healthcare connected: the state of digital health in 2015
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The recent evolution of mobile health (mHealth) is fueling a
revolutionary shift; healthcare has transformed what was once a
provider-centric industry into a collaborative, patient-driven system
of engagement. Emerging technologies are restructuring traditional
paradigms to create more efficient, effective ways of engaging
patients in their own care, and managing and sharing medical
information across all levels of the healthcare ecosystem.
According to recent reports, the mHealth marketplace reached $2.4
billion in 2013 and is projected to grow to $26 billion by 2017. As the
advantages of integrated digital health solutions continue to heighten
consumer expectations, the value of implementing these engaging
experiences will also rise — as will the advantages of being the first to
get it right.
In order to position for long-term mHealth success, key players
in the healthcare space will need to adopt digital health solutions
that mobilize and personalize medical processes, with a focus on
improving patient-provider communication and relationships. At the
very least, it’s imperative all stakeholders are prepared, willing and
able to adapt.
In preparation for 2015, we asked our community of healthcare
experts what’s working, what’s not and what’s next for the future of
mHealth. You’ll find their answers in the following pages.
INTRODUCTION
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
People are getting closer to hitting the bullseye of digital health
solutions that emphasize personalization and segmentation over a
one-size-fits-all approach. Providers and payers finally understand
what marketers have known for years — that segmentation guides
the path to customer intimacy.
Key to well-executed segmentation is data that can provide insights on how each individual and group is separate and distinct from the next.
Principal Healthcare Strategist, Mobiquity@handsontel
NiravDesai
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Retrofit, for example, breaks weight-loss seekers into different
segments and creates weight-loss plans tailored to each segment.
In doing so, they’ve delivered a critical success metric in weight-
management solutions: sustained weight loss of 10% over 12 months.
Misses:
Apart from taking the flawed one-size-fits-all approach, most
people are failing to make digital-health data both meaningful and
actionable. They struggle to extrapolate the right insights from
data, or to present these insights in a useful and cohesive way.
For example, among the reasons the popular sleep monitor app
Zeo failed was that while it helped people better understand their
sleep patterns, it provided limited direction and analyses critical to
making a change. Similarly, the reason most fitness wearables see a
70% drop in usage within three months stems from a lack of clear,
actionable insights. In the absence of meaningful information, data-
collection efforts begin to overshadow any benefits, at which point
users will abandon tracking devices.
What do you foresee as the top three trends for digital and connected health in 2015?
Successful models take hold. The contours of successful digital-
health solutions will become better defined by both new successes
and new failures. In 2014, we saw the demise of Aetna’s CarePass
as well as the launch of Apple HealthKit. In 2015, we will start to see
which business models are most likely to succeed (currently the bet
is on infrastructure providers like Apple’s HealthKit, Qualcomm’s
2Net, or Validic), who people are most willing to trust with digital
data and what clinical areas prove to benefit most from digital-health
data (as opposed to those that fear the time demands and liability
risks associated with collecting, managing and reacting/not reacting
to data).
More regulated apps emerge to rise above the unregulated fray. Organizations will realize they can eliminate much of the competition
if they’re willing to put in the extra infrastructure and effort to add
features to design a digital-health solution that’s compliant with
regulatory oversight (e.g., FDA 510(k) clearance). From a capability
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perspective, doing so will enable richer and more sophisticated
features, while from a marketing perspective, these features can
enable a value proposition more relevant than the commoditized
messaging of most unregulated solutions.
Organizations finally gain big data insights. At Health 2.0 2014, big
data sessions easily received the most attendee interest. We are only
scratching the surface of what can be discovered and accomplished
as insights emerge from mashing up users’ demographic, health,
purchase, lifestyle and social data. 2015 will bring truly incredible
insights that will change the game for solving healthcare challenges.
What are your top three Do’s and Don’ts for people interested in digital-health solutions?
Do:
• Figure out how to make healthcare addictive for the particular
market you’re trying to serve.
• Go “beyond the data” and figure out how to make it meaningful
and actionable.
• Act quickly to ramp up your experience.
Don’t:
• Take a one-size-fits-all approach.
• Be afraid to fail. Many people are trying and failing, but each
failure helps them get closer to the outlines of what will succeed.
• Ignore the context of the healthcare industry, such as regulations,
policies, economic factors and stakeholder incentives to support
and/or use your solution.
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
Telemedicine has had significant impact in the world of population
health management. Organizations have realized the huge impact of
remote monitoring as a means of improving healthcare delivery.
Studies are now demonstrating that high-quality low-cost healthcare can be delivered remotely, and several organizations have already shown impressive results from integrating new technologies...
Studies are now demonstrating that high-quality low-cost healthcare
can be delivered remotely, and several organizations have already
shown impressive results from integrating new technologies, including
Chief Medical Officer, Mobiquity
SteveFerzoco
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reduced hospital readmission rates and improved patient compliance.
Misses:
Wellness apps and sensors. While there has been significant adoption
in these two areas among dedicated athletes and weekend warriors,
user demographics seldom include the target population with the
potential to make a major health impact. Greater attention needs to
be on the at-risk patients: the non-compliant obese diabetic heart-
failure patient, rather than on the 23 year-old triathlete.
What do you foresee as the top three trends for digital and connected health in 2015?
Greater focus on digital-health management tools. Medical
organizations and insurers will be looking to develop common tools
and methods to build architecture that supports stronger healthcare
and patient accountability.
Big data and analytics. With mobile devices and sensors generating
a tremendous amount of data, there will be a huge push to gather,
coordinate and apply meaningful analytics. Predictive analytics will
become a powerful tool for healthcare providers and insurers alike to
promote significant change in patient lifestyles.
Behavior-change opportunities. With the recent mHealth explosion,
researchers are becoming increasingly focused on the untapped
potential of their devices to make an impact. Assessing behavior
change can provide programmers the value of a device as well as
feedback as to which methods are generating the greatest results in
patients.
What are your top three Do’s and Don’ts for people interested in digital health solutions?
Do:
• Understand key pain points. Be specific. If the solution is too
broad based, it is unlikely to be widely adopted and unlikely for it
to have any meaningful impact.
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• Keep the patient in mind. Solutions should be patient-centric and
rooted in behavior change. An excellent user experience will also
separate your application from others.
• Keep the providers in mind. If you are developing a physician-
based solution, find out where their needs are first. Physicians
already feel there isn’t enough time in their day. If a device or
application makes them feel inefficient or provides them useless
data, adoption will be non-existent.
Don’t:
• Make mHealth one-size-fits-all. Different patients will respond
to applications differently. Successful behavior change
applications should allow different methods of interaction and
be customizable. Those that allow gamification and social media
interaction will be more successful and have higher adherence.
• Make applications that are stand-alone. Given the tremendous
amount of data being generated by mHealth, researchers are
realizing the need for integration. Data that gets generated and
siloed may fail to have significant impact.
• Forget regulatory requirements. While the early days of mHealth
were like the Wild Wild West, today’s developers must be aware
of and plan for regulatory specifications such as security, HIPAA
and the FDA.
Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
We are seeing truly amazing innovation in all different types of
patient to provider communication systems. Convenient alternatives
to complex visits, such as CareSpan, as well as acute symptom
diagnoses and treatment solutions like Zipnosis are all increasingly
going to be managed by a combination of machines (e.g., Geppetto
Avatars) and remote clinicians. We’re also seeing interesting
advances in the use of complex data sets to integrate and manage
information from various sources, which in turn leads directly to
actionable workflow steps. These solutions are gaining popularity
among case managers in accountable-care organizations.
Misses:
Despite numerous existing tools and announced efforts to adopt new
approaches, we’re not yet close to a health-technology landscape
where patients have access to their comprehensive data from
across the many silos of healthcare. We believe that remains the
biggest struggle for the next few years. Both big-ticket platforms
like HealthVault and HealthKit, and smaller scale solutions (e.g.,
iBlueButton, CareSync, Prime), however, are working hard to fix that.
Co-Chairman, Health 2.0
MatthewHolt
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What kinds of players do you think will be the big winners in this space? Small innovators? Data aggregators? Traditional players? Large corporations who have not traditionally been in healthcare?
There’s great excitement — again — surrounding large corporations
entering the healthcare space. This time it’s the big smartphone guys
Apple and Samsung, and by no means the first time in tech history
large companies have stepped in to help.
In general, we expect the payers and providers already operating
within the largely regulated and mostly government funded industry
to continue to call the shots for the foreseeable future. They’re
increasingly going to work with smaller technology providers to
employ solutions that address current pain points within existing care
frameworks.
Kaiser Permanente is currently using tools for diabetes prevention
(e.g., Omada Health) and mental health tracking (e.g., Ginger.io).
Meanwhile Health 2.0 is managing Pilot Health tech for the New
York City Economic Development Corporation, in which two classes
of 10 providers are each working with small innovators to test new
tools around issues like readmissions and patient engagement
(Sense Health), compliance management (AdhereTech), and remote
dementia care monitoring (Gerijoy). Expect to see a lot more of this
activity in the future.
...healthcare isn’t one single, huge market. It consists of hundreds of larger interconnected segments. As long as provisions remain regionally fragmented and regulated, the notion that we’ll recognize one overarching winner anytime soon is unlikely.
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
Industry collaboration. Overall, I think the current players in the
digital and connected health space are off to a good start. Thought
leaders and professionals from a variety of disciplines and industries
have converged to tackle the complex problems and challenges
facing today’s healthcare systems — and the technology, people and
processes within it.
Improved, integrated infrastructure. On the technology front, for
example, cloud service providers such as Amazon and Rackspace
are making great strides towards building infrastructure services that
are appropriate for storing and managing healthcare information in a
safe, secure, private and reliable manner. As the major stakeholders
in healthcare begin to trust and utilize cloud services more and
more, we will see major advances in the ability of healthcare IT
applications and devices to be able to connect to one another in a
truly interoperable fashion.
Principal Systems Architect,Healthcare Mobiquity
BrianIoele
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Misses:
Building confidence in healthcare data privacy and security.
Although significant progress has been made towards developing
security and privacy mechanisms for the creation, storage and
transfer of healthcare information between applications and
connected devices, we still have far to go before we’re able to
demonstrate to consumers that their healthcare information is
consistently being managed properly.
I believe there is still a lot of work that needs to be done to create digital health solutions that provide patients and physicians with mobile access to real-time information across the healthcare continuum, in a manner that’s both digestible and actionable at the point of care.
Focusing on smart form factors only. I fear that there may be too
strong a push to develop digital health solutions for smartphones
and smart devices alone. Solution providers will also need to pay
close attention to other technologies, such as more basic phones
and/or other less capable yet easy-to-use devices that appeal to
certain patient populations. For example, seniors or individuals with
impairments may depend on devices with more simple form factors
(e.g., the Jitterbug cell phone).
What do you foresee as the top three trends for digital and connected health in 2015?
• An increasing rate at which wearable devices and remote sensors
are made available to consumers, particularly those that can
connect to existing gadgets like smartphones and other mobile
devices.
• An increasing level of sophistication among the capabilities of
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wearable sensors and devices made available to consumers.
• An increase in the number of new innovative combinations of
consumer wearable devices and sensors that utilize and cross-
reference data from multiple data sources to deliver value to the
end user.
What are your top three Do’s and Don’ts for people interested in digital health solutions?
For those designing and building connected health solutions:
Do:
• Keep it simple in terms of design and application.
• Design for ease of use, quality of information and reliability.
• Treat data from digital health solutions with the upmost respect
and care it deserves. Always consider how you would want your
own personal health data to be managed by the solutions you
build.
Don’t:
• Design solely for smart mobile devices. Keep more basic simple
phones and tablets in mind as well when designing your solutions.
• Assume all electronic healthcare data derived from data sources
is clean and without error. Make sure your solutions allow the end
user to have a say in correcting information, or give them the
ability to alert members of their care management team using
data that’s created or modified by your digital health solution.
• Forget that technology is only one part of a digital health
solution. People and processes are other important aspects that
need to be given careful consideration and respect when building
digital health solutions.
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Given all the innovation you see in the digital and connected health space, where do you see we are missing the mark?
One of the things we need to get right is creating a frictionless user
experience, meaning a device should not require a user manual.
Anyone and everyone should be able to pull a device out of the
box and use it without major headaches. We have to make personal
health technologies very user friendly.
I also contend that patients with a chronic illness are unlikely to use
apps or mobile health programs that require them to input their own
data. In one example from our work at the Center for Connected
Health, we even had difficulty getting patients with high blood
pressure to push one button once a day to participate in a doctor-
recommended program.
Most important, we need to find a way to motivate patients to self-
manage their health. We have to make health technologies personal,
motivational and ubiquitous.
What do you foresee as the top three trends for digital and connected health in 2015?
Engagement, engagement and engagement. Personal connected-
health technologies need to be designed for and adapted to engage
and motivate individuals, and keep them engaged long term.
VP, Center of Connected HealthPartners HealthCare
JoeKvedar
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Greater focus on integrating personal connected-health technologies
in real-world clinical practice to improve outcomes, increased patient
satisfaction and engagement and reduce healthcare costs.
Larger contributions from big players. Major consumer goods
companies are jumping into mobile health with both feet, as are
pharmaceutical and life sciences companies, to integrate mobile
health technologies in clinical trial support, as well as patient
engagement, medication adherence and loyalty programs.
What are your top three Do’s and Don’ts for people interested in digital health solutions?
As these consumer goods giants enter our world of digital health, developers must not assume that what works for consumer goods will easily translate to mobile health.
Our challenge in healthcare is that people tend to be less committed
to what they need to do to improve their overall health, like being
more active or eating healthier. As a result, it’s a real challenge to
create a health app or device that sticks — one that people will use,
and continue to use, to stay on track with their health and wellness
goals. And, again, we need to make health technologies personal,
motivational and ubiquitous.
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
• Improvements to information-gathering capabilities
• Turning data into actionable insight at the point of decision with
analytics
• Working with end users to generate valuable insights
• Measuring the impact/effect of programs/actions taken
• Using outcomes to improve processes, programs and solutions
Misses:
• Setting clear, aligned and realistic expectations
• Incentives are not aligned across stakeholders (e.g. consumers,
employers, providers, payers, etc.)
• Underestimating the time, cost and effort involved in scaling what
works
• A need for clearer transition strategy, tactics and roles
CEO & Founder,Health Innovation Partners LLC @pjmachado
PauloMachado
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• A lack of data interoperability is preventing population health
from reaching its potential
What do you foresee as the top three trends for digital and connected health in 2015?
• Continued explosion of activity across all digital areas by
providers, payers and consumers
• Digitally driven transparency will increasingly drive consumer,
provider and payer behaviors
• A continued lack of clarity around the impact of deployed digital
solutions, in terms of cost/benefit, casualty and correlation
What are your top three takeaways for people interested in digital health solutions?
Gain a deeper understanding of workflow, life flow and cash flow before creating new solutions.
• Focus on solving problems that customers need to address now,
or in the near future
• Have a clear idea and roadmap of your commercialization
strategy and tactics before beginning implementation
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
I’m getting very excited to see the transformation of health in this
country. Diagnostics, for example, are certainly hitting the mark.
There are so many wonderful diagnostic tools using sensors,
biomarkers and even simple ecological self-reporting to collect
information and provide relevant, valuable feedback.
These tools have revolutionized ambulatory assessments and will continue to change diagnostics and early disease detection in every domain of health and wellness.
We’re also now seeing objective mobile assessments in the mental
health space, which is exciting.
Director, Digital Health Interventions North Shore-LIJ Health System
FredMuench
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Misses:
From my perspective as a behavioral scientist that focuses on digital
interventions, I think we are missing the mark in a few ways, but
among the most notable is in our obsession with visible data as an
intervention in and of itself. We’ve paid too much attention to peak
performers, and not enough on treating those in poor or moderate
health. Data drives all — and will provide crucial guidance at specific
points throughout the change process (e.g., in raising awareness) —
but it doesn’t have to be visible at all times, especially for those with
chronic conditions who are prone to failure in meeting their health
goals. Receiving daily feedback that you’re not meeting your goals
is demotivating, even when the it is accompanied by encouraging
messages. Data-based feedback should be driven by a range of
targets that include an interplay between meaning, severity, efficacy,
goal revision, reinforcement theories and more.
What do you foresee as the top three trends for digital and connected health in 2015?
Passive data collection beyond activity and movement. I think we
will see much more complex streams of mobile phone data beyond
traditional metrics, such as ambient sound sensing and mobile
analytics to drive behavioral interventions.
Wearables that deliver interventions. We will see more focus
using the data from the phone to trigger interventions but also an
emerging base of stimulation interventions embedded in wearables
that deliver treatments (e.g., low intensity electrical stimulation). In
time, these may start to compete with medications as a first line of
treatment.
Recognition of caregivers and care managers to drive behavior
change using collateral assessment and interventions will continue
to grow in importance. Some of our latest research has focused
on understanding communication patterns of individuals who are
attempting to help motivate another person, and how to strengthen
connections using technology. There is still much work that needs to
be done in this space.
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What are your top three Do’s and Don’ts for people interested in digital health solutions?
Do:
• Focus on the lowest hanging fruit to foster change. We have
tremendous computing power and new tools (e.g., machine
learning) but sometimes all we need is a personalized reminder
to drink less at the moment we walk in the bar. Simplicity
in the intervention doesn’t mean you have to sacrifice data
personalization and timely interventions.
• Focus on lowering burden more than anything. Burden kills
interventions even for the highly motivated after a while.
• Focus on consumer preferences for intervention targets and
reinforcers. While success of an intervention cannot always be
predicted by offering interventions based on one’s preferences, it
is often the case that failure can be predicted by ignoring them.
Don’t:
• Think your intervention is ever finished. Your assessment or
intervention is never “done” as long as you’re receiving new data
to iterate.
• Believe everyone wants a leaderboard. Too often we are
overusing behavioral strategies, like competition and social
translucence, for health and wellness.
• Underestimate how much providers may fight against adopting
technologies that either increase their workload without pay
or threaten their job security just because it helps patients.
Most providers are kind, altruistic people who went into this
field to help others. They are now facing the possibility that
some technologies have the technical power to replace their
capabilities, after they’ve committed their lives to helping others.
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As a clinical psychologist, I have always said my job is to become superfluous. However, it was under the assumption if that happened, we would be living in an age of enlightenment rather than unemployment. It is a very confusing time for many providers across all health disciplines, and we shouldn’t dismiss their concerns.
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
• Non-traditional healthcare players are finding new ways to
engage consumers around fitness, diet, mood, etc. through their
connected devices and apps (e.g., Fitbit, Jawbone, MyFitnessPal,
Omada, MoodPanda and many more).
• Some of the leading healthcare providers (e.g., Mayo, Cleveland
Clinic, Kaiser and Geisinger) are innovating around the overall
patient experience, both inside and outside the clinical
environment.
• Aggregators like Healthkit, GoogleFit, Sami, 2Net and Validic are
beginning to fill gaps within the public health records (PHR) layer
that connects everyday activities with patient data from medical
health records (e.g., EMR/EHR).
• Public-cloud providers like Amazon Web Services (AWS), Azure
and Salesforce are stepping up to meet HIPAA requirements,
providing better economics for deploying connected health
solutions at scale.
• Some companies have been able to gain reimbursement from
payers (e.g., Welldoc, Propeller, IBGStar) based on showing a
positive impact on specific health outcomes.
President & Chief Strategy Officer Mobiquity @snyder4g
ScottSnyder
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Misses:
• Pharma companies continue to struggle to engage patients long
term via mobile solutions. Although over 250 pharma apps have
launched in the mobile marketplace, average downloads for each
remain around 1,200.
• There is too much noise in the mHealth space. There are currently
over 40,000 medical apps available for download, yet only a
small percentage provide real benefits and are used on a long-
term basis. 50 percent of users will discard an app within the first
60 days post download.
• Small mHealth companies are not effectively scaling to large
patient populations. In order to get there, they’ll need the support
of larger players with greater resources.
• Most healthcare providers are still not fully leveraging digital
to deliver a better patient experience and lasting, measurable
outcomes.
Very few players are achieving long-term behavior change around key chronic disease areas.
• The caregiver continues to be ignored as a key digital user in the
development of most apps.
• Payers have not yet been able to leverage historic medical data
to help improve patient engagement and outcomes. Aetna, for
example, recently closed down its CarePass web and mobile
experiences rather than further investing in the platform.
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What do you foresee as the top three trends for digital and connected health in 2015?
• A breakthrough in digital therapeutics. We’ll see many more apps
being reimbursed by payers as we achieve more data regarding
specific measurable outcomes and successful case studies.
• Curated apps stores endorsed by large healthcare providers
will cut through the noise to recommend mHealth apps for both
patients and doctors.
• The integration of lifestyle and health profile data to drive more
personalized and relevant interventions, long-term outcomes and
lasting behavior change.
What are your top three Do’s and Don’ts for people interested in digital health solutions?
Do:
• Build solutions that solve a user’s specific problem (e.g., managing
a given condition or weight-loss goal) rather than aim to just sell
your product or service
• Create an ecosystem of partners who enhance your offerings with
innovative solutions that engage users and provide richer data
and insights
• Consider the entire care circle surrounding patients when
designing solutions (e.g., patient, caregiver, friends, family,
physician, pharmacist, etc.)
Don’t:
• Capture data without a clear communication of benefit for the
end user.
• Rely on the same privacy models used in web-based platforms
for mobile devices. They are completely different; security
implications should be handled separately.
• Deploy technology that users don’t want to use, or that require
new devices, websites, etc. rather than meeting users where they
are and leveraging what they’re already using.
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Given all the innovation you see in the digital and connected health space, where do you think people are hitting the mark? Where are they missing it?
Hits:
The strong focus on wearables and connective devices is the right
direction. The opportunity to provide targeted measures, data,
impacts and outcomes to individuals using connected technologies
is enormous. When properly used, wearables have the benefit
of collecting previously uncollected information that can target
and support more effective health outcomes. At present, we’re
seeing outcomes targeted at general health and wellness, such
as monitoring steps for activity level, calories for diet and sleep
for productivity. Individuals can now better understand how their
behavior, environment and context directly impact their health.
Couple this with mobile solutions that support positive behavior
change and you get the framework for a healthier population base.
Misses:
There are too many fragmented solutions. An individual patient
navigating the mobile health landscape with a chronic health
condition or acute illness must utilize many varied and non-
integrated solutions to frame their situation, provide guidance and
monitor outcomes. Patients ultimately want a connected experience
with everything in one place. A viable solution should provide a one-
stop tailored approach to their specific situation and condition(s).
Delivery Director, HealthcareMobiquity
BillTruhe
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“”
Today’s avenues for digital health support vary for each provider,
payer, manufacturer, third party organization and end user. To get
results, a patient must review an overabundance of information and
make a determination of value before developing an approach to
health management that effectively leverages the diverse sources
and content. This approach is as complicated as it is inefficient; it
barely scratches the surface of the available information, provides
little feedback on quality and does not discuss how patients can
apply this information toward their unique situation.
Finally, due to the lack of access to medical health records, most
people don’t even know the depth of their medical condition and
situation. For healthcare to be personal, actionable and fit into
the mobile environment, patients will need the ability to collate
and consolidate information specific to their situation and then
understand how this information impacts their individual care and
support they receive.
What do you foresee as the top three trends for digital and connected health in 2015?
The continued proliferation and integration of wearables. Today the
impact of wearables on health outcomes outside of general fitness is
questionable, but there is a strong belief that they will have a positive
impact down the road. When data collection integrates contextual
data such as weather, schedule and location with sleep and activity
information, and then includes clinical vital signs such as heart rate,
respiration, oxygen levels and temperature, we will start to see
stronger clinical correlations, behavior change and outcomes.
With greater data collection and exposure, users will be better able to correlate and predict outcomes.
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Pharma finally making an impact and finding mobile success. Large
pharma is continuing to explore mobile solutions. The concern
thus far has been a lack of reliable market testing, and therefore
limited clinical and market-based data required to support large
investments. Once a strong and successful test is documented, the
rush to market by the pharmaceutical industry will be immense.
Bringing EHRs to the patients in a usable, valuable way. The
connected patient wants more information about their specific
medical situation. Today, most patients have never seen nor read
their own paper-based reports let alone reviewed their EHR. In fact,
for most people doing so would be a waste of time, as today’s health
records are not worded or constructed for the patient. Once we are
able to properly present electronic health records in a digestible and
meaningful way, the value to each patient will be enormous.
What are your top three Do’s and Don’ts for people interested in digital health solutions?
Do:
• Get healthcare providers to endorse/adopt or prescribe your
solution
• Integrate and leverage already-in-play healthcare digital
successes and well known brands
• Know you healthcare audience — specifically at the level of
condition and disease state
Don’t:
• Just follow the “regulations” on healthcare data security and
privacy, think ahead and go beyond the current regulations
• Shy away from mobile solutions that require regulatory approval.
This could pose a competitive advantage
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The healthcare industry, though a heavily regulated and complex
web, is at its core a human-centered industry. Physicians, payers,
providers, patients, caretakers, technologists and all stakeholder in
between are motivated by some variation of the same question: How
can we provide and/or receive the best possible care, as efficiently
and effectively as possible?
The future of healthcare hinges upon our ability to set and reach
goals along the following key themes:
• Continued inter-and-intra-industry collaboration
• Streamlined communications and telemedicine capabilities
• Leading with a patient-centric, data-driven approach
• Personalized healthcare through more integrated solutions
As evidenced by industry experts in the previous pages, there
is no clear-cut answer or one-size-fits-all approach to improving
healthcare. Instead, there are a number of solutions that will
continuously push the needle towards better diagnostics, treatment,
payment and care — and the power to develop these solutions rests
quite literally at our fingertips.
KEYTHEMES
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While mHealth technology has come a long way, it remains largely
a work in progress, albeit one with unprecedented potential and
immediate value. Reportedly 60 percent of users who use mobile
apps to monitor health and fitness never share data with their
doctors. Despite underwhelming adoption and utilization rates across
the board, patients (and/or caregivers) are ready and willing to bring
quality, trusted care to their trusted connected devices. They want
the benefits of a clinical environment in the comfort of their living
room — without sacrificing privacy, quality and expertise. In the not
too distant future, they’ll have just that as transformative mHealth
solutions deliver new and unprecedented value across healthcare
ecosystems.
At Mobiquity, we’ve designed, developed and deployed a full
range of integrated connected-health solutions using emerging
technologies, such as sensors, voice agents and new interaction
models, that meet HIPAA, PHI and FDA regulations. Our community
of mobile visionaries and healthcare experts is committed to pushing
the envelope of possibility to create more engaging and mutually
beneficial experiences. Most importantly, we believe the key to
building impactful solutions is a deep understanding of the past,
present and future landscape. We’re dedicated to providing the
enterprise counsel and advice necessary to creating mobile initiatives
that seamlessly enhance and support existing procedures to bring
the systems doctors, patients and providers have trusted and relied
upon for years forward into a mobile-dependent future.
© 2015 Mobiquity, Inc. All brands and products are the marks of their
respective holders.
CONCLUSION
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