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In an effort to quickly address any concerns you may have, we would like to have your contact information. Please rate Star Granite & Bronze on product quality: However, it is perfectly fine if you prefer not to include this information. All responses will be sent Excellent Good Fair Poor directly to our Customer Service Supervisor. - The overall product quality - The correctness of your orders Your Name: Please rate the level of service you have received: Company: Excellent Good Fair Poor - Quick access to your Service/Sales Rep City & State: - Calls returned in a timely manner - Service/Sales Rep’s helpfulness/courtesy Telephone: - Service/Sales Rep’s product knowledge - Prompt response to problem or concern Email: - Timely delivery of requested information - Star truck drivers' helpfulness/courtesy Considering all aspects of your experience with Star Granite & Bronze, how would you rate your - Orders received in a timely manner overall satisfaction? - Availability of Sales support material Extremely Very Not Very Satisfied Satisfied Satisfied Dissatisfied Please let us know how satisfied you are with the value you receive in working with Star Granite & Bronze: Excellent Good Fair Poor If any members of our staff have been especially helpful, please let us know who they are and how - Overall experience of customer service they were helpful so that we can show them our appreciation. - Ability to meet all of your memorial needs - Do the benefits we provide meet your needs? -Star Granite & Bronze crane truck -Delivery calls -15-minute response to problem -Someone to speak with when calling What do you like most about working with Star Granite & Bronze? -Consistent production/delivery times -Direct quarrier, manufacturer and foundry -Overall value for your time and money Although you'll find the memorial products that we offer elsewhere, we are always grateful you choose to buy them from us. We value you as a customer and we thank you for your Do you have any suggestions on how we could improve our products or services? response. We will use your opinions to help us continue to evaluate our performance What would you change or do differently? standards. Your evaluation will make a difference! Please click SUBMIT to send your survey. Thank you! WE INVITE YOU TO VISIT OUR WEBSITE: www.stargranite.com CALL US TOLL FREE: 1.800.241.7242 May 2013 HELP US MAKE EXCELLENCE A HABIT! We are committed to providing you with quality products blended with service beyond your expectations. Thank you in advance for taking the time to complete our brief survey.

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Page 1: HELP US MAKE EXCELLENCE A HABIT! · HELP US MAKE EXCELLENCE A HABIT! We are committed to providing you with quality products blended with service beyond your expectations. Thank you

In an effort to quickly address any concerns you may have, we would like to have your contact information. Please rate Star Granite & Bronze on product quality:However, it is perfectly fine if you prefer not to include this information. All responses will be sent Excellent Good Fair Poordirectly to our Customer Service Supervisor. - The overall product quality

- The correctness of your ordersYour Name:

Please rate the level of service you have received:Company: Excellent Good Fair Poor

- Quick access to your Service/Sales RepCity & State: - Calls returned in a timely manner

- Service/Sales Rep’s helpfulness/courtesyTelephone: - Service/Sales Rep’s product knowledge

- Prompt response to problem or concernEmail: - Timely delivery of requested information

- Star truck drivers' helpfulness/courtesyConsidering all aspects of your experience with Star Granite & Bronze, how would you rate your - Orders received in a timely manneroverall satisfaction? - Availability of Sales support material

Extremely Very Not VerySatisfied Satisfied Satisfied Dissatisfied Please let us know how satisfied you are with the value you receive in working with

Star Granite & Bronze: Excellent Good Fair Poor

If any members of our staff have been especially helpful, please let us know who they are and how - Overall experience of customer servicethey were helpful so that we can show them our appreciation. - Ability to meet all of your memorial needs

- Do the benefits we provide meet your needs? -Star Granite & Bronze crane truck -Delivery calls -15-minute response to problem -Someone to speak with when calling

What do you like most about working with Star Granite & Bronze? -Consistent production/delivery times -Direct quarrier, manufacturer and foundry -Overall value for your time and money

Although you'll find the memorial products that we offer elsewhere, we are always gratefulyou choose to buy them from us. We value you as a customer and we thank you for your

Do you have any suggestions on how we could improve our products or services? response. We will use your opinions to help us continue to evaluate our performanceWhat would you change or do differently? standards. Your evaluation will make a difference!

Please click SUBMIT to send your survey. Thank you!

WE INVITE YOU TO VISIT OUR WEBSITE: www.stargranite.comCALL US TOLL FREE: 1.800.241.7242

May 2013

HELP US MAKE EXCELLENCE A HABIT!We are committed to providing you with quality products blended with service beyond your expectations. Thank you in advance for

taking the time to complete our brief survey.

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