how osudio makes customers successful
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Customer Success ServicesWe have 20 years of experience building digital success in the constantly changing world of E-business. From E-business strategy, creativity to solution delivery.
we are Osudio.
One of Europe’s largest E-business
specialist.
We help you excel inevery market channel
In E-business for 20 years
200 Digital Professionals
Partnering with the best software companies in the market
5 countries, 8 locations
Award winning
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Galeria InnoFull service E-business success
Galeria Inno is the number one department store in Belgium offering
over 600 premium brands.
Today Galeria Inno owns 16 department stores on top-end
locations where customers can have an unique shopping experience. Galeria
Inno teamed up with Osudio to take this experience to the omni-channel.
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#1BE
Commerce2015
Galeria Inno
“Osudio handled all of our digital channels. This allowed us to concentrate on our core business of offering a unique and premium
designer brand shopping experience, thus paving the way for an even greater customer experience and wider product
range for our future.”
C. RudigerDirector Logistics Supply chain - ICT
at Galeria Inno
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Full ServiceWe deliver all aspects of E-business
Digital marketingSet up and manage the perfect mix between SEO, SEA email marketing affiliates and social.
MerchandisingThe right product in the right place.
Analytics and reportingMain Metrics - Budget – Forecasting, managing and reporting cost, investment, turnover and margin.
General managementGeneral ecommerce project management and planning.
OnboardingTotal process of getting products of suppliers online in the webshop.
Sales cycleFind and keep your omnichannel customers: know, trust, consider, convert, repeat, refer.
Building your business
“For the first time in many years our team has been able to put all our experience and knowledge to use, to directly contribute to
the bottom line of our customers“.
Luc BoxCOO at Osudio
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Business SupportWe help you with:
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P&L yearly cycles forecast, manage and report all E-commerce services
Daily, weekly and monthly follow up
Analyses and advise based on best practice in omnichannel approach, distribution
Status reporting, change- and process management
Teamstructure on client side
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Assortment onboardingConsistent assortment in all channels:
Build and maintain connections with suppliers, enrich content (images, text and rich media) implement standards, and set up a suitable long-tail approach.
Text, format, specifications and descriptions of the products
Images
Physical stock
Matching the products for sets, cross en upsell
Tuning and matching the separate flows
Design automatic link & structure Product Information Management (PIM) – databases of suppliers
Manual adjustments & corrections
Set up reviews and translations
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Enhancing your Sales CycleContinuously increasing business
With 20 years of experience, Osudio has made many of these E-commerce services to its second nature. We therefore believe that our experienced team can help you reach your sales goals by finding and keeping your omni-channel customer.
By putting the right product on the right place, we can keep your customers happy and your costs controlled. Providing all E-commerce services you need, we are convinced that our skilled people together with our proven track record in E-commerce will grow your sales.
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Digital marketingCreate footfall and engagement
General planning, yearly, monthly and weekly follow up
Search Engine Advertising
Selection and general succession of a partner
Yearly planning
Daily and weekly follow up of campaigns in terms of budget and efficiency
Email marketing
Designing and managing the email-campaign platform
Managing email database
Selection and segmentation of the email database
General and segmented newsletters
Monitoring and advise on output
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Digital MerchandisingCreate relevancy
General design and managing onsite merchandising
Content
Manual planning
Selection and implementation of a merchandising tool
Contains:
- Onsite merchandising components
- Ordering products in lister
- Search and results
- Brand pages
- Several campaigns and commercial pages
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Analytics and reportingPerformance improvement based on insights
General design and managing of web analyzes
Econda and Google analytics
Integration with several other datasources
Hybris, email specific, adwords
Fixed daily, weekly and monthly reporting
Specific analyses in terms of evolution or if required
Returns, customer cycles, loyalty, marketing efficiency, RFM-follow up, …