hotel industry research

Top Customer Irritations in the Hotel Industry in San Francisco 2014

by Lee Erpelo

Irritations by Leisure Travelers

© 2014 by Lee Erpelo. Contact: [email protected]


Leisure Traveler Irritation #1

“You can wait for ages at the front desk for the staff to finish chatting...”



“...room servicing is very basic.”



“Very noisy air conditioning.”



“...the minibar was replenished twice on a 6 day trip..”



“Could not get TMobile phone reception.”



“Wifi charges were extortionate.”



“..the breakfast buffet is one of the worst I've ever had.”

Irritations by Business Travelers



Business Traveler Irritation #1

“...the service is horrible.”



“..lacks the common sense modern upgrade amenities to pull off business meetings.”



“This is one of the hotels with a beautiful lobby and crappy rooms.”



“The TV reception is awful.”



“The WiFi is nothing short of atrocious.”



“Room was the wrong one according to what I had booked online.”



“Good location but unfriendly staff.”

Irritations by Couples



Couple Irritation #1

“The hotel charge for every little thing including local phone calls, internet, water in the room.”



“I really want to love this hotel but....NOISY BEYOND BELIEF!!”



“Valet parking is way too expensive.”



“ The gym is really non-functional.”



“Photos are very deceiving with small rooms.”



“Cleanliness and hygiene seemed like an afterthought.”



“The breakfast is very poor... ”

Irritations by Family



Family Irritation #1

“This hotel has NO noise control.”



“They charge you extra and can't refund you when it's their mistake.”



“Hotel ran out of washcloths our second night (can you believe that!)”



“...it seems they don't really clean the sofa beds.”



“Room service food was terrible.”



“You have to ask for basic things like water multiple times to get it.”



“The double rooms were a bit small for 4 people with barely any space to move around.”

Irritations by Wedding/Party Guests



Guests Irritation #1

“Your wedding guests will have to pay $47 for parking. Wowza!”



“Very rude wait staff.”



“There were guests being loud in other rooms near our guests rooms.”



“We were promised a 5 star service, but what we actually received was the complete opposite.”



“The tables did not match the seating plan.”

This is only part of an extensive research I’ve done on strategies and tactics in the Hotel Industry in San Francisco in 2014.

Let me know if you want to get the rest of my research.

Email me at [email protected]

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