healthcare management assion! is our · aspects of healthcare management. ... economics for...

For 37 years Health Administration Press (HAP) hasfocused solely on publishing books and journals on allaspects of healthcare management.

2009 SPRING COURSEBOOK CATALOG

H E A LT H CA R E M A N AG E M E N T IS OUR

Passion!

We are the publishing partner of AUPHA!

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For 37 years Health Administration Press (HAP) has focused solely on publishing

books and journals on healthcare management. We are committed to bringing you

the highest quality textbooks written by the leading experts in healthcare

management.

As the publishing arm of the American College of Healthcare Executives (ACHE),

we have direct access to the brightest healthcare leaders and the latest trend

information. ACHE is an international professional society of more than 30,000

healthcare executives who lead hospitals, healthcare systems, and other healthcare

organizations. HAP isn’t just a publisher; we are part of an organization that is

dedicated to fostering healthcare management excellence.

To learn more about ACHE visit ache.org.

Visit Health Administration Press online at ache.org/hap.cfm.

At our website you can:

- Browse our selection of textbooks and learn about our authors- View the tables of contents and prefaces of our textbooks- View a list of our textbooks by course topic- Request examination and desk copies- Request access to secure instructor resources- Access online book companions

Health Administration Press and the Association of University Programs in Health Administration (AUPHA) collaborate to publish textbooks under the AUPHA/HAP imprint.

AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to improvinghealth by promoting excellence in healthcare management education. It is the leading organization specifically designed to meet the needs of educators of health administration. Members enjoy professional development opportunities and publications that assist them in their profession. To get involved and help shape the future of health administration education and healthcare around the world, please visit aupha.org.

What is the AUPHA/HAP imprint?

Association of University Programs in Health Administration/Health Administration Press (AUPHA/HAP) is the imprint for leading textbooks for academic courses in healthcare management. Acceptance of manuscripts for publication under the AUPHA/HAP imprint is guided by a national editorial board, with members selected in cooperation with AUPHA.


Passion!

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ECONOMICS 04

EPIDEMIOLOGY 06

FINANCE AND ACCOUNTING 07

HEALTH POLICY 12

HUMAN RESOURCES 14

INFORMATION MANAGEMENT 15

LAW AND ETHICS 16

LEADERSHIP 18

LONG TERM CARE 19

MANAGEMENT AND ADMINISTRATION 20

MARKETING AND STRATEGY 25

OPERATIONS MANAGEMENT 28

POPULATION AND COMMUNITY HEALTH 29

QUALITY 30

RESEARCH AND ANALYSIS 33

SYSTEMS AND DELIVERY 34

RECOMMENDED READING 36

JOURNALS 40

C O N T E N T S

The Economics of Health Reconsidered, Third EditionThomas Rice, PhD, and Lynn Unruh, PhDPage 04

Economics for Healthcare Managers, Second EditionRobert H. Lee, PhDPage 05

Fundamentals of Healthcare FinanceLouis C. Gapenski, PhDPage 07

Cases in Healthcare Finance, Fourth Edition Louis C. Gapenski, PhD, in collaboration withGeorge H. Pink, PhDPage 11

Evidence-Based Management in HealthcareAnthony R. Kovner, PhD; David J. Fine, FACHE; and Richard D'Aquila, FACHEPage 20

Essential Techniques for Healthcare ManagersLeigh W. Cellucci, PhD, and Carla Wiggins, PhDPage 21

Health Services Management: Cases, Readings, and Commentary, Ninth EditionAnthony R. Kovner, PhD; Ann Scheck MacAlearney,ScD; and Duncan Neuhauser, PhDPage 24

Marketing Health Services, Second EditionRichard K. Thomas, PhDPage 25

Leadership and Strategic Planning in Healthcare OrganizationsJeffrey P. Harrison, PhD, FACHEPage 26

Futurescan 2009: Healthcare Trends and Implications2009–2014Page 27

Introduction to Healthcare Quality ManagementPatrice L. Spath1

Understanding the U.S. Health Services SystemFourth Edition Phoebe Lindsey Barton, PhDPage 34

N E W I N 2 0 0 9 P U B L I S H I N G I N 2 0 1 0

Essentials of the U.S. Health Services SystemPhoebe Lindsey Barton, PhDPage 34

Quantitative Analysis for Health Services AdministrationSecond Edition Stuart B. Boxerman, DSc, LFACHE

Essentials of Human Resources in HealthcareBruce J. Fried, PhD, and Myron D. Fottler, PhD

Ethical Issues in Health AdministrationDawn Oetjen, PhD, and Kevin J. Valadares, PhD

The Well-Managed Healthcare Organization, Seventh EditionKenneth R. White, PhD, FACHE, and John R. Griffith, FACHE

*Publication dates and titles are subject to change

An AUPHA/HAP book

Hardbound, 409 pp, 2007, ISBN 13: 978-1-56793-282-9, Order code: SC09-2096, $94

Michael A. Morrisey, PhD

HEALTH INSURANCE

This book provides a thorough overview of private health insurance in the United States. In the last few years, data on health insurance has confirmed, refined, and amplified the results of earlier research, creating the opportunity to provide this one-of-a-kind textbook. The key concepts presented in this book have remained constant throughout the history of health insurance research. The broad and deep discussions presented in the book will help students understand the concepts of today in order to remain relevant tomorrow.

Topics discussed include:- The historical development of U.S. health insurance and the theory

of demand for insurance- Issues of adverse selection and moral hazard- How managed care affects hospital and physician markets- The large role played by employer-sponsored health insurance programs- Health savings accounts, consumer-driven plans, and the small-employer market- Traditional Medicare coverage as well as Medicare Advantage programs

and Medigap coverage- Medicaid, SCHIP, and crowd-out of private coverage

This book is ideal for economics, insurance, finance, and policy courses.

Instructor Resources: Talking points for discussion questions and PowerPoint slides

E C O N O M I C S

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Thomas Rice, PhD, and Lynn Unruh, PhD

THE ECONOMICS OF HEALTH RECONSIDERED, THIRD EDITION

This edition takes a fresh, non-technical approach to challenging the field of health economics as it is taught and practiced. It will include an overview of the basics of microeconomics as well as expanded coverage of workforce issues, for-profit medicine, population health, universal coverage, and long-term care.

Instructor Resources: Discussion questions, a list of concepts, and additional readings

Publishing August 2009!

Visit ache.org/hap.cfmfor the latest book

information.

Current edition ordering information:Hardbound, 341 pp, 2003, ISBN 13: 978-1-56793-193-8,Order code: SC09-1169, $74

E C O N O M I C S

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Current edition ordering information:Hardbound, 191 pp, 2000, ISBN 13: 978-1-56793-130-3, Order code: SC09-1099, $81

PUBLISHING MAY 2009!

An AUPHA/HAP book

Hardbound, 264 pp, May 2009, ISBN 13: 978-1-56793-314-7, Order code: SC09-2127, $85

Robert H. Lee, PhD

ECONOMICS FOR HEALTHCARE MANAGERS,SECOND EDITION

Healthcare managers confront many difficult and complex questions.

Economics for Healthcare Managers provides the economic tools

managers need to simplify and improve decision making. This book

provides a framework for understanding pricing, regulation, costs,

market demand, profitability, and risk—issues that all healthcare

managers face.

Thoroughly revised and updated, the second edition features:

- A new chapter on creating and interpreting forecasts

- A new chapter on government intervention in healthcare markets

- Case studies and examples that illustrate how to analyze

management problems and make recommendations

- Key concepts, discussion questions, and a glossary for

each chapter

Written in a straightforward and practical style, this book

is ideal for students with no background in economics.

Instructor Resources: Key concepts, answers/talking points

for the discussion questions in the book, and solved problems

Robert H. Lee, PhD, is an associate professor in the Department

of Health Policy and Management of the School of Medicine of the

University of Kansas. Previously he worked at the University of North

Carolina, the Health Policy Program of the Urban Institute, and the

Brookings Institution. He has published more than 30 healthcare

economics articles.

E P I D E M I O L O G Y

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An AUPHA/HAP book

Hardbound, 496 pp, 2008, ISBN13: 978-1-56793-292-8, Order code: SC09-2103, $90

Steven T. Fleming, PhD

MANAGERIAL EPIDEMIOLOGY: CONCEPTS AND CASES, SECOND EDITION

This text provides students with a comprehensive introduction to epidemiology andexplains how to use epidemiological concepts and tools to improve decision-makingin the management of health services.

This edition blends theory and application in each chapter. It is suitable as a stand-alone text for epidemiology and managerial epidemiology courses in health administration, public health, or nursing programs.

This edition features:- New chapters on infectious disease epidemiology, morbidity, mortality,

descriptive epidemiology, and cost-effectiveness analysis- Application chapters that focus on cardiovascular disease, HIV, and Alzheimer’s

disease- More than 40 in-depth case studies of varying levels of difficulty, along with

questions and detailed answers that reinforce learning- Distinguished chapter contributors who provide insight into their areas

of expertise

Instructor Resources: Additional case studies with examination questions and PowerPoint slides

Is there a course you love to teach?

Are you still looking for the perfect book to fit your course?

Maybe YOU should write the book!

We are seeking authors for textbooks

at the undergraduate and graduate

levels.

Please contact an acquisitions editor

at (312) 424-9490 or [email protected].

you!We would like to hear from

F I N A N C E a n d A C C O U N T I N G

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PUBLISHING JUNE 2009!

An AUPHA/HAP book

Softbound, approx. 376 pp, June 2009, ISBN 13: 978-1-56793-315-4, Order code: SC09-2128, $105

Louis C. Gapenski, PhD

FUNDAMENTALS OF HEALTHCARE FINANCE

This book provides a straightforward introduction to the fundamental principles and applications of healthcare finance.

Ideal for students who are new to healthcare finance, the book beginswith an overview of the role of finance in healthcare organizations andan uncomplicated explanation of the legal and reimbursement issuesfaced by providers. The rest of the chapters walk students through thebasics of managerial accounting and financial management, includingestimating costs and profits, planning and budgeting, making capitalinvestment decisions, monitoring operations with metrics, and readingfinancial statements.

This text offers a concise approach to the most important topics covered in Dr. Gapenski’s popular textbook Healthcare Finance: An Introduction to Accounting and Financial Management.

To ensure that the book content addresses the concepts needed by newmanagers, this book was reviewed by a panel of professors who teachintroductory healthcare finance courses.

Topics discussed include:- Learning aids that include critical concepts, real-world scenarios,

self-test questions, industry practices, and a running glossary- Coverage of accounting and financial management concepts

that are most critical to managerial decision making at the department level

- Online cases and questions that bridge the gap between learning and application

Instructor Resources: PowerPoint slides, sample course syllabus, solutions to the end-of-chapter questions and problems, and solutions to the online cases

Student Resources:These resources are accessible online:

- Four additional chapters that cover financial markets and securities; lease financing and business valuation; distributions to owners; and capitation, rate setting, and risk sharing

- Online appendixes of financial and operational ratios and their definitions

Louis C. Gapenski, PhD, is a professor in both health services administration and finance at the University of Florida. He is the author or coauthor of 27 textbooks on corporate and healthcare finance. He has published over 25 journal articles related to corporateand healthcare finance. He has acted as academic advisor, chairedsessions, and presented papers at numerous national meetings, andhas been a reviewer for eleven academic and professional journals.

The Gateway series provides the essentials for students new to healthcare management. See page 12 for more information.


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An AUPHA/HAP book

Softbound, 94 pp, 2007ISBN 13: 978-1-56793-284-3Order code: SC09-2098, $44

Michael Nowicki, EdD, FACHE, FHFMA

PRACTICE PROBLEMS AND CASE STUDY TO ACCOMPANY THE FINANCIAL MANAGEMENT OF HOSPITALS AND HEALTHCARE ORGANIZATIONS

This casebook provides practice problems for The Financial Management of Hospitals and Healthcare Organizations. For each quantitative concept, there are two problems: a practice problem and a self-quiz problem. The book includes detailed solutions.

This book is 20% off when purchased with The Financial Management of Hospitals and Healthcare Organizations, Fourth Edition.

An AUPHA/HAP book

Copublished with the Healthcare Financial Management Association

Hardbound, 386 pp, 2007ISBN 13: 978-1-56793-277-5Order code: SC09-2087, $93


THE FINANCIAL MANAGEMENT OF HOSPITALS ANDHEALTHCARE ORGANIZATIONS, FOURTH EDITION

Using a nontechnical approach, this book introduces nonfinancial students to the fundamental concepts and skills necessary to manage operations cost-effectively.

Includes new coverage of:- The financial impact of patient safety - The public’s concern about accounting integrity - The consumer movement and its impact on pricing policies - The costs associated with charity care policies resulting from the rising number

of uninsured - The growing need to reduce operating expenses as a result of Medicare margins- How to bridge the gap between strategic planning and budgeting- Various state proposals for healthcare reform

Instructor Resources: PowerPoint slides

NEW TEXTBOOK INFORMATION DELIVERED RIGHT TO YOU!E-mail [email protected] to sign-up for our monthly e-mail update.

This book can be used with a supplemental casebook (Cases in Healthcare Finance, Third Edition). See page 11.


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Copublished with the Healthcare Financial Management Association



HFMA’S INTRODUCTION TO HOSPITAL ACCOUNTING,FIFTH EDITION

This book introduces the accounting and financial reporting issues of hospitals and other healthcare entities. It explains basic accounting concepts and discusseshow to develop internal financial reports. It also includes information on analyzingand interpreting financial statements. This book is written in a straightforward stylethat is ideal for students or professionals with no previous accounting experience.

Key Features:- A chart of accounts, a glossary of accounting terms, and thorough coverage

of the balance sheet and statement of operations- Discussion questions, problems, and exercises to test students’ grasp

of concepts

Instructor Resources: Talking points for discussion questions and answers to problems

An AUPHA/HAP book

Hardbound, 658 pp, 2007ISBN 13: 978-1-56793-280-5 Order code: SC09-2094, $118


HEALTHCARE FINANCE: AN INTRODUCTION TO ACCOUNTING AND FINANCIAL MANAGEMENT,FOURTH EDITION

This text explains the fundamental concepts of healthcare finance including both financial management and accounting. This book is filled with learning aids; a glossary; self-test questions; end-of-chapter key concepts, questions, and problems; and easy-to-grasp spreadsheet illustrations of calculations.

Includes coverage of:- Municipal bond pools- Cost of capital for not-for-profit organizations and small businesses- Modified internal rate of return - Supply-chain management- Health savings accounts

Students can access additional learning tools online, including:- Bonus chapter on distributions to owners of for-profit businesses- Bonus chapter that covers capitation, rate setting, and risk sharing- Appendix that provides a list of financial and operating indicator ratios

and their definitions

Instructor Resources: Talking points for questions, answers to problems,PowerPoint slides, and a course outline

This book can be used with a supplemental casebook (Cases in Healthcare Finance, Third Edition). See page 11.


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An AUPHA/HAP book


Louis C. Gapenski, PhD, in collaboration with George H. Pink, PhD

UNDERSTANDING HEALTHCARE FINANCIAL MANAGEMENT, FIFTH EDITION

This text provides students with an operational knowledge of financial managementtheory and concepts.

Key Features:- Includes coverage of municipal bond pools, environmental factors that

influence interest rates, interest rate swaps, modified IRR (MIRR), subjective risk assessment, and profitability indexes

- Features time value (DCF) calculations that focus on spreadsheet solutions- Includes a glossary - Provides theory as well as “nuts and bolts” tools- Uses examples from a broad range of provider settings

Instructor Resources: Solutions for end-of-chapter problems and PowerPoint slides

Student Resources: A companion website includes Excel models that illustrate textcalculations, Excel problem sets ideal for homework assignments, the online chapter“Distributions to Owners: Bonuses, Dividends, and Repurchases,” and a tutorial onusing a financial calculator.


Kenneth Kaufman

BEST PRACTICE FINANCIAL MANAGEMENTSIX KEY CONCEPTS FOR HEALTHCARE LEADERS,THIRD EDITION

In straightforward terms, this book explains six key principles critical to effective financial management of healthcare organizations. Examples describe the experiences of actual healthcare organizations in implementing best-practicecredit analysis and financial planning, capital allocation, and budgeting.

Key Features:- Explains the six key principles critical to the effective financial management

of healthcare organizations:- Managing the capital cycle- Creditworthiness- Integrated strategic and financial planning- Capital allocation- Strategic budgeting- Capital structure management

- Contains information about credit ratings and approaches to determining an organization’s debt capacity

- Provides guidance on achieving the right capital structure- Explains what debt vehicles are available to healthcare organizations

DOWNLOAD A COPY OF THIS CATALOG TO YOUR DESKTOP! Visit ache.org/spring2009


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An AUPHA/HAP book



CASES IN HEALTHCARE FINANCE, THIRD EDITION

This companion casebook bridges the gap between learning concepts in a lecture setting and applying them on the job. These cases will prepare students to deal with the multitude of problems that arise in the practice of healthcare finance.

Key Features:- Finance cases simulate real-world financial decision making - Finance cases can be used at both the introductory and advanced levels - Ethics mini cases provoke thought about financial situations with ethical

implications- Downloadable spreadsheet models provide hands-on analysis experience

Instructor Resources: Case solutions, complete (instructor) versions of the spreadsheet models, and PowerPoint slides

This book is 20% off when purchased with either of Dr. Gapenski’s books, Understanding Healthcare Financial Management, Fifth Edition, or Healthcare Finance, Fourth Edition.

New edition publishing October 2009!

Need an exam copy?Request exam copies quickly and easily through our online request form.

Access the form in the “For Instructors” section of ache.org/hap.cfm.

For additional ordering options see the order form on page 41.

Need a desk copy of a textbook you have adopted?Visit the “For Instructors” section of ache.org/hap.cfm to view our desk copy policy.

Need access to our online instructor resources?Most of our textbooks are supported by online instructor resources.

If resources are available they are listed on the book’s page in this catalog.

Please e-mail [email protected] to request access to online instructor resources.

H E A L T H P O L I C Y

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An AUPHA/HAP book


Paul J. Feldstein, PhD

HEALTH POLICY ISSUES: AN ECONOMIC PERSPECTIVE, FOURTH EDITION

This text helps students understand difficult health policy issues and provides short discussions on many topics related to the financing and delivery of health services. This popular book provides a comprehensive overview of the economicforces that shape change in today’s healthcare delivery system.

This edition covers issues including:- The factors leading to and the possible effects of physician shortages

or surpluses - Recent developments in managed care, including report cards and

pay-for-performance programs - The forces shaping the hospital’s future role in the healthcare system - The differences between medical markets and competitive markets,

and why increasing competition among medical markets is desirable - The policy dilemma of reducing the high price markup of breakthrough

drugs versus maintaining incentives for investing in research and development

Instructor Resources: Chapter overviews, key words, discussion questions and talking points, sample exam questions, and PowerPoint slides

THE GATEWAY TO HEALTHCARE MANAGEMENT SERIES

Introducing...

Providing an entry into the world of healthcare management

Gateway textbooks provide the essentials your students need to manage effectively in a wide variety of healthcare settings.

Written and designed to engage students new to healthcare management, Gatewaybooks feature:

- Sidebars, fact boxes, and real-world examples to bring concepts to life - Chapter learning goals and summaries, in-margin glossaries, and exercises/review

questions for student study - A lively and appealing writing style with numerous subheads for easy reading

Look for the Gateway icon throughout this catalog.

H E A L T H P O L I C Y

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An AUPHA/HAP book

Hardbound, 439 pp, 2005 ISBN 13: 978-1-56793-245-4Order code: SC09-2048, $98

Beaufort B. Longest, Jr., PhD, FACHE

HEALTH POLICYMAKING IN THE UNITED STATES, FOURTH EDITION

This popular textbook explains policymaking, highlights policy competency, and provides insight into the future of U.S. health policy. It provides a framework for putting the various aspects of policymaking into perspective and provides students with the political competency needed to analyze the public policy environment within which they operate. This book is ideal as a core text for health policy classes.

Key Features:- Provides a comprehensive framework for following and understanding

the policymaking process - Contains an annotated list of health-related federal laws- The fourth edition includes:

- An added overview of Medicare and Medicaid that clarifies the complex policies- Expanded discussion of how to analyze and influence public policy- Even more examples of health policy made real—congressional testimony,

news articles, and other documents that provide students with the opportunity to apply what they have learned to real-world situations

Instructor Resources: Discussion questions and talking points


Paul J. Feldstein, PhD

THE POLITICS OF HEALTH LEGISLATIONAN ECONOMIC PERSPECTIVE, THIRD EDITION

Leading health economist Paul J. Feldstein has expanded on his unique economics-based approach to explain legislative outcomes in the healthcare field. Many healthcare legislative concerns are discussed, including deregulation,market competition, redistribution programs, and national health insurance. No prior knowledge in economics is assumed.

Key Features:- Examines previous legislation and proposals in terms of competing theories

of legislation, including the Medicare Modernization Act, the Health InsurancePortability and Accountability Act (HIPAA), the defeat of President Clinton’s Health Care Reform proposal, the 1997 Balanced Budget Act, the State Children’s Health Insurance Program (SCHIP), and the Bipartisan Commission on the Future of Medicare

- Includes learning objectives, concluding comments, and questions in each chapter

Instructor Resources: Discussion questions and talking points

H U M A N R E S O U R C E S

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An AUPHA/HAP book


Bruce J. Fried, PhD, and Myron D. Fottler, PhD, Editors

HUMAN RESOURCES IN HEALTHCAREMANAGING FOR SUCCESS, THIRD EDITION

This book presents the techniques and practices behind effectively managing people—the healthcare industry’s most important asset. It provides the concepts and practical tools necessary for meeting the unique challenge of managing healthcare employees. Chapters include cases, discussion questions, and exercises to enhance learning.

This edition includes:- An expanded chapter on health and safety in the workplace,

highlighting disaster preparedness and management- A new chapter on globalization and the mobile workforce- A new chapter focusing on employee benefits and benefit design- An expanded chapter on training and career development- Cases that emphasize the organization-wide impact of human

resources decisions

Instructor Resources: Chapter overviews and suggested class activities and assignments

Monday, June 29th – Thursday, July 2nd

Visit our booth in the exhibit hall to browse our extensive selection of health administration textbooks and

request exam copies quickly and easily.

Visit us at the 2009ASSOCIATION OF UNIVERSITY PROGRAMS

IN HEALTH ADMINISTRATIONAnnual Meeting in Chicago!

Save the Date

I N F O R M A T I O N M A N A G E M E N T

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An AUPHA/HAP book


Gordon D. Brown, PhD; Tamara T. Stone, PhD; and Timothy B. Patrick, PhD

STRATEGIC MANAGEMENT OF INFORMATION SYSTEMS IN HEALTHCARE

This text explores how healthcare organizations can use information technology to achieve better operational performance and strengthen their market position. Students will learn to use IT to transform clinical work processes and integrate clinical and administrative functions to achieve higher levels of performance. Topics covered include aligning business and clinical strategies, using IT for competitive marketing, investing in IT, and managing information security and ethics.

Key Features:- Cases are used throughout the book to help demonstrate how IT can

address daily issues - Outlines, key terms, learning objectives, and discussion questions follow

each chapter - The book emphasizes the relationship between IT and organizational strategy

Instructor Resources: Learning objectives, case studies, discussion questions with talking points, and PowerPoint slides

An AUPHA/HAP book


Gerald L. Glandon, PhD; Detlev H. Smaltz, PhD, FACHE,FHIMSS; and Donna J. Slovensky, PhD, RHIA, FAHIMA

AUSTIN AND BOXERMAN’S INFORMATION SYSTEMSFOR HEALTHCARE MANAGEMENT, SEVENTH EDITION

This bestselling book provides students with an overview of informationmanagement/information technology (IM/IT). It describes how information systems can support high-quality patient care and improve management decisions in healthcareorganizations. Each chapter features learning objectives, Web resources, and discussionquestions. The book also includes a glossary that clarifies technical terms.

New and revised material includes:- Expanded discussion of strategic planning, including the importance

of system integration and IM/IT governance- Extensive updates to the project management chapter, including information

on establishing a centralized IM/IT portfolio management office to improve project success rates

- A new chapter on the government’s role in IM/IT, including the impact of HIPAAand other legislation

- A new chapter that explains how IM/IT investments are evaluated and provides a framework for conducting these analyses

- Updated information on the electronic health record and other clinical and administrative applications used in healthcare enterprises

- A comprehensive profile of hospital IM/IT leadership, including the role of the chief information officer

Instructor Resources: Answers or discussion points for the end-of-chapter questions, PowerPoint slides, and a test bank

L A W a n d E T H I C S

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An AUPHA/HAP book


Dean M. Harris, JD

CONTEMPORARY ISSUES IN HEALTHCARE LAW AND ETHICS, THIRD EDITION

This book examines the most important legal and ethical issues in healthcare. Rather than focusing on managed care, this edition includes more material on health insurance reform.

This edition includes:- The U.S. Supreme Court’s decisions on physician-assisted suicide,

the liability of health plans, and partial-birth abortion - Legal and ethical issues in emergency contraception - The Medicare prescription drug benefit and HIPAA Privacy Rule - Medical malpractice reform and the reporting of medical errors - Obligations to provide emergency care and make services accessible

to persons with limited English proficiency - A new chapter on health insurance and the ongoing effort to achieve

universal health insurance coverage- Excerpts from original sources of law

Instructor Resources: Class discussion topics, discussion questions, and talking points


J. Stuart Showalter, JD

THE LAW OF HEALTHCARE ADMINISTRATION, FIFTH EDITION

This text examines the legal aspects of healthcare from a management perspective.Using plain language, it addresses topics such as the basic structure of the court system, the general legal responsibilities of healthcare organizations, and the specific liabilities inherent to the provision of care. This text includes a glossary, suggested readings, and examples from actual court decisions that support legalconcepts in the book.

Key Features:- Discussion of recent legal developments in high-profile areas,

such as HIPAA, abortion, and withholding life-sustaining treatment - Covers corporate-compliance issues with an emphasis on fraud

and abuse issues- Sidebars that provide extra information, real-life examples,

and interesting insights - Objectives, summaries, and discussion questions that highlight

important points in each chapter

Instructor Resources: Discussion questions and talking points, questions about case excerpts, teaching suggestions, and PowerPoint slides

A test bank will be available Fall 2009

L A W a n d E T H I C S

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Frankie Perry, RN, FACHE(R)

THE TRACKS WE LEAVE: ETHICS IN HEALTHCAREMANAGEMENT

This practical text uses actual cases and brief essays to illustrate the everyday ethical dilemmas your students will face in the healthcare field. This book is ideal for business ethics and administrative ethics classes.

Key Features:- Breaks down complex ethical dilemmas and provides advice for handling

these issues - Includes cases that are ideal for classroom discussion - Contains questions designed to take students through the complex

thought processes essential to resolving ethical conflicts


Kenneth R. Wing, JD, and Benjamin Gilbert, JD

THE LAW AND THE PUBLIC’S HEALTH, SEVENTH EDITION

Ideal for students with no legal background, this text explains the basics of health law and the legal system. It familiarizes students with legal principles and teaches them how to communicate effectively with legal counsel.

Topics discussed in this edition include:- The powers of the federal, state, and local governments to respond

to public health emergencies- Abortion and related sexual privacy cases- Private suits against states for violating federal Medicaid laws- Enforcement of fraud and abuse laws- Patients’ rights and anti-managed care legislation

Companion Cases Available Online:Students can access edited cases that illustrate many of the legal principles discussed in the book.

Instructor Resources: Detailed teaching methodologies

L E A D E R S H I P

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Softbound, 234 pp, 2000ISBN 13: 978-1-56793-114-3 Order code: SC09-1090, $65

Carson F. Dye, FACHE

LEADERSHIP IN HEALTHCARE: VALUES AT THE TOP

This book helps students take an active role in their own leadership development. It includes chapters on ethics and integrity, emotional intelligence, conflict management, and staff evaluation. The book’s appendixes include worksheets students can use to test their emotional intelligence, evaluate each component of a leadership team, and assess their professional and personal values.

Key Features:- Uses short chapters and concise language- Provides end-of-chapter questions that will help students recognize

their strengths and weaknesses


New Edition Publishing in 2010!


Carson F. Dye, FACHE, and Andrew N. Garman, PsyD

EXCEPTIONAL LEADERSHIP: 16 CRITICAL COMPETENCIES FOR HEALTHCARE EXECUTIVES

There are good leaders, and there are exceptional leaders. The answer to “What makes a leader exceptional?” is simple: competencies. Competencies are a set of professional and personal skills, knowledge, values, and traits that guide a leader’s performance.

This book focuses on the 16 key competencies that distinguish good leadership from great leadership. Each competency is explored in a chapter that defines the competency, provides examples of the competency in action, discusses how the competency can be misused, and offers advice on how to develop the competency.

Instructor Resources: PowerPoint slides, case studies, and teaching tips


Passion!

L O N G T E R M C A R E

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An AUPHA/HAP book

Hardbound, 228 pp, 2004ISBN 13: 978-1-56793-225-6 Order code: SC09-2016, $78

Connie Evashwick, ScD, FACHE, and James Riedel

MANAGING LONG-TERM CARE

Although managers of long-term care (LTC) services use the same fundamentalmanagement skills that all healthcare administrators use, they confront unique challenges.

This book provides students with a structured introduction to management concepts that can be applied to a variety of LTC settings, including provider, payer, and regulatory organizations. It is easy to read and is oriented toward practical application to daily management challenges. Topics range from human resources and marketing to strategic planning and ethics. It also provides helpful tips for managing one’s own career in this growing area.

Instructor Resources: Learning guideposts, definitions, key words, a course outline, discussion questions, and sample syllabi

For 37 years Health Administration Press (HAP) has focused

solely on publishing books and journals on healthcare management.


we have direct access to the brightest healthcare leaders and the

latest trend information. HAP isn’t just a publisher;

we are part of an organization that is dedicated to fostering

healthcare management excellence.

M A N A G E M E N T a n d A D M I N I S T R A T I O N

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PUBLISHING APRIL 2009!

An AUPHA/HAP book

Hardbound, approx. 340 pp, April 2009, ISBN 13:978-1-56793-306-2, Order code: SC09-2121, $79

Anthony R. Kovner, PhD; David J. Fine, PhD,FACHE; and Richard D'Aquila, FACHE

EVIDENCE-BASED MANAGEMENT IN HEALTHCARE

Too often in the fast-moving healthcare field, decision makers rely primarily on what has worked before. This comprehensive text explainsthe various definitions and theories of evidence-based management(EB management) and how it is used to make informed healthcaremanagement decisions. This ground-breaking book is written by experienced academics and executives who have pioneered EB management research and application.

Key Features:- Explains the step-by-step process at the core of EB management - Describes results of research on how evidence is used in healthcare

decision making- Numerous real-life case studies illustrate how an EB management

approach can be used in variety of management situations - A student reference explains how to search for evidence in literature- Ideal supplement to standard healthcare administration texts

including The Well-Managed Healthcare Organization (see page 21)

Instructor Resources:Teaching suggestions, a sample syllabus for a capstone course, additional reading materials, and links to various websites

Anthony R. Kovner, PhD, is a professor at The Wagner School of PublicService at New York University, and is director of the Master of Sciencein Management Concentration for Nurse Leaders. Dr. Kovner has beena senior manager in two hospitals, a nursing home, a group practice,and a neighborhood health center, as well as a senior healthcare consultant for a large industrial union. He has written 11 books and 91 peer-reviewed articles.

David J. Fine, PhD, FACHE, is the president and chief executive officer of St. Luke’s Episcopal Health System. Dr. Fine has 35 years of experienceas a healthcare executive and holds professorial appointments at RiceUniversity, Texas A&M University, Baylor College of Medicine, and theUniversity of Texas Health Science Center–Houston. He is the author or coauthor of 4 books and 29 peer-reviewed articles.

Richard D’Aquila, FACHE, is the executive vice president and chief operating officer at Yale-New Haven Hospital and executive vicepresident of Yale New Haven Health System. Mr. D’Aquila is a memberof the lecturing faculty at the Wagner School of Public Administrationat New York University and the Yale University School of Epidemiologyand Public Health.


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An AUPHA/HAP book


John R. Griffith, FACHE, and Kenneth R. White, PhD, FACHE

THE WELL-MANAGED HEALTHCARE ORGANIZATION,SIXTH EDITION

This classic text describes the corporate, clinical, and logistic processes future healthcare leaders should establish to meet community needs.

Key Features:- Each chapter includes a summary of the concepts addressed in the chapter,

an outline emphasizing the distinctions associated with excellence, and a list of topics related to the application of chapter concepts

- A glossary of terms clarifies industry jargon- The book details the various activities involved in managing care and stresses

the interdependence of functional areas- Several themes—the role of the mission, evidence-based decisions, measured

performance, continuous improvement, and reward—are carried throughout the book

Instructor Resources: Teaching suggestions, discussion questions with talkingpoints, key words, questions to debate, PowerPoint slides, an author-led discussionforum, and access to gradable questions and answer guides

Leigh W. Cellucci, PhD, and Carla Wiggins, PhD

ESSENTIAL TECHNIQUES FOR HEALTHCARE MANAGERS

This text will blend theory and application to teach students the concepts and technical skills they need to be effective healthcare managers. Topics covered will include leadership, ethics, conflict resolution, legal issues, teamwork, and communication. The book will contain numerous realistic scenarios, cases, and exercises.

Instructor Resources: Chapter summaries, PowerPoint slides, discussion points for end-of-chapter questions, and a test bank

Publishing August 2009!


information.



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An AUPHA/HAP book


Farrokh Alemi, PhD, and David H. Gustafson, PhD

DECISION ANALYSIS FOR HEALTHCARE MANAGERS

This book helps students build the skills they need to answer complex managementand policy questions. First, students learn the various analytical tools that simplifyand accelerate decision making. Then, they learn how to apply analytical tools to different healthcare situations, including comparing clinician performance, determining the causes of medical errors, analyzing the cost of programs, and determining the market for new services.

Key Features:- Suited for use in decision or quantitative analysis courses- Focuses on improving quality through decision analysis- Includes numerous examples of how to apply tools in real-life management

situations

Instructor Resources: A sample syllabus, discussion questions with talking points,guidelines for evaluating rapid-analysis exercises, and a guide to using the book’scompanion website

Student Resources: A companion website features key points, student examples of rapid-analysis exercises, links to websites that provide additional information, and PowerPoint slides that highlight the important concepts of each chapter

IS YOUR PROGRAM PART OF THE ACHE

The American College of Healthcare Executives (ACHE)

Higher Education Network is a collaborative effort between ACHE

and healthcare management programs designed to provide

a valuable on-campus experience for students.

Participation in the ACHE Higher Education Network gives

healthcare management programs access to a variety of resources

and tools that enhance networking opportunities and provide access

to continuing education and current healthcare management

issues. For more information, contact Jennifer Connelly

at (312) 424-9328 or [email protected].

Higher Education Network?


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An AUPHA/HAP book


Frederick J. Wenzel, FACMPE, and Jane M. Wenzel, PhD,Editors

FUNDAMENTALS OF PHYSICIAN PRACTICE MANAGEMENT

This text is designed to meet the needs of programs that offer a group practice or ambulatory care course as well as those that incorporate physician practice management issues into the regular curriculum. This straightforward text provides enough detail for students to understand the fundamental concepts without getting mired in the complexity of daily operational issues.

Key Features:- Explains how physician practice management differs from management

in other settings- Discusses strategic planning, financial management, information systems,

and hospital relationships as applied in group practice settings- Includes a mini case, learning objectives, and discussion questions

in each chapter



Rose T. Dunn, CPA, FACHE, FHFMA

HAIMANN’S HEALTHCARE MANAGEMENT, EIGHTH EDITION

This comprehensive text explains the many aspects of supervising healthcare professionals, from planning and coordinating, to communicating and delegating, to reporting and budgeting. It is an engaging and straightforward read that your students will refer to often as they embark on careers in healthcare.

Key Features:- Numerous charts, checklists, and examples guide your students through daily

tasks, such as coordinating activities, giving directives, conducting performanceappraisals, disciplining, delegating, and managing a budget.

- An informal tone makes the book very accessible to students.

Instructor Resources: Key words, discussion topics, discussion questions with talking points, exam questions, and PowerPoint slides


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Myron D. Fottler, PhD; Robert C. Ford, PhD; and Cherrill P. Heaton, PhD

ACHIEVING SERVICE EXCELLENCESTRATEGIES FOR HEALTHCARE

Combining real-world examples with the most significant research on service management, this text presents students with valuable information on providing superior service. Students will learn how to determine an organization’s core competencies, manage the inevitable wait times for healthcare service, prevent service failure problems, and create a customer-focused culture.

New edition publishing August 2009!

Current edition ordering information:Hardbound, 379 pp, 2004, ISBN 13: 978-1-56793-220-1,Order code: SC09-2011, $86

An AUPHA/HAP book

Hardbound, approx. 392 pp, July 2009, ISBN 13: 978-1-56793-324-6, Order code: SC09-2130, $90

Anthony R. Kovner, PhD; Ann S. MacAlearney, ScD; and Duncan Neuhauser, PhD

HEALTH SERVICES MANAGEMENTCASES, READINGS, AND COMMENTARY, NINTH EDITION

The new edition of this well-established textbook provides students with insight about the skills and experience health services managers need to succeed. This book covers all aspects of management including self-reflecting, building relationships, controlling performance, managing change, and accepting accountability. Includes new cases that bridge the gap between theory and practice.

Publishing July 2009!

M A R K E T I N G a n d S T R A T E G Y

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Softbound, 179 pp, 2005 ISBN 13: 978-1-56793-237-9Order code: SC09-2037, $76

Alan M. Zuckerman, FACHE, FAAHC

HEALTHCARE STRATEGIC PLANNING, SECOND EDITION

This book provides a straightforward and practical approach to strategic planning. It also discusses the benefits a strategic plan can have for an organization, particularly how those benefits apply to products, finances, operations, and community health. This book is ideal for classes in strategic planning and management.

Includes:- The 12 critical steps to a successful strategic plan- Guidance in defining an organization’s critical strategic issues- Advice on moving from the planning phase into the implementation phase - Information about planning teams and plan facilitators- Discussion of transitioning the strategic plan from a periodic event

to an ongoing process- Approaches to embracing change and creativity and moving away from

the “static” strategic plan

Instructor Resource: PowerPoint slides

Richard K. Thomas, PhD

MARKETING HEALTH SERVICES, SECOND EDITION

Marketing has become an integral part of a healthcare organization’s success. This practical text covers everything from understanding healthcare markets to applying marketing techniques to supporting the marketing effort. Fully revised to include more data, updated statistics, additional case studies, reports on the latest trends in marketing techniques, and a new section on international healthcare marketing.

Publishing October 2009!


information.

Current edition ordering information:

An AUPHA/HAP book

Hardbound, 469 pp, 2004 ISBN 13: 978-1-56793-234-8 Order code: SC09-2027, $97


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An AUPHA/HAP book


Roice D. Luke, PhD; Stephen L. Walston, PhD, FACHE; and Patrick Michael Plummer

HEALTHCARE STRATEGY: IN PURSUIT OF COMPETITIVE ADVANTAGE

By focusing on the five Ps of competitive advantage—power, position, pace, potential, and performance—this book helps students understand and implement the range of competitive tactics available to healthcare organizations. It also discusses how to assess market structure, an activity that is critically important in today’s highly competitive environment.

Instructor Resources: Chapter-specific teaching tips, study questions, and PowerPoint slides

“This is one of the best books I have ever read on healthcare strategy. It is educational, practical, and interesting.”

—Doody Review Service

Jeffrey P. Harrison, PhD, FACHE

LEADERSHIP AND STRATEGIC PLANNING IN HEALTHCARE ORGANIZATIONS

This text will introduce students to the strategic planning process and explain how it is implemented in healthcare organizations, including group practices and long-term care organizations. It will include a comprehensive case that will be linked to student exercises in each chapter.

Publishing Fall 2009!


information.



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NEW!

Copublished with the Society for Healthcare Strategy and Market Development

Softbound, 44 pp, January 2009, ISBN 13: 978-0-9800290-3-1, Order code: SC09-2129, $45

FUTURESCAN 2009: Healthcare Trends and Implications 2009–2014

This annual guide to healthcare trends will help students anticipate the future. Written by an expert panel, Futurescan 2009 highlights eight key trends that are impacting the nation’s healthcare organizations. The expert insight contained in these pages is supported by data from a survey of over 1,400 healthcare leadersacross the country.

Futurescan 2009 discusses important trends such as:- The globalization of healthcare - The impact of an aging population - The challenges and opportunities of America’s foreign-born

population - Competition from new healthcare delivery vehicles - The importance of reengaging physicians - Healthcare reform and Washington politics - How transparency will affect patient safety and quality - The effect of mandatory public reporting on value-based

purchasing

THE AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES (ACHE)!

Healthcare administration instructors are welcome to join ACHE.

Membership has many benefits, including subscriptions to our top-quality

publications. Health services administration students are also eligible

for membership, which includes access to numerous career resources.

For more information on ACHE membership, visit the

“Join ACHE” section of ache.org.

Join

O P E R A T I O N S M A N A G E M E N T

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An AUPHA/HAP book


Daniel B. McLaughlin and Julie M. Hays, PhD

HEALTHCARE OPERATIONS MANAGEMENT

This book focuses on operations management and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality. The book’s practical approach includes real-world examples to illustrate concepts and explanations of software tools that solve operational problems.

Key Features:- Aligns strategic and operational goals, including the use of project management

tools and Balanced Scorecard techniques to execute and monitor projects- Thoroughly explores performance tools, techniques, and programs, including

Six Sigma, the Lean enterprise, and simulation- Applies process-improvement tools to supply chain management, scheduling,

and other healthcare issues- Includes examples from a fictitious but realistic organization that illustrate

important concepts - Includes chapter overviews, key terms and acronyms, discussion questions,

and problems for each chapter

Instructor Resources: Answers or discussion points for the end-of-chapter questions and exercises, teaching suggestions, and recommended teaching cases

Student Resources: Students can access an online book companion that featuresExcel templates, Arena models, tutorials, exercises, and PowerPoint presentationsfor each chapter. The companion also provides links to videos, webcasts, web demonstrations, exercises, tutorials, and case studies related to specific topics.

Included CD-ROM:The book explains and demonstrates the use of various software

tools associated with problem solving and decision making, includingMicrosoft Excel and Project. A student version of Arena software is included to allow students to practice process modeling. Arena is a powerful simulationtool used by healthcare organizations to optimize patient flow, develop scheduling systems, and improve patient-care processes.

DOWNLOAD A COPY OF THIS CATALOG TO YOUR DESKTOP! Visit ache.org/spring2009

P O P U L A T I O N a n d C O M M U N I T Y H E A L T H

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Peter A. Weil, PhD, FACHE; Richard J. Bogue, PhD; and Reed L. Morton, PhD, FACHE

ACHIEVING SUCCESS THROUGH COMMUNITYLEADERSHIP

This handbook provides your students with real-life examples of the different practices leading hospitals use to provide community healthcare. It includes practical methods of stepping up community initiatives, such as creating a community health information unit, systematically investing in community health, developing strong support networks with the community, and holding recognitionevents to honor community health advocates. This handbook is ideal for communityhealth and continuing education classes.

Key Features:- Provides real-life governance and management examples of 25 practices

discovered during site visits at leading hospitals- Demonstrates methods to increase staff loyalty, reduce costs, and establish

excellent market intelligence

Student Resources: An online casebook provides in-depth descriptions of the seven leading hospitals visited by the study team. Visit ache.org/pubs/research/rekindling.cfm.

An AUPHA/HAP book


Ann S. McAlearney, ScD

POPULATION HEALTH MANAGEMENTSTRATEGIES TO IMPROVE OUTCOMES

This text takes a comprehensive look at the issues surrounding population health management. The author defines populations, examines strategies to benefit different target groups, and suggests implementation strategies. The book describes different issues involved in establishing a population health managementprogram, including the various ways health researchers can help design, implement,and evaluate different population health management strategies.

Key Features:- Describes the process needed to target population health programs- Provides an introduction to specific population health management strategies- Includes examples of how strategies work in practice

Instructor Resource: An online casebank

Peter A. Weil, PhD, FACHE; Richard J. Bogue, PhD; and Reed L. Morton, PhD, FACHE

REKINDLING THE FLAME: ACHIEVING SUCCESS THROUGH COMMUNITY LEADERSHIP, DISCUSSION VIDEO

Order code: SC09-V1136, $20, Running time: Approximately 61 minutes

Q U A L I T Y

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NEW EDITION!

An AUPHA/HAP book

Hardbound, 495 pp, November 2008, ISBN 13:978-1-56793-301-7, Order code: SC09-2116, $95

Elizabeth R. Ransom, MD; Maulik S. Joshi, DrPH;David B. Nash, MD; and Scott B. Ransom, DO,FACHE, Editors

THE HEALTHCARE QUALITY BOOK: VISION,STRATEGY, AND TOOLS, SECOND EDITION

This comprehensive book on healthcare quality features the most

current information on quality issues, tools, and strategies. The

editors have assembled a nationally prominent group of contributors

to provide the best available thinking in quality improvement.

This edition includes new and expanded coverage of:

- Standards in healthcare quality

- Tools, models, and strategies of quality improvement

- Development of a quality measurement approach that includes

data collection planning, data analysis, and statistical process

control methods

- Leadership and strategic planning for quality, including

its institutionalization and sustainability

- Techniques for creating an organizational culture that fosters

quality

Instructor Resources: Answers to discussion questions

and PowerPoint slides

Elizabeth R. Ransom, MD, is a physician engagement consultant

with Texas Health Resources (THR). THR is one of the largest

faith-based nonprofit health organizations in the country, with

13 hospitals and 3,700 physicians in the Dallas-Fort Worth metroplex.

Maulik S. Joshi, DrPH, is president and chief executive officer of the

Network for Regional Healthcare Improvement (NRHI). Before NRHI,

Dr. Joshi was the president and chief executive officer of the Delmarva

Foundation, a national, nonprofit healthcare improvement company.

David B. Nash, MD, is the Dr. Raymond C. and Doris N. Grandon

Professor and chair of the department of health policy at Jefferson

Medical College of Thomas Jefferson University in Philadelphia,

Pennsylvania.

Scott B. Ransom, DO, FACHE, is the president of the University of

North Texas (UNT) Health Science Center at Fort Worth. As president,

Dr. Ransom leads a growing academic health science center that

includes four schools.

Q U A L I T Y

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An AUPHA/HAP book


Diane L. Kelly, DrPH, RN

APPLYING QUALITY MANAGEMENT IN HEALTHCAREA SYSTEMS APPROACH, SECOND EDITION

This book explains the basics of performance excellence and provides a set of toolsfor managing healthcare quality. Exercises allow students to test their understandingof the concepts by applying them to real-life situations.

This edition includes:- An expanded discussion of stakeholder requirements, including those

of the Leapfrog Group and JCAHO’s National Patient Safety Goals- Two patient safety tools—failure mode and effects analysis and

root-cause analysis- A model that explains the system causes of medical errors- A chapter that reviews the impact of CMS’s quality initiatives and

JCAHO’s new accreditation approach, Shared Visions—New Pathways

Instructor Resources: Explanations of chapter exercises, teaching suggestions, and PowerPoint slides

Student Resources: A companion website includes end-of-chapter exercises with related worksheets, end-of-book practice exercises, and web resources

Patrice L. Spath

INTRODUCTION TO HEALTHCARE QUALITY MANAGEMENT

This text will explain the basic principles and techniques of quality management in healthcare. For easy understanding, many concepts will be illustrated using analogies from everyday life. The book will include non-technical descriptions of how healthcare quality is measured, assessed, and improved.

Publishing July 2009!


information.


Q U A L I T Y

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Patrice L. Spath

LEADING YOUR HEALTHCARE ORGANIZATION TO EXCELLENCE: A GUIDE TO USING THE BALDRIGE CRITERIA

This book explains how to use the well-known Baldrige Criteria as a road map for performance improvement efforts. It uses many examples to illustrate how the criteria have driven successful quality improvement efforts.

Key Features:- Describes an integrated approach to performance management - Includes case studies and examples to illustrate quality techniques - Emphasizes the importance of leadership in achieving quality goals - Provides key points, reflections, and self assessments that can be

used to stimulate classroom discussion

Instructor Resources: Case studies, discussion questions, exercises, and PowerPoint slides


Robert Barry, PhD; Amy C. Murcko, APRN; and Clifford E. Brubaker, PhD

THE SIX SIGMA BOOK FOR HEALTHCAREIMPROVING OUTCOMES BY REDUCING ERRORS

This book provides a clear explanation of what Six Sigma is, how it works, and how it can be applied to healthcare management.

Key Features:- Includes 20 cases that provide students with practice applying the Six Sigma

theories presented - Contains clear, practical material written in a jargon-free style

Instructor Resources: Access online teaching and learning tools, including lists of data for working through the book’s cases, sample spreadsheets showing additional detail about the examples used in the book, and tools for presenting results in a PowerPoint format.

Supplemental Texts: Nan: A Six Sigma Mystery and Nan’s Arsonist: A Six Sigma Mystery (see page 39)

THE BALDRIGE CRITERIA ARE ESSENTIAL FOR TEACHING PERFORMANCE IMPROVEMENT IN HEALTHCARE!

WINNER OF THE ACHE HAMILTON BOOK OF THE YEAR AWARD!

Avedis Donabedian, MD, HFACHE

THE DEFINITION OF QUALITY AND APPROACHES TO ITS ASSESSMENT

A classic is reborn. This timeless book, originally published nearly 30 years ago, provides a sound basis for understanding the concept of healthcare quality. It covers the definition of quality and basic approaches to how it is assessed.

Softbound, 163 pp, 1980, ISBN 13: 978-0-914904-48-9, Order code: SC09-0824, $45

R E S E A R C H a n d A N A L Y S I S

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Lisa I. Iezzoni, MD, Editor

RISK ADJUSTMENT FOR MEASURING HEALTH CARE OUTCOMES, THIRD EDITION

This text explains how risk adjustment can be used to compare outcomes of care across different patients, treatments, providers, health plans, or populations. It covers everything from developing risk adjusters to determining data sources to tackling issues related to special populations.

Key Features:- Describes statistical techniques that are widely used in risk-adjustment studies- Provides a glossary of common acronyms and references to websites - Contains a chapter that addresses instrumental variables and propensity scores - Includes examples from outpatient settings


Lu Ann Aday, PhD; Charles E. Begley, PhD; David R. Lairson, PhD; and Rajesh Balkrishnan, PhD

EVALUATING THE HEALTHCARE SYSTEMEFFECTIVENESS, EFFICIENCY, AND EQUITY, THIRD EDITION

This book defines and illustrates the measurement and relevance of effectiveness, efficiency, and equity as criteria for evaluating healthcare system performance. It integrates the theories, issues, approaches, and methods of health services research, providing an excellent framework for understanding and evaluating healthcare systems and change. It also explores the roles of health services and public health research and policy in improving the health of individuals and communities.

Key Features:- Presents a framework for applying health services research to policy analysis - Illustrates a broader view of health services research- Weaves a breast cancer example throughout the text to provide an integrative

look at how healthcare services affect community and individual well-being

S Y S T E M S a n d D E L I V E R Y

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An AUPHA/HAP book

Hardbound, 589 pp, 2006ISBN13: 978-1-56793-263-8Order code: SC09-2069, $103

Phoebe Lindsey Barton, PhD

UNDERSTANDING THE U.S. HEALTH SERVICES SYSTEM, THIRD EDITION

This book explains basic concepts as well as current issues to clarify how the U.S. health services system is organized, managed, and financed. It also explains the various components of the system and the major quality-of-care initiatives that are used to measure how well the system is working. Key concepts are highlighted and explained with easy-to-follow charts and graphs. An extensive glossary of terms and an acronym list clarify industry jargon.

Topics covered include:- The public health sector, including a discussion of health disparities- The status of, and proposed changes to, Medicare and Medicaid- The evolution of managed care and managed care organizations- The growing interest in complementary and alternative medicine

Instructor Resources: Sample syllabi, chapter outlines, key words, discussion questions, sample exam questions, figures and tables, and PowerPoint slides

New edition publishing December 2009!

Phoebe Lindsey Barton, PhD

ESSENTIALS OF THE U.S. HEALTH SERVICES SYSTEM

This text will provide a straightforward introduction to the U.S. health services system. It will cover the basic public and private components of the system and will include numerous examples to clarify concepts. It will also provide an overview of how health services are handled in other industrialized countries.

Publishing in 2010!


information.



Passion!For 37 years Health Administration Press (HAP) has focused

solely on publishing books and journals on healthcare management.


we have direct access to the brightest healthcare leaders and the

latest trend information. HAP isn’t just a publisher;

we are part of an organization that is dedicated to fostering

healthcare management excellence.

S Y S T E M S a n d D E L I V E R Y

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An AUPHA/HAP book


Bruce J. Fried, PhD, and Laura M. Gaydos, PhD, Editors

WORLD HEALTH SYSTEMS: CHALLENGES AND PERSPECTIVES

This sweeping text focuses on the reality of healthcare in 28 countries around the world. Most chapters are written by a representative of that country, giving students a first-hand glimpse of the conditions of each nation. The authors discuss the health needs, health system organization and management, cost and price of healthcare, health resources and delivery, and future health outlook for each country.

Key Features:- Organized by three categories: wealthy, transitional, and poor- Developed with the help of representatives from many of the profiled

countries

Instructor Resources: Discussion questions, sample syllabi, suggested supplemental assignments, and suggested readings

NEW TEXTBOOK INFORMATION DELIVERED RIGHT TO YOU!E-mail [email protected] to sign-up for our monthly e-mail update.

Tom Atchison, EdD

LEADERSHIP’S DEEPER DIMENSIONS: BuildingBlocks to Superior Performance

LEADERSHIP

Peter McGinn, PhD

LEADING OTHERS,MANAGING YOURSELF

Tom Atchison, EdD

FOLLOWERSHIP: A PracticalGuide to Aligning Leaders and Followers

Detlev H. Smaltz, PhD, FACHE,FHIMSS, and Eta S. Berner, EdD,FHIMSS, FACMI

THE EXECUTIVE'S GUIDE TOELECTRONIC HEALTH RECORDS

INFORMATION MANAGEMENT

Jason H. Sussman, CPA

THE HEALTHCARE EXECUTIVE’S GUIDE TO ALLOCATING CAPITAL

FINANCE and ACCOUNTING

NEW EDITION PUBLISHINGDECEMBER 2009!

William A. Nelson, PhD, and Paul B.Hofmann, DrPH, FACHE, Editors

MANAGING ETHICALLYAn Executive’s Guide

ETHICS

R E C O M M E N D E D R E A D I N G

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Cynthia Carter Haddock, PhD;Robert A. McLean, PhD; andRobert C. Chapman, LFACHE

CAREERS IN HEALTHCARE MANAGEMENT: How to Find Your Path and Follow It

The books in this section focus on timely topics and present practical strategies for busy healthcare executives. They also provide an excellent source of

recommended reading for students. These books are ideal for classroom use because they provide additional knowledge from the field of health administration.

CAREER DEVELOPMENT

NEW EDITION PUBLISHINGFALL 2009!

J. Larry Tyler, FACHE, FAAHC

TYLER’S GUIDE: The HealthcareExecutive’s Job Search, Third Edition

Michael E. Rindler

STRATEGIC COST REDUCTION: Leading Your Hospital to Success

Charles William Wrightson, Jr., PhD

FINANCIAL STRATEGY FOR MANAGED CARE ORGANIZATIONS: Rate Setting, Risk Adjustment, and Competitive Advantage


3 7a c h e . o r g / h a p . c f m ( 3 0 1 ) 3 6 2 - 6 9 0 5

MANAGEMENT

For description and pricing information please visitache.org/hap.cfm

NEW!Mindy Thompson-Banko

BEYOND THE GIFT SHOPBoost Revenue, Your Brand, andPatient Satisfaction with StrategicHealthcare Retail

NEW!Brett D. Lee, PhD, FACHE, and James W. Herring, PhD

GROWING LEADERS IN HEALTHCARE: LESSONSFROM THE CORPORATE WORLD

NEW!Andrew N. Garman, PsyD, and Carson F. Dye, FACHE

THE HEALTHCARE C-SUITELeadership Development at the Top

NEW!Jay C. Warden

CREATING SUSTAINABLEPHYSICIAN-HOSPITALSTRATEGIES

NEW!Peter McGinn, PhD

PARTNERSHIP OF EQUALSPractical Strategies forHealthcare CEOs and TheirBoards

Joseph S. Bujak, MD, FACP

INSIDE THE PHYSICIAN MINDFinding Common Ground withDoctors

Gerald R. Ledlow, PhD, FACHE; Allison P. Corry; and Mark A. Cwiek,JD, FACHE

OPTIMIZE YOUR HEALTHCARESUPPLY CHAIN PERFORMANCEA Strategic Approach

Paul B. Hofmann, DrPH, FACHE, andFrankie Perry, RN, FACHE(R), Editors

MANAGEMENT MISTAKES IN HEALTHCARE: Identification,Correction, and Prevention

Sara O. Marberry, Editor

IMPROVING HEALTHCARE WITHBETTER BUILDING DESIGN

Kenneth H. Cohn, MD

COLLABORATE FOR SUCCESSBreakthrough Strategies for Engaging Physicians, Nurses,and Hospital Executives

Cynthia Hayward, FAAHC

HEALTHCARE FACILITYPLANNING: Thinking Strategically

Kenneth H. Cohn, MD

BETTER COMMUNICATION FOR BETTER CARE: MasteringPhysician-Administrator Collaboration

Steven Berger, CPA, FACHE, FHFMA

THE POWER OF CLINICAL ANDFINANCIAL METRICS: AchievingSuccess in Your Hospital

John E. Kemper

LAUNCHING A HEALTHCARE CAPITAL PROJECT

QUALITY

SYSTEMS and DEL IVERY

MANAGEMENT continued


3 8a c h e . o r g / h a p . c f m ( 3 0 1 ) 3 6 2 - 6 9 0 5

NEW!Greg Butler and Chip Caldwell, FACHE

WHAT TOP-PERFORMINGHEALTHCARE ORGANIZATIONSKNOW: 7 Proven Steps for Accelerating and Achieving Change

NEW!Tom Atchison, EdD, and Greg Carlson, PhD

LEADING HEALTHCARE CULTURES: How Human CapitalDrives Financial Performance

Ken E. Mack, FACHE; Mary Ann Crawford, PhD, RN; and Mary C. Reed

DECISION MAKING FOR IMPROVED PERFORMANCE

K. Joanne McGlown, PhD, RN, FACHE, Editor

TERRORISM AND DISASTERMANAGEMENT: Preparing Healthcare Leaders for the New Reality

Errol L. Biggs, PhD, FACHE

THE GOVERNANCE FACTOR33 Keys to Success in Healthcare Joseph A. Miller; John Nelson, MD;

and Winthrop F. Whitcomb, MD

HOSPITALISTS: A Guide to Building and Sustaining a Successful ProgramJOURNAL ISSUES OF FRONTIERS OF

HEALTH SERVICES MANAGEMENT

See page 40 for subscription information.

25:2 “Managing Chronic Disease: Technology and Community Offer New Hope”

25:1 “Green Hospitals: Improving the Workplace,Saving Money, and Healing the Earth”

24:4 “Philanthropy in Healthcare: Strong Leadership and Vision Drive Success”

24:3 “The Retail Clinic Strategy Learn from the Innovators”

24:2 “Global Healthcare: Opportunities and Risks for Healthcare Leaders”

24:1 “Physicians and Hospitals Aligned Equals Improved Patient Care”

John Black with David Miller

THE TOYOTA WAY TO HEALTHCARE EXCELLENCEIncrease Efficiency and ImproveQuality with Lean

Amy C. Smith; Robert Barry, PhD;and Clifford E. Brubaker, PhD

GOING LEAN: Busting Barriersto Patient Flow

Jon B. Christianson, PhD; Michael D.Finch, PhD; Barbara Findlay, RN;Wayne B. Jonas, MD; and ChristineGoertz Choate, DC, PhD

REINVENTING THE PATIENTEXPERIENCE: Strategies forHospital Leaders

Irwin Press, PhD

PATIENT SATISFACTIONUnderstanding and Managingthe Experience of Care, Second Edition

Kirk B. Jensen, MD, FACEP; Thom A. Mayer, MD, FACEP, FAAP; Shari J. Welch, MD, FACEP; and Carol Haraden, PhD, FACEP

LEADERSHIP FOR SMOOTH PATIENT FLOW: Improved Outcomes, Improved Service, Improved Bottom Line

WINNER OF THE ACHE HAMILTON BOOK OF THE YEAR AWARD!

QUALITY continued MARKETING and STRATEGY


3 9a c h e . o r g / h a p . c f m ( 3 0 1 ) 3 6 2 - 6 9 0 5

For description and pricing information please visitache.org/hap.cfm

Marc D. Halley

THE PRIMARY CARE–MARKETSHARE CONNECTIONHow Hospitals Achieve Competitive Advantage

Richard K. Thomas, PhD, and Michael Calhoun

MARKETING MATTERSA Guide for Healthcare Executives

David A. Shore, PhD

THE TRUST PRESCRIPTIONFOR HEALTHCARE: BuildingYour Reputation with Consumers

Michael E. Cafferky, PhD, FACHE

MANAGING WORD OF MOUTHFOR LEADERSHIP SUCCESSConnecting Healthcare Strategy and Reputation

Thom A. Mayer, MD, FACEP, FAAP,and Robert J. Cates, MD

LEADERSHIP FOR GREAT CUSTOMER SERVICESatisfied Patients, Satisfied Employees

John R. Griffith, FACHE, andKenneth R. White, PhD, FACHE,with Patricia A. Cahill, Esq.

THINKING FORWARDSix Strategies for Highly Successful Organizations

Alan M. Zuckerman, FACHE, FAAHC

IMPROVE YOUR COMPETITIVESTRATEGY : A Guide for theHealthcare Executive

Matthew J. Lambert III, MD, FACHE

LEADING A PATIENT-SAFE ORGANIZATION

Robert Barry, PhD

NAN: A Six Sigma Mystery

Ideal supplement to The Six SigmaBook for Healthcare on page 32

Robert Barry, PhD

NAN’S ARSONIST: A Six SigmaMystery

Ideal supplement to The Six SigmaBook for Healthcare on page 32

Maureen A. Bisognano and James Conway, FACHE, with Dan Schummers

10 POWERFUL IDEAS FOR IMPROVING PATIENT CARE, BOOK 4

Maureen A. Bisognano and Robert C. Lloyd, PhD, with Dan Schummers

10 POWERFUL IDEAS FOR IMPROVING PATIENT CARE, BOOK 3

Maureen A. Bisognano and Paul E. Plsek,with Dan Schummers

10 MORE POWERFUL IDEAS FOR IMPROVINGPATIENT CARE

James L. Reinertsen, MD, and Wim Schellekens, MD

10 POWERFUL IDEAS FOR IMPROVING PATIENT CARE

This series of four books is designed to share innovations in patient care.

Michael Leonard, MD; Allan Frankel,MD; and Terri Simmonds, RN; withKathleen Vega

ACHIEVING SAFE AND RELIABLE HEALTHCAREStrategies and Solutions

Video Available! For more information, visit errormedicine.com.

J O U R N A L S

4 0a c h e . o r g / h a p . c f m ( 3 0 1 ) 3 6 2 - 6 9 0 5

$105 per year, United States, $115 per year, Canada and all other countries, $31 per singleissue. ISSN 0748-8157

Editor: Margaret F. Schulte, DBA, FACHE, Grand Valley State University

FRONTIERS OF HEALTH SERVICES MANAGEMENT

Many of the texts you use in class are ideal for learning theory and the basics ofhealthcare management, but where do you go for information on current trends?

Look no further than Frontiers. Each issue of Frontiers focuses on one healthcare management topic, providing you with an in-depth view of that topic and enabling you to share that knowledge with your students as you prepare them for their careers.Each issue is written by experts on the particular topic and includes commentary fromthe field. Sometimes these experts agree, and sometimes a lively debate ensues!

Key Features:- Serves as an ideal way to keep abreast of current healthcare topics

and to supplement your class lectures with relevant information - Provides your graduate students timely information on the issues

they will confront upon entering the workforce

To order, call Subscription Services at (312) 424-9456 or order online at ache.org/hap.cfm.

Issues of Frontiers are ideal supplements for your lectures. Visit our website for a complete list of the individual issues available for purchase.

$105 per year, United States, $115 per year, Canada and all other countries, $31 per single issue. ISSN 1096-9012

Editor: Kyle Lynn Grazier, DrPH, University of Michigan,Ann Arbor

JOURNAL OF HEALTHCARE MANAGEMENT, THE OFFICIAL JOURNAL OF THE AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES

The Journal of Healthcare Management, published six times per year, presents timely healthcare management research that focuses on issues pertinent to current and future administrators. The journal includes regular columns and interviews with top executives in the field.

Key Features:- Established and well-known educators and researchers present information

and data on studies conducted with healthcare organizations and managers- Experienced managers offer their perspectives on each research article- Coverage of current healthcare topics allows you to supplement your

class lectures with the contemporary information featured in each issue

To order, call Subscription Services at (312) 424-9456 or order online at ache.org/hap.cfm.

Individual Journal of Healthcare Management articles are ideal supplements for your lectures. Visit our website for a complete list of articles available for purchase.

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I N D E X

4 2a c h e . o r g / h a p . c f m ( 3 0 1 ) 3 6 2 - 6 9 0 5

10 More Powerful Ideas for Improving Patient Care . . . 39

10 Powerful Ideas for Improving Patient Care . . . . . . . 39

10 Powerful Ideas for Improving Patient Care: Book 3 . 39

10 Powerful Ideas for Improving Patient Care: Book 4 . 39

Achieving Safe and Reliable Healthcare . . . . . . . . . . . 39

Achieving Service Excellence . . . . . . . . . . . . . . . . . . . . 24

Achieving Success Through Community Leadership . . 29

Aday, L., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Alemi, F., Gustafson, D.H. . . . . . . . . . . . . . . . . . . . . . 22

Applying Quality Management in Healthcare . . . . . . . . 31

Atchison, T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Atchison, T., Carlson, G. . . . . . . . . . . . . . . . . . . . . . . . 38

Austin and Boxerman’s Information Systems forHealthcare Management . . . . . . . . . . . . . . . . . . . . . . 15

Barry, R. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Barry, R., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Barton, P.L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Berger, S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Best Practice Financial Management . . . . . . . . . . . . . 10

Better Communication for Better Care . . . . . . . . . . . . 37

Beyond the Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Bisognano, M., Conway, J. . . . . . . . . . . . . . . . . . . . . . 39

Bisognano, M., Lloyd, R. . . . . . . . . . . . . . . . . . . . . . . . 39

Bisognano, M., Plsek, P. . . . . . . . . . . . . . . . . . . . . . . 39

Biggs, E.L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Black, J., Miller, D. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Brown, G.D., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Bujak, J.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Butler, G., Caldwell, C. . . . . . . . . . . . . . . . . . . . . . . . . 38

Cafferky, M.E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Careers in Healthcare Management . . . . . . . . . . . . . . 36

Cases in Healthcare Finance . . . . . . . . . . . . . . . . . . . . 11

Cellucci, L.W., Wiggins, C. . . . . . . . . . . . . . . . . . . . . . 21

Christianson, J.B., et al. . . . . . . . . . . . . . . . . . . . . . . . 38

Cohn, K.H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Collaborate for Success . . . . . . . . . . . . . . . . . . . . . . . . 37

Contemporary Issues in Healthcare Law and Ethics . . 16

Creating Sustainable Physician-Hospital Strategies . . 37

Decision Analysis for Healthcare Managers . . . . . . . . 22

Decision Making for Improved Performance . . . . . . . . 38

Definition of Quality and Approaches to its Assessment, The . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Donabedian, A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Dunn, R.T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Dye, C.F. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Dye, C.F., Garman, A.N. . . . . . . . . . . . . . . . . . . . . . . . 18

Economics for Healthcare Managers . . . . . . . . . . . . . . . 5

Economics of Health Reconsidered, The . . . . . . . . . . . . 4

Essential Techniques for Healthcare Managers . . . . . . . 21

Essentials of the U.S. Health Services System . . . . . . 34

Evaluating the Healthcare System . . . . . . . . . . . . . . . . 33

Evashwick, C., Riedel, J. . . . . . . . . . . . . . . . . . . . . . . . 19

Evidence-Based Management in Healthcare . . . . . . . . 20

Exceptional Leadership . . . . . . . . . . . . . . . . . . . . . . . . 18

Executive’s Guide to Electronic Health Records, The . . 36

Feldstein, P.J. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12, 13

Financial Management of Hospitals and Healthcare Organizations, The . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Financial Strategy for Managed Care Organizations . . 36

Fleming, S.T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Followership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Fottler, M.D., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Fried, B.J., Gaydos, L.M. . . . . . . . . . . . . . . . . . . . . . . . 35

Fried, B.J., Fottler, M.D. . . . . . . . . . . . . . . . . . . . . . . .14

Frontiers of Health Services Management . . . . . . . . . 40

Fundamentals of Healthcare Finance . . . . . . . . . . . . . . . 7

Fundamentals of Physician Practice Management . . . 23

Futurescan 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Gapenski, L.C. . . . . . . . . . . . . . . . . . . . . . . . . 7, 9, 10, 11

Garman, A.N., Dye C.F. . . . . . . . . . . . . . . . . . . . . . . . . 37

Glandon, G.L., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Global Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Going Lean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Governance Factor, The . . . . . . . . . . . . . . . . . . . . . . . . 38

Grazier, K.L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Green Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Griffith, J.R., White K.R. . . . . . . . . . . . . . . . . . . . . 21, 39

Growing Leaders in Healthcare . . . . . . . . . . . . . . . . . . 37

Haddock, C.C., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Haimann’s Healthcare Management . . . . . . . . . . . . . . 23

Halley, M.D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Harris, D.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Harrison, J.P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hayward, C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Health Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Health Policy Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Health Policymaking in the United States . . . . . . . . . . 13

Health Services Management . . . . . . . . . . . . . . . . . . . 24

Healthcare C-Suite, The . . . . . . . . . . . . . . . . . . . . . . . . 37

Healthcare Executive’s Guide to Allocating Capital, The . 36

Healthcare Facility Planning . . . . . . . . . . . . . . . . . . . . 37

Healthcare Finance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Healthcare Operations Management . . . . . . . . . . . . . . 28

Healthcare Quality Book, The . . . . . . . . . . . . . . . . . . . . 30

Healthcare Strategic Planning . . . . . . . . . . . . . . . . . . . 25

Healthcare Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

HFMA’s Introduction to Hospital Accounting . . . . . . . . . 9

Hofmann, P.B., Perry, F. . . . . . . . . . . . . . . . . . . . . . . . 37

Hospitalists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Human Resources in Healthcare . . . . . . . . . . . . . . . . .14

Iezzoni, L.I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Improve Your Competitive Strategy . . . . . . . . . . . . . . . 39

Improving Healthcare with Better Building Design . . . 37

Inside the Physician Mind . . . . . . . . . . . . . . . . . . . . . . .37

Introduction to Healthcare Quality Management . . . . . 31

Jensen, K.B., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Journal of Healthcare Management . . . . . . . . . . . . . . 40

Kaufman, K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Kelly, D.L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Kemper, J.E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Kovner, A.R., et al. . . . . . . . . . . . . . . . . . . . . . . . . 20, 24

Lambert, M.J. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Launching a Healthcare Capital Project . . . . . . . . . . . 37

Law and the Public’s Health, The . . . . . . . . . . . . . . . . . 17

Law of Healthcare Administration, The . . . . . . . . . . . . 16

Leadership and Strategic Planning in Healthcare Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Leadership for Great Customer Service . . . . . . . . . . . 39

Leadership for Smooth Patient Flow . . . . . . . . . . . . . . 38

Leadership in Healthcare . . . . . . . . . . . . . . . . . . . . . . . 18

Leadership’s Deeper Dimensions . . . . . . . . . . . . . . . . 36

Leading a Patient-Safe Organization . . . . . . . . . . . . . . 39

Leading Healthcare Cultures . . . . . . . . . . . . . . . . . . . . 38

Leading Others, Managing Yourself . . . . . . . . . . . . . . . 36

Leading Your Healthcare Organization to Excellence . . 32

Ledlow, G.R., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Lee, B.D., Herring, J.W. . . . . . . . . . . . . . . . . . . . . . . 37

Lee, R.H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Leonard, M., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Longest, B.B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Luke, R.D., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Mack, K.E., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Management Mistakes in Healthcare . . . . . . . . . . . . . 37

Managerial Epidemiology . . . . . . . . . . . . . . . . . . . . . . . . 6

Managing Chronic Disease . . . . . . . . . . . . . . . . . . . . . 38

Managing Ethically . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Managing Long-Term Care . . . . . . . . . . . . . . . . . . . . . 19

Managing Word of Mouth for Leadership Success . . . . 39

Marberry, S.O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Marketing Health Services . . . . . . . . . . . . . . . . . . . . . . 25

Marketing Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Mayer, T.A., Cates, R.J. . . . . . . . . . . . . . . . . . . . . . . . . 39

McAlearney, A.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

McGinn, P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36, 37

McGlown, K.J. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

McLaughlin, D.B., Hays, J.M. . . . . . . . . . . . . . . . . . . . 28

Miller, J.A., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Morrisey, M.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Nan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Nan’s Arsonist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Nelson, W.A., Hofmann, P.B. . . . . . . . . . . . . . . . . . . . 36

Nowicki, M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8, 9

Optimize Your Healthcare Supply Chain Performance . 37

Partnership of Equals . . . . . . . . . . . . . . . . . . . . . . . . . 37

Patient Satisfaction . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Perry, F. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Philanthropy in Healthcare . . . . . . . . . . . . . . . . . . . . . 38

Physicians and Hospitals Aligned Equals Improved Patient Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Politics of Health Legislation, The . . . . . . . . . . . . . . . . 13

Population Health Management . . . . . . . . . . . . . . . . . 29

Power of Clinical and Financial Metrics, The . . . . . . . . 37

Practice Problems and Case Study to accompany TheFinancial Management of Hospitals and HealthcareOrganizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Press, I. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Primary Care–Market Share Connection, The . . . . . . . 39

Ransom, E.R., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Reinertsen, J.L., Schellekens, W. . . . . . . . . . . . . . . . 39

Reinventing the Patient Experience . . . . . . . . . . . . . . . 38

Rekindling the Flame . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Retail Clinic Strategy, The . . . . . . . . . . . . . . . . . . . . . . 38

Rice, T., Unruh, L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Rindler, M.E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Risk Adjustment for Measuring Health Care Outcomes . . 33

Schulte, M.F. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Shore, D.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Showalter, J.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Six Sigma Book for Healthcare, The . . . . . . . . . . . . . . 32

Smaltz, D.H. Berner, E.S. . . . . . . . . . . . . . . . . . . . . . . 36

Smith, A.C., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Spath, P.L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31, 32

Strategic Cost Reduction . . . . . . . . . . . . . . . . . . . . . . . 36

Strategic Management of Information Systems in Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Sussman, J.H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Terrorism and Disaster Management . . . . . . . . . . . . . 38

Thomas, R.K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Thomas, R.K., Calhoun, M. . . . . . . . . . . . . . . . . . . . . 39

Thompson-Banko, M. . . . . . . . . . . . . . . . . . . . . . . . . . 37

Thinking Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Toyota Way to Healthcare Excellence, The . . . . . . . . . . 38

Tracks We Leave, The . . . . . . . . . . . . . . . . . . . . . . . . . .17

Trust Prescription for Healthcare, The . . . . . . . . . . . . . 39

Tyler, J.L. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Tyler’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Understanding Healthcare Financial Management . . .10

Understanding the U.S. Health Services System . . . . . 34

Warden, J.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Weil, P.A., et al. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Well-Managed Healthcare Organization, The . . . . . . . 21

Wenzel, F.J., Wenzel J.M. . . . . . . . . . . . . . . . . . . . . . . 23

What Top-Performing Healthcare Organizations Know . 38

Wing, K.R., Gilbert, B. . . . . . . . . . . . . . . . . . . . . . . . . . 17

World Health Systems . . . . . . . . . . . . . . . . . . . . . . . . . 35

Wrightson, C.W. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Zuckerman, A.M. . . . . . . . . . . . . . . . . . . . . . . . . . 25, 39

4 3a c h e . o r g / h a p . c f m ( 3 0 1 ) 3 6 2 - 6 9 0 5

The Economics of Health Reconsidered, Third EditionThomas Rice, PhD, and Lynn Unruh, PhDPage 04

Economics for Healthcare Managers, Second EditionRobert H. Lee, PhDPage 05

Fundamentals of Healthcare FinanceLouis C. Gapenski, PhDPage 07

Cases in Healthcare Finance, Fourth Edition Louis C. Gapenski, PhD, in collaboration withGeorge H. Pink, PhDPage 11

Evidence-Based Management in HealthcareAnthony R. Kovner, PhD; David J. Fine, FACHE; and Richard D'Aquila, FACHEPage 20

Essential Techniques for Healthcare ManagersLeigh W. Cellucci, PhD, and Carla Wiggins, PhDPage 21

Health Services Management: Readings, Cases, and Commentary, Ninth EditionAnthony R. Kovner, PhD; Ann S. MacAlearney, ScD; and Duncan Neuhauser, PhDPage 24

Marketing Health Services, Second EditionRichard K. Thomas, PhDPage 25

Leadership and Strategic Planning in Healthcare OrganizationsJeffrey P. Harrison, PhD, FACHEPage 26

Futurescan 2009: Healthcare Trends and Implications2009-2014Page 27

Introduction to Healthcare Quality ManagementPatrice L. SpathPage 31

Understanding the U.S. Health Services SystemFourth Edition Phoebe Lindsey Barton, PhDPage 34

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Essentials of the U.S. Health Services SystemPhoebe Lindsey Barton, PhDPage 34

Quantitative Analysis for Health Services AdministrationSecond Edition Stuart B. Boxerman, DSc, LFACHE

Essentials of Human Resources in HealthcareBruce J. Fried, PhD, and Myron D. Fottler, PhD

Ethical Issues in Health AdministrationDawn Oetjen, PhD, and Kevin J. Valadares, PhD

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