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Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

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Page 1: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Helping People Around the World

Connect, Communicate & Collaborate

Converged Communications Platform

Page 2: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Agenda

Company Overview Market Trends Business Solutions System Overview Growth Applications in the Market Additional System Applications Summary

Page 3: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eOn Communications

Retail Education Healthcare

Distribution Government Contact Centers

eOn Communications Corporation Over 100 years experience in developing innovative

telecommunications products Global communications solutions provider

Quality products Made in U.S.A. On-site support for our customers Offer a comprehensive portfolio to a large and varied

customer base: Service Bureaus E911 Centers Sporting Venues

Page 4: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Some Of Our Customers

Page 5: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eOn Industry Recognition

Page 6: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eOn Vision

Provide solutions that drive market direction, exceed expectations and create sustainable competitive advantages

Deliver integrated voice, video and data solution to each community of interest within your extended enterprise

Tear down geographic business barriers

Help differentiate your company as a market leader and drive your shareholder value through lower infrastructure costs

Reward your employees with increased efficiency and flexibility and make it easier for your corporate users to drive your process improvements

Make communications simple!

Page 7: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Market Trends

Out of 135 Million American workers surveyed…* 45 million worked from home, 24 million from a client’s or customer’s

place of business, 20 million worked from their car, 16 million worked while on vacation, 15 million at an outdoor location, 8 million on a train or airplane

Almost all large firms have multiple locations As do 6 out of 7 medium-sized firms**

400 million users of Microsoft Office each day Over 120 million Exchange / Outlook users***

* Dieringer American Interactive** IDC Consumer Survey – The US Remote Office / Branch Office Opportunity*** Bill Gates, Microsoft, Real-Time Collaboration Web Conference

Page 8: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Business Pressure Points

Business of all sizes are facing many pressures

Increasing demand for new solutions

Solutions must be enterprise class, yet affordable and easy to implement and use

Distributed Workforce

Increasing Mobility

Demanding Customers

Hungry Competitors

Technology Expertise

Page 9: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Opportunities

Lower operation costsLower operation costs

Improve customer serviceand worker productivity

Improve customer serviceand worker productivity

Protect technology investmentsProtect technology investments

Secure data and the networkSecure data and the network

Cost-effectively deliver communicationsto remote offices and mobile workers byintegrating your voice and data network

Make your employees more accessibleand improve customer service by usingnew, flexible communicationsapplications

Reduce upgrade costs by implementingstandards-based network solutions thateasily allow you to migrate to next-generation technologies

Reduce upgrade costs by implementingstandards-based network solutions thateasily allow you to migrate to next-generation technologies

Increase productivity, enhancecollaboration and improvecommunications with secure networkaccess for remote & mobile workers

Increase productivity, enhancecollaboration and improvecommunications with secure networkaccess for remote & mobile workers

eOn Understands Your Business Challenges

Page 10: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eOn Communications Business SolutionsMillennium Converged Communications Platform

Page 11: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Applications

Enables enterprises to implement IP based solutions

Reduces network costs

Enhances mobility flexibility

Strengthens business wide communication / collaboration

Drives cost reduction

Increases user efficiencies

Page 12: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Applications Gateway

Applications & Services Gateway

Collaboration Teleworking Mobile Extension

Mobility Solutions WiFi / DECT IP

Contact Center & AttendantApplications

CTI Applications CSTA TAPI

IP/PSTN Gateway SIP Trunking T1 / PRI / Analog Trunks

LAN/WANInternet

PSTN

Unified Messaging IP Voice Mail

Flexible Architecture Integration with existing

data infrastructures

Legacy PBX Gateway Q.SIG VPN

Page 13: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Business Attributes and Benefits

Attributes Benefits

Connects to any legacy network Reduce costs through intelligent evolution of existing infrastructure to “IP enable” your network

One system for multiple applications Easy management, flexible architecture, easy growth from single platform

Strengthen business wide communications

Ties together distributed enterprises, partners, suppliers through a simple, centrally managed system

Enabler of mobility and teleworker solutions

Enhance mobile productivity

Page 14: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Solution Overview

WAN Internet

PSTN

Office

7032IP / 7022IP

6032D / 6022D WiFi Phones

4020A / 4010A

PRI / T1 / Analog Trunks SIP Trunks & IP Networking

Xlite SIPSoftphone

Outlook ContactManagement – call control

Page 15: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

MillenniumSystem Overview

Page 16: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium

Extremely flexible IP-PBX Superior price/performance ratio Ability to customize applications around customer needs Guarantee against obsolescence Graceful upgrade plan Easy & inexpensive software upgrades Standard bundled software Modular growth pattern No hidden costs to expand shelves or port size Never a “forklift” upgrade All components compatible from 128 to 1024 ports

Page 17: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium

IP connectivity ISDN connectivity Circuit switched or nailed up data connectivity Global applications - international operability Multi-site networking Integrated ACD Minimal spare parts Universal analog interface card Enhanced integration with voice messaging systems WiFi wireless solution

Page 18: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Hardware Design

Universal port oriented No limitations to hardware

combinations Low power consumption makes it

extremely economical to maintain for battery back-up and UPS

Distributed microprocessor technology disseminates processing duties among all line cards and telephones

Page 19: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium System Architecture

IP-enabled at a pace that’s right for your business Fully universal ports - any slot will accept any type of

card for either IP, digital or analog stations or lines System is non-blocking with consistent speech quality MTBF statistics averaging over 12 years Handles traffic volumes up to 40,000 BHCC per hour System has been “rugedized” to adapt to severe

environmental conditions that exist in shipboard applications

Page 20: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Administration

Extensive management, security and cost control features including: Station monitoring Station and trunk COS and

profiles Traffic measurement and reporting Trunk problem tagging Variable system timers CAT5 or 2-Wire cabling options Station message detail recording

(SMDR) Automatic station relocation Time of day restrictions Remote maintenance

IP telephone configuration via web browser

Feature access control Call duration timer

Page 21: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Modular Design

Offers tremendous expansion capabilities so that the system continues to meet overall communication needs as your business evolves

Grows up to 1024 ports in a building block configuration The system consists of two basic cabinet configurations:

8-slot cabinet– Provides eight 16-port card slots for a total of 128 available ports.

– Cabinet may be expanded by adding two 4-slot expansion cabinets for a total of 256 ports, creating a full shelf.

16-slot cabinet– Provides 16 card slots for a total of 256 available ports

– 16-slot system may be expanded further by stacking up to three additional cabinets for a total of four 16-slot cabinets with a capacity of 1,024 ports.

Page 22: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Cabinets

8 Slot Cabinet - 128 Ports

16 Slot Cabinet - 256 Ports

Page 23: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Expansion

Building block design makes it easy to expand

the system up to 4 16-slot shelves

(1024 ports)

Page 24: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Rack Mount Version

8-slot cabinets fit in a 19” Rack Additional components required:

Shelf Extender Card Dual Shelf Backplane P.S. Blank Panel

256-Port Rack Mount Package Includes two 128-port cabinets, SCII, CS,

400W PS, two Rack Mount Kits, Shelf Extender Card, Dual Shelf Backplane, P.S. Blank Panel, Tech Manual, Modem, Memory Board

Page 25: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

System Equipment

200W - 8 slot 400W - 16 slot Ring generator circuit supplies ringing and message waiting lamp current

for analog station circuits, such as single line telephones Battery backup trickle charge

Power Supply

System Controller II controls system operation

Common Services controls system maintenance and general services

Master and Slave Concentrator Cardsrequired in applications that have more than 256 ports.

Page 26: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Interface Cards

2-Wire Digital Station Card (2WDSC) Interface to eNterprise Digital Telephones Supports 16 telephones Wiring distance advantages

– Telephone line powered—up to 9,000 ft versus 3,000 ft with four wire

– Telephone auxiliary powered—up to 12,000 ft

In a campus environment, a telephone can be extended to another on-site location as long as the proper line power surge protection is used.

Page 27: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Interface Cards

Analog Line Card (ALC) Handles all analog needs and is programmable on a per port basis

(16 ports per card)– SLP Baby Board: analog station or DID trunk

– Trunk Baby Board: loop start/ground start/TIE trunks

– ICLID Baby Board: incoming Caller ID for local trunks

– Metering Trunk Baby Board: supports loop start & ground-start trunks arranged for meter pulse detection; used in international applications

– Metering Pulse Detector Baby Board: required in conjunction w/Metering Trunk Baby Board to detect 12 kHz or 15 kHz meter pulses

– 900 Ohm Trunk Baby Board: supports 900 Ohm impedance trunks used in some international markets

Page 28: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Interface Cards

IPConnect Services Card (IPSC) Supports up to 32 Session Initiation Protocol (SIP) devices, any

combination of:– Desktop IP phones

– SIP softphones

– IP networking trunks

– IP messaging ports

– IP wireless phones

Provides 100% non-blocking voice communications between IP phones, wireless phones, digital phones, analog phones, as well as IP, digital and analog trunks.

Supports NAT (Network Address Translation) traversal methods of Port Forwarding and STUN (Simple Traversal of UDP through NATs)

Provides web-based remote management and configuration

Page 29: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

IPConnect Services Card (continued)

Built-in support for G.711, G.723.1 and G.729 A/B codecs for improved voice compression and bandwidth over the IP network

Built-in support for Quality of Service (QoS) – DiffServ – DiffServ identifies voice packets as having a higher priority. Ensures voice

connections are not delayed or dropped due to interference from lower priority data traffic.

G.729a compresses Voice packets down to 8k; with the IP header it corresponds to approx. 13k over the WAN

G.723.1 compresses Voice packets down to 6.3k; with the IP header it corresponds to approx. 10k over the WAN

64k leased line = 6 simultaneous calls using G.723.1 or 4 calls using G.729a 128k leased line = 12 simultaneous calls using G.723.1 or 9 calls using

G.729a Important Note: It is important that all devices involved in passing the voice

packets support 'DiffServ' to guarantee Quality of Service (QoS)

Page 30: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Interface Cards

Digital Trunking Millennium supports bit oriented & ISDN Primary Rate (PRI) signaling

protocols Switch can use PRI for basic voice and data calls, over switched or

dedicated trunks (B-channel trunks) PRI trunks can be either T1 or E1 Interface cards supported:

– T1/ISDN PRI Card

– E1/ISDN PRI Card

– System Clock III– Supports T1s and E1s, even when both cards are installed in the same system

– Mounts on the Common Services Card and is the system T1 or E1 master clock

– Automatically detects the clock source or allows you to assign it

Page 31: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Interface Cards

T1/ISDN PRI Card Supports 1.544 Mbps interface capability with a 24-channel T1 trunk

span w/channel-associated and ISDN signaling System supports up to 32 T1/ISDN PRI Cards Supports a mixture of ISDN and non-ISDN applications (i.e. INWATS

and OUTWATS trunks can be programmed for ISDN signaling, while tie trunks on the same span line could use E&M signaling)

Installs in any odd-numbered card slot 16 ports on the T1 Card and the first 8 ports of the card to its right are

dedicated for T1 support

Page 32: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Interface Cards

E1/ISDN PRI Card Provides 2.048 Mbps with a 32-channel European standard E1 line Available in 2 variants:

– 120 ohm interface

– 75 ohm interface

Installs in any odd-numbered card slot Millennium supports T1 and E1 cards in the same system

Page 33: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Various Signaling Formats Supported

EIA/TIA464-B standard defines:– loop-start trunks

– ground-start trunks

– E&M trunks - wink start, delay dial or immediate start

System supports both T1/E1 trunk side and T1/E1 station side signaling types

ISDN PRI trunk signaling for voice and data calls Numerous variants of non-ISDN signaling protocols used

internationally

Page 34: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

ISDN Primary Rate

Millennium supports the following protocol variants: DMS-100 4ESS DMS-250 National ISDN NET5 (a.k.a. ETSI or Euro-ISDN) VN4 - French national PRI variant Australian Macrolink ISDN PRI Q.SIG - Recommended protocol for networking multiple Millennium

systems and the worldwide standard for connecting multiple vendor PBXs in private networks using ISDN

Page 35: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

International

Millennium supports many digital trunk signaling system variants, with standards specified by ITU-T (CCITT) R1 Modified Signaling Russian Signaling System Q.421 R2 Signaling Switch supports R2 variants for several countries including:

ChinaSaudi ArabiaChilePhilippines

PolandRussiaVenezuelaAustralia

Page 36: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise Series IP Telephones

Model 7022IP delivers the power and cost efficiencies of VoIP for office professionals with moderate telephone use.

2 x 20 backlit display 12 feature keys 20 programmable keys Speakerphone Message waiting indicator 2 Ethernet ports Headset jack support

Model 7032IP is a sophisticated and flexible feature phone – perfect for executives, office managers, administrative assistants and active employees who make and receive a high volume of calls.

2 x 20 backlit display 12 feature keys 10 programmable keys Speakerphone Message waiting indicator 2 Ethernet ports Headset jack

Page 37: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise Series IP Telephone Features

High Quality SpeakerphoneFull duplex speakerphone delivers high-quality, crystal clear communications for handsfree calls, paging and group listening.

Acoustic ControlRocker bar design provides fingertip control of speaker, handset, headset, music and ringer volumes as well as access to menu options.

Visual NotificationMessage-waiting and ring indicator lamp provides visual notification of incoming calls and messages.

Integrated Headset JackA built-in headset jack eliminates the need for a separate amplifier box and, in turn, reduces costs and desktop clutter.

Flexible DisplayAdjustable contrast and backlit display supports viewing in a wide range of user environments. Display provides call duration timer, calling party information and keeps a log to show who called while away from your desk.

Function KeysEasy access to call handling features including Hold, Forward, Transfer, Cancel, Release, Message, Speaker, Mute/Music and Menu

Programmable Feature KeysOne-button access to line appearances, speed dials and features you frequently want to access.

7032IP

Page 38: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise Series IP Telephone Features

SIP Based — support for Session Initiation Protocol means phones can be anywhere the IT infrastructure goes, including headquarters, branch locations and home offices

Simplified Management — Dynamic IP addressing means phones can be relocated quickly and easily without a technician or IT support

Mulitple Power Options — including support for power over Ethernet IEEE 802.3af technology

Simple Wiring — phones connect to IP network using 10/100 base T Ethernet LAN connection. Each contain a built-in Ethernet switch and additional LAN port

Page 39: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise Series IP Telephone Features

Excellent Voice Quality — voice compression codecs optimize bandwidth and audio quality

Future Proofed — new features can be easily added via downloaded software and firmware

Programmable Feature Keys — optional 10 or 20 keys for customized access to advanced calling features

Optional Button Expansion Module — expands up to 192 programmable feature keys

7032IP + 2 Button Expansion Modules (BEM)

Page 40: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise Digital & Analog Telephones

eNterprise 6022D 2 x 20 backlit display 12 feature keys 10 programmable keys Speakerphone Message waiting indicator 2-wire cabling Headset jack

eNterprise 4010 Analog 1-line 3-line display Caller ID support 10 memory keys Data port Speakerphone Message alert indicator

eNterprise 6032D 2 x 20 backlit display 12 feature keys 20 programmable keys Speakerphone Message waiting indicator 2-wire cabling Headset jack support

eNterprise 4020 Analog 2 lines 3-line display Caller ID support 10 memory keys Data port Speakerphone Message alert indicator

Page 41: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Growth Applications in the Marketplace

Teleworking

Unified Messaging

Convergence

Mobility

Page 42: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Teleworking

The business drivers associated with this technology are: Employees wanting full feature connectivity while traveling Employees who are required to work from home temporarily Companies wishing to reduce real-estate expenses, take advantages

of lower labor costs in an alternate location and/or improve employee satisfaction

Companies wishing to reduce long-distance charges to and from remote branch offices and telecommuting employees

Companies wishing to add resources flexibility to contact center environments

Page 43: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Business Benefits

Hard cost savings can be seen in the areas of: Real estate Infrastructure requirements Travel costs

Some of the biggest benefits to the company come in the form of soft costs to name a few: Staff retention, skill retention Employees contactable as part of the company directory Utilization of part time workers to supplement peak demand Employee satisfaction

Page 44: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Remote Worker Solutions

WAN Internet

PSTN

Office

Home

Home / Hotel / Airport

Cable / DSL ModemRouter

7032IP / 7022IP

Xlite SIPSoftphone

Wireless Cable Modem

7032IP / 7022IP

7032D / 7022D

Page 45: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Unified Messaging Growth

Unified Messaging will continue to grow over the next few years!

Source: InfoTech 2005 Survey

Page 46: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Unified Messaging Evolution

Messaging TDM based Plain VM Phone (DTMF)

access to voice messages

Unified Messaging PC becomes

standard business tool

TDM and IP based Computer

Telephony Integrated

Both phone and PC access to messages

VM, Email and Fax in 1 single location

UM Today / Future Proliferation of mobile

devices IP based Anytime/anywhere and

any mode (DTMF / PC / Speech Recognition / Text to Speech) access to messages/info

VM, Email and Fax in 1 single location

Intelligent link applications (i.e., calendar, appointments)

Page 47: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise IP Messenger

IP-based unified messaging platform A single Ethernet connection supports up

to 96 VoIP connections Millennium integration via IPSC Browser-based administration and user

interface makes voice mail management easy Accessible from any networked PC with an

Internet connection Users can configure and control

– Personal mailbox settings– Greetings– Security code– Notification settings– Distribution lists and much more

Enables visual management of messages -organize and sort messages on screen

Page 48: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

eNterprise IP Messenger Unified Messaging

Allow users to retrieve their voice, fax and email messages from any email client interface

Voice messages can be downloaded, played, saved and stored as any other file

Fax messages are received as an Adobe PDF providing privacy and flexible management of faxes in an electronic format

UM makes it easier to share information and improves collaboration with others

Page 49: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Cost Reductions through Convergence

For customers with multiple locations: Centralize incoming calls to the main location Optimize the number of business lines 3 or 4 digit dialing between each of the sites Free up receptionists / call coverage positions and make it easier to

share roles during lunch hour and breaks Reduce the number of phone systems to maintain and upgrade Common access to centralized applications such as voice mail,

unified messaging, contact center and IVR

Page 50: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Multiple Sites - Before

Main SitePSTN

5118 Model

5130 Answering Position

Remote Site

5118 Model

5130 Answering Position

Page 51: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Multiple Sites – After – Centralized

7032IP / 7022IP

Main Site PSTN

PRI / DIDCentrex Lines

Remote Site

10 to 20 telephonesLAN Switch with PoE, QoS Highly Reliable

Data Network with QoS

7032IP / 7048IP

Re-use digital sets

6032D

PC AttendantConsole

Centralized Voice Mail

Page 52: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Multiple Site – After – Distributed

Main Site

LAN Switch with PoE, QoS

7032IP / 7048IP

Re-use digital sets

PC AttendantConsole

Centralized Voice Mail

PSTN

PRI / DIDCentrex Lines

Remote Site

LAN Switch with PoE, QoS

Re-use digital sets

6032D

7032IP

911 LocalPresence

WANQ.SIG IP

Networking

Page 53: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Mobility Solutions

IP wireless handsets support advanced telephony deskset features

High quality voice throughout the facility

Seamless IP integration with Millennium IPSC

WiFi connectivity: Connect at home, office or public

hotspot to make low-cost calls

DECT IP connectivity Mobility in and around the office

building Expand range with DECT repeaters

Page 54: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Linksys WIP330

Linksys WIP330 Protocols: SIP v2 Compliance with IEEE 802.11b/g

wireless standard Voice Compression: G.711 / G.729A Internet Web Browser (MS Windows

CE with Microsoft IE) 50 hours of standby time, 3 hours talk

time Peer-to-peer dialing, conference,

hold, resume, caller ID, transfer, call forward, access to system features via dial access codes

Outdoor range 300 meters

Page 55: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Snom M3 IP DECT

Snom M3 Protocol: SIP V2 DECT GAP compliant Automatic registration of handset to

gateway Operating time 8 hours talk, 100 hours

standby Peer-to-peer dialing, answer, hold,

resume, caller ID, call forward, transfer, conference, access to system features via dial access codes

Range 50 meters indoors, 300 meters outdoors may be expanded by up to 6 DECT repeaters

Page 56: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Wireless Deployment

WAN Internet

7032IP / 7022IP

WiFi Phones

SIP Trunks & IP Networking

WiFi Phones

DECT IP Phones

Outdoor range 300 meters

50 meters indoors300 meters outdoors

PSTN

Page 57: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

More Applications…

Call Routing / LCR

ACD & Reporting

PC Attendant Console

CTI Applications

Remote Fiber Shelf

Data Connectivity

Page 58: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Flexible Call Routing

Millennium supports simple or complex routing plans depending on the situation and the programming Supports up to 64 different routing plans Each plan can be customized through 16 different timeslots; each

timeslot supports up to 60 routing steps Each step in a sequence contains a command with selected options Plans can be executed during standard times, designated special

days or during periods when override of the routing plan is required. Each plan can be assigned a priority level Routing via Calling Party and Called Party Number Plans support “If Statements” ; ability to look at and make

comparisons between peg counts of ACD groups and variables of the calling port - great for call centers

Page 59: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Least Cost Routing

LCR provides the most economical route to use on outgoing calls

Supports North American Dialing Plan Routing based on the following factors:

time of day day of week destination area code destination office code class restriction level of the originating caller class restriction level of available trunks toll restriction of the user busy/idle status of trunks

Page 60: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Automatic Call Distribution

System offers full ACD capability as a standard feature

Supports up to 576 agents in up to 100 groups Distribution of calls can be based on:

Agent availability and qualifications Calling party or called party information Number of callers in queue Length of the longest queued call

Page 61: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Automatic Call Distribution

Off-premises Agents Can log into the group, using trunk access

w/answer supervision and disconnect. Agents in a remote system can log into a

group in the hub system Supervisors can log a remote agent on or off Agents can be monitored through the Real

Time ACD Feature can be used with networked

Millenniums enabling agents in a remote system to log into a group in the hub system

Page 62: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium + Real Time ACD Package

Offers cost-effective call center capabilities for small to mid-size businesses

Provides real-time information critical to managing call centers

Real time agent, group and device information

Historical charts and reports

Windows application

Page 63: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Real Time ACD

Page 64: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Real Time ACD

Monitors up to four ACD groups at one time

Simultaneously view multiple real-time screens

Supervisors can react to changing conditions by monitoring status displays

Simple menu-driven routines and plain language terminology helps supervisors work more efficiently and reduces costly training time

Page 65: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Sample Reports and Charts

Page 66: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Real Time ACD Key Benefits

Comprehensive call center statistics Quick picture of call center performance Helps identify problem areas Simple point-and-click interface makes it easy to tailor

reports to your exact needs Historical reports help managers determine if agents and

resources need to be reallocated Assists in determining if service level objectives are being

met

Page 67: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium Navigator

PC Attendant Console Assists attendants in answering calls intelligently Ability to network multiple consoles while sharing

information/databases Microsoft Windows application Operates simultaneously with other Windows applications Key Features:

Directory – listing of all station users User notes – click to dial cell phone and pagers, call handling

instructions Programmable answer phrases appear based on calling party

information Customized attendant keyboard for quick handling of calls

Page 68: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Navigator Main Answering Screen

Page 69: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Millennium CTI

Offers standards-based CTI solutions

System’s native CSTA interface supports 3rd-party CSTA, TSAPI and TAPI applications

Developer’s toolkit allows your programmers to build custom applications

Millennium TAPI TSP allows you to make calls from contact management applications, i.e., Outlook, Goldmine

Page 70: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Remote Fiber Shelf

Supports up to 3 remote shelves Reside up to 2 km (1.24 miles) from the main shelf Fiber connection will permit the remote shelves and the main

shelf to act as a single switch Increases serving area of a single system 2 card assembly - Fiber Interface Card & Remote Fiber

interface card

Page 71: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Circuit Switched Data

Millennium’s data capabilities allow: Bandwidth on demand

Dynamic allocation of bandwidth means data transactions receive the bandwidth they require, when it’s required

Multiple host access Provide access to multiple networks, applications, and hosts

Direct connectivity Provide direct connections to the LAN/WAN via terminal adapters,

routers, and bridges

Eliminates or reduces the need for dedicated data lines The cost of dedicated BRIs can be eliminated PRI channels can be used for both voice and data

Page 72: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

CSD Applications

Remote Office Data Communications Remote Access to LAN/WAN/Internet Radio Broadcasting Videoconferencing

Page 73: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Circuit Switched Data

MidtownBranch

SD

AUI SERIAL 0 SERIAL 1 CONSOLE AUX

CISCO 2501

Input: 100-240VACFreq: 50.60 HzCurrent: 1.2-0.6AWatts: 40W

Cisco Routerwith IP Firewall

Existing 10/100 Hub CISCO ROUTER

Server

SCISCO YSTEMS Cisco 3600 SERIESCountyHeadquarters

FutureInternetAccess

INTERNET

ADTRAN TSU

768K

T1/PRI T1/PRI

T1/PRIT1/PRI

Linux Server

SD

AUI SERIAL 0 SERIAL 1 CONSOLE AUX

CISCO 2501

Input: 100-240VACFreq: 50.60 HzCurrent: 1.2-0.6AWatts: 40W

LAN

DSX-1

ADTRAN CSU

CISCO ROUTER

DSX-1

SD

AUI SERIAL 0 SERIAL 1 CONSOLE AUX

CISCO 2501

Input: 100-240VACFreq: 50.60 HzCurrent: 1.2-0.6AWatts: 40W

LAN

DSX-1

ADTRAN CSU

CISCO ROUTER

DSX-1

SD

AUI SERIAL 0 SERIAL 1 CONSOLE AUX

CISCO 2501

Input: 100-240VACFreq: 50.60 HzCurrent: 1.2-0.6AWatts: 40W

LAN

DSX-1

ADTRAN CSU

CISCO ROUTER

DSX-1

SD

AUI SERIAL 0 SERIAL 1 CONSOLE AUX

CISCO 2501

Input: 100-240VACFreq: 50.60 HzCurrent: 1.2-0.6AWatts: 40W

LAN

DSX-1

ADTRAN CSU

CISCO ROUTER

DSX-1

ADTRAN CSU

Qty (4) POINT TO POINTQSIG PRIPOINT TO POINT

QSIG PRIPOINT TO POINT

QSIG PRI

POINT TO POINTQSIG PRI

PSTN

T1/PRI

DowntownBranch

WestBranch

EastBranch

Page 74: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Summary - Key Benefits

Investment Protection System can be IP-enabled at a pace that’s right for your

business Lower Cost of Ownership

Easy to install and maintain means lower support costs Improves collaboration between sites and remote workers

delivers significant cost reductions in travel expenses Improved Communications

Facilitates fast, informed decision-making Scalability

Growth up to 1024 universal ports, any combination of stations or trunks

Reliability System you can depend on 24/7

Page 75: Helping People Around the World Connect, Communicate & Collaborate Converged Communications Platform

Your single source for advanced telecommunications solutions

www.eoncommunications.com

Thank you for your time.

Drexel JohnsonPhone: 512-343-0075Email: [email protected]

Questions?