history of bsnl (final)

7/29/2019 History of Bsnl (Final)

1/60

on

COMPARITIVE ANALYSIS OF BSNL WITHOTHER LANDLINE PLAYERS

In Partial fulfillment of the requirement for the award ofDegree of B.B.A

SUBMITTED TO : SUBMITTED BY: -

Miss Shivani Saini Bhuvnesh KapaniaBBA 6th (1611)

G.G.N. INSTITUTE OF MANAGEMENT

AND TECHNOLOGY

CIVIL LINES, LUDHIANA

(2004-2007)


2/60

STUDENT DECLARATION

I Bhuvnesh Kapania submitting the Project Report on

the topic "Comparative Analysis of BSNL with other landline

player" of GGNIMT University Roll No. 42448012 and the

Project is submitted to Miss Shivani Saini.


3/60

ACKNOWLEDGEMENT

I feel pleasure in submitting this Project report of

COMPARITIVE ANALYSIS OF BSNL WITH OTHER LAND

LINE PLAYERS " I avail the opportunity in acknowledging

everybody who has directly or indirectly contributed towards

the completion of this project.

I am grateful to respected Prof. Parampal Singh and Miss

Shivani Saini for the moral support, guidance and constructive

criticism for evaluation of this project . Special thanks to friends who

helped in the completion of this project.

________________Bhuvnesh Kapania


4/60

PREFACE

In this I have covered about all the features of all the landline

phone .In this I have mention about different competitors of landline

players : BSNL , AIRTEL , TATA INDICOM , RELIANCE . I also

covered about all the tariff plans and value added services provide

by these players . I have compared BSNL with all the three

players :AIRTEL. TATA INDICOM, RELIANCE. I have surveyed

upon the satisfaction level of different customer regarding the

different tariff plans and value added services provided by these

players. I also came to know if customer want to change his

landline what is his second preference.


5/60

CONTENTS

CHAPTER TOPIC

1. History

2. New Technology new service

3. Customer care steps

4. Something about BSNL

5. Fees structure

6. Various plans of BSNL Connection

i. India Plan

ii. Tariff under fixed line/loop

iii. Broad band plan

iv. 111 plan

7. Major competitors

Airtel

i. Information

ii. Plans

iii. Value aided service

v. Dial up

Reliance

i. Features of Reliance landline

ii. Plans of Reliance landlineTata Indicom

i. Benefits & features of Tata Indicom

ii. Tata Indicom plans

iii. Tata Broad band plans

8. Research Methodology

9. Research objective

10. Conclusion

11. Bibliography

12. Questionnaire


6/60

HISTORY OF BSNL

Alexander Graham Bell patented the first

Telephone instrument capable of practical use in

1876. This method was used in the first

commercial instrument developed by Bell in

1876. In 1878, the first telephone exchange was


7/60

established at New Haven.

In 1880, two Telephone Companies viz. The

Oriental Telephone Company Ltd. and The

Anglo-Indian Telephone Company Ltd.

approached the Govt. of India for permission

to establish Telephone Exchanges in India. The permission was however

refused on the grounds that the establishment of Telegraphs was a Government

monopoly and that the Government itself would undertake the work in the

event of sufficient demand. By 1881, Govt. of India changed their earlier

decision and licence was granted to the original Oriental Telephone Company

Limited of England for opening Telephone Exchanges at Calcutta, Bombay,

Madras, Karachi and Ahmedabad.

28th January, 1882, is a Red Letter Day in the history of Telephone in India.

On this day Major E. Baring, Member of the Governor General's Council

declared open the Telephone Exchange in Calcutta, Madras and Bombay. The

exchange at Calcutta named "Central Exchange" was opened at third floor of

the building at 7, Council House Street. On 30-06-1882, the Central Telephone

Exchange had 93 number of subscribers.

A distant view of old Writers Building taken before the Dalhousie Institute

was built within Dalhousie Square. The foundation of Dalhousie Institute was

laid on 4th March 1865

On 1899, The Central Tele- phone Exchange wsa shifted to 1, Council

House Street. The management of the Oriental Telephone Company was

subsequently taken over by Bengal Telephone Company Limited. The


8/60

telephone system in the city remained under management of Private Company

till 1941 when all the shares of the Private company were purchased by a

Public Enterprise. The capital expen- diture involved in this deal was Rs 117

lakhs only. From 1st April 1943, the control of the Telephone system in

Calcutta, Madras and Bombay was taken over directly by the

Indian Posts and Telegraphs Deptt. In 1985, Indian P & T was bifurcated and

the control of Telephone has been transferred to Deptt. Of Telecom. On 01-10-

2002, the telephone system of Calcutta came under Bharat Sanchar Nigam

Limited (BSNL) alongwith all other circles except the city of Delhi and

Mumbay which are under Mahanagar Telephone Nigam Limited (MTNL).

Dalhousie Institute Building - demolished on 1950 to make space for

construction of Telephone Bhawan

Calcutta Telephone District CTD) is the largest metro district of BSNL.

Calcutta Telephones is having a service area of 1900 sq. k.m. covering the

city of Kolkata and adjoining areas from five districts of West Bengal viz.

Howrah, Hooghly, Nadia, North 24 Parganas and South 24 Parganas.

At the time of Independence there were 20,000 phone connections in


9/60

Kolkata. The figure rose to 5,00,000 by March 18, 1997 and crossed 1

million by February 27, 2000.

CTD is the first metro network in the country to become fully electronic on

31-03-99 and is the first metro network in the country to become fully digital

on 31-03-2000.

Operators at Hare Street Manual Exchange - 1935

Today on 31-03-2003, CTD is the most modern metro network of BSNL with

about 13 lakh customers where telephone is available on demand, ISDN isavailable on demand and also leased circuit is available on demand.

During the last two years a large number of new technologies, new services

and new customer care facilities have been introduced.


10/60

New Technologies and New Services

New technologies, which have been introduced, are

STM rings

Intelligent Network (IN) (first city to launch the service)

Local Network Managed System (first city to launch the technology)

Microtunnelling (first city to launch the technology)

Managed Leased Line Network (MLLN)

Wireless in Local Loop (WLL)

India Mobile Personal Communication Service (IMPCS)

Centrex

Answering Machine Service (AMS)

Fibre to the Building in the form of RLU and DLC which has reduced

the average copper loop length to less than 2 K.M.

Direct Internet Access Service (DIAS)

Voice over IP (VOIP)

Account Less Internet

Internet Telephony (Webfone)


11/60

Sampark (IVRS based)

Customer Care Steps

Different modes of bill payment

Changed number enquiry service 1951/1952/1953

Billing information system 1501/1502/1503

Telephonic reconnection service

Telephonic address correction

Fault docketing through IVRS

SOMETHING ABOUT BSNL

Bharat Sanchar Nigam Ltd (BSNL), the largest Telecom Service

Provider in the country, has paid a total dividend of Rs.1175 crores for

the year 2005-2006. A dividend cheque of Rs. 800 crores, after

adjusting the earlier paid interim dividend of Rs. 375 crores, was

handed over to Honble minister of Communications & IT, Thiru

Dayanidhi Maran, by Mr. A.K. Sinha, CMD, BSNL, in a simple


12/60

ceremony at Electronics Niketan.

BSNL is the largest contributor among the PSUs to the Government

exchequer. The company has contributed more than Rs. 11,500 crores

in the form of dividend, license fee, corporate tax, service tax,

repayment of loan, etc. During the last five years of its existence, the

Company has contributed to the Consolidated Fund of India more than

Rs.40, 000 crores and has been the largest service tax payer in the

country.

Ever since its formation, BSNL has demonstrated the inherent power of

telecom infrastructure and the need of the people to communicate.

During the year 2005-2006 the turn over of the Company was 40,177

crores with a net profit of Rs.8, 940 crores. The Company has

registered a net increase of 11.13% in revenue during the year and also

registered a growth of 23.6% in the profit.

The Company has been consistently making investment for expansionof telecom infrastructure in the country and last year an amount of

Rs.8,892 crores was invested for providing cellular services, broadband

services, corporate network and other services. The total addition to

the asset during the period of five years is more than Rs. 60,000 crores.

The Company has been carrying out other social obligations, namely

telephone services to rural, tribal and remotely located areas of the

country. BSNL has provided more than 1.4 crore telephones in rural

and tribal areas and Village Public Telephones in more than 5, 35,000

villages spread across the country. During the year 2005-06 a net

addition of 77 lakh new Cellular customers in addition to broadband

services has been launched on an extensive scale to connect small towns

and semi-rural areas of the country in line with the policy of the

Government under the guidance of Shri Dayanidhi Maran, Honble


13/60

Minister of Communications & IT.

BSNL is the main Telecom Service Provider to BPO and KPO

industries in the country. Phenomenal growth of these industries is due

to the reliable infrastructure provided by BSNL. BSNL has been

devoting itself to connect India despite challenges and difficulties and

has been contributing significantly to bridge the digital divide.


14/60

FEE STRUCTUREReconnection Fee

Disconnected due to default of payment.

(i) Telephone connection/plug

point

Rs.100

(ii) (a) For an extra bell

restored within

a period of 10 days

nil

(b) in other cases Rs.30

2. Transfer Fees

(i) For transfer of telephone

connections to near relative .

Rs.100

(ii) Use of land lord stelephone by the tenant living

in the same building

Rs.100

(iii) Third party transfer Rs.500

3. Shifting Charge

i) Telephone connection, extensions and connections to Private

and Private Branch

Exchanges:

In the same room In all other

cases

a) In Exchange system with

less than 500 lines

Rs. 75/- Rs. 150/-

b) In Exchange system with

500 lines

Rs. 75/- Rs. 600/-*

* Rebate of Rs. 300/- allowed if internal wiring is done by

subscriber

ii) Private & Private Branch

Exchange Board

The percentage of the installation

charges prescribed for

corresponding PABX

50% 100%

iii) Attendant Box of PABX The percentage of the installation

charges prescribed for


15/60

VARIOUS PLANNS OF BSNL

CONNECTIONS

ONE INDIA PLAN:-

BSNL

Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL)

have launched "One India Plan" with effect from 01.03.2006. This they claim will be one of

the most affordable, customer friendly and innovative schemes for both local and long

distance calls. Under the new Scheme, the customer will be able to call any place in India

either by landline or mobile by merely spending Rs.1 per minute. The "One India" plan, also,

for the first time, takes away the distinction between the fixed line tariff and the cellular tariff

and thus, makes the tariff "technology independent". A similar plan has also been introduced

for the customers of post paid and pre-paid mobile services of BSNL and MTNL.

AdvantageofOneIndia

There is no charge shift to a new tariff plan. You need to pay a deposit of Rs 1,000 if your

phone does not have an STD facility now. However, if you have a phone with STD at present,

you need not pay any deposit.

You can makes calls to fixed/WLL/mobile (own network) at Re 1 for 180 seconds.

You can call any other mobile number at Re 1 for 60 seconds.


16/60

You can call any STD number (landline or mobile) at Re 1 for 60 seconds.

OneIndia tariff for landline service

Particulars Pulse in seconds One India Tariff

Fixed Monthly Charges Rs 299

Free Calls NIL

Local Call Charges:

To Fixed/WLL/Mobile (own

network)180 Re 1.00 per pulse

To all other Calls 60 Re 1.00 per min

STD Call Charges

Intra Circle Calls upto 50 KMs:

To fixed/WLL(F)/(BSNL

network)180 Re 1.00 per pulse

All Other Calls 60 Re 1.00 per min

Intra Circle Calls to

Fixed/WLL/Cellular60 Re 1.00 per min

ISD Call Charges

UK, US, Canada 10 Rs 6.00 per min

Europe (other than UK),

Singapore, Thailand,

Malaysia, Indonesia, Hong

Kong

7.5 Rs 8.00 per min

Rest of world 6 Rs 10.00 per min


17/60

Disadvantages of OneIndia

The rent will be hiked to Rs 299, irrespective of what rent you are paying now.

There will be no free calls in this plan.

A hike in the monthly rental is more than double the rental in some of the existing plans.

Across the various plans, rents are quite low, and it is complemented with free calls depending o

the plans that you have opted for. F

instance, when you opt for a plan of Rs 500 you get 450 free calls.

The charges on OneIndia will be applicable around the clock, there will be no off peak-ho

discounts.

There will be no discounts irrespective of the usage.

Landline service

Plan

160

Plan

Economy

Plan

290

Plan

500

Plan

1000

Plan

1500

Plan

2000

OneIndia

Monthly

Rental160 250 Nil Nil Nil Nil Nil 299

Assured

Usage Nil Nil 289 499 999 1499 1999 299

Free calls Nil 60 calls 150 450 1000 1750 2350 Nil

Pulse rate

Local (from landline)

To landline 180 seconds Pulse rate for local

calls

To

fixed/WLL/Mobile

(own network) -

180 secs

All other calls: 60

secs

To Cellular 90 seconds

To MTNL

landline

(At night

hrs between

23.00 hrs to

0600 hrs)

300 seconds

Pulse rate in seconds (for less than 50 km from landline)


18/60

To landline 120 seconds BSNL Fixed &

WLL

network-180 sec

All other calls -60

secs

To WLL

Mobile60 seconds

STD (from landline)

>50 - 100

kms60 seconds 60 secs

>100 kms 30 seconds

Calls to

Delhi 37.8 seconds

Call

charges

(beyond

free calls)

Rs

1.20

for

all

calls

61-300

calls (Re

0.80)

301-2000

calls

(Rs 1.20)

Above

2000

calls

(Re 1)

Rs1.20 Rs1.10 Re1.00 Re0.90 Re0.85 Re 1.00

Registration

Charge

Local-Rs 500 (to be converted into installation charge)

Security

Deposit

Local/STD-Rs 1000 will be collected in two equal installments

ISD-Rs 3000 secuity deposit to be collected in 6 equal installments

SOME OTHER PLANS


19/60

Tariff under Fixed Line in Local Loop (WLL) Services:

BSNL offers one tariff for entire India as an alternative

package BSNL ONE INDIA for Basic and WLL services with

effect from March 1, 2006, as below:

Particulars Pulse in sec.BSNL ONE

INDIA

Fixed Monthly Charges Rs 299

Free calls Nil

Unit call rate Rupee OneCall Charges

Local & Intra Circle Calls up to 50 kms

Own Network

Fixed, WLL 180Rs

0.33/min.*

Cellular (94) 60 Rs 1.00/min.

Other Network

Fixed, WLL, Cellular 60 Rs 1.00/min.

Intra Circle calls more than 50 kms & Inter Circle Calls

(Own and Other Network)

Fixed, WLL, Cellular 60 Rs 1.00/min.

ISD Calls

USA, Canada, UK 8.0 Rs 7.50/min.

Europe (other than UK), Singapore, Thailand,

Malaysia, Indonesia and Hong Kong6.2 Rs 9.68/min.

Rest of world 5.0Rs

12.00/min.


20/60

BROADBAND PLAN

ParticularsTariff in Rs

Home

250

Home

500

Home

1000

Home

1800

Home

3300

Bandwidth (wherever

technically feasible)

256

Kbps/ Up

to 2Mbps

256 Kbps/

Up to 2Mbps

384 Kbps/

Up to 2Mbps

512 Kbps/

Up to 2Mbps 2 Mbps

Monthly charges (Rs) 250 500 1000 1800 3300

Annual payment option

to customers (Rs)2500 5000 10000 18000 33000

Download/upload limit

(GB)1.0 GB 2.5 GB 5 GB 10 GB 20 GB

Additional usage

charges/MB beyond freedownload/upload limit

(Rs)

0.90 0.80 0.80 0.70 0.70

Free email IDs/space

(per email ID)1/5 MB 1/5 MB 1/5 MB 1/5 MB 2/5 MB

Security deposit NIL NIL1 month

rental

1 month

rental

1 month

rental

Night unlimited (0200-

0800 hrs)

Not

availableAvailable Available Available Available

Minimum hire period Three Three One One One


21/60

months months month month month

B. Business plans:

Particulars

Tariff in Rs

Business

700

Business

1200

Business

3000

Business

5000

Business

9000

Bandwidth

(wherever

technically

feasible)

256 Kbps/

Up to 2

Mbps

256 Kbps/

Up to 2

Mbps

512 Kbps/

Up to 2

Mbps

1 Mbps/ Up

to 2 Mbps2 Mbps

Single/multi-user

(SU/MU)SU SU MU MU MU

Monthly charges

(Rs)700 1200 3000 5000 9000

Annual payment

option to

customers (Rs)

7000 12000 30000 50000 90000

Download/upload

limit (GB)4 GB 8 GB 20 GB 35 GB 75 GB

Additional usagecharges/MB

beyond free

download/upload

limit (Rs)

0.80 0.80 0.50 0.50 0.50

Free email

IDs/space (per

email ID)

1/5 MB 1/5 MB 2/5 MB 2/5 MB 4/5 MB

Static IP address

(on request)

Not

available

Not

available

Not

available One One

Web hosting space Not Not Not 5 MB 5 MB


22/60

(on request) available available available

Domain name (on

request)

Not

available

Not

available

Not

availableOne One

Security deposit1 month

rental

1 month

rental

1 month

rental

1 month

rental

Rs 5000

THE MAJOR COMPETITORS OF BSNL

ARE:-

AIRTEL

TATA INDICOM

RELIANCE

INFORMATION ON THESE COMPETITORS:-


23/60

AIRTEL(Bharti):-

Bharti Tele-Ventures is today acknowledged as one of India's

finest companies, and its flagship brand 'Airtel', has over 19 million

customers across the length and breadth of India. From the creation

of 'Airtel', one of India's finest brands, to becoming the largest

manufacturer and exporter of world class telecom terminals under

its 'Beetel' brand, Bharti has created a significant position for itself

in the global telecommunications sector. The largest investment in

the Indian telecom sector comes with, Vodafone to invest

approximately Rs. 6,700 crores (approx. USD 1.5 bn.) to acquire

around 10% in Bharti Tele-Ventures Ltd. Bharti thus establishes its

supremacy in the Indian telecom market, having attracted Asia's

best - SingTel, and now world's best - Vodafone.

Fixed Line Services

Besides providing world-class GSM services in the Seychelles, Airtel also

offers Fixed Line (also called Land line) Telephone services in selected parts

of Mahe. Airtel has so far covered Victoria, Providence, Mont Fleuri, Roche

Caimen, Union Vale, Beau Vallon and Beau Belle and also started expanding

in the Barbarons area, which is in the southern part of the island. There are

plans for further expansion of this service around Mahe and the other main

islands of the Seychelles.


24/60

Airtel introduced huge cuts in fixed line rates in August 2005 of up to 42%.

Customers calling from an Airtel landline to any other local landline, can now

talk for as little as 50 cents for 3 minutes at nighttime, which is the lowest

local landline rate in Seychelles. Airtel's off-peak period is from 7pm to 7am

and also includes full 24-hours on Public Holidays and weekends. The peak

rate, from 7am to 7pm, was also reduced by 10% to 70 cents for 3 minutes.

The fixed line services offered by Airtel works on a 62 kpbs copper wire line

and ensures crystal clear communication and there are various value-added

services from party conferencing to Calling Line Identification (requires a CLI

telephone terminal).

The Airtel Fixed Line can also be used for data transmission and is ideal for

your Internet needs or access. Airtel reduced its Internet dial-up rates up to

42% in August 2005, now offering the best dial-up rates in the country. Calls

made to your local Internet Service Providers (ISP) are charged at SR0.60

from 7am to 7pm, SR0.50 from 7pm to 11pm and SR0.40 from 11pm to 7am(incl. GST) for every six minutes to are online.

Fixed Line Voice Services

Bharti Airtel became the first private fixed-line service provider in

India. It is now promoted under the Airtel brand. Recently, the

Government opened the fixed-line industry to unlimited competition.

Airtel has subsequently started providing fixed-line services in the

four circles of Delhi, Haryana, Madhya Pradesh, Karnataka, Tamil

Nadu & UP (West).


25/60

Airtel Enterprise Services believes that these circles have high

telecommunications potential, especially for carrying Voice & Data traffic.

These circles were strategically selected so as to provide synergies with

Airtels long distance network and Airtels extensive mobile network.

Airtel Enterprise Services, India's premium telecommunication service, brings

to you a whole new experience in telephony. From integrated telephone

services for Enterprises and small business enterprises to user-friendly plans

for Broadband Internet Services (DSL), we bring innovative, cost-effective,

comprehensive and multi-product solutions to cater to all your telecom and

data needs.

Voice - Product Portfolio

Airtel Enterprise Services telephone services go beyond basic telephony to

offer our users a whole host of Value Added Services as well as premium add-

ons. Each telephone connection from Airtel Enterprise Services is backed by a

superior fibre-optic backbone for enhanced reliability and quality telephony.

Few of the Value Added Services offered are Calling Line Identification,

Three Party Conferencing, Dynamic Lock, Hunting Numbers, Parallel Ringing

etc.

Airtel Enterprise Services Voice Services provide Free Dial-up Internet access

that is bundled along with your Telephone connection from Airtel. Its fast,

reliable and gives you unlimited Internet access. All you need to do is dial

1500 through your dialer.

PLANS OF AIRTEL


26/60

Plans STAR

TV 250

SILVER

TV

499

GOLD

TV

999

PLATINUM

TV

1495

DIAMOND

TV

2499

TV

1100*

Security

Deposit 500 500 500 500 500 500

Installation

Charges500 500 500 500 500 500

Rental 250 499 999 1495 2499 1100

Free calls 125 525 1125 1850 3565 0

Rate>126 to

3001.1 1 0.9 0.8

Max upto 1.2

Rate>300

@1

One Pulse = 180sec to local landline to landline

45sec to GSM, WLL

* In 1100

planNo free calls

GSM /WLL

40 Local Calls per 60sec

Fixed 30 Local Calls per 60sec


27/60

Value Added Services

Airtel offers you a host of Value Added Services. These services

are subdivided into five major categories that are mentioned


28/60

below :

Voice Based Services Voice Mail

Fax Mail

Text Based Services (SMS) Text Messaging

Data Services

Fax & DataServices

Call Management Services

Call Line Identification Presentation(CLIP)

Call Line Identifications Restriction(CLIR)

Call Waiting Call Hold

Call Div ert

Others

Roaming

Dial-up

Airtel Voice Services provide FREE dial-up internet access that is bundled

along with your Telephone connection from Airtel.
http://www.airtel.sc/voicemail.htmlhttp://www.airtel.sc/faxmail.htmlhttp://www.airtel.sc/sms.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/call_waiting.htmlhttp://www.airtel.sc/call_hold.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/international_roaming.htmlhttp://www.airtel.sc/voicemail.htmlhttp://www.airtel.sc/faxmail.htmlhttp://www.airtel.sc/sms.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/fax_data_services.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clip.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/clir.htmlhttp://www.airtel.sc/call_waiting.htmlhttp://www.airtel.sc/call_hold.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/call_divert.htmlhttp://www.airtel.sc/international_roaming.html


29/60

Its fast, reliable, gives you unlimited Internet access. All you need to do is

dial 1500 through your dialer.

The default username should be "register" and password is "airtel". You can

log- in and change your Username and Password. All you need is:

A computer and a modem

And a Telephone connection from Airtel

RELIANCE:-

FEATURES OF RELIANCE LANDLINE

Next-Gen Caller ID: Reliance Landline displays the name and/or number

of a waiting caller while you are in the middle of a conversation. It allows you

the flexibility to choose between two calls or switch from one caller to another.

Mobile phone features: Now enjoy all the interactive benefits of a

mobile phone. Store and recall numbers from the phone book, check the

history of missed / dialed / received calls. Whats more, you can also use the

history menu to make fresh calls.

Delayed hotline: You can program your Reliance Landline to

automatically call a predefined number by lifting the receiver and holding it

for seven seconds.

Navigation keys: Using the navigation keys on Reliance Landline you

can activate phone features like delayed hotline, line locking, etc now you

need not remember complicated feature codes and cumbersome procedures.

You can also set your preferred ring tone, ringer volume and LCD contrast.


30/60

Remote phone management: You can lock or unlock the STD/ ISD

facility or hotline settings on your Reliance Landline , remotely from

anywhere, from any tone / DTMF phone.

Plus, you get host of other interesting features like speaker phone, 3-way

conferencing, quick dialing, and many more.

Reliance Infocomm has announced two schemes for its fixedphone service. In its venturing step, Reliance Infocomm hasextended the One India tariff scheme for Reliance mobile phonesto Reliance fixed wireless phones. A life time incoming freescheme has been introduced for the fixed wireless consumers by

the company.

S.P.Shukla, president, Wireless, Reliance Infocomm said, While mobile

tariffs have fallen drastically due to competition in the last three years, fixed

wireless phone tariffs have remained more or less static and have not

witnessed much innovation. We would like to revolutionize fixed wireless

phone tariff with these two path breaking schemes. The One India scheme is

designed to change the way people perceive and use long distance calls. The life time freeincoming scheme with absolutely No Monthly Recurring Charges will make the landline

telephony more affordable for the masses.

Under the One India tariff plan, Reliance fixed wireless customers can make

calls to any phone, anywhere in the country, for just 1 Rupee per minute. The

tariff for local and intra-circle calls to Reliance phones will be 40 paisa

per minute and 1 Rupee for all other calls. The One India scheme will have a

monthly rental of Rs 499.

By making a one-time payment of Rs 2999, Reliance customers will get life

time incoming free on their fixed phones. The tariff will be Rs 1.20 per pulse

for local calls, with the 3 minute pulse to local fixed phones and Reliance

phones and 45 second pulse for mobiles in non-metros and 60 second pulse for

mobiles in metros. Existing Reliance fixed wireless customers can also avail of

this Lifetime Free Incoming offer by paying a one time charge of Rs 1999.


31/60

PLANS OF RELIANCE

TATA INDICOM:-

Benefits & Features of tata landlineBenefits

Seamless voice qualityQuick installation & 24X7 support

Different flavour of tariff plans to suite business & personal

requirement.


32/60

High speed internet access

Product Features

Internet Ready Inbuilt post-paid

Internet access. Every wirelineconnection is Internet ready.

Host of value added services: Call Waiting, Call Forwarding, Call

Hunting, 3-way Conferencing, Voice mail services.

Connect to any Fax machine, EPABX and Bank Swipe Terminals.

Instrument FeaturesSee who's calling with CLI (Caller Line Identification)

Get Missed Call details

Store family and friends numbers in the in-built phone book

Dial frequently called numbers from memory and save time

Speaker Phone

Enjoy greater voice clarity and say goodbye to excessivebilling

Tata Indicom offers you almost instant phone connections. Get yourself the

Tata Indicom Landline Services based on the state of the art Optical Fibre Cable-

based backbone.

Tata Indicom Phone Connections Advantage

Superior voice clarity

Instant and hassle - free connections

Accurate billing

Secure and tamper - proof lines

Responsive and friendly service

24 x 7 friendly customer service


33/60

LANDLINE PLAN:-

Particulars Amount

Registration Charges for all residential

plans except Landline Life planRs.575 (Including service tax)

Registration Charges for Landline Life

Plan

Rs.2999 (Including service

tax)

Security Deposit for Local & STD NIL

Additional ISD Deposit Rs.2000 (Refundable)

Tariff

Plan

Name

Home2

Mobile

125

Home2

Mobile

249

Home2

Mobile

349

Talk

India

225

One

Nation

180

City

299

Tata

600Landline

Life

Plan 99

Ideal

for

Low

user

with

mainly

local

calls

and

Mthly

Bill of

up to

Rs. 400

Resid-

ential

user

with

mainly

local

calls

and

mthly

bill

Rs. 600

Med-

ium

-to-

high

user

with

mainly

STD

usage

and

Mthly

Bill >

Rs.

600

Med-

ium-to-

high

user

with

mainly

STD

usage

and

Mthly

Bill

of

up to

Rs. 400

Pred-

omina-

ntly

Local

user

with

mthly

bill >

Rs. 600

Busin-

ess

user

with

offices /

Business

partners/

Friends

spread

across

the

country

Resid-

ential

users

with

high

usage

on local

mobiles

& STD

and low

rec.

expense

Low

user

with

mainly

local

calls &

Mthly

bill of

upto Rs.

200

Monthly

Rental

(Rs.)

125 249 349 225 180 299 600 Nil 99

CLIP (Rs.)

(Optional)

50 50 Nil Nil Nil Nil Nil Rs.25 Nil

Monthly - 100 120 25 50 Nil 2000 Nil 99


34/60

Free usage

(Rs.)

mins for

any calls

made to

any Tata

Indicom

phones

Free local

T2T usage- -

5 local

Tata

Walky/

Mobile/

Wireline

numbers

- - - - - -

Rate

per

Pulse

for

Local

& Intra-

Circle

calls (Rs.)

12 12 12 1 1

0.5

(50

kms -

only on

other

Fixed

calls)

Rs.0.30

for calls

to Tata

Indicom

phones

and Rs.

1.10 for

all other

calls

1 1

Discounts on Monthly Bill

Tariff

Plan

Name

Home2

Mobile

125

Home2

Mobile

249

Home2

Mobile

349

Talk

India

225

One

Nation

180

City

299

Tata

600Landline

Life

Plan

99

Rs.

500 -

Rs.

750

- 5% 5% - - - - - -

Rs.

751 -

Rs.

1000

- 10% 10% - - - - - -

Rs. - 15% 15% - - - - - -


35/60

1001 -

Rs.

1500

Rs.

1501 -

Rs.

2000

- 20% 20% - - - - - -

> Rs.

2000- 25% 25% - - - - - -

Local & Intra-Circle pulses

Tariff

Plan

Name

Home2

Mobile

125

Home2

Mobile

249

Home2

Mobile

349

Talk

India

225

City

299

Tata

600

One

Nation

180

Landline

Life

Plan

99

To Tata

Indicom

mobiles

3 min 3 min

Rs.

0.50

per

min

1 min 3 min 3 min 1 min

To all

Non-

Tata

Indicom

mobiles

3 min 1 min

Rs.

0.50

per

min

1 min 1 min 3 min 1 min

To Tata

Indicom

Wireline

& Walky

3 min 3 min

Rs.

0.50

per

min

1 min 3 min 3 min

3

mins

( < 50

Km) ,

1 min

(> 50

Km)

To all

other

phones

1 min 3

mins (

< 50

Km) ,

Rs.

0.50

per

min

3

Min

(


36/60

1 min

(> 50

Km)

for

50

km

1

Min

(>50

Km)

1 min

(> 50

Km)

Inter-Circle (Outside Circle) call charges (< 50 kms) - Rs. Per Minute

Tariff

Plan

Name

Home2

Mobile

125

Home2

Mobile

249

Home2

Mobile

349

Talk

India

225

City

299

Tata

600

One

Nation

180

Landline

Life

Plan

99

To all

Tata

Indicom

phones

Rs. 0.80Rs.

0.33

Rs.

0.80Rs. 0.30 Rs. 0.33

Re.1 / 3

minsRs.2.2

To all

Non-

Tata

Indicom

Mobile

phones

Rs. 0.80Rs.

1.00

Rs.

0.80Rs.1.1 Rs. 1.00

Re.1 /

minRs.2.2

To all

other

phones

Rs. 1.20Rs.

1.00

Rs.

1.20Rs.0.73 Rs.1.00

Re.1 /

minRs.2.2

Inter-Circle (Outside Circle) call charges (> 50 kms) - Rs. Per Minute

Tariff

Plan

Home2

Mobile

Home2

Mobile

Home2

Mobile

Talk

India

City

299

Tata

600

One

Nation LandlinePlan

99


37/60

Name 125 249 349 225 180 Life

To all

Tata

Indicom

phones

Rs 2.40 Rs. 2.40 Rs. 1.20Rs.

1.00

Rs.

2.40

Rs. 0.30

to all

Tata

Indicom

phones;

Rs. 2.20

to all

other

phones

Rs.

1.00

Re.1 / 3

minsRs.2.2

To all

Non-

Tata

Indicom

Mobile

phones

Rs 2.40 Rs. 2.40 Rs. 1.20Rs.

1.00

Rs.

2.40

Rs. 0.30

to allTata

Indicom

phones;

Rs. 2.20

to all

other

phones

Rs.

1.00

Re.1 /

minRs.2.2

To all

other

phones

Rs 2.40 Rs. 2.40 Rs. 1.20Rs.

1.00

Rs.

2.40

Rs. 0.30

to all

Tata

Indicom

phones;

Rs. 2.20

to all

other

phones

Rs.

1.00

Re.1 /

minRs.2.2

ISD call charges - Rest of India (Rs. Per Minute)

Tariff

Plan

Name

Home2

Mobile

125

Home2

Mobile

249

Home2

Mobile

349

Talk

India

225

City

299

Tata

600

One

Nation

180

Landline

Life

Plan 99

USA, Rs. 7.20 Rs. 7.20 Rs. 5.00 Rs. 5.00 Rs. Rs.6.6 Rs.5.00 Rs. 5.00 Rs. 6.99


38/60

Canada 7.20

UK Rs. 7.20 Rs. 7.20 Rs. 8.00 Rs. 8.00Rs.

7.20Rs. 6.6 Rs. 8.00 Rs. 8.00 Rs. 6.99

SEA &

Rest of

Europe

Rs. 9.60 Rs. 9.60Rs.

12.00

ROE -

Rs.

12.00

SEA -

Rs.8.00

Rs.

9.60

Rs.

8.80

ROE

Rs.

12.00

SEA

Rs.8.00

ROE

Rs. 12.00

SEA

Rs.8.00

Rs.8.99

Gulf &

Africa

Rs.

12.00

Rs.

12.00Rs. 8.00 Rs. 8.00

Rs.

9.60Rs. 12 Rs. 8.00 Rs. 8.00

Rs.

15.99

Australia,

NZ andSAARC

Rs.

12.00

Rs.

12.00

Rs.

12.00

Rs.

12.00

Rs.

12.00

Rs.

12.00

Rs.

12.00 Rs. 12.00

Rs.

15.99

RoWRs.

18.00

Rs.

18.00

Rs.

12.00

Rs.

12.00

Rs.

18.00

Rs.

16.5

Rs.

12.00Rs. 12.00

Rs.

15.99

ISD call charges - Delhi & Mumbai (Rs. Per Minute)

Tariff

Plan

Name

Home2

Mobile

125

Home2

Mobile

249

Home2

Mobile

349

Talk

India

225

City

299

Tata

600

One

Nation

180

Landline

Life

Plan 99

USA,

CanadaRs. 9.00 Rs. 9.00 Rs. 5.00 Rs. 5.00

Rs.

9.00

Rs.

8.25Rs. 5.00 Rs. 5.00 Rs. 6.99

UK &

SEARs. 9.00 Rs. 9.00 Rs. 8.00 Rs. 8.00

Rs.

9.00

Rs.

8.25Rs. 8.00 Rs. 8.00

UK

Rs.6.99

SEA

Rs.8.99

Gulf and

Africa

Rs.

18.00

Rs.

18.00

Rs. 8.00 Rs. 8.00Rs.

18.00

Rs.

16.5

Rs. 8.00 Rs. 8.00Rs.

15.99

Rest of

World

Rs.

18.00

Rs.

18.00

Rs.

12.00

Rs.

12.00

Rs.

18.00

Rs.

16.5

Rs.

12.00Rs. 12.00

Rs.

15.99

Supersaver Add-ons

Local Tata-

to-Tata pack

Get unlimited free local calls to all Tata Indicom Phones.

Monthly Rental is Rs. 75. Applicable on all the above

mentioned plans.

Night Speak Save upto 30% on all Local calls made at Night i.e. 9pm-


39/60

9am, for a rental of only Rs. 25. Applicable only on H2M

125/249/349/One Nation 180/Landline Life/Plan 99.

STD Jumbo

All Inter-Circle STD calls to any phone across the country

will be at Rs. 1 / min. The rental for this is only Rs. 100.

Applicable only on H2M 125/249/349/Plan 99.

Weekend

Speak

Save upto 30% on all Local calls made on Weekends i.e.

Saturdays & Sundays. The rental for this is only Rs.

25.Applicable only on H2M 125/249/349/One Nation

180/Landline Life/Plan 99.

Lifetime

CLIP pack

For a one-time charge of Rs. 300, get CLIP free for

life.Applicable only on H2M 125/249/Landline Life

Our Voice station (12900) offers a host of exciting value added services.Charges at Rs. 6 /


40/60


41/60

Broadband Plan From tata Special 350 Installation Charges

Rs.250 (Plus service Tax) Security Deposit Nil Monthly Access Charges

Rs.350 Bandwidth Upto 2 MBPS Free Monthly Traffic (MB) 475 Modem

Rentals NA Additional Traffic Charges (Rs./MB) 1.5 Landline Plan - From

TTSL Plan 99 Registration Charges Rs.250 (Plus service Tax) Additional

Local & STD Deposit Nil Additional ISD Deposit Rs.2000 (Refundable)

Monthly Rental Rs.99 Monthly Free Usage Rs.99 Monthly CLIP Charges

FREE Local & Intracircle Calls Rate / Pulse Re.1 Pulse Duration To All

Mobiles 1 Min To All FWP and Landline (< 50 Kms) 3 Mins To All FWP &

Landline (> 50 Kms) 1 Min STD - Inter Circle Calls To all Phones Rs.2.2 /

Min ISD Rates (Per Minute) USA,UK & Canada Rs.6.99 SEA & Europe

Rs.8.99 SAARC,Gulf,Africa, Australia & New Zealand Rs.15.99 Rest of

World Rs.15.99 Supersaver Add-ons on Landline


42/60

RESEARCH METHODOLOGY

Research Dezine

Research is dezined to know the perception of the customer using the

landline phone . Most of the customers prefer BSNL, and airtel

because they are providing net facility and the net speed is good as

compared to BSNL , TATA ,Reliance and problem faced by them in

these landline connection.

DATA SAMPLING

My sampling size is 100 out of which 50 % are the BSNL customer , 15

% are tata customer, 15% are reliance customer and 20% are AIRTEL

costomer . Data is collected from primary and secondary sources

Primary

QUESTIONAIRE- It has been prepared to get the

information from BSNL , Airtel TATA , Reliance .There are

16 questions and every question is dezined according to

the need of research study.

Secondary-

COMPANYS MANUALS

COMPANYS WEBSITE

ADVERTISMENT


43/60

RESEARCH OBJECTIVES

The objectives of undertaking study on comparative analysis of BSNL with

other landline players.

To study the perception of the people about landline players.

To find the choice of the people, if they want to change the connection what

is the alternate connection.

To check the value edit service provided by the different landline players and

the plants we offer the best.


44/60

CONCLUSION

BSNL is the leader of all landline phone . maximum percentage of the

customer are using BSNL landline phone and less customers are using airtel ,

reliance, tata because most of the BSNL customer are satisfied because of

less charges and the maximum facility and value added service provided by the

BSNL is much better than other and rest of using airtel is because of net and

good net speed and rest of reliance and tata is because for those company

using more than one type of connection


45/60

BIBLIOGRAPHY

WWW.BSNL.COM

WWW.AIRTEL.COM

WWW.GOOGLE.COM
http://www.bsnl.com/http://www.airtel.com/http://www.google.com/http://www.bsnl.com/http://www.airtel.com/http://www.google.com/


46/60

QUESTIONNAIRE

COMPARATIVE ANALYSIS OF BSNL AND OTHER LANDLINEPLAYERS

Q.1 Name :

Age :

Occupation :

Contact No. :

Q.2 Where do you have landline connection?

(a) Business (b) Home (c) Both

Q.3 Which connection you are using?

(1) BSNL (2) Airtel (3) TATA (4) Reliance

Q.4 Since how much time you are using the present connection?

(1) Less than 1 yrs. (2) 1-3 yrs.

(3) 3-5 yrs. (4) More than 5

Q.5 Why are you using this connection?

(1) Cost (2) Range (3) Voice Clarity

(4) Brand Image (5) Other if any specify ______________________

Q.6 For what purpose you are using this connection?

(1) Calls (2) Internet

(3) Other if any specify ___________________________________

Q.7 Are you satisfied with this present connection.

(1) Yes (2) No

Q.8 If No, What problem do you face.

(1) Over Charging (2) Bad service.

(3) Range problem (4) Customer Facility


47/60

(5) Other if specify ______________________________________.

Q.9 What measure should be taken to improve the service?

______________________________________________________

Q.10 What is your average monthly bill?

(1) 100-300 (2) 300-500

(3) 500-1000 (4) More than 1000

Q.11 Would you like to shift from the present connection?

(1) Yes (2) No

Why _____________________________________________________

Q.12 What alternate connection would you like to go in for?

(a) Airtel (b) TATA (c) BSNL

(d) Reliance

Q.13 Is a present connection providing you internet service?

(1) Yes (2) No

Q.14 Are you satisfied with the net speed?

(1) Yes (2) No

Q.15 Do you face the problem of call dropping while making or receiving

calls?

(1) Yes (2) No

Q.16 How do you rate your connection on following parameters?

(give rating 1-4)

(1) Network ( )

(2) Voice clarity ( )

(3) Additional service ( )

(4) Overall Cost ( )


48/60

Q.1. Where do you have a landline connection?

Home

45%

Business

25%Both30%

Business

Home

Both


49/60

Q.2. Which connection you are uses?

AIRTEL

20%

BSNL

50%

TATA

15%

RELIANCE

15%

BSNL

AIRTEL

TATA

RELIANCE


50/60

Q.3. Since how much time you are using the present connection?

3-5 Yr

20%

1-3 Yr

15%More Than 5 Yrs

50%

Less Than 1Yr

15%

Less Than 1Yr

1-3 Yr

3-5 Yr

More Than 5 Yrs


51/60

Q.4. Why are you using this connection?

Cost

51%

Range

19%

Voice Clarity

10%

Brand Image

10%

Other ,If any

10%

Cost

Range

Voice Clarity

Brand Image

Other ,If any


52/60

Q.5. For what Purpose you are using this connection?

Calls

75%

Other ,If any

2%

Internet

23%

Calls

Internet

Other ,If any


53/60

Q.6. Are you satisfied with the present connection?

Yes

70%

No

30%

Yes

No


54/60

Q.7. If No, what problems do you face?

Over Charging

50%

Bad Service

20%

Range Problem

10%

Customer

Facility

12%

Other, If any

8%

Over Charging

Bad Service

Range Problem

Customer Facility

Other, If any


55/60

Q.8. What is your average Monthly Bill?

100-300

35%

300-500

30%

500-100020%

More Than 1000

15%

100-300

300-500500-1000

More Than 1000

Q.9. Would you like to shift from the present connection?


56/60

Yes

65%

No

35%

Yes

No99

Q.10.What alternate connection would you like to go in for?


57/60

Airtel

50%

Reliance40%

Tata

10%

Airtel

Reliance

Tata

Q.11.Is your present connection providing you Internet service?


58/60

Yes

55%

No

45% Yes

No


59/60

Q.12.Are you satisfied with the Net speed?

Yes

60%

No

40%

Yes

No

Q.13. Do you face the problem of Call Dropping while Marketing


60/60

or Receiving Calls?

Yes

80%

No

20%

Yes

No

history of bsnl (final)

Documents