removing the collaboration barriers for connected healthcare

© Polycom, Inc. All rights reserved.

John Poole

Executive Director, Cloud Market Development, Global Cloud and Service Providers

Vice President, Open Visual Communications Consortium (OVCC)

Removing The Collaboration Barriers For Connected Healthcare

© Polycom, Inc. All rights reserved. 2

Telehealth / Telemedicine “What is it?”

Broadly defined, Telehealth / telemedicine is the transfer of electronic medical data (i.e. high resolution images, sounds, live video, and patient records) from one location to another.


Collaboration ImportanceUS Healthcare Perspective


Community Health Center

Remote Medical Specialists

Physicians Office

PACS EHRIT

Hospital Center of Excellence

Rural Treatment Center

Cloud Video Healthcare Architecture

Practitioner Cart

Private IP / Mobile / Internet

http://www.polycom.com/products/telepresence_video/management_applications/cma_4000_5000.html

http://www.polycom.com/products/voice/desktop_solutions/microsoft_optimized_devices/communicator_cx700.html

http://www.polycom.com/products/voice/conferencing_solutions/conference_phones/index.html


Inter Healthcare Organization Collaboration Challenges

Technical Challenges• Reliable QOS,

Connectivity• Unified Directory,

Addressing, Interoperability

• Content Sharing

Commercial Challenges• Affordable cost per user• Use of disparate Service

Providers• Service Inconsistencies

between providers/entities• Multilateral governance

and commercial terms

Operational Challenges• Who do you call when

something doesn’t work?• How are problems quickly

resolved across multiple parties?

End User Challenges• User comfort level, training• Consistency of user

experiences• IT network and application

policies• Far end camera call

control

© Polycom, Inc. All rights reserved.

Open Visual Communications Consortium


OVCC Membership 2014-2015

Founders-Board Members

Sponsors

Participants

*

* Board Member

* *

c) 2013 OVCC. All rights reserved.

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OVCC Mission Statement

Mission

To grow the overall business use of visual and

collaborative communications through a

framework of interconnected service providers enabled by technology suppliers that will

simplify and provide an outstanding user

experience.

8


Easy as Voice

•Simple dial plan, secure user experience

Consistent User

Experience

•Regardless of service provider delivering service

Set Common

Rules

•Agreed set of endpoints, service delivery processes

Federation

•Leverage – interconnect their individual investments

•Think Star Alliance or Sky Team for managed video providers

OVCC Goals

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OVCC Impact - 2011-2015

(c) 2014 OVCC. All rights reserved.

SP

SP

SP

SP

SP

SP

Before After

SP

SP


Open Visual Communications Consortium (OVCC)2011-2015 Accomplishments

QOS Inter Carrier Mesh

MSP-MSP Agreement

(Commercials)

5 R1.0 Compliant

Service Providers

(Scheduled)

OVCC MSP forum

Service Description (AD Hoc)

Certification Program

Liaison Relationship

Wholesale

Policy

MSP Provider Forums

Forrester Research

Study


Multi Carrier, Vendor Collaboration ChallengesCompetition-Protectionism

DirectoryCustomer Accessibility PrivacyTesting ResultsOperational Processes

Universal Use Cases

Many communities of interest

Is it more than video?

Demonstrations

What and how?Multi SP, vendor cooperationProof

Financials

Versus “over the top”Interconnect Partner SelectionMeasuring ROICompliance

Human Factors

AdoptionAccessSimplicityWorkflow IntegrationGenderExperience Consistency

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4G-LTE

Hosted Unified Communications Vision

Customer B Customer C

HostedCustomer F

HOSTEDCustomer A

HOSTEDCustomer D

HostedCustomer E

Customer D Customer D

HostedCustomer A

HOSTEDCustomer C HOSTED

Customer E

HostedCustomer B

InternetBest Effort

10-15 Year View - Any to Any Unified Visual CollaborationBridging the gaps between UVC platforms across networks, service providers, and enterprises

4G-LTE

Mesh

Move from OVCC Compliant Service to Compliant Cloud Vision


Ubiquitous Tele Health Collaboration RequirementsOVCC Lessons Learned

Defined Infrastructure

MPLS and Internet Defined Endpoint Support

Defined Content Sharing

Capabilities

Registered Endpoints-Guests

Defined Intercarrier

Commercials

Governance Structure

Supported Use Cases

Defined Operational Processes


First Steps

• The VC Interoperability Standard − http://healthitboard.health.govt.nz/hiso-100491-videoconferencing-interoperability-standard

• The VC Endpoint Naming Scheme − http://healthitboard.health.govt.nz/hiso-1004922015-videoconferencing-endpoint-naming-s

cheme

http://healthitboard.health.govt.nz/hiso-100491-videoconferencing-interoperability-standard

http://healthitboard.health.govt.nz/hiso-1004922015-videoconferencing-endpoint-naming-scheme

http://healthitboard.health.govt.nz/hiso-1004922015-videoconferencing-endpoint-naming-scheme


Summary

Any-to-any collaboration is becoming more

challenging

OVCC framework a

blueprint for inter

organization-visual

collaboration

Enablement is an evolution, not a revolution, will

take time

End User awareness and

adoption is critical for success

IT enablement and support

important part of the equation

Important Considerations


Questions?


Thank you.