health care report card compendium lise rybowski, the severyn group presented at ahrq’s annual...
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Health Care Report Card Compendium
http://talkingquality.gov/compendium
Lise Rybowski, The Severyn GroupPresented at AHRQ’s Annual Meeting - September 27, 2007
Session 1B: Quality and Patient Safety Reporting Tools
September 27, 2007 The Severyn Group 2
What Is the Report Card Compendium?
A Web-based searchable directory of over 200 sources of comparative information on the quality of health plans and providers
Launched by AHRQ in Spring 2007
Supports HHS’s transparency initiative
September 27, 2007 The Severyn Group 3
Impetus for the Creation of the Report Card Compendium
Outgrowth of work on expanding/updating www.TalkingQuality.gov
Sponsors and researchers needed access to examples
Sponsors needed a way to find and network with other sponsors
No similar directory available at the time
September 27, 2007 The Severyn Group 4
Participants in Development
Content developed by Westat and its subcontractor, The Severyn Group, under contract to AHRQ
Advisors: TalkingQuality Editorial Board CAHPS II Reports Team
September 27, 2007 The Severyn Group 5
TalkingQuality Editorial Board
Laura Aiuppa, NCQA Kathy Crosson and Christine Crofton, AHRQ Jeanne McGee, McGee & Evers Consulting David Miranda, CMS Dale Shaller, Shaller Consulting Lisa Payne Simon, Blue Shield of California
Foundation Shoshanna Sofaer, Baruch College
September 27, 2007 The Severyn Group 6
Purpose of the Report Card Compendium
To inform and support the various organizations that develop report cards Who has been publishing reports on quality at various
levels of the health care system? What kinds of information have they been reporting? How have they been presenting the data?
To provide easy access to examples of different approaches to content and presentation
To meet the needs of health services researchers
September 27, 2007 The Severyn Group 7
The Compendium Includes Reports on…
Health plans Hospitals (inpatient and outpatient care) Medical groups/clinics Individual physicians Managed behavioral health organizations Nursing homes Home health agencies Dialysis facilities
September 27, 2007 The Severyn Group 8
Overview of Entries in the Report Card Compendium
Designed for consumers, defined as enrollees, employees, beneficiaries of Medicare or Medicaid, or the public at large
Available to consumers (but not necessarily available to all consumers or for free)
Include comparative data on quality for more than one health care organization. Exclusions: Reports with cost information only Reports with information on only one health care
organizations (even with benchmarks)
September 27, 2007 The Severyn Group 9
Compendium Is Comprehensive
Geography: Developed by sponsors from across the U.S. (over 30 states) as well as other countries
Timing: Covers over 10 years of quality reporting (Some entries published in 1996.)
September 27, 2007 The Severyn Group 10
Choice of Search Criteria
Users can identify reports that meet one or more criteria:
Topic (e.g., health plan quality, hospital quality) Geography Measure category Sponsor type (e.g., government agency, health plan) And more
Foreign language Medicaid recipients as audience Availability on Web
September 27, 2007 The Severyn Group 11
How to Use the Report Card Compendium: Select Criteria
September 27, 2007 The Severyn Group 12
Browse Summary Results
September 27, 2007 The Severyn Group 13
View Summary Tables
September 27, 2007 The Severyn Group 14
View Detailed Profile Pages
Link to external site or sample page Contact information Overview of report (geography, language, target
audience, electronic format) Measure categories (clinical measures, patient
experience measures, more details) Presentation strategies (how displayed,
comparison points, more details) Content strategies (explanatory text, decision
support) Additional information
September 27, 2007 The Severyn Group 15
What Lies Ahead
Funded until 2012 under AHRQ’s CAHPS III program: Ongoing effort to update and expand entries; recent
trends include use of: AHRQ’s IQI’s and PSI’s Combinations of cost and quality information
Possibility of user testing, future refinements to format and content
Have a report? Send requests to CAHPS User Network at [email protected]