helpdesk
DESCRIPTION
TRANSCRIPT
Helpdesk.gpsintegrated.com
INDEX
1. Helpdesk GPS integrated.com2. User section3. Admin user4. Contact us
Helpdesk GPS integrated.com Help desk GPS integrated web site in which customer can post issue relatedwith GPS. and in helpdesk customer as able select the status of issue like due date, priorityand also select person to whom he assign the work In this system there are two section 1> User section customer can directly enter this URL http://helpdesk.gpsintegrated.com/admin/tracker_issues_add.php and they can postIssue related with GPS. And here no need registration will be required. But incaseof client they should enter the URL and fill up registration form. http://helpdesk.gpsintegrated.com/tracker_issues_add.php 2> Admin user when customer post issue the employee login through admin . http://helpdesk.gpsintegrated.com/admin/login.php. and resolve the issue createdby customer and follows will sent to customer.
User section
Customer user should
Enter this URLFor submitting
issue
Customer can Put issue and Select suitableStatus for his
issue
Client should enter this URL
Click on adminstration
panel
client should enter allDetails in registration form
How client can create account in helpdesk integrated .com
Notification registration though email
LOGIN
Enter username and password
Click here
After login page
After login page
Click on Create issue
Client can set Suitable statusfor his issue
Password on help desk gps integrated .com not working Issue
After all settings Client should save all settings
After all Settings client Should save all
settings
Solution of issue given to customer via emailClick here to view
Solution of issue
ADMIN user Whenever an issue will posted on helpdesk the employeeLogin helpdesk through admin. And give follow ups to customer related to issue via email1. Admin user can delete issue2. Admin user can edit issue3. Admin user can also re -direct issue to another person4. Admin user can interact with customer through email and message5 Admin user can view the issue6 Admin user can view all issue that related gps other than assign to him7 Admin user can view reports and charts related issue
LOGIN page
Enter user name and password
Option for password changing
This will denote Amount of task
Assigned toemployee
Project status Denote status
Of all issue
It will denote Charts reports
It include settings ofService like email,
chatting
Issue related GPS
Status ofissue Click on
Create an issue
Admin userCan view
issue
Admin user can view the status given by Customer to issue
Click on view all issue
It show all issue in helpdeskgpsIntegrated.com
Details all posted issueRelated to gps
Click on Tracker Issue
Click on Others
status report will show status Of all task at present
Click onStatus
report
It will represent status of all task that Are assigned to employee
Click on issue summary
It will denote summary of issue that are posted Related to GPS
Click Tracker categori
es
It will denote different categories
Click on categorieschart
Chart of Different
categories
Click on Status chart
It represent status of categories
Click on issue-summary rpt
Details of issue that are put by customer
Click on aMaximum assigned
to
It denote the count of task assignedTo each employee
Click on Maximum
opened issue
It denote the count of open status of task per each employee
Click on MaxCreated by
It denote the count of issue created by each person
It denotes work done by each employee on issue
Click on EmployeeStatus
Click on Project status
It denotes status of all issue related withGPS
Click onTrackerissue
Show all details and status of issue
Click on maximum closed issue
It denotes the count of closed taskBy each employee
settingsClick on settings
Click on trackerlist
Email settings
By Email through admin user can Interact with customer
Message settings
By messaging adminuserCan interact with customer
Customer Mobile number
Click on Tracker list
It denote percentage completion of task
Contact us• BioEnable Technologies Pvt. Ltd.
2nd Floor, The Avenue, Pune-Solapur Road, Hadapsar,landmark: Opp. Mega Center Pune 411028, MH, India
• Tollfree: 1800-209-2131 (only from India)• International Sales: +91-9326170554 or +91-9373336478• Others call : +91-20- 26810214• Fax: +91-20-30225587• email: [email protected] (Sales Worldwide)
[email protected] (Support Worldwide)[email protected] (Accounts Worldwide)
• For more information about VDP, visit vist site