hirender resume bsa new

8/2/2019 Hirender Resume Bsa New

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HIRENDER SINGHFlat No.7, J-4/7C, Khirki Extension, Malviya Nagar, New DelhiContact +91 – 09350 622 122; E mail: [email protected]

PRODUCT IMPLEMENTATION PROFESSIONAL-IT(Seeking challenging assignments as a Pre Sales Professional /Consultant/Business Analyst)

PROFILEROFILE• Proactive, multi-skil led professional , offering a strong track record of over 3 and half years in

Requirement Analysis, Planning, Document Management, Product Implementation & Project Management,Workflow Solutions and Client Servicing.

• Consummate professional equipped with thorough knowledge of various process changes with expertisein creating and managing various process flow documents and review functional design and deliverables to

ensure that they meet the requirements

• Leverage keen analysis, insights and team approach to drive organizational improvements andimplementation of best practices, adept at working in high pressure environments with strict deadlines andmultiple deliverables.

• Possess complete clarity of the project coupled with proven ability to communicate solution strategy

and product offerings in Seminars, Presentations and Exhibitions as pre-sales support to promote business.

• Proficiency in SDLC (Software Development Lifecycle). Ingrained confidence and solid understanding

of translating business requirements into functional plans in a competitive framework; Equipped with asound knowledge and experience in the IT Industry.

• Dexterous in analyzing information system needs, evaluating end-user requirements, custom designing

solutions, troubleshooting for the applications and presentations

CORE COMPETENCIES

Strategic Planning Need / Gap Analysis Project Implementation Work Flow Solutions

Cross-functional Coordination Client Relations Management Complete Project Life CycleStrong Interpersonal Skills

TECHNICAL SKIILSECHNICAL SKIILS

OperatingSystem

Windows 2000/XP/2003 Server, Windows NT Server, MS-DOS,Windows-95/98 (Installation, Basic Working and Configuring Devices), 2000/NT/XP,Windows NT 4.0 (Installation, User Administration, Migrating Users, Services, DeviceConfiguration, Domain Level Administration, Setting Profiles, Registry Editing andComplete Networking)

WebTechnologies

HTML, Apache Web Server, Tomcat 4.0, Oracle 10g, IBM Web sphere, JBOSS 4.0.2, j2ee5.0 and 6.0 (Creating Applications and Applets, Multi Threaded Applications, DatabaseConnectivity through JDBC, Exception Handling)

Back End Oracle 9i, Oracle 10g, SQL Server 2000, SQL Server 2005

PROFESSIONAL CHRONOLOGYROFESSIONAL CHRONOLOGY

NEWGEN SOFTWARE TECHNOLOGIES PVT.LTD, NEW DELHI SINCE JUL ’07-TILLDATESoftware Support Executive

• Looking after the entire gamut of activities pertaining to the management & development of Off Shore

Project scheduling and analysis. Gather & define business requirements while managing the risks toimprove business processes and translating the requirements into systems solution by preparing functionalspecifications.



• Analyzed statistical data using various data mining techniques to understand the business problem translate

it into analytical framework to define the lead bottle necks and cash cows

• Adept in evaluating and assessing requirement of system software.

• Job involves deployment of the Company’s Document Management Solution, Workflow Solution and end–to–end Imaging software products for large clients across verticals.

• Adept in choosing appropriate technologies as a part of development process. Monitoring developmentactivities and reporting project progress. Analyzing the areas for development while implementing strategic

plans for the various operational activities. Taking remedial actions while providing suggestive measures forthe service improvement.

• Planning the process effectively with overall responsibility for maintaining various process metrics and strictadherence to the compliance procedures at all times.

• Job includes handling technical presentations, organizing web demos for international clients andintegration of Newgen products, Configuring and deploying web based applications on various applicationservers like Apache/Tomcat, Web sphere and Jboss.

• Interacting with the management, team, and associates to facilitate smooth communication to understandand analyze the requirement and also to identify appropriate solutions for problems, if any like bug fixing,error resolution & change requests.

• After analysis drafting and getting approval on SRS. Tools to exercise this includes Microsoft Visio.

•

Instrumental in customer expectations, UAT Sign Off and Site Handover• Designing & creation of physical database, devising strategy for backups, recovery & fine-tuning.

• Adept in handling database administration mainly data acquisition, creating database applications,maintaining databases / server space with source code. Setting up and maintaining documentation and

standards. Handling activities such as designing & creation of database.

• Providing inputs gathered from customers, prospects and implementation engineers for Product Roadmap & Test Plan. Playing a key role in assessing current performance, processes and services and providingrecommendations regarding process improvements to maximize customer satisfaction

PROJECT EXPOSURE/ONSITE EXPERTISE OF INTERNATIONAL PROJECTSROJECT EXPOSURE/ONSITE EXPERTISE OF INTERNATIONAL PROJECTS

(Project #1)

Project Tit le Deployment & Implementation of DMS (JBoss AS and Oracle 10G DB)

Client Egyptian Arab Land Bank (EALB)

Duration Mar-Apr’10

Overview EALB offers commercial and Retail Banking services to its customers in theEgypt. The project primarily reflects on organizing and controlling the creation,

management and retrieval of documents through their life cycle for differentbranches and departments. The project involved implementation andconducting a detailed User Acceptance Testing (UAT)

(Project #2)

Project Tit le Deployment & Implementation of Workflow (JBoss AS and Oracle 10G DB)

Client Egyptian International Pharmaceutical Industry Ltd.

Duration Mar-Apr’10

Overview EIPICO is the civilized face of EGYPT in the pharmaceutical industries and no. 1Pharmaceutical in the Country. DMS has been implemented for archiving thedocuments of its Research & Development and Quality sector department. In

particular archiving and fast retrieval of Batch Records of their products andRaw materials.

(Project #3)

Project Tit le Deployment & Implementation of Workflow (JBoss AS and MS SQL 2005 DB)

Client Bahraini Saudi Bank (Bahrain)



Duration Feb-Mar’09

Overview BSB offers commercial and Retail Banking services to its customers in theKingdom of Bahrain. The project primarily aims at organizing and controllingthe creation, management and retrieval of documents through their life cyclefor different branches and departments. The project involved implementation

and conducting a detailed User Acceptance Testing (UAT)

(Project #4)

Project Tit le Deployment, Implementation & Integration of DMS with third party Applications

(JBoss AS and MS SQL 2005 DB)

Client Abu Dhabi Finance (Abu Dhabi)

Period Jun-Jul’09

Overview Abu Dhabi Finance is a company that deals in providing loans to customers.

The project was aimed at Centralizing the Document Management System andintegration with CRM. Project also focuses on streamlining their DMS/RecordManagement Policies and easy and efficient search and retrieval of theirrecords and documents. The Integration of our DMS system was done withCRM. The project involved implementation and conducting a detailed User Acceptance Testing (UAT).

KEY DOMESTIC PROJECTS HANDLED OnsiteEY DOMESTIC PROJECTS HANDLED Onsite

(Project#1)

Project Tit le Production Support and Training of DMS and BPM

Client UBS (Hyderabad)

Duration July’08-Jan’09

Overview UBS Hyderabad is the back office of “Union bank of Switzerland” where thevarious processes outsourced from UBS units from across the world are

executed. One of the key processes as a part of knowledge outsourcing is TheBSS - Presentation and Creative Service, which involves developing

presentations and creative work based on the inputs and guidelines providedby internal clients of UBS across the globe UBS has a requirement to automatethe BSS - Presentation and Creative Service that runs in its Hyderabad back office center. The Project involves round the clock support and training to the

department.

(Project #2)

Project Tit le Implementation of DMS (JBoss AS and MS SQL 2005 DB)

Client Magma finance (India)

Duration Oct’07-Nov’07

Overview Magma Finance is a Non-banking finance company that deals in providing loansto customers.

The project was aimed at Centralizing the Document Management System atHead Quarters and Deploying Remote Image Servers at Branches .Project also

focuses on streamlining their DMS/Record Management Policies and easy andefficient search and retrieval of their records and documents. Database wasOracle 10G and JBoss application server was deployed. The project involvedimplementation and conducting a detailed User Acceptance Testing (UAT) andTraining.



MAJOR CLIENTSAJOR CLIENTS

• Bharti Airtel

• Vodafone

• First Gulf Bank, Dubai

• Dunia Finance, Dubai

• IGIB, New Delhi(CSIR)

• Axa Insurance, Dubai• Hindustan Coca-Cola Beverages Ltd

• Fullerton Securities and Wealth Association.

• Carrefour

• Maruti Suzuki

• Kenya Airways

TLC RELATIONSHIP MANAGEMENT LTD, NEW DELHI SEP’06 –JAN’07Tele-Sales Executive

INTOUCH SOLUTIONS, NEW DELHI NOV’05 –

MAR’06

Customer Care Executive

ACADEMIACADEMIA

Pursuing MBA (Information Technology)ICFAI University, Tripura

GNIIT, 2008NIIT, New Delhi

B.Com, 2002MDS University, Ajmer (Rajasthan)

Additional Qualif ication

LLB, 2007

MDS University, Ajmer (Rajasthan)

Self Evolution Program(SEP)- Level 1[Certif ication]Program Coverage: Johari Window, Opportunity Search Attitude, Personality, Seven habits of highly effectivePeople, Goal Setting, Problem Solving & Creativity, Presentation Skills, Group Dynamics, Team Building &

Organizational Culture.

Voluntary Experience Attended a six days (Aug’06) Counseling Camp organized by NIIT in and for HCL Technologies, Noida.

Date of Birth: 3.7.1982Reference: Available on Request

hirender resume bsa new

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