How hybris uses dynaTraceHelene Montarou, hybris Cloud Services,

DevOps Monitoring

hybris commerce

hybris commerce

Ranked “LEADER” by both

Gartner and Forrester

Natively GLOBAL:

multi-site,

multi-language,

multi-currency.

Efficient to drive the

FASTEST time to

innovation and the

best TCO

Identical software

ON-PREMISE,

ON-DEMAND and

MANAGED

SERVICES Built on a MODERN single

platform, based on open

standards

AGILE,

SCALABLE,

EXTENSIBLE: the

last commerce

platform you will

ever need

Why an APM and why dynaTrace?

2012 Natural

Embedded

hybris Managed Services started

Applications visibility

To support customers who don’t have access to servers

To help dissociate the infrastructure from the application performance.

Different hybris departments were already using dynaTrace

The dynaTrace agent is embedded with the hybris platform

hybris – dynaTrace set-up

Shared Dedicated Internal use only

Set-up during the project build out phase

Reports sent to customers on-demand

Used for support

The customers buy a license

Dedicated instance

Full APM access for the customers

A few standard customizations for hybris

Standard Architecture Standard Installation and

Sizing

Standard Configuration Standard Dashboards

Customers grew

over the years…

Cloud Services

80 hosted hybris customers today

Where are we today in hybris Cloud Services

# h

os

ted

CU

ST

OM

ER

S h

yb

ris

+ d

T

2012

15 5 dT

2013

40 15 dT

2015

80

75 dT

2014

5540 dT

Benefits in Cloud Services

hCS Partners Customers Improved support

quality

Full visibility of applications performance

Infra vs application performance issue

Web site uptime of 99,9%

Stable applications

Business is doing good and customers are happy

Faster reaction to code defect

Visibility throughout the development phase

Deliver more stable applications

The Future

We are growing

strong and fast

Scaling Elasticity Self-Service

Automation,

Streamlining and

Standardization is

key

Customers expect

ability to self-support

for quick turn-around

APM is a requirement for supporting

eCommerce business

Challenge: Scaling!

• Installation and Configuration

• Maintenance/Upgrade/UpdateAutomation

production

template

…

…

…

Challenge: even more scaling!

• Dynatrace Provisioning/Deployment

• Standard Configuration TemplateAutomation

production

template

Challenge: maintaining the standard

• Maintaining/Updating the standard over time

• Configuration for large scaled and growing deployments

Configuration Management

production

template

…

…

…

better production

template

THANK YOU