How to Do, Delegate & Ditch

with Confidence

Webinar 19th May 2015with Sheryl Andrews

‘The Strength & Solution Detective’

Welcome

Do, Delegate & Ditch with ConfidenceSet Up

•Can you hear me okay? •Confirm you can hear me by putting a comment in the box please. •Say whereabouts you are? •What you would like to have happen on this webinar?

•What I need from you to work at my best with you today?

Do more of what you love & ditch the critic who says you

can’t

Can’t see the woods for the trees

Do you feel like you are hitting your

head against a brick wall?

Want to please everyone?

You will leave with:

•Understanding of why you are not always heard and understood and why sometimes you don’t listen to yourself.

•A comprehensive communication tool kit to gain clarity of what you want and how to train others to listen.

•Opportunity to join a community dedicated to learning how to collaborate and bring the best out of each other

Who is this webinar for?

For busy people who want to do well in business and want to return home to their family with head space to listen, engage and support those that matter to them.

It is for you if you are sick and tired of saying you are going to do something that you never get round to doing and you want to know why and how to change that behaviour.

Leave with:

Understanding of yourself

Know how to make decisions with confidence

Plan for success

Agenda• Introductions – What do you want to know?• Set Up Activities – How you hear? • About Step by Step Listening Retreats• New Event • 3 Coaching Activities• Next Steps - What would you like to have happen

next?

IntroductionWhat do you want to

know?

Sheryl Andrews Married to Mark for 10 years –

second marriage

Mum to Liam and Paige

Hate People Being

Stuck or Limited

Certified Clean Language Facilitator

The Strength & Solution Detective

A strong need for things to be fair, and everyone to be heard and understood

5 children between us

Clarity

Confidence

Change

Introduction What we do?

Clean LanguageDeveloped by David Grove in the 1980’s

Metaphors Non-judgemental

Non-Assumptive

Space Matters

Introduction

How we do it?

Feedback

Clarity, Confidenc

e & Celebrate

Set up

Decision Making

IntroductionHow we do it?

Planning Time

Do Delegate or Ditch

Work Learn

Introduction

How we do it?

Feedback Listening Skills

Questioning skills

Motivate, Manage Or

Mentor

Work with others

Learn with

others

Space Matters •Are you in the right space?• Are you at the right height? •Are you facing in the right direction?•Are you at the right angle?

Set up

•When learning is at it’s best that’s like what?

•For learning to be like that, you need to be like what?

•Is there any other kind of resource or support you need to learn at your best on this webinar now?

•See•Hear•Smell•Touch•Taste

5 Senses

How you process time

Early Late

On Time

Solution Focused Questions

Clarity Solution Focused Questions What would you like to have

happen?

At it’s best it’s like what? What is

working?

Clarity Clarity Questions

Then what happens?

What happens just

before?

Anything Else

About…?

What Kind of …is that…?

How do you know ….?

Clarity Power of Metaphor

That’s like what?

Where is…? Where does….

Come from?

Does …have a shape or

size?

Drama Triangle Persecutor

Rescuer

Victim

Power of Pronouns We

I You

What Does A Strength & Solution

Detective Do?1. Ask Solution & Strength Focused

Questions 2. Recognise the drama & help you step out

of it3. Give evidence based feedback4. Catch people doing things right5. Collaborate & celebrate

Step By Step Listening Retreats

Clarity Confidence and CelebrateKnow what you want and develop strategies to make it happen

Do, Delegate or DitchDevelop your time management, decision making and planning skills

Motivate, Manage or Mentor – 8 weeks Develop your listening, questioning and feedback skills

Who Are The Retreats

For ? Coaches- Trainers – Consultants –

Managers – Parents - Teachers Students - Business Owners - Team Leaders - Business Partners – and Life Partners.

Individuals that want to be the best they can be and want to be able to work at their best with others.

Who Do I attract?

Individuals juggling family and business relationships who want to be more effective at identifying their strengths so they can make more money in less time working with people they like.

People who are sick of their own story and want the next chapter to be the better than the last.

People who are ready to learn new skills & take action

Safe To Speak Live Event

2nd June 2015 - 10am to 4pm Hayling Island - £147Early Bird Discount

£97 Book by 26th May 2015

http://www.stepbysteplistening.com/events/safe-to-speak-live-event/

Set Yourself Up For Success

1. Know how you learn & work at your best

2. Be mindful of space and what works for you

3. Develop your 5 senses 4. Learn how you process time 5. Stay out of drama 6. Own your opinions

Coaching Activity 1Clarity

What would you like to have happen?

Coaching Activity 2Set up

When ‘xyz’ is just the way you would like it to be, that’s like what? For ‘xyz’ to be like that, you need to be like what? What kind of resource or support do you need?

Coaching Activity 3Feedback

What is working? How do you know it is working? What do you hear and see that tells you it is working?

What is not working? How do you know?

What needs to happen for it to work better?

Recognise Learning

What do you know now?

What difference does knowing that make? If any?

What would you like to have happen next?

Next Steps 1. Join us in a group 2. Book a clarity session 3. Attend Safe to Speak 4. Book a retreat

Let’s Keep In Touch Please do come find me:Linked in https://uk.linkedin.com/in/sherylandrewsFacebookhttps://www.facebook.com/stepbysteplistening?

fref=tsTwitter https://twitter.com/sbslisteningPlease send a personal message if connecting on Linked in – thank you

Acknowledgements • David Grove - Clean Language • Caitlin Walker – Systemic Modelling• Marian Way, Penny Tomkins and James

Lawley – Symbollic Modelling• Byron Katie – Loving What is • Everyone I have annoyed or frustrated and

loves me despite it and or gave me feedback with my best interest at heart.