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We want to have a positive impact on people’s lives – our teams, customers,

suppliers and local communities.

Having a positive impact

From pie ‘n’ pea suppers to BITC CR Index and FTSE4Good accreditation…Behind the golden puff pastry and freshly made sandwiches we’ve always been committed to doing the right thing. Way back in the sixties we started with our free pie ‘n’ peas supper for older residents in Gateshead. Today we’re just as keen for Greggs to have a positive impact on people’s lives. With ambitions to grow to over 2000 shops nationwide and ownership of our supply chain, we are in a unique position to make good, freshly prepared food accessible to everyone.

Our Social Responsibility Programme has five areas of focus, each with a commitment against it, to remind us of the important things in life and help us to do business in a way that brings benefits to people who shop with us, work for us, supply us, or live near us.

Our five areas of focus:• Customer health – We encourage

healthier food-on-the-go choices.

• Responsible sourcing – We care about where our ingredients come from.

• Community – We share our success with the people around us.

• Environment – We aim to use energy efficiently and minimise waste.

• People – We are committed to creating a great place to work.

We’re extremely proud of the progress that we’ve made in recent yearsand must be doing something right to achieve BITC CR Index and FTSE4Good accreditation. We’ve pulled together this booklet to celebrate our achievements and share our future goals. This is an on-going process and there’s still so much more we can do. If there’s anything you would like to find out more about, want to get involved in or think we could be doing better, please get in touch using the contact information on the back page. Together we can make sure Greggs has a positive impact on people’s lives.

Best wishes,

Roger Whiteside, CEO

Roger Whiteside

WE WANT TO HAVE A

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WE ENCOURAGE HEALTHIER

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THE PEOPLE AROUND US

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PEOPLEWE ARE

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ENVIRONMENTWE AIM TO

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Because our customers want us to. With ambitions to grow to over 2000 shops nationwide, we are in a unique position to help improve the health of the nation. That’s why…

• We offer a sub 400kcal Balanced Choice range which even includes savoury options.

• Our own food is free of the nasty stuff (there are no artificial colours, flavours, trans fats or MSG).

• We are on a journey to make sure we serve food that contains just enough salt to taste great and not a gram more. We even managed to reduce the salt in our iconic favourites, without compromising the taste!

• As part of our plan to reduce sugar across our product range, we created our own range of no-added-sugar, carbonated drinks and flavoured waters.

• We introduced gluten-free sweet treats and dried fruit, seed and nut snack packs.

• We sell fresh fruit pots in all of our shops.

• We’ve added Fairtrade Peppermint Tea, Green Tea and soya milk to our hot drinks menu.

• We make our nutritional information easy to find and understand on our website, app and in leaflets in shops. We recently introduced traffic-light labelling on our website and app, making it simpler still, to understand at a glance.

• We launched our “healthier shop” format, designed to meet NHS England, PHE and DEFRA guidelines, at New Cross Hospital in Wolverhampton.

Our commitment: We encourage healthier food-on-the-go choices

Customer Health

We must be doing something right

• Our Balanced Choice range was recognised by the Institute of Grocery Distribution (IGD) as having a positive impact on the health and wellness of customers and now accounts for more than 10% of our sales.

• Figures from the 2016 Greggs Brand Tracker show that 38% of all food-on-the-go customers indicated a belief that Greggs do sell healthy options – a rise of 13 percentage points since 2010.

• We came joint second in a league table compiled by health campaigners which ranks high-street brands in order of how well they meet NHS England targets on healthy checkouts, food advertising and price promotions in hospitals.

What’s ahead?

• We’ll continue to extend our Balanced Choice range and gluten-free offering. Coming soon to a shop near you: gluten-free soup and porridge.

• We’ll reformulate our range of sweet products in line with Public Health England’s year one sugar reduction target of 5%.

• We’ll be simplifying our recipes, using as many store cupboard ingredients as possible.

• In partnership with the British Nutrition Foundation we’ll continue to explore ways to help educate the children in our Breakfast Club Programme on what great dietary habits look like.

Because our customers do. That’s why…

• All the tea, coffee, hot chocolate, sugar sachets, orange juice, apple juice and bananas we sell are certified Fairtrade.

• All our milk and cream are from UK cows.

• All the whole eggs we buy are free range.

• We source our prawns from MSC-certified sustainable sources.

• All our tuna is from sustainable sources.

• We only use palm-derived fats and oils that are certified as sustainable.

• We look after our suppliers, making sure we pay our bills promptly, and pride ourselves on building long-term relationships.

• We expect the same high standards from our suppliers and have robust policies to encourage this.

• We ensure our products are made in a safe environment and meet our top-notch quality requirements.

Our commitment: We care about where our ingredients come from

Responsible Sourcing


• We are Fairtrade’s high-street partner for Fairtrade Fortnight 2017.

• We have moved from tier five to tier two in the Business Benchmark for Farm Animal Welfare over the last three years.

• We hold the Good Egg Award from Compassion in World Farming, who highlighted Greggs as “a model for good practice”.

• We have achieved top marks on v7 of the British Retail Consortium’s global standard for food safety across all of our manufacturing sites.

What’s ahead?

• We will be moving to cage-free eggs for all of our ingredients over the course of the next 5 years.

• We will implement our Field to Fork policy across all of our fresh produce categories.

• We will introduce a Supplier Balanced Scorecard to make sure suppliers meet the standards that our policies have put into place.

Children in Need

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Because we want to return their loyalty. That’s why…

• We donate at least 1% of our pre-tax profits to the Greggs Foundation.

• We fundraise in our shops for the Greggs Foundation all year round and dedicate two weeks of our retail calendar to their annual Breakfast Club Appeal.

• We funded our first Breakfast Club in 1999 and have helped the Greggs Foundation to develop a sustainable partnership model for their Breakfast Club Programme.

• Other charities that we fundraise for, because our people and customers feel passionately about them, include BBC Children in Need, the Poppy Appeal and the North of England Children’s Cancer Run.

• We have doubled the amount of unsold food that we donate to community groups and good causes for three years running.

• We encourage all managers to devote one day to volunteering every year.

Our commitment: We share our success with the people around us

Community

Unsold Food Donations

Our commitment: We share our success with the people around us


• The Greggs Foundation is 30 years old. During that time it has given over £23 million to support our local communities.

• The Greggs Foundation recently opened its 400th Breakfast Club.

• Based on our latest Employee Opinion Survey, 90% of Greggs employees are proud of the work the Greggs Foundation does in our local communities.

• In 2016 we celebrated our 10th partnership anniversary with BBC Children in Need and have raised almost £8 million for the charity during that time.

• The North of England Children’s Cancer Run has raised over £6 million to fund research into improving recovery rates since it began in 1982.

What’s ahead?

• We will increase the donation made to the Greggs Foundation in line with our growth strategy.

• We will work with the Greggs Foundation to continue to distribute the money raised by the carrier bag charge to environmental causes.

• We will extend the Greggs Breakfast Club Programme to fund a total of 500 clubs, developing the model’s sustainability through partnerships, dedicated product donations and fundraising.

• We will continue to increase the amount of unsold food that we give to community groups and good causes.

Because we want to do our bit for the environment. That’s why…

• Nine of our regional bakeries have photovoltaic panels on their roofs, which in 2016 generated 923,576 kWh of electricity.

• We install energy-efficient LED bulbs in all new and refitted shops.

• Our new self-service drinks fridges have doors to stop the cool air being lost.

• All of our manufacturing site waste is diverted from landfill.

• Our shops redistribute as much unsold food as possible through our Food Donation Programme.

• We use the money raised by the carrier bag charge to support the important environmental initiatives delivered by both national organisations such as Keep Britain Tidy and Surfers Against Sewage as well as grass roots projects (#greenerwithgreggs).

• Every year we hold an Environment Week to engage all team members in the importance of saving energy and water, and reducing waste.

• We have continued to invest in driver efficiency training for our delivery fleet and this, along with our telematics system which monitors driving performance, continues to improve fuel efficiencies.

Our commitment: We aim to use energy efficiently and minimise waste

Environment


• We achieved our 2010 ambition to reduce the emissions intensity of our carbon footprint by 25% by 2015.

• We hold the Carbon Trust Standard in recognition of our work on carbon efficiencies.

• Our Waste Management and Recycling programme is award winning.

• We achieved platinum on BITC’s 2016 Environmental Index.

• We achieved certification against ISO 14001, the universal industry standard for environmental management systems.

What’s ahead?

• We will aim to reduce our carbon footprint even further in the next five years.

• We will aim to increase our combined waste diversion rate to 95%.

• We will continue to investigate and adopt energy efficient equipment.

• We have carried out an environmental life cycle analysis of our iconic Sausage Roll and will use this information to help us identify the key areas to focus our future efforts on.

• We will trial compressed natural gas as an alternative fuel source for our transport fleet.

Because if our people are happy, our customers are happy. That’s why…

• We pay ALL of our people more than the National Living Wage (not just those over the age of 25).

• We share 10% of our profits between our team members.

• We invite our people to join the Greggs Share Incentive Plan, which lets them reinvest their profit share into Greggs shares.

• We offer a Share Save Scheme which allows colleagues to save money to buy Greggs shares at a discount through a salary sacrifice scheme.

• We have created a Career Pathways Programme to develop our people.

• We have developed a Female Career Development Programme to help fulfil the potential of our female leaders.

• We have implemented Your G Learning to support the development and training of our brilliant people.

• We offer a Greggs Apprenticeship Programme which comprises retail and engineering apprenticeship schemes, open to both current employees and external applicants between the ages of 16 and 23.

• We believe in giving people a “fresh start” and offer programmes to support ex-military, formerly long-term unemployed and ex-offenders.

• We listen to our people and have developed channels for them to provide feedback.

• We keep our people safe by raising awareness of areas of risk and encouraging our teams to take these more seriously.

Our commitment: We are committed to creating a great place to work

People


• Our Employee Opinion Survey engagement score has increased by 5% over the last two years, which means 80% of our people feel connected to Greggs and committed to helping us achieve our goals.

• Our Fresh Start Programme has been recognised as an example of best practice by BITC, the Ministry of Justice and the CBI.

• Roger Whiteside, Greggs CEO, was recently appointed as a member of the Women’s Business Council.

What’s ahead?

• We believe all our people should be treated fairly and with equal opportunity, and we are working towards achieving the National Equality Standard.

• We will promote a truly flexible working agenda for our people.

• We will roll out Balanced You, our health and wellbeing initiative, across the business.

• We will continue to increase the impact of our Fresh Start Programme.

This booklet is printed on 100% recycled paper which is totally chlorine free.The information contained is correct at the time of going to print (January 2017) but may be subject to change.

Greggs Social Responsibility Team Greggs plc Greggs House Quorum Business Park Newcastle upon Tyne NE12 8BU 0191 281 7721 [email protected]

Greggs Website www.greggs.co.uk

Greggs Corporate Website corporate.greggs.co.uk

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