Helloeveryone!Thankyouforjoiningtoday’swebcast,“PrioritizingCustomerNeedswiththeKanoModel”.

I’mEllenMilnes,DirectorofMarketingforMoreSteam.com, andwillbethemoderatorforthisprogram.

ForthoseofyouwhohavenotjoinedpreviousMasterBlackBeltwebcastssponsoredbyMoreSteam,letmesayafewwordsaboutourcompany.

1

2

MoreSteam isaglobalproviderofonlineprocessimprovementtrainingandsupporttoolssuchasonlinesimulations,dataanalysis,andprojectmanagement.

• Foundedin2000&firstprovidertoofferonlineBBcurriculum

• Wejustsurpassedthemilestoneofhavingtrained½millionindividualsandhaveservedoverhalfoftheFortune500companies

• OurLeanSixSigmatrainingisapprovedbytheAmericanSocietyforQualityandtheProjectManagementInstituteandqualifiesfor professionaldevelopmentcredits.

• Ourcoursesareofferedbyleadinguniversitiesinexeced,graduate,andundergradprogramswithintheirbusinessandengineeringcurriculums.

Weenjoyprovidingtheopportunityforourclients&partnerstoshowcasetheirwork,alongwithsharinginsightsfromtheworkthatwe’vedone.

Today’sprogram...

…isscheduledforonehour.

• Duringtheprogram,youwillbeabletoposequestionsbytypingintheQUESTIONblockoftheAttendeeControlPanel.• Pleaseenteryourquestionsastheyarise--We’llpauseabouthalfwaytoaddressanyquestionsthathavebeensubmittedandthenconclude withafinalQ&Asegment.

Foryourreferenceandsharing:Acopyofthetoday’smaterialswillbepostedtoourwebcastlibraryontheMoreSteam.comwebsite. We’llemailyoualinknextweekwhenthematerialshavebeenuploaded.……

Itismypleasuretointroducetoday’sSpeaker---

DougjoinedFisherin2010afterspending12yearsinindustryand20yearsintheU.S.AirForce.AtFisher,heteachesbusinessstatistics,industrialdesignedexperiments, Lean/SixSigmaprinciplesandmentorsLean/SixSigmaprojects.PriortocomingtoFisher,hewasthedirectorofLeanSixSigmatrainingatQuestDiagnosticsandalsoworkedasaseniorconsultantatGeorgeGroupandCorning.DougearnedaBachelor's inElectrical Engineering fromtheUniversityofMarylandandaMaster'sinMathematics/AppliedStatisticsfromtheUniversityofWestFlorida.HebecameaLean/SixSigmaMasterBlackBeltwhileworkingatGE.

5

6

7

8

9

10

11

12

13

14

15

16

17

18

Thankyou.

We’llspendtheremainingtimerespondingtoyourquestions.

***Ifyouhaven’talreadysubmittedaquestion,pleasetypeyourquestionintheblockontheAttendeeControlPanel.

I’llclosetheprogramwithaquickmentionofadditionalprofessionaldevelopmentopportunities:

ForthoseofyouwhoarecertifiedBlackBeltsandareinterestedintakingyourcareertothenextstep:MoreSteam,inpartnershipwithOhioState,offersaMBBcertificationprograminaBlendedLearningformat.Theprogramcombinesonlinecoursemoduleswithtwoweeksofclassroomsessions.

ForthoseofyouwhoareNOTalreadycertifiedBlackBelts,youmightbeinterestedinexploringsomeofourotheronlineLeanSixSigmacourseofferings.WeofferGB&BBtraining&certificationwhichcanbecompleted100%online.

Pleasevisitourwebsite– moresteam.com– formoreinformationonourfullmenuofproductofferings…andtocheckoutourbankoffreeresources,suchastutorials,articles,andavarietyofon-

demandwebcasts.

20

Thankyouforspendingthepasthourwithus. Pleasefeelfreetocontactusifyouhaveadditionalquestions orcomments.• Theslidesfromtoday’sprogram-alongwitharecording- willbe

availableontheMoreSteam.comwebsite. WatchyourInboxnextweekforanemailwithalinktothespecificpage.

Watchforanemailfromusaboutregistrationfornextmonth’swebcastwhichwilltakeplaceonWednesday,July28th.JenniferTeal,CityAdministratorfortheCityofGahanna,willbegivinganoverviewoftheirLeanGahanna programandsharingafewprojectsthatthey’vecompleted.TheLeanGahannaprogramismodeledonthestate’sLeanOhio program,whichhasamissiontomakegovernmentservicessimpler,faster,better andlesscostly.I’veheardJenniferspeakatanASQeventandshehasalotofgoodinsightstoshare.

• Again,thankyouforsharingpartofyourdaywithus. Wehopeto

‘seeyou’nextmonth.

21