how to respect yourself in the morning: getting comfortable saying no
TRANSCRIPT
![Page 1: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/1.jpg)
HOW TO RESPECT YOURSELF IN THE MORNING
Larissa Scordato | @larissascordato
Digital Project Management Summit, 2015
getting comfortable with saying no
![Page 2: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/2.jpg)
no
![Page 3: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/3.jpg)
1. Used to give a negative response 2. Expressing disagreement or contradiction 3. A negative answer or decision 4. Used to indicate that something is quite the
opposite of what is being specified
no /no/ /
![Page 4: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/4.jpg)
I live in Phoenix…
![Page 5: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/5.jpg)
. . . . . .
.
..
. I work with Phuse…
![Page 6: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/6.jpg)
over-communication a.k.a. the art of managing an international, remote team of clients and co-workers
![Page 7: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/7.jpg)
Our memory is like the telephone game: Each time we recall an event, our brains
distort it
http://www.northwestern.edu/newscenter/stories/2012/09/your-memory-is-like-the-telephone-game.html
![Page 8: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/8.jpg)
story time!
![Page 9: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/9.jpg)
I got my start at Forty…
![Page 10: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/10.jpg)
idea ! Why waste project hours to walk a client through a plan they’re perfectly capable of reading?
![Page 11: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/11.jpg)
Clients read all of our emails,
don’t they?!
![Page 12: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/12.jpg)
No
![Page 13: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/13.jpg)
OMGWTF?! TL;DR About 15% of people read everything you send them (and more!) The rest are like, “K, thanks, bye!”
![Page 14: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/14.jpg)
The biggest communication issue we have boils down to our assumption
that it has already taken place.
https://hbr.org/2011/02/your-communications-may-not-be.html
![Page 15: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/15.jpg)
You never told me that…
![Page 16: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/16.jpg)
Um…that’s not what we asked for.
![Page 17: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/17.jpg)
I feel like you’re trying to nickel and dime me…
![Page 18: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/18.jpg)
![Page 19: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/19.jpg)
![Page 20: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/20.jpg)
Not setting ground rules, and
clear expectations from the
beginning leads to project failure.
![Page 21: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/21.jpg)
This is why Project Managers should have a “first date” with every client.
![Page 22: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/22.jpg)
1. kickoff/goals
2. assumptions/tech/deliverables
3. the initial plan
4. risks and your role
First Date
![Page 23: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/23.jpg)
Our role is not to boss around our teams
![Page 24: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/24.jpg)
Nor are we there to give the client everything they want
![Page 25: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/25.jpg)
PROJECT our role is to manage the
![Page 26: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/26.jpg)
Scope our role is to manage the
![Page 27: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/27.jpg)
deliverables our role is to manage the
![Page 28: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/28.jpg)
budget our role is to manage the
![Page 29: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/29.jpg)
timeline our role is to manage the
![Page 30: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/30.jpg)
“When you are tired of saying it,
they are starting to hear it.”
-Jeff Weiner
![Page 31: How to Respect Yourself in the Morning: Getting Comfortable Saying No](https://reader034.vdocuments.us/reader034/viewer/2022052606/58f9c0f9760da32f4b8b581c/html5/thumbnails/31.jpg)
let’s practice!