Houston Emergency Center

FY12 Budget PresentationJune 8, 2011

Dennis J. Storemski, Director

Mayor’s Office of Public Safety and Homeland Security

David F. Cutler, Director

Houston Emergency Center

2

HEC Mission

To provide the citizens of Houston with the most efficient, accurate, and professional service when processing their life-threatening calls. The Houston Emergency Center, in

coordination with the Office of Emergency Management, protects life and property by operating the public safety communication system and by coordinating and managing

emergency situations. The Information Technology Division is responsible for administration, maintenance, and operation of the Police, Fire/EMS computer aided

dispatch (CAD) system, radio system, and records management system.

HEC answers both emergency and non-emergency Police and Fire/EMS calls from citizens. The Police Department and the Fire Department have the responsibility of dispatching those calls to field units.

OEM facilitates mitigation and preparedness activities before a disaster strikes and coordinates response and recovery efforts when a disaster threatens or impacts our community.

3

Houston Emergency Center263 FTEs

Office of Emergency MGMT11 FTEs

Homeland Security16 FTEs

Houston Crackdown1 FTE

Mayor’s Anti-Gang Office20 FTEs

Dennis J. StoremskiDirector

· 9-1-1 Call Taking· Police Non-Emergency

Call Taking· Administration· Open Records· Info. Technology

· Emergency Management Planning· Continuity of

Operations Planning· Mitigation Planning· Recovery Planning· Metropolitan

Medical Response System Planning

· Emergency Operations· Administration· Legislative Analysis· Urban Area Security

Initiative Regional Support

· Administration· Grant Management

· Development (grant writing)

· Legislative Analysis· Fiscal Administration

(monitoring and reporting)

· Agency/Stakeholder Coordination· Coordination across

Departments (cross discipline)

· Coordination with other jurisdictions

· State & Federal Coordination

· Regional Planning· Urban Area Security

Imitative Coordination

· Regional Catastrophic Planning

· Community Preparedness & Outreach · CERT Training· Ready Houston

Campaign

· Agency/Stakeholder Coordination

· Support of the Houston-Harris County Drug Policy Council· Coordination with

Schools and Nonprofit Organizations

· Community Education and Referral Services· Coordination of Drug

Prevention Month Activities

· 24-Hour Drug Information Hotline

· Legislative Analysis· Management of an Intern

and Volunteer Program

· Agency/Stakeholder Coordination

· Legislative Analysis· Education/Awareness

Training · Prevention &

Intervention · Programming & Services

· Summer Youth Enrichment

· Mentoring· United Minds Youth

Leadership Council· Campo del Sol· Juvenile

Accountability Program

· West Houston Weed & Seed

· Project Safe Neighborhood

Office of Public Safety& Homeland Security

Organizational Chart

$22,761,772

General Fund $10,719,036

Special Rev. Fund $12,042,686

$1,278,132

General Fund $830,475

Grants $447,657

$1,509,923

General Fund $538,677 (HPD)

Grants $971,246

$99,197

General Fund $99,197 (HPD) $1,115,677

General Fund $517,044

(ARA)

$159,771 (HPD)

Grants $438,862

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David CutlerHEC Director

Jane NyamburaDivision Manager

Financial Resources

Michelle AllenManagement Analyst IV

Rose EkekeManagement Analyst III

Ponnachan DanielManagement Analyst I

Roz BulmanAdmin. Specialist

Dyanne MarksDivision Manager

Management Resources

Sara Jermany – Admin. Specialist

Shirley Blackshear – Admin. Assistant

Thelma Flake – Management Analyst I

Joe LaudAdministration Manager

Employee Resources

Barbara EvansAssistant Director

Operations

Al GarciaDeputy Director

I.T.

Gwendolyn CarrOperations Manager - Days

911/Police Call Taking

Roderick JacksonOperations Manager – Eve.

911/Police Call Taking

Adele GottliebOperations Manager - Nights

911/Police Call Taking

911/Police Supervisors

Cheryl BreedDivision Manager

Fire/EMS Call Taking

Fire/EMS Supervisors

911/Police Supervisors

911/Police Supervisors

Rosa MurrellAdmin. Assistant

Stacey Prevost - Admin. Coordinator

Daniel Mott - Management Analyst IIIDepartment Safety Officer

Sam PiccoloFixed Asset Specialist

Pam WaferAdmin. Aide

Lupe Torres - Awards Committee

Roderick Jackson - Uniform Committee

Lynne Horn - Q/A Committee

Gwendolyn Carr - EDC

Don McMillanECRP

Cynthia Grieve - Admin. Coordinator

Elia AcunaAdmin. Assistant

Charissa BarnettAdmin. Assistant

Sylvia PorrasAdmin. Assistant

Dave FolkersI.S. Administrator

Comm. & Field Support

Jonathan TitusI.S. Administrator

System Operations

Patrick BrownIRM Manager

Ed LoomisGIS Consultant

LAN, PC, Radio Techs

Programmers, DBA

GIS Techs/Analysts

Deanna TennysonDivision Manager

Training/Quality Assurance

Nakita BrownAdmin. Assistant Training/QA Staff

911/PoliceCall Takers

911/PoliceCall Takers

911/PoliceCall Takers

Fire/EMSCall Takers

Administration

Operations

Information Technology

Houston Emergency CenterOrganizational Chart

Effective 04-20-11

Functions

Tony Cross - Accreditation Manager

Catherine HammelAdmin. Aide

Helen WoodsSr.Human Resources Spec.

System Consultants/Analysts

Lynne HornInternal Affairs Manager

Training Coordinator

Barbara FieldsAdmin. Aide

Custodians of RecordsJanie LozanoAdmin. Assistant

John Titus – Safety Committee

Steve CrumleyVideo & Special Projects

Coordinator

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Sharon NallsEmergency Management Coordinator

Christopher PerkinsMMRS Officer

Dennis AlvarezEmergency/COOP PLanner

Sara GarrettData Systems Planner

Jim PalmerDeputy Emergency

Management Coordinator

Preparedness and Response

Recovery and Mitigation

Office of Emergency ManagementOrganizational Chart

Effective 05-12-11

Functions

Allen PortmanEmergency/COOP Planner

Valerie PrevostAdministrative Assistant

Trameka JewettRegional Training/Exercise Coordinator

Anabel DicksonAdministrative Specialist

Charles RobertsRegional WebEOC Administrator

Dennis GuffeyMitigation Coordinator

Michael WalterLocal I-INFO/PIER

VACANTRegional I-INFO Admin. *

* In process of acquiring position via grant funding

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Male Female

Authorized Actual WhiteAfrican

American Hispanic Other WhiteAfrican

American Hispanic Other

Clerical # 14 0 1 0 0 2 8 3 0

  % 100.00% 0.00% 7.14% 0.00% 0.00% 14.29% 57.14% 21.43% 0.00%

                     

Professional # 41 2 3 3 1 7 21 4 0

  % 100.00% 4.87% 7.32% 7.32% 2.44% 17.07% 51.22% 9.76% 0.00%

                     

Telecommunicators # 166 4 13 13 0 14 88 33 1

  % 100.00% 2.41% 7.83% 7.83% 0.00% 8.43% 53.01% 19.88% 0.61%

                     

Technician # 20 6 1 5 3 1 1 0 3

  % 100.00% 30.00% 5.00% 25.00% 15.00% 5.00% 5.00% 0.00% 15.00%

                     

Totals 270 241 12 18 21 4 24 118 40 4

  % 100.0% 4.98% 7.47% 8.71% 1.66% 9.96% 48.96% 16.60% 1.66%

HEC Workforce Makeup

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Male Female

Authorized Actual WhiteAfrican

American Hispanic Other WhiteAfrican

American Hispanic Other

Clerical # 0 0 0 0 0 0 0 0 0

  % 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

                     

Professional # 12 5 0 2 0 2 2 1 0

  % 100.00% 41.66% 0.00% 16.67% 0.00% 16.67% 16.67% 8.33% 0.00%

                     

Telecommunicators # 0 0 0 0 0 0 0 0 0

  % 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

                     

Technician # 0 0 0 0 0 0 0 0 0

  % 100.00% 0.00 % 0.00 0.00 0.00 0.00 0.00 0.00% 0.00

                     

Totals 270 12 5 0 2 0 2 2 1 0

  % 100.0% 41.66 % 0.00 % 16.67 % 0.00% 16.67 % 16.67 % 8.33 % 0.00%

OEM Workforce Makeup

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HEC Short-Term Goals (FY12)

• Answer emergency and non-emergency police, fire, and ambulance calls in an efficient and effective manner, while ensuring quality of the service provided to callers

• Maintain the computer hardware and software systems used at HEC to support Houston’s first responders in the field

• Upgrade CAD to support increased call volume

• Work with Planning Department to improve accuracy of GIS map

• Expansion of Quality Assurance Program

• Increase use of WebARM (Web Alarm Reporting Mechanism) among alarm companies

• Cross train employees to improve call flow

• Expansion of training program to provide growth opportunities for employees

• Implementation of technology to provide cost savings (e.g., WebARM)

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HEC Long-Term Goals

• Accreditation of HEC:

• CALEA (Commission on Accreditation for Law Enforcement Agencies)

• Currently underway

• ISO (International Organization for Standardization)

• Currently underway with HPD

• NAEMD (National Academy of Emergency Medical Dispatch)

• NENA (National Emergency Number Association)

• Establishment of a State certified academy

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OEM Short-Term Goals (FY12)

• Enhance the City’s disaster resiliency through public education presentations, training, and literature distribution

• Enhance the City’s emergency/disaster preparedness planning and response operations by conducting Table Top Exercises and Functional/Full Scale Exercises

• Maintain the City’s State-issued Jurisdictional Preparedness Profile rating at “Advanced” by updating all appropriate mitigation, preparedness, response, and recovery Plans by September 30, 2011

• Maintain the City’s Federal and State grants eligibility by submitting the appropriate EMPG and NIMSCAST reports

• Upgrade the City’s Emergency Operations Center (EOC) capabilities to better serve response staff requirements for situational awareness, coordination, and communication.

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OEM Long-Term Goals (FY12)

• Reduce the City’s vulnerability to disaster impacts through a coordinated and comprehensive public education program

• Establish a Citywide Training and Exercise management System utilizing the Homeland Security Exercise and Evaluation Program

• Improve regional collaboration through increased interaction with regional partners

• Develop an inter-jurisdictional collaboration portal to facilitate secure information sharing and to promote improved planning by sharing “lessons learned”

• Seek EMAP accreditation

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HEC Functions by Revenue Source

HOUSTON EMERGENCY CENTER                    

911 Call Taking 11,054,577 551,455 11,606,032 150 F X     11,606,032  

Police Call Taking (Non-Emergency)

4,542,209 382,403 4,924,612 73   X   4,724,612 200,000   

HEC Director

326,664 718,767 1,045,431 5     X 968,727 76,704  

Information Technology

2,992,888 1,902,809 4,895,697 28     X 4,895,697    

Open Records

270,000 20,000 290,000 4 F   X 130,000 160,000  

SUBTOTAL 19,186,338 3,575,434 22,761,772 260            

PersonnelSupplies

ServicesTotal FTEs

Man

dated

*

Direct

Service

Ad

min

.

General

Fund

Special

Revenue

Fund

Grant

Other

Fund

* F – Federal

S – State

CC – City Charter

CO – City Ordinance

CA – Contractual AgreementFY12 General Fund Total = 10,719,036

FY11 General Fund Total = 11,231,900

FY12 Special Revenue Total = 12.042,736

FY11 Special Revenue Total = 12,431,958

Difference = (512,864)

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OFFICE OF EMERGENCY MANAGEMENT                    

Emergency Management Operations 704,518 275,957 980,475 8F,SCO     830,475   150,000

Emergency Management Planning                    

Continuity of Operations/Govt Planning                    

Recovery & Mitigation                    

Administrative Services                    

Emergency Operations                    

Public Outreach                    

Urban Area Security Initiative Regional Support 223,595   223,595 3 CA         223,595

Metropolitan Medical Response Planning 74,062   74,062 1 CA         74,062

SUBTOTAL 1,002,175 275,957 1,278,132 12            

PersonnelSupplies

ServicesTotal

FTEs

Man

dated

*

Direct

Service

Ad

min

.

General

Fund

Special

Revenue

Fund

Grant

Other

Fund

OEM Functions by Revenue Source

* F – Federal

S – State

CC – City Charter

CO – City Ordinance

CA – Contractual Agreement

FY12 General Fund Total = 830,475

FY11 General Fund Total = 946,336 Difference = (115,861)

FY12 Grant Revenue Total = 447,657

FY11 Grant Revenue Total = 447,657

Questions