Throughout the month of May, aspart of the Green RibbonCampaign 2019, HAIL held two

Green Ribbon events. The purpose ofthese events was to raise awareness ofthe campaign, bring people togetherto begin the conversation aboutmental health and in turn, end thestigma associated with mental illhealth.

Our first Green Ribbon event was heldFriday 17th May in the LINX ProjectBallymun. It was a fantastic turn outwith representatives from the localcommunity, HAIL tenants, clients, staff,LINX clients and staff. All attendingenjoyed some music, tea, coffee andcake and a small spot prize raffle !This really was an amazing morningand we would like to thank the LINXcentre for catering for everyone and aspecial thanks to our peer SiobhanByrne for all her hard work to makethe day possible!

HAPPENINGSHousing Association for Integrated Living

Summer 2019

As we approach the summermonths, the staff and Boardof HAIL would like to take

this opportunity to wish all of ourtenants, clients and their familiesa very happy and sunny Summer.

In this edition of our newsletter,you will find updates from ourPeer Support volunteers and thevarious social groups they run,the Women’s Group, our GreenRibbon event to what’s beenhappening in HAIL over the pastnumber of months.

We hope you enjoy this Summer2019 edition of HAILHappenings. If you wish tocontribute anything to the Autumn2019 edition, please Email us atinfo@hail.ie.

Our second event, our annualNeighbours Day BBQ took place inKilcronan on Friday 24th May. Therewas a great turn out from theresidents in Kilcronan. We also had anumber of tenants from Tallaght andsome clients from the regional service.Patrick, our peer support volunteer,recited some of his poetry. He invitedalong 2 of his friends to also recitepoetry and to provide music.

Rent Payments Reminder!

We would begrateful if

you could pleaseuse a lodgmentcard when you arepaying your rent.If you don’t haveone, pleasecontact Mary on 01 671 8444. Ifyou are using a payment slip in thebank to pay your rent, please putyour name on the slip so that wecan identify who has made thepayment. Thank you.

Green Ribbon Campaign 2019

Summer 2019

CSR Day With Jansen

On Wednesday 10th April some HAIL staff alongwith some volunteers from Janssen Sciences cameout to our property in Cellbridge. There were also

some helping hands from our tenants and the morningwas spent transforming the garden with the addition ofsome summer flowers and a bench for our HAIL tenants torelax in the summer sunshine

New HAIL Peers

HAIL is very pleased and proud that our third groupof peer support volunteers graduated on Thursday30th May 2019. The group attended an eight week

peer support volunteer training course provided by HAILand our partner, CLAN/Crosscare and all passed withflying colours. Of the eight people graduating, some willbe continuing to work with Crosscare and some will cometo work with HAIL as peer support volunteers joining ourexisting group of committed peers to form a strong groupto deliver a vital service to HAIL’s tenants and clients.

We are also very happy to announce that VincentGeoghegan, who was featured in the Winter edition of thisnewsletter, has successfully completed the Level 8Certificate in Peer Support and Mental Health at DublinCity University. Many congratulations Vincent!

The peer support service aims to provide much neededsocial support to people who may be feeling isolatedwhere they are living and who would like to access morelocal services and opportunities. Peer support volunteersmeet up with people in the community on a regular basisand are able to accompany people to parks, galleries,museums or to simply go for a walk and have a tea orcoffee. This is in addition to the great groups beingprovided by our existing peer support volunteers like thefootball group, the pool group, the women’s group andthe walking group.

Eolas Project“The EOLAS project delivers two mental healthinformation and learning programmes, one forservice users with a diagnosis of schizophrenia orbipolar disorder and another for their families andfriends. The delivery of the EOLAS programmes isunique as they are co-facilitated by a peerfacilitator and a clinical facilitator. Clinicians bringtheir professional expertise and family membersand service users are experts by experience. Eachperspective is viewed as having equal value andimportance in promoting the recovery journey forservice users and their families. The expertise theco facilitators bring to the EOLAS programmeenables them to be a source of hope andencouragement for participants. The participantslearn from each other through engagingin discussions on living with mental health issuesand their personal recovery journeys. It is our hopethat this learning will assist all participants on theirjourney to recovery”. More information on theEolas project can be found athttp://www.eolasproject.ie/.

Opt Out?!If you would prefer not to receive future copies ofHAIL Happenings, please let us know by contactingthe Head Office on 01 671 8444 or Emailinfo@hail.ie

Summer 2019

Social Groups Update

HAIL UnitedHAIL United are continuing to growfrom strength to strength and arealways looking for new players to jointhe team. The team meet for trainingsessions every second Wednesdayafternoon at 4pm in the Inspire FitnessCentre in Cabra. The team arecontinuing to organise tournamentsand arrange fixtures with other teamson a regular basis. If you areinterested in joining the team, contactour Peer Volunteer Patrick on 087 358 1229.

Fishing TripAfter the success and fun of last yearsfishing trip we will be organising thisevent again towards the end of thesummer we will be contacting HAILtenants in the coming weeks.

Pool GroupThe Pool group meet every Fridayafternoon in Ned Kelly’s Sports Clubon O’Connell Street at 3pm (pleasenote time change!). All welcome.Contact our Peer Volunteer Eric on087 057 0981.

Walking GroupThe HAIL Walking Group takes placeevery fortnight. The group decides onthe location of the walk after eachmeet up. This is a fun and enjoyableway to get some fresh air, exerciseand meet people. If you are interestedin joining the walking group, contactour Peer Volunteer Una on 087 315 7283.

Check out our new website www.hail.ie for all our upcoming events and group outings.

Women’s GroupThe HAIL women’s group is goingwell, an event is planned for eachmonth. In April the group visited theChester Beatty Museum. Other eventshave included cinema trips, lunch andcoffee mornings. We are a friendlygroup , and always welcome newmembers. If you would like to receivetexts about upcoming events, or formore information please contact headoffice on 01 671 8444

Anew“Whether you are parenting alone, with a partner, or have the support of family members, being a parent can bechallenging and you may find it difficult to cope.

Maybe you are finding life with your baby or toddler extremely hard and need some support? You may be a newmother coping on your own and trying to juggle work and childcare? You may wish to return to education. Withsupport, your experience of parenting can be rewarding and satisfying”.

Anew Parenting Programmes

l Intensive one to one therapeutic parenting support

l Parenting workshops using evidence-based parenting programmes

l Bespoke parenting support for families with specific needs such as members of the travelling community

l Skills based training programmes and outreach parenting support

You can find out more information on Anew at http://anew.ie/index.php/parenting/ or they have a support helpline 1800 281 281.

HAIL United

Summer 2019

Thank you to everyone whocompleted our tenant’s

satisfaction survey last year.Here is a summary of what you said…

HAIL is performing well on maintenance calls, but there’s room for improvementWe set ourselves targets for completing servicing andmaintenance calls and we’re delighted to say that ourperformance in 2018 improved significantly from theprevious year and that it ranks well above the average inthe social housing sector:

Housing Association for Integrated LivingSecond Floor, Central Hotel Chambers, 7-9 Dame Court, Dublin 2.

Tel: 01 671 8444Email: info@hail.ie Website: www.hail.ie

HAIL is a registered trade name of Housing Association forIntegrated Living, a company limited by guarantee and nothaving a share capital.

Registered in Ireland No. 109465, CHY No. 6796, RegisteredOffice: Second Floor, Central Hotel Chambers, 7-9 Dame Court, Dublin 2.

What is a mental health forum?Forums provide a space and opportunity for people tovoice their experiences and present their views to improveoutcomes for all. Forums are the place to contribute if youhave an opinion or experience of the mental healthservices in your area.

Who are these for?Your local mental health forum is for all who haveexperienced HSE Mental health services in the forumlocality and all those friends, carers and family memberswho support them.

Forums take place all over Dublin. HAIL has two peersupport workers who are available to accompany andsupport anyone who wants to hear more about theseforums or who may want to attend.

Their contact details are as follows:

Pat Clifford (southside) 087 190 3361

Vincent Geoghegan (northside) 087 1848568

While these are the figures we record on our system thereis still a gap between these and the feedback we got fromour tenants in the last Tenant Satisfaction Survey where79% of respondents told us that the repair was carried outon time. We’ve therefore still some work to do to improveour performance.

Overall though we are pleased that our 2018 TenantSatisfaction Survey indicated a high level of satisfactionwith how we deliver our repairs and maintenance serviceat 93%, and the standard and quality of the work and theprofessionalism of the contractor were all ranked above90%. In 2018 we spent on average €562 per property inmaintenance and repairs.

An opportunity to have a say – Tenant’s ForumWe have made a commitment to establish a forum toensure the voice of our tenants and clients is heard andconsidered. We are establishing a Tenant Forum in 2019which will consist of HAIL staff and tenants. The forum willdeal with the following:

l Improving HAIL service to tenants

l Tackling issues affecting tenants

l Involvement in Community events

l Input into Processes and Procedures

This is an exciting opportunity for our tenants to have moreinfluence in our operations and we are hoping for a greatresponse when we seek volunteers!

In the meantime, if you require any further information orwould like to register your interest please contact Bronaghon 087 3493602 or Head Office on 01 671 8444.

Mental Health Forums

HAIL HAIL Sector Average

2018 2017 Q1-3 2018

Emergency repairs in target (24 hours) 100% 93% 86%

Urgent repairs in target (7 days) 97% 84% 85%

Routine repairs in target (30 days) 95% 91% 90%