how to register and set up your user … to register and set up your user account to view and pay...
TRANSCRIPT
HOW TO REGISTER AND SET UP YOUR USER ACCOUNT TO VIEW AND PAY YOUR BILL
Please Note:
Two security questions are required to complete creating your user account for the view and pay your bill portal.
Enter your email address
Create password with at least one uppercase letter, one lowercase letter, one number, and up to eight characters. Enter first and last name
Enter your complete mailing address
Enter your:
Home phone number
Work phone number
Cell phone number
Select a security question and provide answer in “Answer” field
Select Create New
Once you have completed creating your User Account, to add your account(s), select ‘Select Account’ this will take you to the ‘Utility Accounts’ screen
From this screen, select ‘Manage Accounts’ to add your account(s).
Please note, if you have multiple accounts with PCWA you can add all or some to your User ID to both view and pay your bills for each.
Next, select the ‘Add Account’ link above
Enter your account number in the ‘Account ID’ fields. The account number must be entered as it appears on your bill (leading zeros not required).
Select ‘Submit’
000555555-000055555
You will receive the following message when the account has been added successfully.
Multiple accounts can be added to a single user account. If needed, continue to add additional accounts here.
From “Manage Accounts” you can also delete any accounts that you have added. Please note that once an account is associated with a User ID, it cannot be added to another User ID as long as this association exists.
SMITH, JOHN
123 NO NAME LANE
(555) 555-5555
$ XX.XX
$ XX.XX
-$ XXX.XX
000555555-000055555
SMITH, JOHN
123 NO NAME LANE
(555) 555-5555
$ XX.XX
($ XX.XX)
-$ XX.XX
$ XXX.XX
$ XXX.XX
$ XXX.XX
$ XXX.XX
$ XXX.XX
$ XXX.XX
$ XXX.XX
$ XXX.XX
000555555-000055555
This link will take you to a historical view of your last prior bill.
The View Actual Bill link will bring up the PDF of the actual bill (from DP NetBill)
This link will take you to a secure site to make your payment.
Sequential view of customer payment history
XX.XX
XX.XX
Select whether you will be making your payment with:
Credit Card
Debit Card
eCheck/Bank Account
Enter the amount you would like to pay
Click ‘Continue’
000555555-000055555
Amount entered on View Fees screen will auto populate to the “Pay this Amount $” field.
Enter your (customer) email here to receive a payment confirmation
Click ‘Continue’
000555555-000055555
SMITH, JOHN
123 NO NAME LANE
(555) 555-5555
55555
000555555-000055555
SMITH, JOHN
123 NO NAME LANE
(555) 555-5555
55555
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00 0.00
View Consumption Report (see next snapshot) by
selecting the “View” link
Select graph to review ‘Service Summary Graph’
000555555-000055555
SMITH, JOHN
$0.00
123 NO NAME LANE
(555) 555-5555
000555555-000055555
SMITH, JOHN
123 NO NAME LANE
(555) 555-5555
$XX.XX 0.00 0.00
$XXX.XX 0.00 0.00
$XXX.XX 0.00 0.00
0.00 0.00 0.00
0.00 0.00 0.00
$XXX.XX 0.00 0.00
$XX.XX 0.00 0.00
$XXX.XX 0.00 0.00
0.00 0.00 0.00
123 NO NAME LANE
(555) 555-5555
000555555-000055555
SMITH, JOHN
123 NO NAME LANE
SMITH, JOHN
123 NO NAME LANE
000555555-000055555
-$0.00
-$0.00
$0.00
-$0.00
$0.00
-$0.00
55555 0.00
$0.00
$0.00
$0.00
Select any of the dates from your billing history to review your historical ‘Bill Summary’