how can enterprises service their customers better using actionable messengers?

HOW CAN ENTERPRISES SERVICE THEIR CUSTOMERS BETTER USING

ACTIONABLE MESSENGERS?

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www.meoncloud.com, [email protected]

Higher Security Levels-Ability to target messages

at mobile device ids instead of mobile no

Bi-directional actionable messaging(ability to communicate machine

readable messages in both directions)

Strong integration capabilities(to effortlessly plug into existing

enterprise systems)

Ability to embed transactionalcapabilities into messages

(buttons & commands)

Security passwordprotection for messages

Messenger capable of being embedded into other applications

on mobile devicesFlexible group sizes

CAPABILITIES OF ACTIONABLE MESSAGING

PAY

CAPABILITIES OF ACTIONABLE MESSAGING

Bi-directional actionable messaging (ability to communicate machine readable messages in both directions)

Messages with transactional buttons embedded with-in

Messages which can carry user experience (UI) forms

Messages which can have commands embedded with-in

B

A

C

“ These messages are generated by a computing back office system and are automatically sent to us without human intervention ”


CAPABILITIES OF ACTIONABLE MESSAGING (CONT…)

Ability to embed transactional capabilities into messages (buttons & commands)

These buttons can be preprogrammed to trigger transactions in the backend. Some examples of buttons are ‘LIKE’, ‘PAY’, ‘CONTACT ME’, etc.

PAY


CommandsButtons


Security passwordprotection for messages

“Secure communication like OTP, messages with account number and so on can be protected by password so that the same is not compromised even if the mobile device is lost”

Please send me the Lab Reports of Stephen

“XXXXXXXXXX”To view this Lab Reportplease enter the valid password

“XXXXXXXXXX”To view this Lab Reportplease enter the valid password XXXXXXXXXX



Flexible group sizes Messenger capable of being embedded into other applications on mobile devices




Strong integration capabilities (to effortlessly plug into existing enterprise systems)

ERPCRM SOCIAL MEDIA E-COMMERCE

Allowing customers to service themselves in an aided or unaided fashion through the messaging platform.

Providing unaided self-serviceable support within messengers, the same need to start supporting transactional capabilities.

Customers are preferring one unified platform for getting all their support needs serviced.

EFFECTIVE WAY OF SUPPORTING CUSTOMERS


CUSTOMER SUPPORT THROUGH MESSAGING

“ Your Balance is $250 ”

“ & BAL ”I need an appointment

with the Neuro specialist Doctor

Your appointment confirmed tomorrow

at 10.00 am

Let me know thearrival time of

flight A365

Received a damaged Product. I need a

Replacement

Flight A365 willbe arriving as per

the scheduled time

Kindly share thepicture of damaged

product


Appiyo Technologies Pte Ltd.,143, Cecil Street, 16-04, GB Building, Singapore 069542

Thank you


how can enterprises service their customers better using actionable messengers?

Technology