Hearing the Silence: Putting Maintenance

First

(A semiosis)

Overview

Facts, experience and story telling From build to maintain Transformation and mission aligment Truth in budgeting Priority result areas (pra’s) & strategy maps Development of services, service levels, quality

assurance and BEAL (be all and end all) From BEAL to maintenance and operations first

(MOF) Maintenance asset management information system

(MAMIS)

Facts, Experience and Narrative

Facts MQA data – “Drainage? What drainage?” Pavement data – “You are sooooooo superficial!” Budgeting for truth, programs and cold card reality

Experience The ritual of the habitual – the existential Maintenance Engineer The beggar’s mindset – fear of funding Beyond pavements and bridges: whose retaining wall is that? Understanding condition by walking around: QA assessments

Narrative Thick description -- building communities of practice MQA / condition data as basis of conversations Fear and guilt: the ultimate motivators

Following the Money Truth in budgeting

Funding streams were combined but not aligned with programs

Separate and align funding streams with programs

Identify true program costs and budget accordingly beginning with essentials

Program engineers / managers track spending against allocations and work with RME’s to adjust course over the year

Use true costs as basis for BEAL reallocated to BEAL service definitions on a labor effort basis

Transformation and Mission Alignment

Five priority result areas Mobility & reliablilty Safety Environmental conditions Security Economic competitiveness

Applied to assets to form services Services can be costed based on level and

measured based on condition via MQA assessments

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Mobility & Reliability Safety Economic Sustainability Security Environmental Conditions

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NYSDOT Transportation Maintenance Division Operator Dashboard: Tactical Map, Version 3.1c

Public Trust is achieved by meeting the expectations of customers and the public in all 5 Priority Result Areas

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From Strategy Maps to BEAL to MOF

Costs areacceptable.

Instillsecurity

awareness.

Improve the effectsof design.

Reduce the number ofaccidents caused by

infrastructurecondition or geometry

Embed safeoperationalpractices.

Improve the effectsof operations.

Minimize costsrelated to

substandardconditions.

Highways andbridges are safe.

Transportation systemenhances and protects the

environment.

Highways and bridges aresecure from intentional

harmful acts.

Provide travelerinformation.

Travel time ispredictable.

Network adequatelymeets travel time

expectations.

Reducedelays.

Preserve adequatecondition of asset: develop

service def's for reliabilityand link service levels to

budgets (see att. A)

Optimize safe condition ofassets: develop service def's

for safety and link servicelevels to budgets (see att. A).

Reduce personalvulnerability.

Increaseprotection ofcritical assets

develop servicedef's for securityand link service

levels to budgets(see att.A).

Improve environmental value of assets:develop service def's for environmental

conditions and link service levels tobudgets (see att. A) .

Acquire new analytical capability:develop and align training efforts with

service strategies.

Instill anenvironmental ethic.

Reduce cost topreserve and operate

infrastructure.

Securely operatecorridors and

facilities.

Continuouslyre inforce safety

ethic.

Improve the designof

countermeasures.

Support real-time information exchangerequirements: extend WAN to residencies, eliminate dial-up

need, build web capabilities, centralize data, operate inshared data environment, develop field data collection

capabilities.

Invest in data analysis and communication : provide direct IT and data analysis support withinTMD, provide adequate funding and staff to support key development efforts i.e. MAMIS, WTA,

Inventory / Condition Assessments, Quality Assurance, Incident Response, emergency reporting,IEN, develop regional dispatch system

Protect criticalinformation on

assets.

Optimize capacity ofasset. : develop service

def's for mobility andlink service levels tobudgets (see att. A)

Change resource allocation methods:Budget for Maintenance Services (BEAL),

True Program Budgets

Support EnvironmentalManagement System

Develop new analyticalcapabilities: link conditions to

service strategies to service levels tobudgets, invest in decision support

tools.

Create economic approaches to assetoperations and preservation: fund a

dedicated preventive maintenance program .

Training(see att. A)

Improve regional economicvalue of assets: develop servicedef's for economic sustainabilityand link service levels to budgets

(see att. A).

Provide trave l information thatimproves economic competitiveness:tailor WTA for Business Purposes, i.e.

JIT delivery companies.

M aintain PhysicalSupport Facilities

(see att. A)

Services: Applying Organizational Capacity to Infrastructure Needs

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Mobility & Reliability Safety Economic Sustainability Security Environmental Conditions

Satis

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NYSDOT Transportation Maintenance Division Operator Dashboard: Tactical Map, Version 3.1c

Public Trust is achieved by meeting the expectations of customers and the public in all 5 Priority Result Areas

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Organizational Capacity (Bottom) Money People Information Stuff (Org Assets)

Needs (Top) Customer System

Services: Applying Capacity to Need

EMPLOYEE ENGAGEMENT

PERSPECTIVE: LEARNING AND GROWTH

FOCUS: NEAR-TERM / EFFICIENCY

VALUE: "INCREASING ORGANIZATIONAL CAPACITY THROUGH THEEXPERIENCE OF THE INDIVIDUAL IN THE ORGANIZATION"

OPERATING

PERSPECTIVE: INTERNAL PROCESS

FOCUS: LONG-TERM EFFICIENCY

VALUE: " ALIGNED PURPOSIVE ACTIVITY / ORGANIZATIONAL EXCELLENCE"

CUSTOMER

PERSPECTIVE: CUSTOMER FOCUS

FOCUS: NEAR-TERM EFFECTIVENESS

VALUE: " SUBJECTIVE SOCIAL WORTH OF THE ORGANIZATION / RELATIVE WORTH"

PUBLIC TRUST

PERSPECTIVE: EXTERNAL MISSION / SERVICE TO SOCIETY

FOCUS: LONG-TERM EFFECTIVENESS

VALUE: "NON-RELATIVE WORTH THAT TRANSCENDS PARTICULAR SEGMENTS ORPOINTS-OF-VIEW"

"BUILDING A GREATER SOCIETY"

HEIRARCHY OF PERSPECTIVES

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PRA & Asset Based Services

PRA’s – “why” we do things Mobility / reliability, safety, security, environmental

conditions, economic sustainability Assets – “what” we maintain

Pavement, bridges, drainage, guide rail, vegetation, signs, markings, winter conditions, emergency conditions, rest areas

Services – the marriage of the two Examples: pavement safety, pavement reliability,

roadside environment, roadside safety, rest area reliability, drainage reliability, winter mobility, winter safety, etc.

Service Definition Example

PAVEMENT MARKINGS ASSET: Pavement SERVICE: Pavement Safety OBJECTIVES: Maintain pavement markings that provide guidance and control traffic through

lane markings, stop bars and related activities. TASKS: DAISY code Z01 (pavement markings) DAISY code Z11 (special pavement markings) PROGRAM STRATEGY & GOALS: Stripe all center and edge lines annually on 70% of the

highway system where non-durable markings are in place and mark any additional pavement that has recently been paved.

LEVEL OF SERVICE DEFINITION FOR STRATEGY (Maintenance Quality Assurance Measure): Highways with annual average daily traffic volumes exceeding 10,000 vehicles will be striped on a three year cycle using durable markings. This is managed by the Traffic & Safety Division. 70% of state highways have traffic volumes that are less than 10,000 vehicles per day and the striping of these is performed by the Transportation Maintenance Division. Center and edge lines for this system will be restriped with nondurable traffic paint annually. This will result in visible pavement markings on 100% of state highways (in fair weather).

ASSUMPTIONS, RISKS & CONTINGENCIES: It can be assumed that the above level of service can be obtained if the program is fully funded and there is adequate staff and equipment. The risks to level of service may be if the funding is inadequate/late, or the equipment is not in proper working order, personnel shortages and problems with timely delivery of satisfactory material. Pavement marking material should be ordered by January 1st and equipment should be in operating condition by April 15th. However, because emergency striping may be needed anytime, therefore if possible, the Region should always have the ability to stripe.

ESTIMATED ANNUAL PROGRAM COST: approximately $4.1 million.

Current MQA ExamplesNYSDOT TRANSPORTATION MAINTENANCE DIVISION

ROADSIDE AND TRAFFIC QUALITY ASSURANCE CONDITION ASSESSMENTSCORE SHEET

SEQUENCE NUMBER________

REGION (Circle one) 1 2 3 4 5 6 7 8 9 10 11

RESIDENCY NUMBER (Circle one) 1 2 3 4 5 6 7 8 9

SCORER (Circle one) Residency Region Main Office

=====================================================================General Scoring Instructions – When there are multiple individual instances of a featureoccurring withing a segment the score should be for what is the “typical” or “average” conditionwithin that segment.

“4" = New or Excellent Condition – No Damage – Fully Maintained to Applicable Requirements or Guidelines“3"= Good Condition and Fully Functional – No Damage – Maintained to Applicable Requirements or Guidelines“2" = Satisfactory and Functional Condition -- Any Damage Minor and Does Not Effect Function Maintained Slightly or Occasionally Outside Applicable Requirements or Guidelines“1"= Fair Condition -- Moderate Loss of Function or Damaged – Maintained Moderately Outside Applicable Requirements or Guidelines“0" = Poor Condition -- Failed, Missing or Not Functional or Maintained Significantly Outside Applicable Requirements or Guidelines“N” = Not applicable or not present and not required in segment

=====================================================================

FEATURE SPECIAL SCORINGINSTRUCTIONS

SCORE

Overall Impression –Traveler’s (Customer’s)Perspective

NOTE: Score this from the viewpoint of anon-DOT traveler4 - All roadside and traffic features wellmaintained, no additional maintenanceneeded, nice appearance2 - All features in functional andsatisfactory condition but may need work,reasonable appearance0 - Safety critical feature failed, or morethan one feature significantly outside requirements, very unattractive

4 3 2 1 0 N

NYSDOT TRANSPORTATION MAINTENANCE DIVISIONREST AREA QUALITY ASSURANCE CONDITION ASSESSMENT

Score Sheet

FACILITY NAME________________________________ DATE_______________________

REGION_____RESIDENCY______________________SCORER______________________

WINTER OR NON-WINTER____________________TIME OF DAY___________AM/PM

VEHICLE COUNT: # PASSENGER _____________#COMMERCIAL ________________

FEATURE COMMENT GRADE % SCORE

BUILDING

OverallImpression

A B C D F 10

Exterior

Roof A B C D F 3

Walls A B C D F 3

Doors A B C D F 2

Wall Maps A B C D F 1

Interior

Sinks A B C D F 3

Soap / SoapDispenser

A B C D F 1

Towels/ HandDryers

A B C D F 1

Toilets A B C D F 3

MQA and The Operator Dashboard

Asset management drives improvements in both system and customer measures through goals established in the BEAL service levels

Dashboard measures for assets Mobility & reliability: optimize capacity of asset, preserve

adequate condition of asset Safety: optimize safe condition of asset Economic competitiveness: invest in treatments with “best life

cycle cost” Security: reduce personal vulnerability, increase protection of

critical assets Environmental conditions: improve environmental value of

assets These are factored in to the LOS expectations for each

service based on funding level

Thee BEAL ChartATTACHMENT "A" TO STRATEGY MAP

STRATEGY-ALIGNED TMD OPERATIONAL BUDGET ANALYSIS V 5.2c - abbr / '04-'05 "ESSENTIAL"TRANSPORTATION MAINTENANCE DIVISION

ASSET (TMD Manager/ Associate)

SERVICE / PRA (IF APPLICABLE)

Rough Order of magnitude Q/A Standard in % WORK DESCRIPTION AND PURPOSE

$ 2004-2005

LABOR FTE's

Spec. EQUIP

CONT-RACT

CAP PGM

SNOW AND ICE (M. Lashmet / R. Selover)Winter / Mobility 90 Snow and ice control including plowing and chemical treatment $26,292,000

(M. Lashmet / R. Selover)Winter / SafetyPost storm clean-up to remove potential vaulting areas and to clean out gores and impact attenuators $1,708,000

(M. Lashmet / R. Selover)Winter / Environment 50Winter activities to enhance the environment including building bird boxes, preventing salt contamination $0

(M. Lashmet / R. Selover)Winter / Economic Sustainability 1Enhancements to the winter mobility program to improve services to trade, tourist and commuter corridors $0

(M. Lashmet / R. Selover)Training 90 EOI's , Snow School, Certs, etc

(M. Lashmet / C. Briggs) Municipal Snow and Ice Contracts / Mobility 100 $29,188,000

PAVEMENT

( E. Denehy / S Wilcox) Pavement / Reliability 3Preventive maintenance on pavements including overlays, crack and joint sealing, liquid treatments $6,864,000

( E. Denehy / S Wilcox) Pavement / Safety 75 Pavement repairs for items like potholes, blow-ups, slope stabilization $7,436,000 ( E. Denehy / S Wilcox) Pavement / Environment 0 Environmental initiatives involving pavement such as the use of tires in asphalt $0 ( E. Denehy / S Wilcox) NYC Enhanced Maintenance / Mobility 0 $0 ( E. Denehy / S Wilcox) Training 0

( E. Denehy / S Wilcox) Arterial Maintenance Agreements / Mobility 100 $10,600,000

PAVEMENT MARKING (R. McKeon / S. Wilcox) Pavement Marking / Safety 99 Routine pavement markings $4,095,169 (R. McKeon / S. Wilcox) Pavement Marking / Reliability 0 Pavement marking initiatives aimed at increasing the service life of markings $0 (R. McKeon / S. Wilcox) Training

BRIDGES ( P. Weykamp / S. Wilcox)Bridge / Mobility 90 Bridge operation $346,010 ( P. Weykamp / S. Wilcox)Bridge / Reliability 10 Preventive maintenance on bridges $1,235,750 ( P. Weykamp / S. Wilcox)Bridge / Safety 90 Bridge repairs $3,262,380

( P. Weykamp / S. Wilcox)Bridge / Environment 10Environmental initiatives involving bridges such as creating nesting areas, stream restoration, fishing access , etc. $49,430

( P. Weykamp / S. Wilcox)Bridge / Security 1 Security initiatives aimed as securing bridges from harmful acts $49,430 ( P. Weykamp / S. Wilcox)Bridge / Economic Sustainability 0 Initiatives aimed at restoring bridges quickly when closed due to damage or defect $0 ( P. Weykamp / S. Wilcox)Training

ROADSIDE / ENV

(R. McKeon / S. Wilcox) Vegetation / Safety 90Maintenance of clear zone, restoration of sight distance, herbicide application, clearing around guide rail $229,125

(J. Rowen / S. Wilcox) Vegetation - Roadside / Environment 70Vegetation management, habitat enhancement, adopt a roadside, parking, litter removal, dead animals, erosion control, etc. $1,233,765

(R. McKeon / S. Wilcox) Vegetation / Economic Sustainability 20 Landscaping and view enhancements for tourism purposes $6,110 (R. McKeon / S. Wilcox) Training

DRAINAGE

(R. McKeon / S. Wilcox) Drainage / Reliability 5Cleaning and preventive maintenance of culverts, ditches, gutters, closed drainage systems and drainage structures $345,717

(R. McKeon / S. Wilcox) Drainage / Safety 70Repairs to culverts, drainage structures, gutters closed drainage systems and eroded / damaged ditches $592,245

(R. McKeon / S. Wilcox) Drainage / Environmental 1 Removal of invasive species, SPDES and other regulatory compliance activities $0 (R. McKeon / S. Wilcox) Training

REST AREAS

(R. McKeon / S. Wilcox) Rest Area / Reliability 90Cleaning, maintaining buildings and grounds, snow removal, mechanical, electrical, and water resources maintenance, lot and sidewalk maintenance $6,400,000

(R. McKeon / S. Wilcox) Rest Area / Security 20Initiatives to improve security at rest areas including lighting, security cameras, security personnel $0

(R. McKeon / S. Wilcox) Rest Area / Environment 10Maintaining litter and waste, landscape maintenance, maintaining dog walking areas, promotion and compliance with environmental stds. $0

(R. McKeon / S. Wilcox) Rest Area / Safety 95 Maintenance of signs, striping, guide rail $0

(R. McKeon / S. Wilcox) Rest Area / Economic Sustainability 5Efforts in rest areas to promote communities businesses and tourist areas, initiatives to add or enhance rest areas to encourage commercial transport $0

GUIDE RAIL

(R. McKeon / S. Wilcox) Guide Rail / Reliability 0Routine guide rail maintenance including replacement of aging rail, posts or end assemblies $0

(R. McKeon / S. Wilcox) Guide Rail / Safety 70Replacement of rail, posts or end assemblies, installation of new rail at accident locations, fixed objects, slopes, etc. $728,640

(R. McKeon / S. Wilcox) Guide Rail / Environment 1Installation of context sensitive rail including controlled oxidized or wood in State Parks or other environmentally sensitive areas $7,360

(R. McKeon / S. Wilcox) Training

SIGNS

(R. McKeon / S. Wilcox) Sign / Reliability 10Routine maintenance and replacement of signs, sign inspections, night visibility studies, sign life enhancement $0

(R. McKeon / S. Wilcox) Sign / Safety 99Replacement of failed or damaged signs, maintenance of overhead sign structures, maintenance of slip impact mountings $2,551,000

(R. McKeon / S. Wilcox) Sign / Environment 10Signing initiatives aimed at promotion of parks, cultural resources, viewscapes, drainages and environmental management areas $0

(R. McKeon / S. Wilcox) Sign / Economic Sustainability 5Signing initiatives aimed at promotion of business districts, tourist destinations and corridors, special community signing $0

(R. McKeon / S. Wilcox) Training

EMERGENCIES

( J. Doherty) Mobility Restoration / Incident Response 99Actions to clear or assist in clearing incidents and emergency response to restore traffic flow

( J. Doherty) Security / Asset Protection 50Preparation for incidents and emergencies: table top exercises, drills, pre-event planning, asset identification, and logistics $105,000

( J. Doherty) Training

PERMITS Safety 90 $0

ORGANIZATIONAL INFRASTRUCTURE

MANAGEMENT(G. McVoy / Associates) Allocations - BEAL, etc.(G. McVoy / Associates) Asset Mgt. / PM , etc

PHYSICAL (R. Richter / R. Selover) Facilities Capital and Operations 30 $25,700,000 ( R. Terry / J. Doherty) Cell Phones 80 $530,000 (R. Stowell / R. Selover / K. Ruff)Equipment 20 $62,000 ( R. Terry / J. Doherty) Radios and Communications 95 $3,600,000 (R. McKeon / K. Ruff) Sign Shop 90

ADRINFO. MGT. (J. Doherty / J. Faulkner) IT Assessments 100 $7,515,000

Real Time Information Exchange 50

Extend WAN to suborgs and eliminate dial-up connections, build web capabilities, centralize data, operate in shared data environment, develop field data collection capabilities: RWIS / Weather Services, GPS Pilot $750,000

Data Analysis and Communication 30

Provide direct IT and data analysis support within TMD, provide adequate funding and staff to support key development efforts i.e. MAMIS, WTA, Inventory / Condition Assessments, Quality Assurance, Incident Response, emergency reporting, IEN, develop regional $0

New Analytical Capabilities 20Link conditions to service strategies to service levels to budgets, invest in decision support tools: JOC Pilot $127,500

Traveler Information 50 Continue to improve Winter Traveler System and develop IEN reporting capabilites $0

EMP. DEVELOPMENT (J. Faulkner / K. Ruff) Employee Physicals 100 $225,000 (J. Kothen / K. Ruff) Training - general 20 $38,000 (J. Faulkner / J. Doherty / K. Ruff)Disaster Preparedness 90 $10,000 (J. Faulkner / K. Ruff) Employee Safety 90 $50,000 (J. Faulkner / K. Ruff) Drug and Alcohol Tests 100 $225,000

MISC (J. Faulkner / K. Ruff) Office of Operations 100 $10,000 (J. Faulkner / K. Ruff) Equipment Insurance 100 $120,000 (J. Faulkner / K. Ruff) Environmental Claims 100 $750,000(G. McVoy/S.Maloney) Reserve $542,000TOTALS (as appropriate) $143,579,631

Discretionary -$16,391,631

Maintenance Asset Management

Now we need to identify and manage the work MAMIS: a maintenance asset management

information system Identifies needs from: MQA condition

assessments, seasonal plans, patrols, and service requests

Provides ability to assign and track needs via work order or contract order

Provides asset history Ties work performed back to services

MAMIS and Service Tracking

From Truth to BEAL to MQA to MOF

Begins with semiosis: a pathological seeking of signs First, where does the money really go? Second, are we accounting for everything we do and all

the assets we maintain? Third, what are the asset conditions – really? The revelation: we fund funding streams, we really only

pay attention to bridges and pavement surfaces, and even they are not getting the maintenance they need

The solution: determine what it would take to sustain a state of good repair for all assets through a maintenance and operations first approach

The MOF ChartMaintenance First Worksheet V 1.4 Region_____________

Prepared by___________________________ TOTAL INFRASTRUCTURE MAINTENANCE AND OPERATIONS FIRST MAJOR CAP PROJECTS 2010 "State (Rehab, Reconst, Replacements) of Good

Activity Cycle Unit of 2004 % "State of # Treated # Treated by # Treated by Estimated Cap # Treated by Estimated Maint Rental / Lease Repair"Accomplishment Good Repair" / year State F. / Year Cap Prog / Year Prog Cost [$] Maint Contract Contract Cost [$] Equip [$] Req'd # $ %

Bridges Bridge Washing 2 year Each Span 100%Bridge Painting 12 year Each Bridge 100%Lubricate Bearings 4 year Each Bearing 100%Deck Sealing 4 year Square Feet 100%Deck Treatment 12 year Square Feet 100%5-7 Program see guidance Each Bridge 100%Vertical Down Each Substructure 100%Joints Each Joint 100%Major Rehabs / Replacements * as needed Each Bridge

Hot Mix Asphalt Surfaced Pavements Single-Course Overlays see guidance Lane-Miles Treated 100%Liquid Asphalt Treatments see guidance Lane-Miles Treated 100%Crack-Sealing 4 year Lane-Miles Treated 100%Major Rehab / Reconstruction * as needed Lane-Miles Rehabbed/Rebuilt

Portland Cement Concrete Pavements Joint Sealing 8 year Lane-Miles Treated 100%Crack Sealing 4 to 8 year Lane-Miles Treated 100%Shoulder Treatments see guidance Shouler-Miles Treated 100%Major Rehab / Reconstruction * as needed Lane-Miles Rehabbed/Rebuilt

All Pavements - Drainage Drainage (Ditch Cleaning) 10 year Shoulder-Miles Maintained 100%Shoulder Reconstruction as needed to drain Shoulder-Miles RebuiltUnderdrain Installation as needed to drain Shoulder-Miles Installed

Culverts Preventive Maintenance 5 year Linear Feet 100%Design Modification (Corr. Mtnce.) see guidance Linear Feet 100%Replace plastic culverts see guidance Linear Feet 100%Replace metal culverts 20 year Linear Feet 100%Replace concrete culverts 50 year Linear Feet 100%

Guiderail Preventive Maintenance 2 year Linear Feet 100%Design Modification (Corr. Mtnce.) see guidance Linear Feet 100%Replacement Cycle Linear Feet 100%

Overhead Sign Structures Preventive Maintenance annually Each Structure 100%Response Mainteance see guidance Each Structure 100%

Retaining and Sound Walls Preventive Maintenance Annually Square Meters MaintainedResponse Maintenance see guidance Square Meters MaintainedDesign Modification (Corr. Mtnce.) as conditions warrant Square Meters Maintained

Total Maintenance First

Operations & M aintenance - TM D

Signs (Ground Mounted) Repair as conditions warrant Each Sign 100%Design Modification (Corr. Mtnce.) 12 yr repl.cycle Each Sign 100%

Pavement Markings (paint only) Replace Annually Miles of Line 100%Rest Areas Preventive Maintenance annually Labor Hours 100%

Response Maintenance see guidance Labor Hours 100%Design Modification (Corr. Mtnce.) as conditions warrant Labor Hours 100%

Roadside other (trees, mowing, herbicide, etc.) Preventive Maintenance annually Labor Hours 100%Response Maintenance see guidance Labor Hours 100%Design Modification (Corr. Mtnce.) as conditions warrant Labor Hours 100%

Emergencies Labor Hours 100%

Permits Labor Hours

Snow & Ice Miles Port-to-Port 100%Facilities Preventive Maintenance annually $ 100%

Response Maintenance see guidance $ 100%Design Modification (Corr. Mtnce.) as conditions warrant $ 100%

Grand Total

* Not included in Maintenance First Estimates -- identified for completeness

Status

Regions have submitted their MOF program strategies for review

Process being refined to achieve consistency in approach

BEAL definitions being reviewed by the residency’s and bridge crews

MQA being modified to reflect BEAL Inventory and condition assessments being expanded

and supported by application development MAMIS back on track

The Secret of MOF Success

Right Story Asset management & preventive / corrective maintenance Focus on operating rather than building

Right Time Transformation – this is it Interstate system at the end of it’s original design life

Right People Integrator – Planning & Strategy Operator

• Executive Director of the Operating Division• Program Management Division• TMD • Traffic & Safety

“The Need for Maintenance is Revealed”

Questions for The Oracle?

swilcox@dot.state.ny.us 518-457-6911