HCS/341HCS/341

PATTON-FULLER PATTON-FULLER HOSPITAL HOSPITAL

HUMAN RESOURCE HUMAN RESOURCE MANAGEMENTMANAGEMENT

Introduction

• What is Human Resource Management?

• Roles and Responsibilities

• Patton-Fuller Community Hospital Human Resource Department

Human Resource Functions

• Control

• Maintain

• Manage

Management Functions

• Organizing

• Promoting

• Leading

• Planning

Performance Appraisal Standards

Identifying Barriers• Lack of Fairness

• Lack of Communication

• Lack of Details

Guidelines for Effective Performance Appraisals

• Training

• Job Description

• Communication

• Performance Standards

Progressive Discipline -Due Diligence

- Employee Files should contain:• Application & Hire Letter• Training Completion & Certificates• Legal Documents• Appraisals, Disciplinary/Corrective Actions

-Consistency throughout the Organization

- Review of Employee File Results

Employee – B. Bellamy• Date of Hire– Not on file.

• Timely annual performance appraisals–

05/20/2003, 05/21/2004, and 05/20/2005

• Corrective Action– included in appraisal comments on first appraisal.

Employee failed to obtain a patient’s vital signs as directed every four

hours on January 14, 18, Feb. 3 and 6, 2003. • Due diligence followed

Employee – A. Branham•D

ate of Hire – 4/03/1995

•Timely annual performance appraisals

–April, 1996 through April, 2005

•First Conference (4 Jan, 1998)- Too many days missed

•Second Conference (20 Feb, 1998)- Loss of patient’s valuables

Employee – K. Lovell

•D

ate of Hire – 3/17/1997

•T

imely annual performance appraisals

– 3/20/98 & 3/20/99

•L

egality Issues

– Corrective action included in appraisal comments on first appraisal

– Terminated on date of second appraisal

– No record of corrective action in file

– Due diligence not followed

Employee – L. McFate

•D

ate of Hire – 9/11/07

•T

imely appraisals – 90 day, 6 mo., annual

•F

irst corrective action- First conference – employee refused to sign

•D

ue diligence followed

Human Resource Management Patton-Fuller Hospital

• Changes in Health Care Industry

• High demand for Health Care Workers

• People Living Longer

• People Requiring Advanced Treatment Around the Clock

Human Resource Management Patton-Fuller Hospital

• Hospital Size

• Hospital Geographic Location

• Funding

• Specific Care Given

Conclusion

•Anderson, P., & Pulich, M. (2001). A positive look at progressive discipline. Health Care

• Manager, 20(1), 1-9.

Apollo Group, (2013). Job Descriptions. Chief Human Resource Officer. Retrieved from https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Healthcare/PFCH/jobdescriptions

•Bastiaens, T.H.J., & Stijnen, P.J.J. (2008). Career Development through E-Learning: The

• Importance of a Competence-Based Learning Approach..  Malaysian Journal of Distance Education, 10(1), 1-19. doi: Education Research Complete

•Beisecker, A. E. (1990). Patient power in doctor–patient communication: What do we

• know? Health Communication, 2(2), 105–122.

•Deadrick, D.L. & Gardner, D.G. (1999). Performance Distributions: Measuring Employee

•Performance using Total Quality Management Principles. Journal Of Quality Management, 4(2),225. doi: Business Source Complete

•Gómez-Mejía, L., Balkin, D., & Cardy, R. (2010). Managing human resources. (6th ed.). Upper Saddle River, NJ: Prentice Hall.

References

•Hartley Medical. (n.d). Practice What You Preach! Perform Due Diligence. Retrieved from http://hartleymedical.com/blog/practice-what-you-preach-perform-due-dil

•igence

•Lombardi, D. M., & Schermerhorn, J. R. (2007). Health care management: Tools and techniques

• for managing in a health care environment. Hoboken, NJ: John Wiley & Sons.

•Marshall, T. (2013). Patton Fuller. Prezi Inc.. Retrieved from http://prezi.com/d6afwvggdwkk/patton-fuller/

•ReferenceforBusiness.com, (2013). Human Resource Management (HRM). Retrieved from

• http://www.referenceforbusiness.com/encyclopedia/Gov-Inc/Human-Resource-Management-HRM.html

•United States Department of Labor (nd). Wage and Hour Division (WHD). Family and Medical

• Leave Act. Retrieved from http://www.dol.gov/whd/fmla/

•University of Phoenix. (2013). Virtual Organizations Portal [Multimedia]. Retrieved from University of Phoenix, HCS/341 website.

•U.S. Bureau of Labor (2011) Health Care. Retrieved July 25,2011 from http://www.bls.gov

References cont.