health and wellbeing provider event 11 th february 2013
TRANSCRIPT
Health and Wellbeing Provider Event11th February 2013
www.hertscommunitymeals.co.uk
• Background• Flexibility• Innovation• Going the extra mile• Delivering HWB outcomes• Leading from the front
Contents
www.hertscommunitymeals.co.uk
• Serves over 2,000 clients• 365 day service• Now covers every district• 480,000 meals every year• More than “just a meal”• Three main depots• Ware under development
Background
www.hertscommunitymeals.co.uk
Flexibility
www.hertscommunitymeals.co.uk
• Key element of service• Quick referral turnaround• Quick cancellations• Range of meals for clients• Responsive to client and family needs• Partnership support e.g. HFRS
Innovation
www.hertscommunitymeals.co.uk
• Tea time service• Probation service• SEIF• SROI • Business diversification
“Going the extra mile”
www.hertscommunitymeals.co.uk
• Basic welfare checks• Engaging with carers, family, and relatives• Safeguarding clients• Winter contingencies• Local projects (e.g. Operation Sponge Pudding)
Delivering Health and Wellbeing outcomes
www.hertscommunitymeals.co.uk
Survey of 700 clients:•89% felt more secure•85% have peace of mind•81% no longer worried•73% feel happier
• 71% feel better nourished• 70% feel more independent• 67% feel healthier• 49% visit their GPs less• 47% would be in a care home
Leading from the front
www.hertscommunitymeals.co.uk
• Strong ‘family-oriented’ culture• Equality and Diversity training• Warm Homes• Guinness World Records• National Malnutrition Task Force• Biggest public MoWs service in the UK
Questions
Thank you for listening
www.hertscommunitymeals.co.uk