hospital scorecard
DESCRIPTION
HOSPITAL SCORECARD. THE HOSPITAL BALANCED SCORE CARD. STEPS IN DOING the HOSPITAL SCORE CARD. STEP 1: DETERMINE VISION & MISSION. Vision and Mission must be communicated at all level Vision & mission plays a vital role in determining the objectives - PowerPoint PPT PresentationTRANSCRIPT
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HOSPITAL SCORECARD
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STEPS IN DOING the HOSPITAL SCORE CARD
STEP 1: DETERMINE VISION & MISSION
• Vision and Mission must be communicated at all level• Vision & mission plays a vital role in determining the objectives• Gives insight to where the organization is going and
the efforts made to realize this goal
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STEPS IN DOING the HOSPITAL SCORE CARD
STEP 2: DETERMINE STRATEGIES
•Strategies help in realizing the VISION and MISSION of the organization
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STEPS IN DOING the HOSPITAL SCORE CARD
STEP 3: DETERMINE SUCCESS FACTORS AT EVERY PERSPECTIVE
•Identify FACTORS important for SUCCESS “areas to excel should be determined” Four perspectives:
financial, internal business, customer perspective, innovation and learning
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STEPS IN DOING the HOSPITAL SCORE CARD
STEP 4: MEASURING THE PERSPECTIVES
“You cannot improve what you cannot measure”
•Determine the right OBJECTIVES to achieve in every PERSPECTIVE•Use the RIGHT tool to measure them
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STEPS IN DOING the HOSPITAL SCORE CARD
STEP 5: SETTING TARGETS and ACTION PLANS
•Once measuring criteria is developed, ACTION PLAN has to be INITIATED at all levels.
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FINANCIAL PERSPECTIVE 25%
CUSTOMER PERSPECTIVE 25 %
INTERNAL BUSINESS PERSPECTIVE 25 %
INNOVATION &LEARNING PERSPECTIVE 25 %
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PERSPECTIVESScore Q1 Q2 Q3 Q4 Ave.
FINANCIAL 25 % 18.5 17.25
INTERNAL BUSINESS 25 % 18.75 23.12
CUSTOMER PERSPECTIVE 25 % 22.5 22.5
INNOVATION & LEARNING 25 % 21.88 23.125
SCORE 100 % 81.63 81.39
10
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INDICATORS:
1.CASH COLLECTION (5)2.DRUGS AND MEDS CASH COLLECTION (5)3.PHILHEALTH (5) 4.BUDGET ALLOCATION (5) 5.INFRASTRUCTURE (5)6.REVENUE ENHANCEMENT (5)7.ACCOUNTS PAYABLES (5)
FINANCIAL PERSPECTIVE score/35 = 25%
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INTERNAL BUSINESS PERSPECTIVE score / 85 = 25%
INDICATORS SCORE
1. GROSS DEATH RATE 5
2. NET DEATH RATE 5
3. MATERNAL MORTALITY RATIO 5
4. NEONATAL DEATH RATE 5
5. GROSS INFECTION RATE 5
6. NET INFECTION RATE 5
7. CESAREAN SECTION RATE 5
8. OCCUPANCY RATE 5
9. AVERAGE LENGTH OF STAY 5
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INTERNAL BUSINESS PERSPECTIVE score / 85 = 25%
INDICATORS SCORE
10. IMPLEMENTATION OF SOPS /POLICIES IN THE VARIOUS SPECIALTY / SUBSPECIALTY DEPARTMENTS 5
11. IMPLEMENTATION OF CLINICAL PRACTICE GUIDELINES / CLINICAL PATHWAYS BASED ON DIFFERENT SPECIALTY/ SUBSPECIALTY SOCIETIES
5
12. ER RESPONSE TIME 5
13. OPD RESPONSE TIME 5
14. FUNCTIONAL HOSPITAL COMMITTEES 5
15. RELIABLE MEDICAL RECORDS 5
16. COMPREHENSIVE PATIENT CLASSIFICATION 5
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INDICATORS
PUBLIC ASSISTANCE COMPLAINT UNIT- RESPONSE TIME
PACU– PERSONNEL PERFORMANCEPACU– HOSPITAL FACILITIESHOSPITAL PERSONNEL SAFETYSATISFACTION SURVEY (EXTERNAL-IN-PATIENT)SATISFACION SURVERY (EXTERNAL-OUT-PATIENTSATISFACTION SURVEY (INTERNAL)
CUSTOMER PERSPECTIVE Score / 35 = 25 %
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INNOVATION & LEARNING PERSPECTIVE score /40 = 25 %
INDICATORS SCORE
1.INNOVATION OR SPECIAL PROJECTS FOR PATIENT CARE
5
2.ACCREDITED TRAINING PROGRAMS 5
3.PASSING RATE OF RESIDENT TRAINEES 5
4.NETWORKING ACTIVITIES 5
5.STAFF DEVELOPMENT 5
6.CONTINUING EDUCATION for SUPERVISORS 5
7.TRAINING CALENDAR OF ACTIVITIES 5
8.RESEARCH AND STUDIES 5
INNOVATION & LEARNING PERSPECTIVE score /40 = 25 %
INDICATORS SCORE
1.INNOVATION OR SPECIAL PROJECTS FOR PATIENT CARE
5
2.ACCREDITED TRAINING PROGRAMS 5
3.PASSING RATE OF RESIDENT TRAINEES 5
4.NETWORKING ACTIVITIES 5
5.STAFF DEVELOPMENT 5
6.CONTINUING EDUCATION for SUPERVISORS 5
7.TRAINING CALENDAR OF ACTIVITIES 5
8.RESEARCH AND STUDIES 5
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Medical Center Scorecard Internal Business Perspective
25% Patient Care Organizational Ethics Leadership & Management Information Management Performance Improvement
Financial Management25%
DOH Central Office DBM COA Standards
Customer Perspective25%
Patient Rights Safety and Health
Innovation & Training Perspective
25%
Human Resource Management
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MEDICAL CENTER SCORECARD
INTERNAL BUSINESS PERSPECTIVE 25%
Review additional indicators from HOMIS/DOH ReportsReview individual hospital data and compare with NCHFD values/ classification
EAMC
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MEDICAL CENTER SCORECARD
FINANCIAL PERSPECTIVE 25%
Revenue Enhancement to be subcategorized with “Cash Collection”/ Income and which should reflect the following: PHIC Hospital Services/ Operations NGAs (PDAF) NGOs Affiliation Drugs & Medicines
Quantified Free Service Data to Reflect Income used for cross subsidy to indigents Medical Social Service Indicators Budget Allocation/ Utilization Accounts Payable/ Receivables
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MEDICAL CENTER SCORECARD
INNOVATION & TRAINING PERSPECTIVE 25%
Passing Rate of Resident Trainees & other AffiliatesNetworking Activities – GOs, NGOs Religious/ Civil SocietyStaff Development to be combined with Continuing Education for Supervisors- Human Resource Plan at all levels
Compliance with Issuance & Guidelines ofHHRDS/DOH/CHED/Professional Societies
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MEDICAL CENTER SCORECARD
CUSTOMER PERSPECTIVE 25% Must include other stakeholders such as:
personnel donors affiliates regulatory agencies accreditation agencies suppliers etc. Patient Information/Assistance & Response
response time personnel performance hospital Facilities/equipment Safety Issues
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REGIONAL HOSPITAL SCORECARD
SERVICE DELIVERY 25 %
Patient Satisfaction Survey ER/OPD Response TimePublic Information Desk Hospital Statistics/ Indicators
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REGIONAL HOSPITAL SCORECARD
FINANCING 25 % Budget Allocation PHIC Non-Philhealth Revolving Funds Other Income Donations
Income Utilized to Direct Patient Care
Affiliation Fee Income Utilization NGAS Implementation
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REGIONAL HOSPITAL SCORECARD
REGULATIONS 25%
Land Title Insurances Compliance to Licensing Accreditation to PHIC ( Fire, Waste Management)
Price Monitoring CQI