how to build your business by maximizing customer loyalty
TRANSCRIPT
Driving Business PerformanceDriving Business Performance
Presented by:
John Fischer
MAM Software
at ITEC 2014
How to Build Your Business by Maximizing Customer Loyalty
Driving Business Performance
6 Progressive Ways to Build Customer Loyalty in the Automotive Service Industry
Driving Business Performance
The Importance of Trust
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How Can You Become that Trusted Advisor?
Greet customers in person as they enter the store
Driving Business Performance
How Can You Become that Trusted Advisor?
Shoulder to shoulder, discuss screens on the tablet or PC to review recommended options
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Work together POS POD or tablet PC rather than counter
How Can You Become that Trusted Advisor?
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The Importance of Trust
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Trusted Advisor: Tire SalesA case study in change
Driving Business Performance
Trusted Advisor: Tire SalesA case study in change
Driving Business Performance
Trusted Advisor: Tire SalesA case study in change
Driving Business Performance
Trusted Advisor: Tire SalesA case study in change
Driving Business Performance
Trusted Advisor: Tire SalesA case study in change
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Trusted Advisor: Tablet Adoption
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Put the Power in the Customer’s Hands
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Put the Power in the Customer’s Hands
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Tighten the Supply Chain for Quick Service to Customers
Driving Business Performance
Tighten the Supply Chain for Quick Service to Customers
Driving Business Performance
Tighten the Supply Chain for Quick Service to Customers
Driving Business Performance
Tighten the Supply Chain for Quick Service to Customers
Driving Business Performance
Tighten the Supply Chain for Quick Service to Customers
Driving Business Performance
Tighten the Supply Chain for Quick Service to Customers
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Consumer Dashboard Service Schedules Service History
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Tighten the Supply Chain for Quick Service to Customers
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Extend the Experience Beyond the Visit
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Extend the Experience Beyond the Visit
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Reduce phone calls
Automatic advanced appointment reminders & confirmations
Minimize no shows
One-off text messages
Improve Efficiency & Save Time
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Extend the Experience Beyond the Visit
Send your customers personal vehicle recommendations
Create custom batch, triggered, or recurring campaigns that target your segments based on records in your database
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Extend the Experience Beyond the Visit
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Provide a 360-Degree View for the Customer
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Provide a 360-Degree View for the Customer
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Improve the Waiting Area
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Download a free copy of the whitepaper:
Visit
http://bit.ly/CustomerLoyaltyITEC
And enter your email address to receive your free download.
Driving Business Performance
Q&A
More questions? Contact me at:
John Fischer
Vice President, Sales and Marketing
MAM Software
(740) 266-7002