how to implement a new search system and make friends while doing it michelle m. powers manager of...
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DISTANCE L IBRARY SERVICES 2012
HOW TO IMPLEMENT A NEW SEARCH SYSTEM AND MAKE FRIENDS WHILE DOING IT
Michelle M. PowersManager of Library Services
Career Education Corporation (CEC)
Rhonda ContrerasCampus Director of Library Services
American InterContinental University Online (AIUO)
DISTANCE L IBRARY SERVICES 2012
Career Education Corporation
University
AIU
Culinary Health Art & Design
WHO WE ARE
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Why a new system?Vendor
Unified experience
Why AIU?Prior federated experience
Large user groupFaculty engagement
Why ground?Share resourcesIncrease usage
Administrative buy-in
BACKGROUND
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Discovery
Federated
Multi-database search
Results display in predetermined number
Search in real time
Results displayed by relevancy across all searched databases
Pre-aggregated indexes (not searched in real time)
FEDERATED VS. DISCOVERY
DISTANCE LIBRARY SERVICES 2012
DISTANCE L IBRARY SERVICES 2012
Planning team• CEC Dean of Library Services• Campus Directors of Library
Services• IT advisor • Procurement advisor
Decision process• 3 products (1 federated; 2
discovery)• 1 month trial of each system• Communicated trial
experiences • Decision made
THE DECISION
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Familiar EBSCO interface
Ask-a-librarian feature
Cross-vendor personal folder
EBSCO DISCOVERY SERVICE (EDS)
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Early Outreach & Marketing
Faculty Library Committee
Training
FACULTY BUY-IN AND TRAINING
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ReferenceAIU Online – 700/month
Library InstructionAIU Online – 23 classes/monthResearch Tools
AIU Online – 60+
THE ROLE OF THE ONLINE LIBRARIANS
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Learned how to use the system
Evaluated the system:“Uh-Ohs” , “Oh mys”, and
“Wowsers”Determined how to best teach to our
usersRevised the research tools
STAFF PREP
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Listen to those who speak loud and soft
Listen to those who say things you don’t want to hear
Trust is essential
Common goal: student satisfaction
STAFF ARE PEOPLE TOO
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The Good:
Research guides were ready!
Staff were ready!
The Bad:
Launch in the middle of a session
Timing of library instruction
Technical problems
THE LAUNCH
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DAMAGE CONTROL
More announcements on campus
Instruction classes
Improved communication in reference
Technical problems resolved
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CELEBRATING CHANGE
Honest discussion
Showing appreciation
The game
Don’t forget the reason for the change
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WHAT WE LEARNED
Remembering anxiety of change
Earlier outreach
Playing “the game” earlier
More enforced learning
Involving IT and procurement early on
Faculty can be your biggest ally
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QUESTIONS?
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THANK YOU FOR ATTENDING!
Michelle M. [email protected]
Rhonda [email protected]