HOW DO YOU ELIMINATE WASTE?

Industry Challenges

How does waste

impact your direct

costs? What costs

are hidden? What

are service centers

most worried

about?

Industry Challenges

…High error rates associated with order processing

…High cost of customer acquisition

…Eroding customer satisfaction

…Lack of visibility into demand

…Excess carrying costs

…

What does processing an

order incorrectly COST you?

Productivity?

Compliance? h

Financially?

Customer Confidence

And

Satisfaction?

YES NO

What does processing an

order incorrectly COST you? 100 inquiries per

day per sales

representatives

60

60% Quoted 10 Sales

Representatives

10 data elements

per inquiry (material,

services, etc.)

>$150K What would a 1% error

rate cost you per year if

each error cost $10 to

remedy?

What is your SALES process

COSTING you?

Confused Customers

Time to Close

Rising Customer

Acquisition Costs

Why is the COST of a sales

transaction so HIGH? Too much

confusion?

Are 70%+ of your SALES efforts

associated with non-productive

results? 100 Inquiries

40% No-quotes &

Immediate losses

40 60

30 30 30% Lost 30% Won

60% quoted

What impact is customer satisfaction

having on your business?

A customer is 4 times more

likely to defect to a competitor if

the problem is service-related

than price- or product-related –

Bain & Company.

A 2% increase in customer retention has the

same effect as decreasing costs by 10% –

Leading on the Edge of Chaos

55% of customers would pay extra to guarantee a

better service – Defaqto research.

YES NO ? ?

Lack of visibility into market demand

could cripple your company

Many businesses have too much

of their limited resource, capital,

tied up in their major asset,

inventory. Worse, they may have

their capital tied up in the wrong

kind of inventory. – Score

Of annual revenues are associated

with inventory and inventory

control – IBIS World

What other waste(s) can be

eliminated from your BUSINESS

processes?

What is most important to your

organization?

Sell faster, more effectively

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A better solution for selling. We

help sellers sell faster, more

effectively