hdi capital area meeting slides july 15, 2016
TRANSCRIPT
Welcome!
HDICapitalAreaLocalChapter
July 15, 2016
UpdatesfromHDICorporateandHDICapitalAreaLocalChapter
Thank You HDI Capital Area2016 Sponsors!!
Today’s Agenda
Agenda 12:00 Noon to 12:30 PM – Lunch and Networking 12:30 PM to 1:50 PM – Program 1:50 PM to 2:00 PM – Survey, Prize Drawing 2:00 PM – Meeting Ends
Next Local Chapter Meeting Friday, August 19, 2016 12:00 to 2:00 PM ITSM From the Inside Out Speaker: Kirk Noren Marriott International (The Corporate Office) Two Washingtonian Center 9737 Washingtonian Blvd. Lower level conference room Gaithersburg, MD 20878 Marriott is located 4.5 miles ( about 8 minutes) away from the Shady Grove metro center. Parking is available in the garage.
New Capital Area Website Coming Soon!
SAVE UP to $400
HDI and itSMF USA Members – Save $200 Early Bird ends September 9 – Save $200
**Special for HDI Local Chapters** For every 5 “NEW” attendees registered
the Chapter receives one free registration
Service Management Awards
• HDI Service Improvement Award This award recognizes an organization that has successfully implemented or improved one or more service offerings.
• HDI Knowledge-Centered Support Award
This award recognizes an organization that has successfully implemented or improved upon its KCS� initiative.
Deadline to submit extended until July 18th
HDI Industry Awards Submissions and Nominations due October 31st
Analyst & Desktop Support Technician of the Year Nominations
DON’T MISS THIS OPPORTUNITY to recognize your key analysts and technicians. The only investment you make is time to send the information below and complete the application. Your return is truly a heartwarming event that has become a year end celebration for our teams.
• I encourage members to nominate your outstanding Analysts and Technicians by emailing the following information to Sandy Seroskie, by Monday, October 24th 2016 at [email protected]:
• Help Desk Analyst or Desktop Support Technician's Name • Company • A paragraph describing the individuals achievements (why you are nominating them) • Manager's name and contact information • The criteria and nomination form is sent to the Manager to complete. • We encourage you to send the information above early, so you have more time to
complete the application.
• The local chapter Analyst of the Year and Desktop Support Technician of the Year will compete for the regional award and regional winners then compete for the global award. The winner of the Regional Analyst of the Year and Desktop Support Technician Award will receive a free registration to the Annual Conference courtesy of Robert Half Technology.
• May 9-12, 2017 • Gaylord National | Washington,
D.C. • The most comprehensive four-
day event covering all aspects of the technical support industry
• Call for Proposals Opens July 11!
HDI Membership: Now More Connected Than Ever
Connect and collaborate with professionals who share your goals and challenges and gain exclusive access to the best industry resources—hand-picked by experts and practitioners.
• News and articles • Industry research • Podcasts and webinars • Discussions • And much more
Only at the new HDIConnect!
Connect.ThinkHDI.com
What’s Hot at HDI Get Your Seat at the Next HDI Forum Roundtables Join us to learn about HDI Forum membership as you collaborate with your peers to share thoughts, discuss challenges, learn the latest best practices, and more. They’re FREE to attend:
– August 16, 12:00 p.m. – 1:30 p.m. EST, Virtual Event – September 20, 12:00 p.m. – 1:30 p.m. EST, Virtual Event – Register today at ThinkHDI.com/Roundtables
FUSION 16: Save $200 with the Early Bird Discount November 1-4, 2016 | MGM Grand | Las Vegas Register for the most important ITSM event of the year by September 9th and save $200 on your conference pass. HDI and itSMF USA member save an additional $200! Learn more at ServiceManagementFUSION.com. Now's the Time to get KCS-Certified Register for the KCS Foundation online certification training for only $195—it’s a savings of several hundred dollars and it ends on 8/31/16. Start now at ThinkHDI.com/KCSF. NEW! HDI Team Certified Award: Pinnacle of Excellence Get 100% of your team HDI certified and cement your status among the support center elite with the new HDI Team Certified Pinnacle of Excellence Award.
You Spoke, We Listened: Introducing Your HDI
New Membership Model Features Improved Benefits, Lower Price Based on feedback from those in the tech support industry, HDI has overhauled and simplified its membership model! No more unnecessary member levels, no more confusing pricing structure, and no more unclear benefits. We now have one membership level available for the new low price of $295 with a streamlined and improved set of benefits. Check it out at ThinkHDI.com/Membership.
Current Forum Groups
HealthcareProvidersForum§ 3–livemee)ngsannually(2.5dayseach)§ DoNOTa=endtheHDI
ConferenceExecu@veForum§ 3–livemee)ngsannually(1.5dayseach)§ 1-HDIExecu)veConnec)ons
conferencepassHigherEduca@onForum§ 2–livemee)ngsannually(2.5dayseach)§ 1–HDIannualconferencepass(plus1daypreconferenceworkshop)
RetailForum§ 2–livemee)ngsannually(2.5dayseach)§ 1-HDIannualconferencepass(plus1daypreconferenceworkshop)
DesktopSupportForum§ 2–livemee)ngsannually(2.5dayseach)§ 1-HDIannualconferencepass(plus1daypreconferenceworkshop)
SupportCenterLeadershipForum§ 2–livemee)ngsannually(2.5dayseach)§ 1-HDIannualconferencepass(plus1daypreconferenceworkshop)
AllForummembershippackagesinclude:HDImembership,LocalChaptermembership,HDIConnectaccess,
HDIConnectForumgroupaccess
2016ForumMee@ngs:
July11-14,2016–SaskatchewanCanada(HigherEduca)onOnly)Host:UniversityofSaskatchewan
October17-20–CharloUe,NC
(Execu)ve,Healthcare,Desktop,RetailandLeadershipForums)
November14-18,2016–Arizona(HigherEduca)onOnly)Host:ArizonaStateUniversity-Tempe,AZ
NextRoundtable:
TuesdayAugust16,2016
Registeronlineat:www.thinkhdi.com/forums
What Forum Members Are Saying
“ThereasonIsignupfortheForumseveryyearistohaveaccesstoagroupofpeerswhoarealwaysupforsharingtheirreal-lifeexperiences.Bysimplysendinganemail,Icangather)psandtricksonanyITtopicspertainingtosupport.Feelinglikeyouarenotalone,understandingthatothershavesuccessfullyimplementedasimilarini)a)veandknowingthatyourfellowforummemberswilldropeverythingthey’redoingtolendahelpinghandiscomfor)ng.ThesupportIgetfromtheHDIForumsiswhatkeepmecomingback”.
Manager,ITCustomerService-FarmCreditCanada
_______________________________________________________________________
“Iwasfortunateenoughtohavebeenabletotest-drivetheHDIForumthispastyear.WhileIwasskep)calaboutwhataddedvalueitmighthaveformealongwithmanyothermee)ngs,classesandconferenceswithwhichIwasinvolved,IwasthrilledbymyfirstForummee)ng.Notonlywasitwellorganizedbutithadtheaddedbenefitofaspecializedormorefocusedagendawhichhadmuchmoreimmediateimpactonmyperformanceandorganiza)onofmyjobthanmanyothermee)ngsI’vea=endedwithotherorganiza)ons.Itwastopical,)melyandalotoffunaswell”.
Director,ClientServices-PomonaCollege
Today’s Speaker
Windows 10: Overview of Information Protection Features
Tim McAliley Microsoft Account Technology Strategist
WINDOWS 10 OVERVIEW: INFORMATION PROTECTION
Timothy P. McAliley CISA, CISM, CISSP, ITIL V3, MCSA, MCSE, MCT, PMP Microsoft Account Technology Strategist
www.meetup.com/mcug-dcwww.meetup.com/novasql
www.meetup.com/novasql
https://ignite.microsoft.com
www.meetup.com/mcug-dc
REVOLUTION TODAY, YOU ARE EXPERIENCING A
OF CYBER-THREATS
Wall Street Journal, JP Morgan, White House, Bushehr nuclear reactor, RSA, Microsoft, Google, Apple, Facebook, Sony, Target, Heartland ,EBay Heartland ICANN Home Depot
struggling
“An employee of the department had inadvertently disclosed the passport numbers, visa details and other personal identifiers of the world leaders attending the G20 summit in Brisbane after an email was mistakenly sent to an organizer of the Asian Cup football tournament because of an autocomplete function”
Personal details of world leaders accidentally revealed by G20 organizers
PAUL FARRELL Guardian
March 30, 2015
Source: 2015's biggest data breaches: CVS, Anthem, IRS, and worse, Zack Whittaker, ZDNet, October 2, 2015
AUSTRALIAN IMMIGRATION DEPT. DATA LEAK
saying
"Windows 10 marks a new era for Windows and the PC focused on the experience rather than the technology” It is quite likely that Windows 10 will beat Windows 7's adoption in the first year Gartner
“Windows 10 brings the best of Windows 7 and 8 together, but security is the driving force behind our rapid transition to the new platform. Thuan Nguyen, CIO, Kent School District
“Windows 10 promises to provide us with the tools that we need to respond to today’s new security threats – right out of the box.” - Dorothy Stephenson, Director, ITS Kimberly Clark
“Windows 10 provides the security and management we need in a highly regulated environment.” - Jim Jenson, VP Information Services SkyWest Airlines
Using hardware-based virtualization to extend whitelisting and protecting credentials was a “brilliant move” by Microsoft, Chester Wisniewski, Senior Security Strategist, Sophos
DEFENDING AGAINST MODERN SECURITY THREATS
SECURE DEVICES
SECURED IDENTITIES
INFORMATION PROTECTION
THREAT RESISTANCE
SECURE DEVICES
SECURED IDENTITIES
INFORMATION PROTECTION
THREAT RESISTANCE
COMPLETING THE STACK
DEMOCRATIZING DATA LOSS PREVENTION
2HIPPA Secure Now, “A look at the cost of healthcare data breaches,” Art Gross, March 30, 2012
Have accidentally sent sensitive information to the wrong person1
58%
…of senior managers admit to regularly uploading work files to a personal email or cloud account1
87%
Average per record cost of a data breach across all industries2
$240 PER
RECORD
1Stroz Friedberg, “On The Pulse: Information Security In American Business,” 2013
???%
?
…focus on data leak prevention for personal devices, but ignore the issue on corporate owned devices where the risks are the same or worse.
? ?
?
?
?
DEVICE PROTECTION
DATA SEPARATION
LEAK PROTECTION
SHARING PROTECTION
DEVICE PROTECTION
BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption
Protect system and data when device is lost or stolen
Containment Data separation
DATA SEPARATION
Prevent unauthorized users and apps from accessing and leaking data
LEAK PROTECTION
Protect data when shared with others, or shared outside of organizational devices and control
SHARING PROTECTION
DEVICE PROTECTION
DATA SEPARATION
LEAK PROTECTION
SHARING PROTECTION
DEVICE PROTECTION
BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption
DATA SEPARATION
LEAK PROTECTION
SHARING PROTECTION
The threat of lost or stolen devices
DATA-AT-REST PROTECTION
DEVICE PROTECTION
DATA SEPARATION
LEAK PROTECTION
SHARING PROTECTION
DEVICE PROTECTION
BitLocker enhancements in Windows 8.1 InstantGo 3rd party adoption
Protect system and data when device is lost or stolen
Containment Data separation
DATA SEPARATION
Prevent unauthorized apps from accessing data
LEAK PROTECTION
HOW OTHERS ARE FILLING THE GAP: PAIN POINTS
FINDING THE BALANCE
OR
OUR VISION
DATA PROTECTON IN A CLOUD & MOBILE WORLD
Protection everywhere (at rest, in transit, across devices, storage location...everywhere) Enable wipe and other management fundamentals Supported by all the apps you use, fully integrated experience
REQUIRES
INTRODUCING Enterprise Data
Protection
A DIFFERENT APPROACH
Corporate vs personal data identifiable wherever it rests on the device
Protects data at rest where it rests on the device
Seamless integration into the platform, No mode switching and use any app
Prevents unauthorized apps from accessing business data
IT has fully control of keys and data and can remote wipe data on demand
Common experience across all Windows devices with cross platform support
INTRODUCING Enterprise Data
Protection
Extra Security with Data Protection
Under Lock
Blocks read when screen is locked
Optional screen lock security policy
System tosses decryption key on lock
Can encrypt new files and data
Logon, unlock restores keys and access
Helps mitigates system level attacks
Enterprise Data Protection
1
User
2
PROVISIONING: KEYS AND POLICIES
Skype for Business
Mail and Calendar Facebook
OneDrive for Business Contacts WhatsApp
Dynamics PDF Reader OneDrive
LOB Photos Weather
Business Apps & Data (Managed)
Personal Apps & Data (Unmanaged)
Data exchange is blocked or audited
Business Apps & Data (Managed)
Enterprise Data Protection
User
DATA INGRESS
Enterprise Data Protection
User
DATA GENESIS
Enterprise Data Protection
User
DATA EGRESS (from app to disk)
Enterprise Data Protection
User
DATA EGRESS (Inter-app, or over network)
Enterprise Data Protection
User
CROSS PLATFORM DATA SHARING
Enterprise Data Protection
User
REVOKE (On demand or unenroll)
DEVICE PROTECTION
DATA SEPARATION
LEAK PROTECTION
SHARING PROTECTION
Containment BYOD separation
DATA SEPARATION
Prevent unauthorized apps from accessing data
LEAK PROTECTION
Protect data when shared with others, or shared outside of organizational devices and control
SHARING PROTECTION
SHARING PROTECTION
Rights Management Services
Adding persistent and non-removable protection to data
Support for all commonly used devices and systems – Windows, OSX, iOS, Android
Protect all file types, everywhere they go, cloud, email, BYOD, …
Support for B2B and B2B via Azure AD
Support for on premise and cloud based scenarios (e.g.: Office 365)
Seamless easy to provision and support for FIPS 140-2 regulation and compliance
Significant improvements over Windows 7
SECURE DEVICES
SECURED IDENTITIES
INFORMATION PROTECTION
THREAT RESISTANCE
COMPLETING THE STACK
DEMOCRATIZING DATA LOSS PREVENTION
HARDWARE ROOTED TRUST
TWO-FACTOR FOR EVERYONE
DATA LOSS PREVENTION
ACTIVE THEAT PROTECTION
SECURE DEVICES
SECURED IDENTITIES
INFORMATION PROTECTION
THREAT RESISTANCE
https://www.microsoft.com/en-us/windows/Default.aspx
https://technet.microsoft.com/en-us/itpro/windows/whats-new/index
https://technet.microsoft.com/en-us/windows/hh826072.aspx