virtual assistant your turnkey helpdesk · 2020. 5. 17. · virtual assistant () i choose a lazy...
TRANSCRIPT
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YOUR TURNKEY HELPDESK VIRTUAL ASSISTANT
(https://pigro.ai)
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I choose a lazy person to do a hard job because that person will find an easy way to do it.
Pigro wants to be the easiest way to transform any digital content into a conversation and get the most out of your knowledge base, maximizing the ROI on content creation investment.
MISSION
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A TODAY ORGANIZATION’S KNOWLEDGE BASE
Unstructured information
Scattered documentation
Hardly accessible
Changesover time
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THE DATA FORMAT PROBLEM
Current conversational interface solutions have to rely heavily on human labor to
extract and convert existing information in a Question and Answer pair format
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INPUT FORMAT
Question and Answer pair is the only input format accepted by free and commercial solutions
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INTENT
Identifying all the possible users’ questions,creating corresponding answers, and
inserting them manually on the selected platform.
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TRAINING
Inserting all the possible variants of users’ questions for every Question and Answer pair inserted
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THE WHOLE PROCESS IMPACT
High Profile Employees
6-18Monthsof setup
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Automagically retrieves clear-cut answersfrom any existing knowledge base as it is
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KNOWLEDGE BASE
Answers to users’ questionsare already contained today in content like
User Manuals
Internal Documents
Product Sheets
Web Contents
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HOW IT WORKS
Knowledge Base
InputNatural LanguageQueryable Model
Pigro AI
Virtual Assistant
Result
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ORGANIZATION’S BENEFITS - COMPETITIVE ADVANTAGES
30% more accuratethanks to its
proprietary technology
Minimizing company investment and fast POC
implementation
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ORGANIZATION’S BENEFITS - COMPETITIVE ADVANTAGES
No resourcesfor the setup
Fastersetup time
10X
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ORGANIZATION’S BENEFITS - COMPETITIVE ADVANTAGES
Dynamic KB Management and low maintenance cost
Industry Independent thanks to its proprietary technology
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A PART OF THE ORGANIZATION PROCESS
Integrable with any software platform
Integrable withyour ERP
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ADDITIONAL FEATURES
Self-learning
Language Independent
Multiplatform
Any kind of format
Customizable UX
Powerful Analytics
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APPLICATIONS
INTERNAL HELPDESK HELP DESK SUPPORT CUSTOMER CARE 24/7
Boost your operators’ productivity
First line customer service automation
Support you HR, IT division and more
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USE CASE 1 - INTERNAL HELP DESK
Smart help for employees,right within your systems.● Questions in natural language an instant answers
● Request categorization if information retrieval fail
● Integrated with CRM and ticket opening to the right agent
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USE CASE 2 - HELP DESK SUPPORT
Smart help for technicalsupport team, right within your system.● Customized user experience, dedicated portal
● Speed up resolution time
● Instant information retrieval from technical KB in company system
● Questions in natural language, not search keyword
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USE CASE 3 - FIRST LEVEL CUSTOMER CARE
http://bit.ly/VeronaFamily
Smart help for citizens,right within your website.● Supercharge your help, available 24/7
● Reduce agent workload up to 50%
● Instant answers
● Questions in natural language,not search keyword
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PRICING
€20K-100KActivation
€25K-100KAnnual Fee
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MAIN REFERENCES
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Stefano MarzaniBD
Serial Entrepreneur,US Samsung Manager
Nicolò MagnaniniCEO
IT BackgroundTech Addicted
Nicola AbbascianoS&M
20+ Years Experience in multinationals co.
Ahmed MostafaCTO
Master in Data Science, Bachelor in Computer Science
Armando FontanaUX & Design
Architect, Designerand Teacher
Daniele GalvaniCFO
Sold his previouscompany to AutoDesk
TEAM
Pancrazio AuteriAdvisor
CPO / CTO of 3 Acquired startupsSerial EntrepreneurStartup Advisor and Investor
Maurizio PozzaAdvisor
Thomson General ManagerEntrepreneur in Broadcasting IndustryInvestor
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Organization’s knowledge base already contains the answers to users’ questions.Pigro retrieves them automagically.
THANK YOUNicolò Magnanini - CEO
[email protected] - 0039 334 775 6271