaurante favorito, recuerde que prestamos servicio a miles de los destinos más populares. Es más, DART ofrece conexión directa con el Trinity Railway Express que presta servicio a las ciudades intermedias y al centro de Fort Worth, y a su vez conexiones con el Aeropuerto Internacional DFW.

Siempre a su servicio.¿Cuál es la mejor manera de viajar de aquí a allá?

n Unauthorized use of a DART facility or property for non-transportation related purposes;

n Unauthorized presence on a DART vehicle, facility or property after hours of operation;

n Crossing DART Rail tracks other than at a traffic or pedestrian controlled intersection or at a designated pedestrian crossing;

n Eating on a DART vehicle unless medically necessary;

n Smoking or expelling the residue of any tobacco product including chewing tobacco on a DART vehicle or at a DART facility;

n Possessing or transporting any flammable liquid, combustible material, or other dangerous substance such as gasoline, kerosene, or propane;

n Interfering with the operation of a DART vehicle;

n Taking any animal onto a DART vehicle unless the animal’s purpose is to assist a person with

a disability, or unless the animal is in training to assist a person with a disability, or unless the animal is secured in a container sufficient to contain the animal.

Additionally, any law enforcement entity, including the DART Police, may enforce all local, state and national laws in addition to the DART Code of Conduct.

You can help. Please report violations to your vehicle operator, or call DART Police at 214.928.6300. DART Rail customers may use emergency intercoms on either end of the rail car to contact the vehicle operator. New at DART Rail stations are Passenger Emergency Call (PEC) units, where a red button summons 911 when emergencies occur. At bus transfer centers, notify a station monitor or any bus or train operator, or call DART Police. Customers also may dial *80 at transit center pay phones.

Always affordable.Choose the level of service that’s right for you.

Siempre accesible.Elija el nivel de servicio adecuado para usted.

Monthly PassesDART Local $65.00DART System $100.00Regional $120.00Reduced* $32.00

31-Day Passes available for purchase from DART Store (Akard & M-Line), online and select Ticket Vending Machines. (excludes Reduced)

In addition, DART offers money-saving pass and ticket options such as Annual Passes, as well as special group passes. To learn more, call 214.979.1111 or visit www.DART.org.All DART buses and trains meet ADA requirements, offering wheel-chair lifts and other features to accommodate riders with disabilities. By ADA standards, wheelchairs must be secured on buses. Paratransit eligible passengers with valid Paratransit photo ID ride free on DART Rail and buses, TRE, the T and DCTA.* Reduced fares apply to:n Seniors (age 65 or older) with valid DART photo IDn Non-paratransit certified persons with disabilities with valid DART

photo IDn Medicare card holdersn High school students with valid DART or student photo ID from a school

within the DART Service Area (time restrictions may apply; see individual pass or ticket for details).

n Children ages 5-14†n Route 702 (NorthPark Shuttle) passengers † Children under age 5 may ride free when accompanied by an adult with

valid local, system, regional or reduced fare (up to two children).Exact fare required on all buses. No change made. Failure to produce a valid ticket or pass constitutes fare evasion and is punishable by an administrative penalty of up to $100 or a Class C misdemeanor violation with a fine not to exceed $500.

Además, DART ofrece opciones de pases y boletos para ahorrar dinero, como los Pases Anuales y los pases especiales para grupos. Si desea más detalles, llame al 214.979.1111 o visite www.transporteDART.org.Todos los autobuses y trenes de DART cumplen con los requisitos de la ADA, por lo que ofrecen elevadores para sillas de ruedas y otras características para satisfacer a los usuarios con discapacidades. Conforme a los requisitos de la ADA, las sillas de ruedas deben estar sujetas en los autobuses. Los pasajeros elegibles de Paratransit con identificación válida Paratransit con foto viajan gratis en los autobuses y trenes de DART, y en la “T”.Los pasajeros elegibles de Paratransit con identificación válida Paratransit con foto viajan gratis en los autobuses y trenes de DART, el TRE, la “T” y DCTA.* Las tarifas reducidas se aplican a:n Adultos mayores (65 años de edad o más) con identificación válida de DART

con foton Personas discapacitadas y certificadas no usuarias de Paratransit con

identificación válida de DART con foton Portadores de tarjeta Medicaren Estudiantes de escuela secundaria, con identificación válida de DART o de

estudiante con foto, de una escuela que se encuentre dentro del área de servicio de DART (se pueden aplicar restricciones horarias; vea el pase o boleto individual para obtener más información)

n Niños de 5 a 14 años de edad†n Pasajeros de la Ruta 702 (Shuttle de NorthPark)

† Los niños menores de 5 años pueden viajar gratis si van acompañados por un adulto que paga tarifa local, premium o reducida (hasta 4 niños).

Se requiere tarifa exacta en todos los autobuses. No se ofrece vuelto. No presentar un boleto o pase válido constituye evasión de tarifas y se sanciona con una multa administrativa de hasta $100 o un delito menor Clase C, con una multa que no excederá los $500.

Day PassesAll Day Passes valid through 3 a.m. the

following day.

DART Local $4.00DART System $7.00Regional $10.00Reduced* $2.00

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T r i n i t y R i v e rT r i n i t y R i v e r

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Customer Information (routes, schedules, trip planning assistance, general information)

Información a Clientes (rutas, horarios, asistencia para planificación de viajes, información general)

214.979.1111Customer Care

(requests, commendations, concerns)Centro de Acción (solicitudes, elogios, preocupaciones)

214.749.3333

RideShare/Commuter Services (carpool/vanpool information)

Servicios de Transporte Compartido/Colectivo (información sobre vehículo/camioneta compartidos)

214.747.RIDE (7433)Paratransit Services for the mobility impaired

Servicios Paratransit para Personas con Incapacidad de Movimiento

214.515.7272Fort Worth Transportation Authority (the T)

817.215.8600Biketrans

214-747-RIDE (7433)

available disponible.

www.DART.orgtransporteDART.org

Weather, special events, and traffic conditions may alter service.El servicio se puede ver alterado por condiciones climáticas,

eventos especiales y problemas de tránsito.

121-021-710R CW

Lost & FoundObjetos Extraviados

214.749.3810

DART PolicePolicía de DART

214.928.6300

Always Siempre