how to choose a virtual assistant company
TRANSCRIPT
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How to Choose The Right VIRTUAL ASSISTANT COMPANY
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Why does it matter?
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There are a lot of virtual assistants out there.
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and when you think you are hiring this
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sometimes you are really hiring this
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or this!
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understanding the virtual assistant market will help you save time
and avoid costly mistakes.
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main types of VA company
THERE ARE
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The One Person Band
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The Offshore Solution
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One Size Fits All Approach
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The Business-Grade Approach
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Let’s look at the pros and cons of each type of VA company
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Pros The One Person Band
1 Dedicated
Lower overhead 2
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Cons The One Person Band
It can be hard to find a good one
Their time and skills may be limited
No guarantees or backup
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Pros The Offshore Solution
Lower hourly rates
Different timezone so can complete work overnight
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Cons The Offshore Solution
Non native English speakers
Lower quality standards
Cultural differences can make it harder to relate
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Pros One Size Fits All
Standardized offering
Mainstream companies
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Cons One Size Fits All
Can only handle simple admin tasks
Often use ‘task-based’ approach
No personalized matching with the right assistant
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Pros Business-Class
Personalized service
Skilled assistants who can take on complex business tasks
Satisfaction guarantees
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Cons Business-Class
You pay more for skilled assistants Business class VA companies are more selective about who they accept as clients
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Decision Factors
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Will my assistant be talking to my customers?
Some key things to decide
Do I have tasks that need to be done beyond basic admin?
Is quality important to me? Do I want a guarantee?
Is it important that I speak to the assistant that will be assigned to me before deciding?
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Does my assistant need to be in my timezone?
And a few more!
Do I want my assistant to fit in and become an integral part of my team?
What’s my budget?
Do I want access to additional resources in case I need to scale suddenly?
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• How do you choose the assistants that work for you? • How to you ensure the quality of your assistants’ work? • What types of tasks will my assistant be able to do? • Do you offer a satisfaction guarantee? • How do you assign your assistants? • Will I have a dedicated assistant? • Can I interview the assistant you will assign me by Skype
before making a final decision? • Do you have an extended team for more complex tasks
like design or web development? • Can my assistant use my company email? Is there a
charge? • How will I track the number of hours my assistant has
worked?
When you speak to companies ask lots of questions
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• How will my information be protected? • What happens if my assistant gets sick? Is there a
backup trained in how my work should be done? • Where will my assistant be based? • Will my assistant be able to use all my cloud-based
software? • Will my colleagues also be able to assign tasks to the
assistant? Is there an added charge for extra users? • Will my assistant be able to take inbound calls on my
behalf? • Do you provide multi-lingual services? • Do you provide any additional perks?
Keep asking!
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Need someone who can represent you with customers? May be best to stay onshore.
Your questions and decisions will help you eliminate options
e.g.
On a very tight budget? May be best to consider offshore.
Quality and complex skillset required? Consider business-grade.
Do I need the ability to scale? Choose a company that can provide an extended team.
e.g.
e.g.
e.g.
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No right answers. Just what works
best for your business.
THERE ARE
BUT…
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There is a great impartial resource to help you explore and review
VA companies
http://virtualassistantassistant.com
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can transform your way of working, and be an invaluable long-term
partner.
THE RIGHT VA COMPANY
Its worth taking the time to make an informed decision.