hometown health information prevent and work denials with technology! provided by: kerry elledge,...
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HomeTown Health InformationPrevent and Work Denials with Technology!
Provided By:Kerry Elledge, Quadax
DM
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Generic 835 Screenshot
ANSI 835:
Loops, Segments and Data…Oh My!
Convert to “Human
Readable” EOBs
DM
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Without technology, data consolidation is difficult and
excessively manualTechnology allows for consistent reporting, data mining, data sharing and root cause analysis. There is too much data to handle manually and there are limited resources already at hospitals. Minimizing/preventing denials is one
of the greatest opportunities a hospital has to improve cash flow and reduce write-offs.
PREVENT, PREVENT, PREVENT
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X Administrative Denials: Report and Trend
Review Denials by Payer to
Identify Trends – Payers
Interpret ANSI Reason Codes
Differently
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Administrative Denials
Drill Into Administrative Type Denials to Determine Root Cause and Implement Preventative Measures
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Administrative Denials
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Without technology…paper, time and work effort are wasted
in manual processesTechnology allows for denial capture, denial workflow,
denial inventory management, and in some cases easy access to key documents a follow-up staff member would need. Denials will not go away and resubmission/appeals need to be done timely (or they may result in write-offs)
RECOVER, RECOVER, RECOVER
DM
X Automate Denial Workflow
• Full/Line ID & Queuing
• Flexible Worklist Set-up
• Easy Access to Key Documents
• Inventory Reporting & Dashboard
• Tracking• Comment Upload
ID
Queue
ReviewResolve
Collect
. .
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System Benefits – Quadax
Automatic Delineation of Full and Partial Denials
•No more reliance on manual remit copies to identify line item denials
Immediate Assignment of Error Category Groupings
•Use (denial) error category groupings for efficient workflow set-ups
Immediate Denial Notification When 835 Received
•Eliminate Reliance on Posting Process
•Eliminate Manual Poring Through ATB to Identify Denials
Reduce black holes and
inadvertent write-offs
Increase staffing efficiencies and
encourage process
improvement
Huge paper and time saver –
decrease days in A/R
DM
X Automated Access to Key Info
All data available with a click of a button: EOB’s, Appeal Letters, Claim… . .
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X Management Inventory Insight
No more manual compilation of management reports – many available . .
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X How Can Denial Automation Benefit Your Organization?
Decrease Overall A/R: Quickly identify both full and partial denials and route them to users with
best skill sets to work them Provide easy access to key denial source documents for follow-up
users
Decrease Costs to Work Denials Improve staff efficiency in working denials by setting up default orders
within worklists to group similar types denials
Increase Visibility of Denial Aging Inventory Utilize management dashboard reporting to target key denial inventory
issues