How can VoIP IntegrationsImprove your Sales Performance?

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Table of Contents

Introduction 0101

Why Deploy a Hosted VoIP Phone System? 0202

5 Ways VoIP Integrations can Empower Your Sales 0303

About CallHippo 1005

CallBack - #1 Way to Generate More Sales

Leads & Calls from your Website0804

WAY 1 - Tap into the Buyer’s Emotions

WAY 2 - Automate Call Logging and RecordingWAY 3 - Automate Call Reminders and Follow-upsWAY 4 - Improve Internal Communication & ProcessesWAY 5 - Handle Calls within the CRM

1

For millions of organizations of all shapes and sizes, the sales department

plays a pivotal role in the success of the business. The responsibility of sales

is to bridge the gap between the need of potential customers and the

services/products that the organization offers to fulfill those needs.

How can VoIP Integrations improveyour Sales Performance?

In the vicious landscape of business, every organization is looking for a

competitive edge to stay healthy and relevant within their respective

industry. For the past few years, that competitive edge for copious

businesses has been a revolutionary, cloud telephone system called VoIP

(Voice over Internet Protocol).

VoIP is a telephone connection over the internet where the data is sent

digitally via IP instead of analog telephone lines. Thus, businesses with global

reach and their customers can connect seamlessly without having to pay

long-distance or international calling charges. As per research, about 79% of

companies use VoIP in at least one of their locations.

2

A phone system forms a cornerstone for any business. Be it for a single point

of contact or a network of employees; having a smooth and easy way to

remain in touch with your customers is crucial to business success.

Why Deploy a Hosted VoIP Phone System?

Many businesses are adopting VoIP technology to power their operations,

customer service, and sales with cutting-edge communication features.

According to a study, the overall VoIP subscriber numbers have grown by 14%

year over year since 2009. Moreover, international long distance VoIP calls

will grow significantly through 2024, when they are expected to account for

$120 billion of revenue.

But with all the existing cloud-based applications in business, many

organizations see a new phone system as one more tool they need to learn

and manage. Thus, to help companies leverage all the functionalities

available in VoIP and efficiently merge them into their present software

ecosystem, service providers like CallHippo have developed VoIP integrations

that allow users to synchronize their data between platforms.

VoIP integrations not only provide the features for more efficiency but also

enable your sales and customer support team to deliver high-quality service

to your clients and make the interactions more meaningful and productive.

Deploying a business phone system as a tool for your sales team will

empower them to achieve exceptional goals.

3

5 Ways VoIP Integrations can Empower Your Sales

Most buyers your sales team encounters are not calculating machines who

plan and analyze each aspect of a purchase. In fact, a majority of them are

impulse buyers. No matter whichever kind of buyer you come across, you

must always attempt to put the buyer's emotions in focus.

When your sales representative is on a call with the customer on the VoIP

phone system, he can determine the purchase history of the customer he is

talking to or analyze what type of responses will help him win the customer.

With the available features, your sales team can also study the buying

behavior of the customers and interact with them accordingly.

The best VoIP service providers also offer features like Call Recording that let

you record customer-agent conversations. You can utilize these call

recordings for future reference, train new employees to interact with the

customers, and also for analysis. Moreover, functionalities like Call Analytics

help the sales agent determine the client's call status, who spoke with the

client earlier, his geo-location, and more. Thus, all these help you serve the

customers the way they want you to treat them.

VoIP and Sales, a Perfect Match:

WAY 1

Tap into the Buyer’s Emotions

4

For sales representatives looking to get the most out of every interaction with

clients and opportunities over the phone, Automated Call Logging is an

excellent functionality. Call Logging automatically records the information

collected over the phone and stores it into the CRM (Customer Relationship

Management) for later conversations or sharing the details with other

representatives who might encounter the same customer in the future.

Automated Call Recording is another feature that comes along with VoIP

integrations. As the name suggests, it records the calls every salesperson

has with the prospect, customer, or client. This helps the sales reps to

playback the conversation as many times they want, take notes, and

improve their communication with other leads.

As these features work in correlation with CRM, the sales team loves them the

most. They can access the data stored through these functionalities from

anywhere and at any time. All they need is an active internet connection.

WAY 2

Automate Call Logging and Recording

5

Sales are the number's game. The more calls you place, the better the odds

of converting prospects or leads into customers. Nevertheless, it is easy for

businesses to get carried away with the number of calls they make and

receive each day. So, to stay on top of the phone calls they make every day,

Call Reminder is a crucial functionality for the sales team.

Having a call reminder alert or pop up on the screen ensures that the sales

team has little reason to miss a call from essential clients. Businesses with

VoIP phone systems but no such facilities of getting important call reminders

would appreciate this VoIP-CRM integration functionality. Well, VoIP has a lot

to offer in conjunction with other sales automation software; thus, making

both more powerful and robust.

WAY 3

Automate Call Reminders and Follow-ups

3

6

If you've ever been a part of a large organization, you would completely

understand the importance of seamless connectivity. Many a time,

employees aren't able to collaborate either due to spatial distances or

remote locations.

However, a VoIP phone system is efficient enough to connect different

branches of a business and its traveling employees to the ones at

headquarters quickly. This immensely benefits the sales representatives. They

can work together to find more effective solutions to each other's issues and

also share their customer experiences.

Some Voice over Internet Protocol service providers provide features like Call

Conference that enables you to get into a three-way conference bridge.

Thus, sales representatives sitting in different corners of the world can join on

a single line and deliver the best solutions to their clients, customers, and

prospects.

WAY 4

Improve Internal Communication & Processes

7

Your sales representatives can take the most advantage of integrating VoIP

with CRM. This not only makes their experience much smoother put also

enables them to place and receive calls right from the CRM software. It is

incredibly helpful as the sales reps can quickly look up at the customer’s

data in the CRM and simply make the call with a single click within the

software.

VoIP-CRM integration boosts the effectiveness of your sales team because

they no longer need to go back and forth or ask their customers to hold

while they figure out the previous conversations. CRM software, with the

ability to incorporate the VoIP phone system, can let agents pull up each

customer's data and utilize them to the fullest.

VoIP offers a cost-effective way for sales and leads to interact with each

other. Representatives can figure out who's calling, avail more information

about who they’re working with based on their previous interactions, record

conversations, store calling data directly into the CRM, and even calls leads

within the CRM. Thanks to VoIP integrations that have given advanced tools

to sales representatives and improved their performance immensely.

WAY 5

Handle Calls within the CRM

CallPage, the number 1 sales leads, and calls generating tools offers you to

integrate with top CRM platforms, including HubSpot, Pipedrive, Salesforce,

and more.

8

CallBack - #1 Way to Generate More SalesLeads & Calls from your Website

You have a stellar website, your social media is bang on, there's valuable

content in your blog, and you're creating a stable stream of web traffic and

interests. Great! That's how most of your hard work results unfold.

But what do you do with the traffic that's coming to your site? How do you

convert them?

Well, say hello to CallBack – a tool offered by CallPage solution that draws

your leads' attention and offers them an immediate conversation via call

back. As soon as the visitors to your website input their phone numbers, one

of your agents automatically calls them back in just 28 seconds. Besides, you

require no additional hardware or software for this. Simply convert your

website customers into happy customers.

CallBack

9

Contact your Potential Customers within 28 seconds :

Turn your website visitors into inbound leads by placing them a call in just 28

seconds. You don't require a new phone or desktop app for this!

Customizable Widget :

Design the widget that perfectly matches your branding. Add a custom text,

your photo, and change the background of the pop-up screen to attract

your visitors.

Use built-in and Google Analytics Integration :

Analyze the performance of each traffic source. Moreover, view the call

history, customers’ phone numbers, listen to call recordings, and also

determine managers’ KPI.

Convert leads even after working hours :

Manage your working hours to receive calls from CallPage. Let your widget

notify your potential customers when you’re out of the office & offer a free

callback when you’re available.

Send SMS-notifications after calls :

After the call, your customers will receive a personalized thank you message

and the details of the representative they talked with.

CallBack is a robust lead generation tool that provides you with a myriad

of features like:

Just get the code from CallPage’s CallBack, insert it on your website, and

generate more sales calls and leads in no time!

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CallHippo is a leading provider of cloud-based voice solutions and business

communication systems with expertise in VoIP and Unified Communications

(UC).

CallHippo aims to deliver its customers the latest best-in-class hosted VoIP

and UC solutions, so they can stay ahead of the technological curve while

enjoying the industry's lowest-cost voice solutions. Our expertise in

unleashing game-changing call features is the core reason for our ongoing

success.

About CallHippo

https://callhippo.com/.Learn more about CallHippo today by visiting www.callhippo.com

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11

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