how to motivate, manage, and lead difficult employees and bosses
DESCRIPTION
How to Motivate, Manage, and Lead Difficult Employees and BOSSES The ability to motivate others, resolve conflict, and manage diverse personalities is at the core of a competent and successful leadership. Where there are people, there are bound to be difficulties. With this in mind, leaders who fail to increase ability to manage and lead difficult people will likely struggle or fail. Not only do leaders have to manage their employees, but employees also should implement strategies to effectively manage and lead their bosses. This represents the ideal interdependent relationship where the team respects final decision-making, yet commits to ensuring that there is mutual understanding around workflow and organizational priorities. Great leaders know how to lead and be lead. This seminar will explore ways to manage and lead difficult people with or without positional authority. Learning outcome: This seminar is designed to support leadership and management in resolving conflict and increasing interpersonal effectiveness At the end of this session, participants will be able to: a) Examine common types of difficult people and associated strategies to motivate them b) Explore the power relationship between boss and subordinate and the “power questions” that improve this relationship dynamic c) Examine communication techniques to diffuse conflict d) Explore strategies to motivate and engage ANYONETRANSCRIPT
MOTIVATING, LEADING AND MANAGING DIFFICULT PEOPLE
Talia Fox, M.Ed.
CEO, KUSI Training
www.kusitraining.com
Learning Objectives
Examine common types of difficult people and associated strategies to motivate them
Explore the power relationship between boss and subordinate and the “power questions” that improve this relationship dynamic
Examine communication techniques to diffuse conflict
Explore strategies to motivate and engage ANYONE
Get It Out!
What types of people are difficult?
Why Are People Difficult?
What are some of the underlying reasons for difficult behavior?
Managing and Leading Difficult People
• What is the challenge?• What type of difficult person are you dealing
with?• What is your role in the conflict?• How do your values/perceptions impact your
behavior?• What part of the conflict to you agree with?• What is the bigger picture? What is the goal?
Specific Techniques That Diffuse Conflict
• Define conflict• Identify the nature of conflict• Show empathy• Ask questions• Offer suggestions (Not advice)• Understand the role of values, biases, history,
culture, etc.
Talia’s Leadership Model
Form
Reactions
Behaviors
Choices
You
ThemIt
Managing Your BossThe ideal relationship is an interdependent relationship:
1. Expressed mutual needs2. Expressed mutual goals3. Expressed mutual respect4. Expressed mutual dependence
Competence = ServiceYour Boss Is Your Customer!
• What are your boss’s priorities and goals?• What pressures does he/she face?• What is his/her communication style and
preferences?• How does your boss like to work?• What are your boss’s weaknesses and
strengths?
Top Professional Influencers
1. Competence2. Trustworthiness3. Expertise4. Likability5. Composure6. Sociability
Authority and Positional Power is not on this list?
An “A” in Powerful Communication Techniques
• Ask• Absorb• Agree• Add
Shift From Amateur to Professional
Amateur• Has knowledge• Has awareness• Has great ideas• Follows job description• Stays in comfort zone• Collaborates• Understands the power of individual
contributions• Has values
Professional• Turns knowledge into practice• Articulates and implements
awareness• Expresses ideas and Motivates others • Aligns with personal/professional
values Seeks challenges to grow and innovate
• Leverages resources and shapes opportunities
• Liquidates collective value• Makes choices based on values
How to Motivate?
• Be influential• Learn more, teach less• Motivational interviewing
techniques• Know that others are
motivated by different things
• Create relationships and partnerships
What is
power?
Ability to get things done
Capacity to influence outcomes
Exercising authority
Controlling one’s
environment
Sources of Power
• Personality• Information• Connection• Idea and Innovation• Communication • Confidence • Past performance• Unique Value• Organization
• Resource• Silence• Charisma • Emotional intelligence• Organizational Awareness • Availability• Internal resilience• Crisis management• Relationship Building