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�

� Dr Malpani is an IVF specialist who

practises with his wife, Dr Anjali . Theirclinic at www.drmalpani.com attractspatients from all over the world. They runs the world¶s largest free patienteducation library, HELP , at

 www.healthlibrary.com. They haveauthored 3 books ± How to Get theBest Medical Care; Successful MedicalPractise; and How to Have a Baby.

� His passion is patient empowerment;and he believes that using InformationTechnology to deliver InformationTherapy to patients can heal a sick 

healthcare system.

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How to prescribe InformationTherapy !Dr Malpani, MD

Founder

HELP ± Health Education Library for People

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Information Therapy !

� Information Therapy is Powerful

Medicine !� Empower your patients with

information ± so they can take better

care of themselves , in partnership with you.

� Best way of preventing medical

errors !

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Patients are not helpless !

� They can actively prevent medical

errors !� Patients are the largest untapped

healthcare resource

� They have the most at stake !

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My personal experience

� I learn a lot from my patients !

� Patients get the doctors they deserve ± and doctors getthe patients they deserve

� Well-informed patients are

easier to treat, because they have realistic expectations

� This is why we started HELP

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HELP ² D N Road, near VT station

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www.healthlibrary.com

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How do you help your patients to

become expert patients ?

� Google is great !

� 24/7� Free

� Great for quick searches

� Instant access from home

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But ² Internet searches canbe frustrating� Patients can get lost

� Information can be unreliable� Confusing and conflicting

information

� Not updated

� Whom do they trust ?

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Internet positive patients

� May become

frustrated and confused� This can frustratedoctors as well

� That¶s why having your own

 website can help !

 Your patients trust you ± they want

information from you !

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Every doctor should have theirown website

� Great way of prescribingreliable InformationTherapy 

� Ensures transparency 

� Engages patients aspartners

� Saves you time

 Websitefordoctors.in

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Google and doctors

� It¶s NOT google v/s doctors

� People who use google are theones who ask questions.They trust ± then verify !

� They can become

loyal patientsThey are opinion makers ±

excellent source of future

referrals

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Don·t underestimate your patient·sabilities !

� They are smart . With the right tools,

 you can make the right decisions !� Patient education takes time ± worthwhile investment

� Docere = teach !� Videos and DVDs!

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Videos and DVDs for patienteducation in India� Need videos

customised forIndian patients

� Local Indianlanguages

� Can be shown to yourpatients while they are waiting to see

 you

� www.peasonline.com

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Why you should refer your patientsto HELP� HELP empowers patients ± and saves

 you time !� Perfect for people who¶ve already 

done a google search; and then need

help� Librarians ± human infomediaries

� Guides ± online and the real-world !

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HELP helps your patients save moneyon medical care

� 1. Promotes SelfCare .

� 2. Provides Evidence-Based Guidelines� 3. Helps with Veto Power, so they can say 

No to medical care they don¶t need, thuspreventing overtesting and unnecessary surgery .

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We help patients to talk todoctors !� Demystify jargon

� The quality of youranswers depend upon thequality of your patient¶s

questions !

� You cannot read your patient¶s mind !

� Saves you time and

prevents misunderstanding

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Teach your patients to

talk to you SAFE ly !�S = Story ( your medical

history)� A = Assessment ( what you

think is wrong)�F = Fears

�E = Expectations

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HELP isn·t just for patients !HELP helps doctors to :� - look at things from the patient¶s

point of view !� - improve your empathy and your bedside manner

� - reduce the risk of lawsuits� - communicate effectively with your

patients and keep them loyal to you

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Why you need to prescribeinformation� Well-informed patients are happy.

They have realistic expectations from you and your medical care

� They are loyal and will stick with you

� Happy patients = Happy doctors !� Information Therapy improves the

doctor-patient relationship !

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Information Therapy for Doctors

�  www.mdconsult.com

�  World¶s largest online

medical library 

� Over 80 full text medical books and 50 full textmedical journals

� Updated all the time� Only Rs 9995 per year !

�  www.healthlibrary.com

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HELP is growing !National Network� Every clinic and hospital should have a Patient

Education Resource Center� Win-win situation

� Great tool to empowerpatients

� Helps doctors andhospitals too !

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New locations

� Mini-libraries at chemists

� Mini-libraries at medical laboratories

� Mini-libraries in clinics

� Improves patient loyalty 

� Helps you to stand out !� Please invest in

educating your patients!

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How is HELP growing ?Corporate Partners

� Win win !

� CSR � 80G benefits

� Health insurance companies are the best

fit ± dollar spent on patient education is10 dollars saved ( on unnecessary testingand surgery)

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Teach your patients toBE SAFE !� B = Beware = Be aware that

errors can happen� E = Education

� S= Speak Up

� A = Act

� F = Facts

� E = Error Free.

� This a joint effort !

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Is this what you do in real life ?

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Teach your patients to

SPEAK UP !

� You are theexpert on yourown problem

� You can preventerrors fromoccurring

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