hospice survey 2019 - blythe house hospice - overall ......the survey was run by birdsong charity...

Hospice Survey 2019 Blythe House Hospice

Paid staff

Birdsong Charity Consulting

The Old Bakery Damask Green Road

Weston Hitchin

SG4 7BZ

01462 790439 [email protected]

birdsong.co.uk

Birdsong Charity Consulting 2 August 2019

Introduction

The Hospice Survey 2019 was open from 28th May – 5th July 2019. The survey was run by Birdsong Charity Consulting, on behalf of Hospice UK.

37 responses from paid staff were received for Blythe House Hospice.

Approximately 7,000 responses were received altogether, 5,000 from paid staff and 2,000 from volunteers. There were 39 participating hospices and their responses make up the All Hospices 2019 benchmark. The list of participating hospices can be found in Appendix 1.

The responses from your hospice have been compared with the All Hospices 2019 benchmark (paid staff only).

This report is organised into five parts:

Survey headlines This section provides the top ten and bottom ten total agree responses (the sum of the “Agree” and “Strongly Agree” responses) and total disagree responses (the sum of the “Disagree” and “Strongly Disagree” responses) across the survey. It also highlights the top ten and bottom ten variances with the All Hospices 2019 benchmark.

Summary agree responses This section provides all the total agree responses (the sum of the “Agree” and “Strongly Agree” responses) to this year’s survey questions, compared with the All Hospices 2019 benchmark.

Summary disagree responses This section provides all the total disagree responses (the sum of the “Disagree” and “Strongly Disagree” responses) to this year’s survey questions, compared with the All Hospices 2019 benchmark.

Detailed survey results This section provides a detailed breakdown of the responses to each survey question, compared with the All Hospices 2019 benchmark.

Appendix List of participating hospices.


Survey headlines

In the following chart, the sum of the “Agree” and “Strongly Agree” responses to each question is compared and the chart shows how many questions are better, the same or worse. Differences of less than 5% are categorised as “Same”.

Overall comparison with the All Hospices benchmark

Better 46

Same 1

Blythe House Hospice 2019 total agree comparison with All Hospices 2019 (paid staff)


Top and bottom responses across the survey – agree responses This chart highlights Blythe House Hospice’s top and bottom ten scoring questions - from the agree responses. This provides an indication of where staff are most and least satisfied.

100%

97%

97%

97%

97%

97%

97%

97%

95%

95%

75%

74%

73%

73%

73%

73%

69%

68%

67%

64%

9. I enjoy the work I do

1. I understand what this charity wants to achieve as anorganisation

10. I enjoy working with the people at this charity

12. I feel like I am making a difference

43. I am proud to work for this charity

47. If a friend or relative needed treatment I would behappy with the standard of care provided by this…

42. I am satisfied with my job

44. I believe in the aims of this charity

27. I am clear about what is expected of me in my role

28. I feel empowered to take decisions that are relevantto my role

30. It is safe to challenge the way things are done here

39. I feel supported in developing my career

3. Communication between different teams / departmentsis effective

4. Communication between staff and senior managementis effective

8. Morale at this charity is high

22. I am not concerned about my job security

40. My pay is competitive in comparison to people doingsimilar work in the charity sector

15. I rarely get stressed at work

6. I have confidence in the trustee board

24. Poor performance is dealt with effectively at thischarity

Blythe House Hospice 2019 top and bottom total agree responses


Top and bottom responses across the survey – disagree responses This chart highlights Blythe House Hospice’s top and bottom ten scoring questions - from the disagree responses. This provides an indication of where staff are least and most dissatisfied.

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

5%

6%

6%

8%

8%

9%

11%

11%

11%

14%


5. I have confidence in the senior management team

7. Diversity is valued at this charity




13. I feel appreciated

16. Working for this charity contributes positively to myhealth and well-being

20. I do not feel under pressure to work long hours

25. This charity makes best possible use of supporters’ time and money

37. I receive the training / development I need to enableme to do my work well

32. I receive useful feedback on how I am performing

33. I have recently received praise for my work

4. Communication between staff and senior managementis effective

40. My pay is competitive in comparison to people doingsimilar work in the charity sector

41. I feel that pay is handled fairly



19. I rarely work more than my contracted hours in a week


Blythe House Hospice 2019 top and bottom total disagree responses


Top and bottom agree comparisons with the All Hospices benchmark This chart highlights the top and bottom ten variances between this year’s survey results for Blythe House Hospice with the All Hospices 2019 benchmark.

41%

36%

35%

35%

34%

33%

31%

30%

29%

29%

11%

9%

8%

8%

8%

8%

7%

7%

6%

2%

26. This charity is doing everything it can to reduce itsimpact on the environment


16. Working for this charity contributes positively to myhealth and well-being





36. This charity makes best use of my abilities

24. Poor performance is dealt with effectively at thischarity

17. The workload in my role is reasonable



11. I like my working environment


35. My line manager is a good person to work for





47. If a friend or relative needed treatment I would behappy with the standard of care provided by this…

Blythe House Hospice 2019 top and bottom total agree comparison with All Hospices 2019 (paid staff)


Summary agree responses The Organisation

Total agrees

97%

86%

73% 73%

83%89%

65%

37%

46%

59%

0%

20%

40%

60%

80%

100%

1. I understand whatthis charity wants to

achieve as anorganisation

2. I feel well informedabout what is

happening within thecharity

3. Communicationbetween different

teams / departmentsis effective

4. Communicationbetween staff and

senior management iseffective

5. I have confidencein the senior

management team

Blythe House Hospice 2019 All Hospices 2019 (paid staff)

67%

86%

73%

54%

72%

40%

0%

20%

40%

60%

80%

100%

6. I have confidencein the trustee board

7. Diversity is valuedat this charity

8. Morale at thischarity is high



Your Well-being

Total agrees

Total agrees

100% 97%

86%

97%

86%93% 92%

78%

86%

63%

0%

20%

40%

60%

80%

100%

9. I enjoy the work Ido

10. I enjoy workingwith the people at

this charity

11. I like my workingenvironment

12. I feel like I ammaking a difference



86%

68%

84%

71%

43%49%

0%

20%

40%

60%

80%

100%

14. I am treated withfairness and respect

15. I rarely getstressed at work

16. Working for thischarity contributespositively to my

health and well-being



Resourcing

Total agrees

Total agrees

86% 86%

76%

86% 84%

57%62%

45%

65% 67%

0%

20%

40%

60%

80%

100%

17. The workload inmy role is reasonable

18. The resultsexpected of me are

realistic

19. I rarely work morethan my contracted

hours in a week

20. I do not feelunder pressure towork long hours

21. I am happy withthe flexible working

practices here


73%

59%

0%

20%

40%

60%

80%

100%

22. I am notconcerned about my

job security



Working practices

Total agrees

People management

Total agrees

89%

64%

89%81%

61%

34%

55%

40%

0%

20%

40%

60%

80%

100%

23. This charity’s processes and

procedures help me to carry out my role

effectively

24. Poor performanceis dealt with

effectively at thischarity

25. This charity makes best possible use of supporters’ time and

money

26. This charity isdoing everything itcan to reduce its

impact on theenvironment


95% 95%

84%

75%

92%85%

75%

62%

52%

80%

0%

20%

40%

60%

80%

100%

27. I am clear aboutwhat is expected of

me in my role

28. I feel empoweredto take decisions that

are relevant to myrole

29. My views arelistened to and

valued

30. It is safe tochallenge the way

things are done here

31. In the last year Ihave not been bullied

at work



Total agrees

Training and development

Total agrees

89% 89%94%

85%

67%71% 68%

77%

0%

20%

40%

60%

80%

100%

32. I receive usefulfeedback on how I am

performing

33. I have recentlyreceived praise for my

work

34. I get the support Ineed to enable me to

do my work well

35. My line manageris a good person to

work for


94%86% 86%

65%70%

58%

0%

20%

40%

60%

80%

100%

36. This charity makesbest use of my

abilities

37. I receive thetraining /

development I needto enable me to do

my work well

38. I am happy withthe personaldevelopment

opportunities here



Career and reward

Total agrees

Overall

Total agrees

74%69%

77%

53%44% 43%

0%

20%

40%

60%

80%

100%

39. I feel supported indeveloping my career

40. My pay iscompetitive in

comparison to peopledoing similar work in

the charity sector

41. I feel that pay ishandled fairly


97% 97% 97% 94% 92%

76%

90% 91%

70%75%

0%

20%

40%

60%

80%

100%

42. I am satisfied withmy job

43. I am proud towork for this charity

44. I believe in theaims of this charity

45. I wouldrecommend thischarity as an

employer

46. I plan to be working for this

charity in a year’s time



Total agrees

97% 96%

0%

20%

40%

60%

80%

100%

47. If a friend orrelative needed

treatment I would behappy with the

standard of careprovided by this

organisation



Summary disagree responses The Organisation

Total disagrees

Total disagrees

0%5%

11% 8%0%

4%

15%

34%28%

18%

0%

20%

40%

60%

80%

100%

1. I understand whatthis charity wants to

achieve as anorganisation

2. I feel well informedabout what is

happening within thecharity

3. Communicationbetween different

teams / departmentsis effective

4. Communicationbetween staff and

senior management iseffective

5. I have confidencein the senior

management team


3% 0%

11%9% 7%

33%

0%

20%

40%

60%

80%

100%

6. I have confidencein the trustee board

7. Diversity is valuedat this charity

8. Morale at thischarity is high



Your Well-being

Total disagrees

Total disagrees

0% 0%5%

0% 0%2% 2%8%

4%

17%

0%

20%

40%

60%

80%

100%

9. I enjoy the work Ido

10. I enjoy workingwith the people at

this charity

11. I like my workingenvironment

12. I feel like I ammaking a difference



3%

14%

0%

12%

33%

20%

0%

20%

40%

60%

80%

100%

14. I am treated withfairness and respect

15. I rarely getstressed at work

16. Working for thischarity contributespositively to my

health and well-being



Resourcing

Total disagrees

Total disagrees

5% 5%11%

0% 3%

22%16%

41%

16%12%

0%

20%

40%

60%

80%

100%

17. The workload inmy role is reasonable

18. The resultsexpected of me are

realistic

19. I rarely work morethan my contracted

hours in a week

20. I do not feelunder pressure towork long hours

21. I am happy withthe flexible working

practices here


5%

18%

0%

20%

40%

60%

80%

100%

22. I am notconcerned about my

job security



Working practices

Total disagrees

People management

3% 3% 0%5%

14%

29%

17%23%

0%

20%

40%

60%

80%

100%

23. This charity’s processes and

procedures help me to carry out my role

effectively

24. Poor performanceis dealt with

effectively at thischarity

25. This charity makes best possible use of supporters’ time and

money

26. This charity isdoing everything itcan to reduce its

impact on theenvironment


0% 0% 3% 3% 3%6%

11%16%

24%

10%

0%

20%

40%

60%

80%

100%

27. I am clear aboutwhat is expected of

me in my role

28. I feel empoweredto take decisions that

are relevant to myrole

29. My views arelistened to and

valued

30. It is safe tochallenge the way

things are done here

31. In the last year Ihave not been bullied

at work



Total disagrees


Total disagrees

6% 6%0% 3%

14% 14% 13%8%

0%

20%

40%

60%

80%

100%

32. I receive usefulfeedback on how I am

performing

33. I have recentlyreceived praise for my

work

34. I get the support Ineed to enable me to

do my work well

35. My line manageris a good person to

work for


0%5% 3%

17%12%

18%

0%

20%

40%

60%

80%

100%

36. This charity makesbest use of my

abilities

37. I receive thetraining /

development I needto enable me to do

my work well

38. I am happy withthe personaldevelopment

opportunities here



Career and reward

Total disagrees

Overall

Total disagrees

3%8% 9%

16%

26% 28%

0%

20%

40%

60%

80%

100%

39. I feel supported indeveloping my career

40. My pay iscompetitive in

comparison to peopledoing similar work in

the charity sector

41. I feel that pay ishandled fairly


0% 0% 0% 0% 0%7%

2% 2%9% 8%

0%

20%

40%

60%

80%

100%

42. I am satisfied withmy job

43. I am proud towork for this charity

44. I believe in theaims of this charity

45. I wouldrecommend thischarity as an

employer

46. I plan to be working for this

charity in a year’s time



Total disagrees

0% 1%0%

20%

40%

60%

80%

100%

47. If a friend orrelative needed

treatment I would behappy with the

standard of careprovided by this

organisation



Detailed survey results The Organisation

1. I understand what this charity wants to achieve as an organisation

2. I feel well informed about what is happening within the charity

0% 0% 3%

32%

65%

1% 3%6%

42%47%

0%

20%

40%

60%

80%

100%

strongly disagree disagree neutral agree strongly agree


3% 3%8%

38%

49%

3%

11%

20%

44%

21%

0%

20%

40%

60%

80%

100%




3. Communication between different teams / departments is effective

4. Communication between staff and senior management is effective

3%8%

16%

57%

16%

9%

25%30% 31%

5%

0%

20%

40%

60%

80%

100%



3% 5%

19%

49%

24%

8%

19%

26%

37%

9%

0%

20%

40%

60%

80%

100%




5. I have confidence in the senior management team

6. I have confidence in the trustee board

0% 0%

17%

39%44%

6%11%

23%

39%

20%

0%

20%

40%

60%

80%

100%



3%0%

31%

50%

17%

3%6%

37% 38%

16%

0%

20%

40%

60%

80%

100%




7. Diversity is valued at this charity


0% 0%

14%

41%46%

2%5%

21%

47%

25%

0%

20%

40%

60%

80%

100%



5% 5%

16%

49%

24%

12%

21%27%

31%

9%

0%

20%

40%

60%

80%

100%




Your Well-being



0% 0% 0%

24%

76%

1% 1%6%

38%

55%

0%

20%

40%

60%

80%

100%



0% 0% 3%

30%

68%

1% 1%6%

41%

51%

0%

20%

40%

60%

80%

100%




11. I like my working environment


3% 3%8%

32%

54%

2%6%

14%

41%37%

0%

20%

40%

60%

80%

100%



0% 0% 3%

22%

76%

1% 3%

10%

44% 42%

0%

20%

40%

60%

80%

100%





14. I am treated with fairness and respect

0% 0%

14%

22%

65%

6%11%

20%

36%

27%

0%

20%

40%

60%

80%

100%



0% 3%

11%

19%

68%

3%8%

17%

40%

31%

0%

20%

40%

60%

80%

100%





16. Working for this charity contributes positively to my health and well-being

0%

14%19%

57%

11%9%

24% 25%

33%

10%

0%

20%

40%

60%

80%

100%



0% 0%

16%

51%

32%

6%

14%

31% 33%

16%

0%

20%

40%

60%

80%

100%




Resourcing

17. The workload in my role is reasonable

18. The results expected of me are realistic

0%5% 8%

65%

22%

5%

17%21%

46%

11%

0%

20%

40%

60%

80%

100%



0%5% 8%

54%

32%

4%

13%

21%

49%

13%

0%

20%

40%

60%

80%

100%





20. I do not feel under pressure to work long hours

0%

11% 14%

49%

27%

13%

27%

15%

32%

12%

0%

20%

40%

60%

80%

100%



0% 0%

14%

46%41%

4%

12%19%

44%

21%

0%

20%

40%

60%

80%

100%




21. I am happy with the flexible working practices here

22. I am not concerned about my job security

0% 3%

14%

32%

51%

4%8%

22%

42%

25%

0%

20%

40%

60%

80%

100%



0%5%

22%

41%

32%

6%13%

22%

42%

18%

0%

20%

40%

60%

80%

100%




Working practices

23. This charity’s processes and procedures help me to carry out my role effectively

24. Poor performance is dealt with effectively at this charity

0%3%

9%

46%43%

3%

11%

25%

48%

13%

0%

20%

40%

60%

80%

100%



0%3%

33%36%

28%

9%

19%

37%

28%

6%

0%

20%

40%

60%

80%

100%





26. This charity is doing everything it can to reduce its impact on the environment

0% 0%

11%

30%

59%

4%

13%

28%

40%

15%

0%

20%

40%

60%

80%

100%



0%5%

14%

54%

27%

6%

17%

37%31%

8%

0%

20%

40%

60%

80%

100%




People management


28. I feel empowered to take decisions that are relevant to my role

0% 0%5%

38%

57%

1%5%

9%

55%

31%

0%

20%

40%

60%

80%

100%



0% 0%5%

30%

65%

3%8%

13%

49%

26%

0%

20%

40%

60%

80%

100%




29. My views are listened to and valued

30. It is safe to challenge the way things are done here

0% 3%

14%

24%

59%

5%11%

21%

42%

20%

0%

20%

40%

60%

80%

100%



0%3%

22%25%

50%

8%

16%

24%

37%

15%

0%

20%

40%

60%

80%

100%




31. In the last year I have not been bullied at work

32. I receive useful feedback on how I am performing

0%3% 6%

28%

64%

3%6%

10%

31%

49%

0%

20%

40%

60%

80%

100%



0%6% 6%

31%

58%

4%10%

19%

44%

23%

0%

20%

40%

60%

80%

100%




33. I have recently received praise for my work

34. I get the support I need to enable me to do my work well

0%6% 6%

25%

64%

4%10%

16%

43%

27%

0%

20%

40%

60%

80%

100%



0% 0%6%

42%

53%

3%9%

20%

44%

24%

0%

20%

40%

60%

80%

100%




35. My line manager is a good person to work for


36. This charity makes best use of my abilities

3%0%

12%

21%

64%

4% 5%

15%

32%

45%

0%

20%

40%

60%

80%

100%



0% 0%6%

50%44%

5%12%

19%

46%

19%

0%

20%

40%

60%

80%

100%




37. I receive the training / development I need to enable me to do my work well

38. I am happy with the personal development opportunities here

0%5% 8%

43% 43%

3%9%

19%

48%

22%

0%

20%

40%

60%

80%

100%



0%3%

11%

43% 43%

6%12%

24%

40%

19%

0%

20%

40%

60%

80%

100%




Career and reward

39. I feel supported in developing my career

40. My pay is competitive in comparison to people doing similar work in the charity sector

0%3%

24%

47%

26%

5%12%

31%37%

16%

0%

20%

40%

60%

80%

100%



0%

8%

22%

61%

8%9%

17%

30%34%

10%

0%

20%

40%

60%

80%

100%





Overall

42. I am satisfied with my job

0%

9%14%

54%

23%

11%17%

29%33%

10%

0%

20%

40%

60%

80%

100%



0% 0%3%

44%

53%

2%6%

16%

49%

28%

0%

20%

40%

60%

80%

100%






0% 0% 3%

19%

78%

1% 2%8%

35%

54%

0%

20%

40%

60%

80%

100%



0% 0%3%

22%

75%

1% 1%8%

38%

53%

0%

20%

40%

60%

80%

100%




45. I would recommend this charity as an employer

46. I plan to be working for this charity in a year’s time

0% 0%6%

23%

71%

3%6%

20%

34% 36%

0%

20%

40%

60%

80%

100%



0% 0%

8%

25%

67%

3% 5%

18%

34%40%

0%

20%

40%

60%

80%

100%




47. If a friend or relative needed treatment I would be happy with the standard of care provided by

this organisation

0% 0% 3%

16%

81%

1% 0%3%

27%

69%

0%

20%

40%

60%

80%

100%




Appendix I

List of participating hospices Ayrshire Hospice

Blythe House Hospice

Children's Hospice South West

Cornwall Hospice Care

Derian House Children's Hospice

East Anglia's Children's Hospices

ellenor

Hospice Isle of Man

Isabel Hospice

John Taylor Hospice

Katharine House

Kirkwood Hospice

North London Hospice

Peace Hospice Care

Phyllis Tuckwell Hospice Care

Pilgrims Hospices

Prospect Hospice

Rennie Grove Hospice Care

Richard House

Rowcroft Hospice

St Andrews

St Ann’s Hospice

St Barnabas & Chestnut Tree House Hospice

St Catherine’s Hospice, Preston

Saint Catherine's, Scarborough

St Christopher's

St Clare Hospice

St Giles Hospice

St Joseph’s Hospice

St Luke's Hospice

St Peter's Hospice

The Rotherham Hospice

Trinity Hospice and Palliative Care Services

Weston Hospicecare Limited

Wigan and Leigh Hospice

Willow Wood Hospice

Willowbrook Hospice

Woodlands Hospice Charitable Trust

Zoë’s place Hospice

hospice survey 2019 - blythe house hospice - overall ......the survey was run by birdsong charity...

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