health & society csa-europ assistance barometer 2013_full report
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Health & Society Barometer - Europ Assistance / CSA2013: 7th wave of the barometer2013: 7th wave of the barometer
15 October 2013
Context, objectives and
Health & Society Barometer - Europ Assistance / CSA. 2
Context, objectives and
methodology
In 2006, the Europ Assistance Group and the Cercle Santé Société, alongside the CSA Institute, launched an annual
pan-European barometer on the relationship and practices of European citizens with regard to their health systems.
Set against the context of the radical change within the sector, the objective of the barometer is to provide
clarification on the position of the citizens, in order to introduce public opinion into the major debates that are
gripping the healthcare sector.
This year, the barometer will be published on the occasion of the 50th anniversary of Europ Assistance.
� The focus for 2013:
� On the occasion of the 50th anniversary of the assistance group, established in France by Pierre Desnos, the
founder of Europ Assistance, the Santé&Société Europ Assistance / CSA barometer focuses this, its 2013 edition,
Objectives of the study
3
founder of Europ Assistance, the Santé&Société Europ Assistance / CSA barometer focuses this, its 2013 edition,
on addressing the topic of healthcare and travel, assessing the contributions for repatriation for medical reasons
�Health and business: the main expectations of expatriate employees regarding the 4 S': “Santé, Sécurité,
Scolarité, Salaire” (Healthcare, Safety, Schooling, Salary)
� Healthcare and new communication technologies and the contribution of healthcare social networks
� The topics addressed by the barometer:
�Evaluation of the health system and the quality of treatments
�Health and social demands
�Mobility within access to treatment
�The ageing population and the provision of care to elderly and dependent people
�New technologies
�Prevention
�Contribution of the healthcare sector to the economy
Health & Society Barometer - Europ Assistance / CSA.
The scope of the barometer
Year Country Staff
2006-2007 • Germany
• France
• Italy
• United
Kingdom
• Sweden
• 400 for each country
2009 •Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland • 400 for each country
2010 • Germany • Poland • 400 for the European
4
2010 • Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• USA
• Austria
• 400 for the European
countries
• 800 for the USA
2011-2012 •Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• USA
• Austria
• Spain
• Czech Republic
• 500 for the European
countries
•1000 for the USA
2013 •Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• USA
• Austria
• Spain
• 500 for the European
countries
•1000 for the USA
Health & Society Barometer - Europ Assistance / CSA.
The scope of the barometer
Total
population Sample Average agein millions
Source:
Eurostat 2011 years
European Union 27 countries 502 m
Germany 81.8 500 43.1
Sampling data sheet•Means of gathering data: interviews by telephone – cati - at the home of the interviewees.
• Sampling plan: a national sample representative of citizens aged 18 years old and older, structured in accordance
with the quotas method (gender, age, region and socio-professional category).
• Size of samples: 500 individuals aged 18 years old and older per European country and 1,000 individuals in the
United States, amounting to 5,000 interviews in a total of 9 countries.
• Field dates: May - June 2013.
• Time required to complete the questionnaire: 15 minutes.
Health & Society Barometer - Europ Assistance / CSA.5
Germany 81.8 500 43.1
France 65.4 500 39.8
Italy 60.9 500 43.0
United Kingdom 62.4 500 39.5
Spain 46.2 500 40.7
Poland 38.2 500 39.1
Sweden 9.5 500 40.6
Austria 8.4 500 41.2
Total of 8 countries studied 372.8 4000 40.9
The 8 countries surveyed represent 74% of the whole of the EU
in millions
Source: CIA Factbook
2011 years
United States: 50 states 313 m 1000 37.2
Evaluation of the health system and
Health & Society Barometer - Europ Assistance / CSA. 6
Evaluation of the health system and
the quality of treatments
How would you assess the organisation of your healthcare system: poor, average, good, very good or excellent?Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
Opinion on the healthcare system
6,3
5,2
5,1
5
4,8
AUS
UK
FR
GER
SPA
7Health & Society Barometer - Europ Assistance / CSA.
4,8
4,8
3,2
2,8
4,7
4,5
SPA
SWE
ITA
POL
EU
USA
5,5
5,0
5,1 5,1
4,84,9
5,0
5,1
5,7
5,1
5,6
5,6
5,35,2
5,3 5,5
4,74,7
4,85,0
6,5
6,2
6,56,3
5,4
5,1
4,84,7 4,7
Opinion on the healthcare system – Development 2006-2013
Excellent = 10
SWE
FR
SPA
UK
AUS
EU
How would you assess the organisation of your healthcare system: poor, average, good, very good or excellent?Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
GER
3,9
4,2
4,2
4,5
4,3
3,3
3,6
4,1
3,8
3,4
3,7
3,2
5,04,5
4,74,7
2,5
3,0 2,92,6 2,8
4,3
4,64,5
4,7 4,7
2006 2007 2009 2010 2011 2012 2013
Poor = 1
8
POL
ITA
2013 significantly higher
than 2012
2013 significantly lower
than 2012
USA
Health & Society Barometer - Europ Assistance / CSA.
Opinion regarding the technical competence of doctors
How would you today assess the technical competence of doctors with regard to diagnostics and
treatment: poor, average, good, very good, excellent?Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
6,5
6
5,8
5,7
5,6
AUS
SPA
UK
FR
SWE
9Health & Society Barometer - Europ Assistance / CSA.
5,6
5,5
4,8
4,7
5,6
6,8
SWE
GER
ITA
POL
EU
USA
Opinion regarding the technical competence of doctors: development 2010-2013
Very good = 7.75
6,2
5,65,7
5,5
6,6
5,9
5,6
5,7
6,3
6,0 6,0
5,85,7
5,6
6,97,0
7,1
6,86,7
6,5 6,5
5,8
6,16
5,5 5,6 5,6SWE
USA
FR
SPA
UK
AUS
EU
How would you today assess the technical competence of doctors with regard to diagnostics and
treatment: poor, average, good, very good, excellent?Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
Average = 3.25
5,55,6
4,1
4,6
4,8
5,55,4
5,1
4,9
4,7
2010 2011 2012 2013
POL
ITA
GER
EU
10
2013 significantly higher
than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA. 10
Perceived threats to the future of the healthcare systems
In the coming years, our health system will face several threats, which I am going to read to you. For each of
them, do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
UK
ITA
POLEU
USA
Medical errors
Waiting times before receiving
11Health & Society Barometer - Europ Assistance / CSA.
SWE
GER
SPA
AUS
FR
Waiting times before receiving
treatment
Increase of direct cost for
individuals
Unequal access to health care
Note de lecture :
- Scale going from 30% to 90%.
- Each radian is equivalent to 10% of response.
Perceived threats to the future of the healthcare systems
Medical errorsDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
45%37% 37%
UK ITA POL SWE GER SPA AUS FR EU USA
Very important Somewhat important Not really important It is not a threat
12
82%75% 74% 70%
45%
70%61%
78%
11%18% 19% 21%
45%
15%
33% 31%
24%
17%
4% 5% 5% 7% 8%5%
24% 26%
10%4%3% 2% 3% 2% 2%
9% 6% 6% 4% 2%
Very / Somewhat
important 93% 93% 93% 91% 90% 85% 70% 68% 85% 95%
Average 9.2 9.0 8.9 8.8 8.0 8.4 7.0 7.0 8.3 9.1
Health & Society Barometer - Europ Assistance / CSA.
57%52% 54%
68%
65%
78%
73%
75%
69%
84%
79%78%
82%
58%
70%
66%
70%
70%
76%
65%
74%
70% 71%
66%
78%
75%
86%
70%
63%
63%
61%
Perceived threats to the future of the healthcare systems - Development
2009-2013
90%
POL
ITA
SWE
USA
SPA
UK
EU
Medical errorsDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
43%
52% 54%
45%
33%
35%
40%
36%
37%
21%
47%
48%
37%
2009 2010 2011 2012 2013
10%
13
FR
GER
AUS
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA.
Perceived threats to the future of the healthcare systems
Waiting times prior to receiving treatmentDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
43% 45% 42%
POL ITA UK SPA SWE GER FR AUS EU USA
Very important Somewhat important Not really important It is not a threat
14
87%
72% 75% 78%
59%
43% 45% 42%
62% 66%
11%
25% 21% 17%
33%
44% 40%40%
29%28%
1% 2% 2% 3% 6%11% 8% 14%
6% 4%1% 1% 2% 2% 1% 2% 6% 4% 3% 2%
Very / Somewhat
important 98% 97% 96% 95% 92% 87% 85% 82% 91% 94%
Average 9.5 9.0 9.0 9.1 8.5 7.9 7.7 7.6 8.5 8.0
Health & Society Barometer - Europ Assistance / CSA.
Perceived threats to the future of the healthcare systems - Development
2009-2013Waiting times prior to receiving treatment
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
100%
72%
75%
77%
72%70%
70%
70%
71%75%
68%
93%
89%88%
90%87%
76%
88%
78%
POL
ITA
SWE
USA
FR
SPA
UK
EU
30%
52%
57%
40%
43% 43%
47%45%
51%
45%
69%
70%
70%
54%52%
65%
68%
59%
64%
58%
57%
66%
34%
42%
39%
42%
61%62%
2009 2010 2011 2012 2013
15
FR
GER
AUS
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA.
Perceived threats to the future of the healthcare systems
The increase in personal financingDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
47% 49% 48%35%
SPA ITA POL GER UK AUS FR SWE EU USA
Very important Somewhat important Not really important It is not a threat
16
76%
58%70%
47%59%
49% 48%55%
74%
20%
38%26%
47%30%
39% 40%
39%
35%
21%
3% 2% 3% 5%6% 9% 8%
22%
7%3%
1% 2% 1% 5% 3% 4% 4% 3% 2%
Very / Somewhat
important 96% 96% 96% 94% 89% 88% 88% 74% 90% 95%
Average 9.1 8.6 8.9 8.0 8.0 8.0 8.0 7.1 8.0 9.0
Health & Society Barometer - Europ Assistance / CSA.
Perceived threats to the future of the healthcare systems - Development 2010-2013
The increase in personal financingDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
73%
55%53%
67%
58%59%
67%
69%
67%
70%
63% 66%
68%74%
73%
85%
76%
55%56%58%
55%
POL
ITA
USA
SPA
UK
90%
10%
55%
47%
47%
53%
48%
51%
48%47%
54%
49%
52% 54%
21%
43%
39% 35%
52%
43%
49%51%
55%56%55%
2010 2011 2012 2013
17
ITA
SWE
FR
GER
AUS
EU
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA.
Perceived threats to the future of the healthcare systems
Inequalities in access to treatmentsDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
50% 53% 50%
ITA POL UK SPA SWE GER FR AUS EU USA
Very important Somewhat important Not really important It is not a threat
18
67% 71% 73% 73%63%
50% 53% 50%63%
70%
29% 24% 19% 19%26%
38% 34% 36%
28%23%
2% 4% 4% 4% 9% 10% 7% 10%6% 4%
1% 1% 3% 4% 2% 2% 6% 4% 3% 3%
Very / Somewhat
important 96% 95% 92% 92% 89% 88% 87% 86% 91% 93%
Average 8.9 8.9 8.9 8.0 8.5 8.1 8.0 4.9 8.5 8.0
Health & Society Barometer - Europ Assistance / CSA.
Perceived threats to the future of the healthcare systems - Development
2009-2013
90%
63%
73%
72%67%
66%
69%
68%
73%
73%
71%
63%
78%
71%
63%
63%
65%
70%
66%
84%
72%
62%
POL
ITA
SWE
USA
SPA
UK
Inequalities in access to treatmentsDo you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
30%
63%
53%
48%49%
58%
54%
57%
53%
60%
50%
54% 55%
63%
38%
49%
51%50%
62%
62%
2009 2010 2011 2012 2013
19
SWE
FR
GER
AUS
EU
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA.
Summary of perceived threats to the future of the healthcare
systems
Over the years to come, our healthcare system will face several threats, which I am going to identify for you:
For each of these, do you think this threat is very significant, quite significant, somewhat significant or not at all
significant? Sur ST "Very / Somewhat important"
20Health & Society Barometer - Europ Assistance / CSA.
POL FR GER ITA AUS SPA SWE UK EU USA
Medical errors 93% 68% 90% 93% 70% 85% 91% 93% 85% 95%
Waiting times prior to
receiving treatment98% 85% 87% 97% 82% 95% 92% 96% 91% 94%
The increase in personal
financing96% 88% 94% 96% 88% 96% 74% 89% 90% 95%
Inequalities in access to
treatments95% 87% 88% 96% 86% 92% 89% 92% 91% 93%
50%41%
32% 32% 30% 28%21%
38%30%
New sources of financing for the future
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
SWE UK GER FR SPA AUS POL ITA EU USA
16%24%
30%40% 44%
31% 30%
51%
33%42%
15%
26%
29%
28% 24%
39% 41%
28%
29%
28%
69%
50%
taxation or compulsory contributions private, supplementary or optional
mutual insurance policies, a higher excess for each medical
procedure
21Health & Society Barometer - Europ Assistance / CSA.
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
52%
55%
50%
65%
69%
73%
69%
SWE
80%
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Increasing of the taxations or compulsory contributions to cover the healthcare
expenses – Evolution of the perception since 2010
22Health & Society Barometer - Europ Assistance / CSA.
30%
40%37%
41%39%
42%
39%
32%
23%25%
12%
21%
52%48%
50%
34% 32%32%
28%
38% 38%
30%
25%29%
31%
25%
41%
33%
38%
2010 2011 2012 2013
POL
ITA
USA
FRSPA
UK
GER
AUS
EU
10%
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
51%
42%42%
38%
46%
41%39%
35%37%
43%
41%
AUS
POL
55%
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Increasing of the private, supplementary or optional mutual insurance policies
to cover the healthcare expenses – Evolution of the perception since 2010
23Health & Society Barometer - Europ Assistance / CSA.
25%
29%
22%24%
30%
21%
28%
26%
18%
15%13%
15%
27% 28%27%
28%29%
23%
24%
30%
35%
29%
2010 2011 2012 2013
SWE
SPA
UK
USAFRITAEUGER
10%
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
56%
52%
50%
51%
42%
52%
44%
40%
60%
ITA
SPA
USA
FR
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Increasing of the excess for each medical procedure to cover the healthcare
expenses – Evolution of the perception since 2010
24Health & Society Barometer - Europ Assistance / CSA.
20%
18%
21%
24% 24%24%
18%
16%14%
16%
29%
25% 27%
30%
35%
32%
35%
30%28%
31%
29%
32% 33%34%34%
40%
2010 2011 2012 2013
10%
EU
AUSPOLGER
UK
SWE
Confidence in the healthcare
Health & Society Barometer - Europ Assistance / CSA. 25
Confidence in the healthcare
authorities
Confidence in the healthcare authorities in 2013
Do you or do you not have confidence in the controls put in place by the healthcare authorities to limit risks
associated with the taking of medication?
associated with the use of medical prostheses, probe implants and endoscope equipment...?
% of "yes" responses
Health & Society Barometer - Europ Assistance / CSA.26
72%65% 63%
51% 50% 50%46% 42%
55% 58%
81%76%
66%58%
65%59% 56% 56%
65% 64%
UK SWE SPA ITA AUS FR GER POL EU USA
Confidence in the healthcare authorities -
developments
Do you or do you not have confidence in the controls put in place by the healthcare authorities to limit risks
associated with the taking of medication?
% of "yes" responses - developments since 2011
85%
72%
65% 63%
51% 50% 50%46%
55%58%
2011 2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.27
63% 67%
68%
85%
53%
58%
41%
35%
58%
50%
61% 62% 66%
55% 52% 53%47%
35%
53%59%
51% 50% 50%46%
42%
UK SWE SPA ITA AUS FR GER POL EU USA
Confidence in the healthcare authorities -
developments
Do you or do you not have confidence in the controls put in place by the healthcare authorities to limit risks
associated with the use of medical prostheses, probe implants and endoscope equipment...?
% of "yes" responses - developments since 2012
81%76%
66%
58%
65%
59%56% 56%
65% 64%
2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.28
66% 66% 69%
58%66%
54%48% 48%
57%65%
UK SWE SPA ITA AUS FR GER POL EU USA
Social requirements
Health & Society Barometer - Europ Assistance / CSA. 29
Social requirements
In your opinion, does the current healthcare system guarantee equal access to medical
treatments for all citizens?
Evaluation of the equality of access to treatments
33%40%
52% 56% 59%65%
72% 72%
56% 59%
60%
80%
100%
Yes No
30
67%59%
48% 44% 41%35%
28% 28%
44% 41%
0%
20%
40%
SPA UK AUS FR SWE GER ITA POL EU USA
50%
Health & Society Barometer - Europ Assistance / CSA.
48% 49%
45%
57%
53% 54% 55% 54%
59%
43%
52% 47%48%
76%
67% 67%
60%
80%
In your opinion, does the current healthcare system guarantee equal access to medical
treatments for all citizens? Development in the equality of access to treatments since 2007 (% of "yes" responses)
Evaluation of the equality of access to treatments - Development since
2007
FR
SPA
UK
AUS
EU
28% 24%
29% 29%
31%
34%38%
38%
38%
43%
45%
41%
41%
33%
44%
28%
44%
43%
35%
35%34%
41%
19%
23% 22%
25%
28%29%
35% 34%
41%48%
43% 42%44%
-
20%
40%
2007 2009 2010 2011 2012 2013
31
POL
ITA
SWE
USA
GER
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA.
Financing the equality of access to treatments through taxation
In order to reinforce equality of access to medical treatments, are you or are you not in
favour of an increase in taxes or compulsory contributions?
20%
45%56% 57% 58%
64%57% 59%
80%
100%
In favour Not in favour
32
80%
55%44% 43% 42%
36%26%
20%
43% 41%
56% 57% 58%64%
74%80%
57% 59%
0%
20%
40%
60%
SWE UK FR AUS GER POL SPA ITA EU USA
50%
Health & Society Barometer - Europ Assistance / CSA.
81%
61%
80%
57%
72%
67%
53%
73%
56%
77%
57%
51%
80%
55%60%
80%
Financing the equality of access to treatments through taxation - Development
In order to reinforce equality of access to medical treatments, are you or are you not in
favour of an increase in taxes or compulsory contributions?Development between 2009 and 2013 of the % of "In favour" responses.
2009
2013 significantly
higher than 2012
2013 significantly lower
than 2012
37%37%
48%
53%
51%
43%
28%
40%
42% 43%
38% 37%
44%
12%
39%
43%
51%
39% 38% 39%
24%25%
40%42%44% 43% 42%
36%
26%
20%
43%41%
-
20%
40%
2009
20102011
SWE UK FR AUS GER POL SPA ITA EU USA
33
2012
2013
Health & Society Barometer - Europ Assistance / CSA.
Cancellation of treatments
Health & Society Barometer - Europ Assistance / CSA. 34
Cancellation of treatments
The cancellation of treatments in 2013
Throughout the course of the past year, have you cancelled or postponed medical treatments for
yourself or a member of your household on account of financial difficulties?% of "yes" responses
Health & Society Barometer - Europ Assistance / CSA.35
39%33%
24%20%
11%7% 6% 4%
18%23%
POL FR GER ITA AUS SPA SWE UK EU USA
Development regarding the cancellation of treatments
Throughout the course of the past year, have you cancelled or postponed medical treatments for
yourself or a member of your household on account of financial difficulties?Development between 2009 and 2013 of the % of "yes" responses.
39%
33%
2009 2010 2011 2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.36
13% 11% 12%13%
6%10%
25% 23%
17% 18%
10%
6%
8%
24%
36%29%
15%19%
10%5%
5%
6%
17%
25%
41%
27%30%
27%
10%
8%
4%
9%
22%21%
24%
20%
11%
7% 6%4%
18%
23%
POL FR GER ITA AUS SPA SWE UK EU USA
The cancellation of treatments in 2013
++ --
Gender: Male (30%) Gender: Female (19%)
Age: 18 to 39 (36%) Age: 60 years old and above (12%)
Status: Active (32%) Status: Inactive (15%)
Throughout the course of the past year, have you cancelled or postponed medical treatments for yourself or a member of your
household on account of financial difficulties?
Significant cross-tabulations for "% yes"More postponements or cancellations of treatments Less postponements or cancellations of treatments
Gender: Female (41%) Gender: Male (23%)
Age: 18 to 39 (40%) Age: 60 years old and above (22%)
Status: Active (36%) Status: Inactive (27%)
++ --
Gender: Female (25%) Gender: Male (20%)
Health & Society Barometer - Europ Assistance / CSA.37
++ --
Gender: Female (14%) Gender: Male (8%)
No major difference
++ --
Gender: Female (23%) Gender: Male (16%)
No major difference
++ --
Health insurance coverage: No health insurance
coverage (13&)Age: 60 years old and above (2%)
No major difference
Age: 18 to 39 (28%) Age: 60 years old and above (16%)
Status: Active (25%) Status: Inactive (18%)
Health insurance coverage: Not Insured (60%) Health insurance coverage: Employer-based (18%)
Health insurance coverage: Not insured (55%) Health insurance coverage: Insured (19%)
The cancellation of treatments in 2013
Focus on USA, according to the type of health insurance
coverage
Throughout the course of the past year, have you cancelled or postponed medical
treatments for yourself or a member of your household on account of financial
difficulties?% of "yes" responses. Distribution according to the health insurance system
AllEmployer-
based
Self-purchased
/ Self-insuredMedicare Medicaid Not Insured Military
% Yes 23% 18% 30% 21% 44% 60% 11%
Health & Society Barometer - Europ Assistance / CSA.38
% Yes 23% 18% 30% 21% 44% 60% 11%
Key
The result is significantly and statistically higher than that of the whole
The result is significantly and statistically lower than that of the whole
The cancellation of treatments in 2013 : detail
What type of treatment was it?Several answers possible
Basis: spontaneous answers
POL FR GER ITA AUS SPA SWE UK EU USA
Routine treatments:
consultation with a GP 23% 12% 5% 9% 4% 2% 2% 2% 7% 18%
Health & Society Barometer - Europ Assistance / CSA.39
consultation with a GP
or specialist
23% 12% 5% 9% 4% 2% 2% 2% 7% 18%
Intensive treatments:
surgical operations,
examinations or
expensive procedures
13% 7% 7% 6% 5% 2% 1% 2% 5% 16%
Purchase of medication 16% 7% 13% 5% 3% 2% 1% 1% 6% 10%
Dental treatments 17% 25% 14% 10% 7% 3% 3% 2% 10% 14%
Purchase of corrective
glasses or lenses12% 17% 10% 4% 5% 2% 1% 1% 6% 10%
Cancellations of routine treatments - Developments
Have cancelled or postponed routine medical treatments on account of financial difficultiesDevelopment since 2011
2011 2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.40
13% 12%
3% 4% 2% 2% 2% 1% 4%
13%
19%
9% 7%12%
4% 2% 1% 4%8%
16%
23%
12%
5%
9%
4%2% 2% 2%
7%
18%
POL FR GER ITA AUS SPA SWE UK EU USA
Cancellations of intensive treatments - Developments
Have cancelled or postponed intensive medical treatments on account of financial difficultiesDevelopment since 2011
2011 2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.41
11%5% 3%
8%3% 0% 1% 0% 4% 7%
12%
5% 5%9%
3% 1%
0%
2% 5%9%
13%
7% 7% 6% 5%2% 1% 2%
5%
16%
POL FR GER ITA AUS SPA SWE UK EU USA
Cancellations of medication - Developments
Have cancelled or postponed the purchase of medication on account of financial difficultiesDevelopment since 2012
2011 2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.42
16%
6% 3% 3% 1% 1% 0% 1% 3% 7%
17%
4%10%
4% 2% 1% 1% 2% 5%
12%
16%
7%
13%
5%3% 2% 1% 1%
6%
10%
POL FR GER ITA AUS SPA SWE UK EU USA
Cancellations of dental treatments - Developments
Have cancelled or postponed dental treatments on account of financial difficultiesDevelopment since 2012
2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.43
15%19%
16%
8% 6% 3% 3% 6%9%
13%
17%
25%
14%
10%7%
3% 3% 2%
10%
14%
POL FR GER ITA AUS SPA SWE UK EU USA
Cancellation of the purchase of corrective glasses/lenses -
Developments
Have cancelled or postponed the purchase of corrective glasses/lenses on account of financial
difficultiesDevelopment since 2012
2012 2013
Significantly higher than in
2012
Significantly lower than in
2012
Health & Society Barometer - Europ Assistance / CSA.44
10% 10%13%
2% 3% 1% 1% 3% 5%8%
12%
17%
10%
4% 5%2% 1% 1%
6%
10%
POL FR GER ITA AUS SPA SWE UK EU USA
Healthcare and economy
Health & Society Barometer - Europ Assistance / CSA. 45
Healthcare and economy
Contribution of the healthcare sector to the economy in
2013
Would you say that the healthcare sector, which includes all activities relating to medical equipment, treatments,
consultations, medications and public and private healthcare institutions is a sector that, for you...
Is a burden on society Contributes to the economic growth of the country
Health & Society Barometer - Europ Assistance / CSA.46
15% 15% 17% 19% 24%34% 41% 42%
26%40%
85% 85% 83% 81% 76%66% 59% 58%
74%60%
ITA SPA SWE UK AUS GER FR POL EU USA
Contribution of the healthcare sector to the economy -
Developments
68%
72%
70%
72%
71%
77%81%
72% 73%
67%69%
83%
69%
75% 76%
85%
74%
Significantly higher than in
2012
Significantly lower than in
2012
Would you say that the healthcare sector, which includes all activities relating to medical
equipment, treatments, consultations, medications and public and private healthcare
institutions is a sector that, for you, contributes to the economic growth of the country or
is a burden to the country: ...Development from 2006 to 2012 as a percentage of responses stating "contributes to the economic growth of the country"
ITA
SWESPA
UK
AUSEU
Health & Society Barometer - Europ Assistance / CSA.47
68%
59%
58%
60%
66%
60%
52%
59%
57%
59%57%
59%
71%
63% 67%63%
68%
61%62% 63%
58%
67%
43%
49%
61%
53%
58%
66%
62%62%
60%
65%
61%
2006 2007 2009 2010 2011 2012 2013
POL
FR
GER
USA
Prevention
Health & Society Barometer - Europ Assistance / CSA. 48
Prevention
Use of the health check in 2013
During the past 5 years, have you undergone a general health check?As a % of "have undergone a health check in the last 5 years" responses
94%
Health & Society Barometer - Europ Assistance / CSA.49
88%81% 80% 80% 77% 72%
58%51%
73%
94%
SPA SWE UK GER POL AUS FR ITA EU USA
Use of the health check - Developments
During the past 5 years, have you undergone a general health check?development from 2009 to 2012 as a % of "have undergone a health check in the last 5 years" responses
88%81%
80%80%
77%72% 73%
94%
Significantly higher than
in 2011
Significantly lower than
in 2011
Health & Society Barometer - Europ Assistance / CSA.50
74%
74%
82%75%
55% 57%67%
71%82%
71%
83%
59%
55%
91%85%
80%
83%
78% 79% 75%
58%
47%
72%
92%
84%
81%82%
72%
77%
69% 63%
58%
73%94%
58%
51%
SPA SWE UK GER POL AUS FR ITA EU USA
2009
2010
2011
2012
2013
Healthcare programmes at work in 2013
Do you or do you not think that, within a work context, you require healthcare programmes
for…% of "Yes" responses
54%
66%
61%
44%
75%
49%
62%
53%
52%
65%
39%
53%
35%
36%
22%
35%
33%
22%
17%
33%
29%
23%
GER
FR
ITA
UK
SWE
Back pain
Stress management
The screening of serious illnesses
Health & Society Barometer - Europ Assistance / CSA.51
77%
70%
58%
63%
40%
65%
71%
55%
56%
58%
45%
47%
65%
51%
59%
49%
44%
47%
42%
37%
35%
35%
36%
48%
37%
27%
35%
32%
30%
SWE
POL
AUS
SPA
EU
USA
The prevention of obesity
The prevention of risks associated with
the consumption of tobacco, alcohol or
drugs
New technologies
Health & Society Barometer - Europ Assistance / CSA. 52
New technologies
19% 17% 17% 20%10% 14% 16% 17%
SWE POL GER UK AUS ITA FR SPA EU USA
Yes, regularly Yes, occasionally No, never
Information via the Internet
Do you consult health-related information on the Internet: regularly, occasionally, rarely or
never?
26%19% 17% 17% 20%
10% 14% 16% 17%29%
57%
44% 45% 44% 40%
40% 31% 25%
41%
46%
18%
37% 38% 39% 40%50% 55% 59%
42%
25%
53
Yes, regularly /
occasionally 83% 63% 62% 61% 60% 50% 45% 41% 58% 75%
Health & Society Barometer - Europ Assistance / CSA.
Information via the Internet - Development
Do you consult health-related information on the Internet: regularly,
occasionally, rarely or never?
2006
2007
Development in the "Yes, regularly" and "Yes, occasionally" sub-total.
Significantly higher than
in 2012
Significantly lower than
in 2012
2007
2009
2010
2011
SWE POL AUS UK GER ITA FR SPA EU USA
54
2012
2013
Health & Society Barometer - Europ Assistance / CSA.
Do you share and exchange information, opinions or comments regarding your health with
other people on social networks?
Healthcare and social networks
5% 5% 6% 2% 3% 1% 2% 2% 3% 6%
21% 21%10%
12% 7% 9% 6% 5%12%
15%
GER SWE AUS POL FR ITA SPA UK EU USA
Yes, regularly Yes, occasionally No, never
55
21% 21%10% 15%
74% 74%84% 86% 90% 90% 92% 93%
85%79%
Yes,
regularly /
occasionally
26% 26% 16% 14% 10% 10% 8% 7% 15% 21%
Health & Society Barometer - Europ Assistance / CSA.
SWE SPA ITA UK POL AUS FR GER USA EU
More in favour More against
Continual home monitoring by mobile telephone
Are you more in favour of or against the development of means of continual medical
monitoring by mobile telephone? (example: daily log of sugar levels, measurement of blood
pressure and heart rhythm)?
80% 75% 70% 70% 69%62% 61% 60%
74%68%
20% 25% 30% 30% 31%38% 39% 40%
26%32%
56Health & Society Barometer - Europ Assistance / CSA.
Continual home monitoring by telephone - Development 2010-2013
Are you more in favour of or against the development of means of continual medical monitoring by mobile
telephone? (example: daily log of sugar levels, measurement of blood pressure and heart rhythm)? Development of opinions regarding continual home monitoring by telephone since 2010, as a % of responses more in favour
90%
65%
70%68%
70%
74% 75%72%
80%
68%68%
69%
71%
65%
69%
74%
79%
67%
75%
68%
POL
ITA
SWESPA
UK
AUS
EU
USA
30%
56%
47% 46%
60%
61%
57%
61%60%
55%
65%
57%
63% 63%62%
55%
62%
59%
60%
68%
2010 2011 2012 2013
57
FR
GER
AUS
2012 significantly
higher than 2011
2012 significantly lower
than 2011
Health & Society Barometer - Europ Assistance / CSA.
33%28% 28%
19%14% 15%
7% 4%
18% 20%
20% 28%17%
18%
11%
21%
15%
SWE SPA POL UK ITA FR GER AUS EU USA
Yes, certainly Yes, probably No, probably not No, certainly not
Medical consultation via the Internet
If it were offered to you, would you or would you not consult your GP remotely by means of a video camera
link via the Internet (webcam)?
29%
24% 22%
20% 28% 21%
28%
20%
17% 23%
13%
23%
18%22%
19%
25%
18%
32%27%
48%
36%
51% 53%
70%
42%
27%
58
Yes 62% 52% 50% 39% 42% 32% 25% 15% 39% 48%
Health & Society Barometer - Europ Assistance / CSA. 58
If it were offered to you, would you or would you not accept the offer to consult your GP remotely by means
of a video camera link via the Internet (webcam)?
2012: Total of responses "Yes, certainly" + "Yes, probably"
Medical consultation via the Internet - Development
2013: Total of responses "Yes, certainly" + "Yes, probably"
POL SWE SPA UK FR GER ITA AUS EU USA
59Health & Society Barometer - Europ Assistance / CSA.
Genome mapping in 2013
Everyone will soon be able to access their genome map and this will enable them to predict the genetic risk of
serious illnesses.
Have you already heard this being mentioned and do you have the intention to use it?
AUS SWE GER ITA SPA UK FR POL EU USA
Total aware 77% 75% 68% 47% 52% 44% 26% 27% 52% 67%
Health & Society Barometer - Europ Assistance / CSA.60
47% 47% 42%21% 19% 26%
16% 11%29%
47%
30% 28%26%
26% 33% 18%
10% 16%
23%
20%
23% 25% 32%53% 47%
56%74% 72%
48%34%
Yes and I have the intention
to use it
Don’t know
Yes but I have no intention to
use it
No, I have never heard of it
Genome mapping - Developments
Everyone will soon be able to access their genome map and this will enable them to predict the genetic risk of serious
illnesses. Have you already heard this being mentioned and do you have the intention to use it?
Development of knowledge of the genome map since 2011 (% of those aware)
68%
58%
75%
58%
65%
77%
60% 63%
67%
SWE
GER
AUS
USA
Health & Society Barometer - Europ Assistance / CSA.61
55%57%
29%
30%
26%
31%
48%47%
38%
44%
54%
58%
26% 26%
28%
58%
32%
42%
53%
37%
43%
52%
2011 2012 2013
ITA
FR
SPA
UK
EU
2013 significantly
higher than 2012
2013 significantly lower
than 2012
POL
Healthcare and travel abroad
Health & Society Barometer - Europ Assistance / CSA. 62
Healthcare and travel abroad
The benefits of repatriation for medical reasons
For each of the following trends concerning healthcare and travel, would you say that for yourself or people
like you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while
travelling abroad, has represented an improvement or not?Number of assessments as "very important" as a %
81%
80%
75%
72%
76%
49%
53%
46%
60%
34%
44%
31%
GB
SWE
SPA
AUS
Saving lives
Travelling as a family
Health & Society Barometer - Europ Assistance / CSA.63
68%
60%
54%
37%
66%
76%
46%
43%
50%
39%
26%
48%
76%
31%
39%
39%
29%
21%
37%
74%
AUS
ITA
GER
FR
POL
EU
USA
Travelling as a family
Discovering distant and
lesser known countries
The benefits of repatriation to save lives
For each of the following trends concerning healthcare and travel, would you say that for yourself or people like
you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while travelling abroad,
has represented an improvement or not?
60%
68%
81%
36%
27%
13%
3%
5%
3%
1%
1%
3%
GER
ITA
UK
Very significant Somewhat significant Somewhat insignificant It is not an improvement
Health & Society Barometer - Europ Assistance / CSA.64
72%
80%
54%
75%
37%
66%
76%
21%
11%
37%
15%
32%
24%
19%
4%
6%
6%
4%
15%
6%
3%
3%
3%
3%
6%
16%
4%
2%
AUS
SWE
FR
SPA
POL
EU
USA
The benefits of repatriation to travel as a family
For each of the following trends concerning healthcare and travel, would you say that for yourself or people like
you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while travelling abroad,
has represented an improvement or not?
76%
50%
39%
16%
43%
45%
5%
7%
11%
3%
1%
5%
UK
GER
FR
Very significant Somewhat significant Somewhat insignificant It is not an improvement
Health & Society Barometer - Europ Assistance / CSA.65
43%
46%
53%
49%
26%
48%
76%
40%
36%
29%
29%
34%
34%
18%
16%
13%
11%
18%
20%
12%
3%
2%
5%
8%
5%
20%
6%
3%
ITA
AUS
SPA
SWE
POL
EU
USA
The benefits of repatriation to discover distant and lesser known
countries
For each of the following trends concerning healthcare and travel, would you say that for yourself or people like
you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while travelling abroad,
has represented an improvement or not?
60%
39%
39%
23%
43%
36%
9%
16%
21%
8%
2%
4%
UK
GER
ITA
Very significant Somewhat significant Somewhat insignificant It is not an improvement
Health & Society Barometer - Europ Assistance / CSA.66
44%
29%
34%
31%
21%
37%
74%
28%
40%
30%
31%
32%
33%
19%
17%
19%
29%
29%
24%
21%
4%
11%
11%
7%
9%
23%
9%
3%
SPA
FR
SWE
AUS
POL
EU
USA
The most important thing when it comes to work-related
expatriation
If your employer were lead to offer you a position in a foreign country as an expatriate, of this list of suggestions,
which would in your opinion be the most important criteria to be taken into consideration in order to accept this
offer?Factor listed in first place
58%
52%
51%
50%
14%
19%
10%
11%
7%
10%
2%
14%
12%
10%
13%
18%
9%
8%
23%
7%
GER
SWE
POL
AUS
access and the provision of quality
treatment to you and your family in the
destination country
the education of children in a school
offering a good quality of teaching
Health & Society Barometer - Europ Assistance / CSA.67
50%
41%
31%
31%
30%
43%
20%
11%
11%
17%
13%
12%
14%
12%
14%
10%
10%
22%
16%
11%
24%
18%
22%
24%
16%
27%
17%
24%
7%
16%
18%
18%
15%
14%
20%
AUS
ITA
SPA
FR
UK
EU
USA
offering a good quality of teaching
access to an overall prevention,
information, warning and evacuation
system protecting you and your family from
local geopolitical and climate-related risks
a healthy living environment and
comfortable accommodation
an increase in your salary
Provision of care for dependent
Health & Society Barometer - Europ Assistance / CSA. 68
Provision of care for dependent
elderly people
Evaluation of provision of care for the elderly in 2013
In your opinion, is the organisation and provision of care to elderly and dependent people:
5% 1%1%
5%3% 2% 1% 1%
2% 6%
26%
7% 7% 4% 7% 7%1% 1%
7%
18%
39% 34%28% 25% 26%
19%11%
28%24%
AUS GER SWE FR UK SPA POL ITA EU USA
Excellent Very good Good Average Poor
Health & Society Barometer - Europ Assistance / CSA.69
45%
39% 34% 28%
34%
21%
36%37%
43%37% 39%
42%
24%
35%
27%
3%
18% 21% 21%29% 27%
37%
63%
27%15%
Excellent + Very good 31% 8% 8% 9% 10% 9% 2% 2% 9% 24%
Average score 5.7 4.1 3.9 3.9 3.6 3.6 2.9 2.2 3.7 4.9
Evaluation of the provision of care for the elderly - Developments
In your opinion, is the organisation and provision of care to elderly and dependent people:Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
Development since 2006
5,04,84,7 4,9
5,6
5,2
5,55,7
2013 significantly
higher than 2012
2013 significantly lower
than 2012
AUS
USA
Health & Society Barometer - Europ Assistance / CSA.70
4,2
3,7
4,3
4,0 3,9 4,1
3,6
3,6
3,83,8
2,62,8
3,8
3,2
2,5
2,9
2,2
3,5
4,3
3,5 3,6
3,94,0
4,2
4,4
3,7
3,9
2,82,9
2,82,9
2,9
4,8
4,9
3,6
4,0
3,7
2006 2007 2009 2010 2011 2012 2013
POL
ITA
SWEFR
SPAUK
GER
EU
USA
Evaluation of the financing of dependence by public aid in 2013
4% 7% 3% 4% 3% 2% 1% 3% 9%
54% 49%48% 41%
29%26%
17%13%
35%
SWE UK AUS FR SPA GER ITA POL EU USA
Completely satisfactory Somewhat satisfactory Somewhat unsatisfactory Completely unsatisfactory
Is public financial aid for home care for elderly or dependent people…
Health & Society Barometer - Europ Assistance / CSA.71
54% 49%48%
55%
37%28%
42%42%
39% 50%
34% 47%
40%
25%
5%16%
6%12%
29%23%
48%39%
22%12%
Satisfied 58% 56% 51% 45% 32% 26% 19% 14% 38% 64%
Evaluation of the financing of dependence by public aid - Developments
Is public financial aid for home care for elderly or dependent people sufficient?Development between 2010 and 2013 in the % of "public aid is satisfactory" responses
56%
58%56%
52%
46%
38%
64%
2010
2011
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Health & Society Barometer - Europ Assistance / CSA.72
56%
58%
47% 50%
31% 32%
19%
53%
51%
49% 46%
44%
55%
30%
25%
12%
37%
61%52%
51%
47%
40%
49%
40%
21%14%
37%
60%
31%27%
19%
14%
38%
SWE UK AUS FR SPA GER ITA POL EU USA
2012
2013
10%15% 17% 18% 19% 25%
34%41%
22%14%
Home care Retirement homes
In view of the problems posed by prolonging life expectancy and the increase in the number of elderly and
dependent people, what measures should be undertaken today as a matter of priority?
Measures to be prioritised regarding the provision of care to elderly and
dependent people in 2013
Health & Society Barometer - Europ Assistance / CSA.73
90% 85% 83% 82% 81%75%
66%59%
78%86%
34%41%
ITA UK FR GER AUS POL SPA SWE EU USA
Priority given to home care in the provision of care to elderly and
dependent people - Developments
90%85% 83% 82% 81%
75%
66%
78%
86%
2013 significantly
higher than 2012
2013 significantly lower
than 2012
In view of the problems posed by prolonging life expectancy and the increase in the number of elderly and
dependent people, what measures should be undertaken today as a matter of priority? Development between 2009 and 2013 in the % of "give priority to home care for elderly and dependent people" in relation to the suggestion of
retirement homes
Health & Society Barometer - Europ Assistance / CSA.74
74%76%
80%
76% 62%
41%
84%77%
78%78%
74%
71%
40%
79%
82%82%
77% 80%72%
70% 70%
49%
77%83%
82% 77%80%
71%
78%
72%
69%
54%
74%81%
66%
59%
ITA UK FR GER AUS POL SPA SWE EU USA
2009
2010
2011
2012
2013
Source of support for home care in 2013
Outside of their family, from which organisation can elderly and dependent people find the best home care support?
15% 19%25%
32%42% 44%
33%
59%
33%23%
12%
17%
GER AUS POL UK FR SPA ITA SWE EU USA
Health & Society Barometer - Europ Assistance / CSA.75
59%17%
20%
19%
14%
21%37%
15%
19% 39%
73%64%
54%49%
43%35%
30% 26%
47%39%
Public organisations Private organisations Organisations within the voluntary or private non-profit sectors
Home carers in 2013
99% 98% 98% 97% 96% 96%93% 92%
96%92%
88% 89% 89%
81%
93%
75% 77%71%
83%
90%
78%75% 77%
81%
59% 61%
Home care jobs
In order to prolong the home care of elderly and dependent people, what is the priority?
Health & Society Barometer - Europ Assistance / CSA.76
50%
42% 41%
28%
59% 61%
FR ITA SPA POL UK GER SWE AUS EU USA
Telemonitoring enabling
home life to be made safer
Robotics enabling the
performance of daily tasks
Home carer jobs - Developments
Priority given to home carer jobs Development of opinions regarding home care workers since 2010% of "YES" responses
100%
93%
97% 97%
98%99%
95%
96%
95%
93%
94%
97%
92%
93%94%
98%
96%
ITA
SWE
USA
FR
SPAUK
GER
AUS
2013 significantly
higher than 2012
2013 significantly lower
than 2012
POLEU
Health & Society Barometer - Europ Assistance / CSA.77
80%
90%
84%
91%91%
91%
90%
89%
92%
2010 2011 2012 2013
USA
Telemonitoring - Developments
Priority given to telemonitoring in order to make home life safer Development of opinions regarding home care workers since 2010% of "YES" responses
100%
86%87%
80%
88%
83%
93%
89%89%
92%
94%92%
93%
81%
89% 88%
87%
90%
86%
80%
83%
ITA
USA
FR
SPA
UK
2013 significantly
higher than 2012
2013 significantly lower
than 2012
EU
POL
Health & Society Barometer - Europ Assistance / CSA.78
50%
74%
63%
65%
75%74%
66%
77%75%
79%
70%
73%
64%
71%
75%
80%
79%
2010 2011 2012 2013
SWE
GER
AUS
Robotics - Developments
Priority given to robotics in order to perform daily tasksDevelopment of opinions regarding home care workers since 2010% of "YES" responses
100%
69%
72%
78%
73%72%
76%
81%
62%
68% 71%
77%
63%61%
75%
61%
59%
ITA
SPA
UK
USA
POL
Health & Society Barometer - Europ Assistance / CSA.79
0%
29%
18%
41%42%
52%55% 50%
53%
14%
36% 36%
41%
63%
28% 26%29%
28%
52%50%
59%
2010 2011 2012 2013
SWE
FR
GER
AUS
USA
EU
Preference towards telemonitoring to make home life safer in in 2013
Are you prepared to equip your elderly relatives with remote monitoring systems such as an electronic bracelet, a
fall detector or continual blood pressure monitoring in order to make their home life safer?% of "Yes" responses
93% 91%88% 87%
83% 81% 80%77%
85% 87%
Health & Society Barometer - Europ Assistance / CSA.80
SPA UK FR SWE AUS ITA POL GER EU USA
Preference towards telemonitoring to make home life safer in in 2013 -
Developments
Are you prepared to equip your elderly relatives with remote monitoring systems such as an electronic bracelet, a
fall detector or continual blood pressure monitoring in order to make their home life safer?% of Yes responses - Developments since 2011
93% 91%88% 87%
83% 81% 80%77%
85% 87%
2011
Health & Society Barometer - Europ Assistance / CSA.81
71%
83%78% 82% 78%
83%73%
61%
74%85%
74%82% 81% 81%
76% 80%74%
57%
74%
86%
SPA UK FR SWE AUS ITA POL GER EU USA
2011
2012
2013
The financing of home care in 2013
Who should pay for the services and support in order to meet the daily needs of elderly and dependent people?
48% 51%40%
26%37% 39%
24%19%
36%
12%
28%
22%
SWE SPA POL GER ITA UK AUS FR EU USA
Financement public par la collectivité
publique avec des impôts ou des
cotisations obligatoires
Financement mixte avec davantage
de financement public
Health & Society Barometer - Europ Assistance / CSA.82
36%23%
33%
47%33% 29%
38%
28%
34%
12%
18% 18% 16% 23% 24%28%
38%
22%
27%
3%3% 2% 4%
1% 4% 4% 11% 4%
16%
1% 5% 7% 7% 5% 5% 6% 4% 5%
23%
2013 84% 74% 73% 73% 70% 68% 62% 47% 70% 34%
2012 84% 67% 70% 68% 74% 68% 62% 56% 69% 35%
Total Public financingPublic financing by the public government with taxes or compulsory contributions + Mixed financing with an emphasis on public financing
de financement public
Financement mixte à la fois par la
collectivité publique et par les
personnes concernées
Financement mixte avec davantage
de financement personnel
Financement privé par les personnes
concernées et leurs familles
Awareness of the issue of dependency - Developments
In your opinion, are the public authorities in your country fully aware of the issue of dependency? Development of opinions regarding the awareness of the issue of dependency since 2011 (% Yes)
28%
37%
26%
31%30%32%33%
FR
AUS
Significantly higher than
in 2012
Significantly lower than
in 2012
USA
Health & Society Barometer - Europ Assistance / CSA.83
14%
17%
26%
9% 9%
13%
15%
20%
11% 11%
8% 7%
9%
21%
23%
18%
13%
18% 18%
2011 2012 2013
POLITA
SWE
SPA
UK
GER
EU
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Health & Society Barometer - Europ Assistance / CSA. 84