how the emerson exchange 365 online community benefits you!
DESCRIPTION
Emerson's Jim Cahill and Mike Tongwarin share ways online communities with examples from the Micro Motion Community and the Emerson Exchange 365 community.TRANSCRIPT
How the Emerson Exchange 365 Online Community Benefits
You!
How the Emerson Exchange 365 Online Community Benefits
You!
PresentersPresenters
Jim Cahill Head of Social Media /
Emerson Process Experts blogger
Mike Tongwarin Online Marketing Manager
Emerson Exchange offers…– Workshops– Short Courses– Technology Forums & Exhibits– Meet the Experts Sessions– Industry Forums– Educational opportunities
But… is only 5 days a year.
Automation Requires Broad Set of SkillsAutomation Requires Broad Set of Skills
“I have often called our profession a noble profession. Our work work demands the broadest demands the broadest skill set of any skill set of any engineering disciplineengineering discipline—it requires knowledge of chemical processes, mechanical, electrical, electronics, software, networks and IT.”
Automation World Magazine – Jan 2011
Why Users Attend Emerson Exchange (from survey)
Why Users Attend Emerson Exchange (from survey)
Opportunity to see what other professionals are achieving
Meet and network with other industry professionals with shared experiences
Generate new ideas for use at your facility Pick up some “tips and tricks” to use in your job Participate in a technical event and classes for PE
license maintenance Gain an understanding of the integration of PlantWeb
devices with other Emerson products like control systems, AMS Suite, etc… and how these systems complement each other
Why Users Attend (continued)Why Users Attend (continued)
Talk directly with Emerson technical and sales people
See the latest and greatest in Emerson products. Get some training – in real short supply these days
due to budget constraints Have an opportunity to influence the direction of
Emerson (products & services) through customer feedback
Have a voice to Emerson for commercial issues. Attend Industry Seminars focused on the hot topics
for your industry.
Why Do People Participate in On-Line Communities?Why Do People Participate in On-Line Communities?
See what other professionals are achieving Meet, network, and stay connected Generate new ideas Pick up some tips and tricks Communicate directly with community technical and
sales people influence the direction of products & services Have a voice with community sponsors
AgendaAgenda
Mike will talk about what we’ve learned from the Micro Motion community
Jim will discuss the freshly launched Emerson Exchange 365 online community
Questions
Micro Motion Online CommunityMicro Motion Online Community
Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community
Benefit #1: Provides a everlasting communication channel– Conversations are always alive and available– Search Engine Optimization helps other users find us
Organic Searches – Visitors have found the Online Community using these keywords:– lng dispensing
– coriolis sizing software
– how does micro motion work
– meter verification
– low flow cutoff
– tom moser micro motion
– what’s used to measure traffic flow
– balling measurement
– vapor pressure micro motion
– black liquor/soap interface
– troubleshooting coriolis flow
– proving large meters
– air flow sensor used in obstructivesleep apnea
Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community
Benefit #2: Global Reach
Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community
Benefit #3: Provide customers with educational and instructional videos – Animated “Coriolis Flow & Density Measurement” – 7,000+ views
– “How to Retrofit a 9739 Transmitter” – 4,000+ views
Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community Benefit #4: Feature thoughts from industry influencers
Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community
1. Provides a everlasting communication channel– Conversations are always alive and available– Search Engine Optimization helps other users find us
2. A free and comfortable channel for international users
3. Provide each other with educational and instructional videos
4. Feature thoughts from industry influencers
5. Meet, network and stay connected
Vision for the Emerson Exchange 365 CommunityVision for the Emerson Exchange 365 Community
Grow and cultivate an on-line community on-line community to extend to more closely connect Emerson Exchange more closely connect Emerson Exchange Community members Community members in order to:– Help foster peer-to-peer guidance and knowledge
exchange– Create closer connections between Emerson,
customers, prospective customers, local business partners, and Emerson folks
– Improve listening channels for product & service ideas and plans
Community.EmersonExchange.org
Meet the Community Managers from Team EmersonMeet the Community Managers from Team Emerson
Emerson Confidential
Aug-2010, Slide 18
Structure Aligned with Emerson Exchange TracksStructure Aligned with Emerson Exchange Tracks
Emerson Confidential
Dec-2010, Slide 19
Emerson Confidential
Dec-2010, Slide 20
Emerson Confidential
Dec-2010, Slide 21
Emerson Confidential
Dec-2010, Slide 22
Comments, Ratings, Tagging, Pictures, Videos, etc.Comments, Ratings, Tagging, Pictures, Videos, etc.
Emerson Confidential
Dec-2010, Slide 24
Mobil Web Viewing and Posting – Community.EmersonExchange.org/mMobil Web Viewing and Posting – Community.EmersonExchange.org/m
Summary: Benefits of an Exchange CommunitySummary: Benefits of an Exchange Community
Extends the Emerson Global Users Exchange Connecting Exchange Participants 365 days a year Supported by Emerson Process Management Provides a everlasting communication channel
– SEO helps others find us
Provides a channel for global users Social networking – profiles, photo albums, groups,
friends, chat, message Sharing information via forum, blogs, videos
Business Results AchievedBusiness Results Achieved
As with most communities, the value comes in the relationships established and learning from your peers
It’s up to you to tap the value like you do from your week here at the Emerson Exchange
Where To Get More InformationWhere To Get More Information
Community.EmersonExchange.org http://LinkedIn.com/in/JimCahill http://LinkedIn.com/in/MikeTongwarin “Does anyone share? Online tools for DeltaV system
users” #8-2548
Questions?Questions?