hannes astok26.04.05 e-government in estonian cities hannes astok deputy mayor city of tartu
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Hannes Astok26.04.05
E-Government in E-Government in Estonian citiesEstonian cities
Hannes Astok Hannes Astok
Deputy MayorDeputy Mayor
City of TartuCity of Tartu
Hannes Astok26.04.05
EstoniaEstonia
Facts about EstoniaPopulation 1,34 MArea 45 000 km2
240 municipalities among them 39 citiesPopulation in the cities 943 000 e.g. 70% of population is urban
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Responsibilities of the citResponsibilities of the citiesies
• Education• Social care• Culture, youth, sports• Roads, parks• Public transportation• Spatial planning• Building regulations• Business development
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The aim on infosocietyThe aim on infosociety
To serve people better •No sense of time 24/7/365•No sense of location•Different channels/equipment
• To give people access to all information
• To help people realize their potential
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Public Information ActPublic Information Act
All public documents should be published in the municipality’s home page
•Legislation•Data•Surveys•Public information•Application forms
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ICT penetrationICT penetration in Estoniain Estonia
Computer penetration 48%Mobile penetration 95%
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All municiplities have access to internet
• Big cities: broadband 100MB-1GB
• Rural municipalities: ADSL 0,5-2 MB or radio links
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InternetInternet Access Access for citizensfor citizens
• Public Internet Access Points• Schools• Libraries• Senior Centres• Youth Centres• Offices• Homes
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Services should be easy to useServices should be easy to use
• People need to get common to the Internet and to the services
• It should be easy, friendly and even funny
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ID ticketID ticket
Results: in Tallinn 70% using ID ticket
Reason: ID ticket is cheaper than paper ticket
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Online servicesOnline services
• Services are similar for every municipality
• Development works are expencive
• Security portal is expencive
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Online servicesOnline services
Common governmental portaleKodanik /eCitizen
Login with ID card or tby internet bank
Open for all public services• municipalities, • government agencies, • public institutions
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ImportantIn all services are used central
databases• All changes will be reflected
directly to the web page or on application form
• Less faults • Easy to make changes
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Cooperation issuesCooperation issues
GovernmentBack office
X-road: state registriesE-kodanik: citizen portalMunicipalityFront office
Application formsService points
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Cooperation issuesCooperation issues
Cooperation between central government and
municipalities is unaivoidable
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Paperless officePaperless office
• Important task for ever municipality
• Now in use ~40% of municipalities
• Workflow speed is double higher
• Connected with e-application forms
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M-servicesM-services
EstoniaComputer penetration 48%Mobile penetration 95%
There is lot of services worth to provide by mobile
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M-servicesM-services
• M-parkingOver 50% of parking payments
in Tartu are made by mobile• T-numberTourist information by mobile
phone
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M-servicesM-services
• City phone 1789SMS, calls or e-mails about
utility issues: Nonworking street lampsBroken park benchesHole in the street
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M-servicesM-services
• M-teacherMessages from teacher to the
students and parents• M-libraryAlerts about non-returns or book
arrivals• M- neighbor watchAlerts from police to neighbor-watch
teams, bus and taxi drivers
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Location servicesLocation services
• Location services are coming to market
• Intuitive approach
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EstoniaEstonia
Our mission
To help people realize their potential
with the tools of infosociety