how to communicate with a distributed workforce - digital leaders summit
TRANSCRIPT
Poll – Which one of the following do you consider should be the most important for your organisation to improve?
Results from 61 votes21% considered search to be most important38% considered mobile to be most important
41% considered social collaboration to be most important
Intranet success: Communicating with a distributed network
Presented by:Tim KirkmanProduct DirectorElcom Technology Inc
Follow on your mobile device @www.zeetings.com/elcom
Intranet success: Agenda
1. Key challenges organisations face with a distributed workforce
2. Key challenges employees face as remote workers3. Best practice techniques to improve productivity4. Planning for success5. Introducing FredNet & Alfie
#Intranet @elcomCMS
Poll – Do you currently use an intranet to communicate with your workforce?
Results from 61 votes79% currently use an Intranet
21% do not use an Intranet
According to Gartner, a staggering 84% of organisations today have a remote workforce.
#Intranet @elcomCMS
Challenges for organisations
1. Knowledge sharing2. Collaboration3. Employee engagement4. Company culture
#Intranet @elcomCMS
Forrester Research’s US Telecommuting Forecast expects that by 2016 43% of the U.S workforce will work from home.
#Intranet @elcomCMS
Challenges for employees
1. Working in isolation2. Limited access to information and
knowledge3. Difficult to build a relationship with your
team4. More difficult to have a voice in project
discussions#Intranet @elcomCMS
Best practice techniquesTop 3 best practices
1. Search
“According to IDC, ineffective information access costs organisations an annual productivity hit of up to $14,000 per employee. An intranet analytics audit would focus on identifying and refining failed search
queries to save employee time and boost productivity. Refining 10 failed search queries, for example, equates to saving around 15 minutes of
employee time.”#Intranet @elcomCMS
2. Mobile friendly
#Intranet @elcomCMS
70% of organisations
employed social
networking technologies
10% actually
used them with any degree of success
3. Social Collaboration
#Intranet @elcomCMS
Poll – Which one of the following do you consider should be the most important for your organisation to improve?
Results from 61 votes21% considered search to be most important38% considered mobile to be most important
41% considered social collaboration to be most important
Planning for successTop 3 considerations
According to McKinsey, “by fully implementing social technologies,
companies have an opportunity to raise the productivity of interaction workers – high-skill knowledge workers, including
managers and professionals – by 20 to
25 percent.”
1. Understand your challenges• Facilitating collaboration• Information distribution• Process automation• Security and risk• Governance
#Intranet @elcomCMS
2. Plan for engagement
• Information architecture• Content strategy• Identify your champions• Harness your internal
“crowd”#Intranet @elcomCMS
3. Measure and refine
#Intranet @elcomCMS
An Intranet is an evolving asset and resource, and as such it should have its own metrics and KPIs to measure its ongoing success.
Case studiesAlfie & FredNet
Alfie
• Increased productivity, staff engagement and collaboration
• Improved communication with staff
through enhanced information dissemination
• Better information accessibility with advanced search functionality
#Intranet @elcomCMS
FredNet• More connected global community
- employees are empowered
• Easy and accessible content management - easy to use and train people
• Reduced email and increased efficiency - getting positive feedback from employees
#Intranet @elcomCMS
elcomCMS
What’s next?Intranet Success: 3 Considerations for a Successful Intranet
• A review of what an intranet actually is• How Intranets fit into today’s modern workplace• Challenges in building the workplace Intranet• Intranet best practices• Key Intranet trends
http://www.elcomcms.com/resources/whitepapers-ebooks/intranet-success